The workplace is changing – and it’s largely due to the impact of social technologies. More and more individuals are using their own devices and tools to address their own learning and performance problems, and the emergence of social businesses means that collaboration and community skills are becoming the new workplace skills. L&D departments around the world are grappling with how to makes sense of all this and how they can support the new ways of learning in the social workplace.
3. Agenda
How individuals are
using social media
How organisations
are using social
technologies
How frameworks
are guiding new
organisational
approaches
Available online at bit.ly/liswpwp
C4LPT, 2011 3
14. 4 - The Smart Worker :
relies on a trusted
network of friends and
colleagues
C4LPT, 2011 14
15. ask and answer questions
exchange ideas, resources
and experiences
brainstorm and solve
problems together
keep up to date with what
their colleagues are doing
and thinking
learning from one another
in many different ways –
sometimes without
realising it
C4LPT, 2012 15
16. 5 - The Smart Worker :
learns best with and from others
C4LPT, 2011 16
17. 6 - The Smart Worker : keeps up to date
with his industry and profession
C4LPT, 2011 17
18. 7 - The Smart Worker :
constantly strives to
improve her productivity
C4LPT, 2011 18
19. 8 - The Smart Worker :
thrives on autonomy
"A sense of autonomy has a powerful
effect on individual performance and
attitude.“
“Control leads to compliance;
autonomy leads to engagement.”
C4LPT, 2011 19
21. Adoption curve of
use of social tools
in organisations
ban all
Bring Your Own social media marketing access to
Device strategy
and use of
social tools
social business ad hoc functional use
22. “A Social Business isn’t just a
company that has a Facebook
page and a Twitter account. A
Social Business is one that
embraces and cultivates a spirit
of collaboration and community
throughout its organization—
both internally and externally.”
IBM, 2011
26. Training/ Workforce Development Services Framework 1/5
Instructional
Services
SERVICES
Performance
Support designing, delivering
Services
and managing training,
Social
e-learning and/or
Collaboration blended learning
Services events
supporting
providing access to,
collaborative working
and supporting use of
and the building of
a range of resources
internal networks,
Performance (content and people)
Consulting communities and
for performance
Services collaboration spaces
improvement
finding the most
appropriate solution
to a performance or
learning problem
v3, Mar 2012
Jane Hart, C4LPT 26
29. Training/
Instructional
Social Collaboration Services
Services
Performance
Support
Services
Social HELPING TEAMS WORK
Collaboration COLLABORATIVELY
Services & FACILITATING LEARNING
THROUGH COLLABORATIVE WORK
encouraging workers to
connect and collaborate
and engage in new collaborative practices
developing new collaboration and
community skills
(by modelling not shaping)
Success measured in change in
performance
not in acquisition of skills
and/or knowledge
Version 2, Mar 2012
Jane Hart, C4LPT.co.uk