Jane Hart gave a keynote on social learning in the workplace. She discussed how social learning has always occurred naturally between friends and colleagues, but modern tools now enable new forms of social learning. She outlined different types of social learning like personal learning networks and described how learning and development professionals can support social learning by helping teams share and learn from one another. The case study of a Pfizer sales team in India showed how a guided social learning approach helped the team connect remotely and learn together.
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LearningatWork keynote: learning in the social workplace
1. Learning in a
Social Workplace
Jane Hart
Centre for Learning & Performance Technologies
Modern Workplace Learning Centre
Keynote at Learning@Work
Sydney, 27 October 2014
1
3. What is social learning?
What social learning takes
place in the workplace?
How can L&D can support
social learning?
What are the implications
for L&D?
How do YOU get started?
3
4. 4
Social learning is
not new - its the
way we’ve always
learned …
at home
16. People are using social networks to build a trusted network of colleagues
(aka PLN Personal Learning Network)
16
17. People are using social tools to keep up to date with what is happening
in their industry or professional
17
18. People are using social tools to solve
ther own performance problems
18
19. Directed
Social
Learning
scheduled
events
structured
directed
Personal
Social
Learning
continuous
on demand
unstructured
autonomous
Promoting &
developing modern
learning skills
19
23. Directed
Social
Learning
scheduled
events
structured
directed
Personal
Social
Learning
continuous
on demand
unstructured
autonomous
Encouraging &
developing modern
learning skills
Team
Social
Learning
Helping teams to
learn from one
another as they work
23
27. Directed
Social
Learning
scheduled
events
structured
directed
Personal
Social
Learning
continuous
on demand
unstructured
autonomous
Encouraging &
developing modern
learning skills
Team
Social
Learning
Helping teams to
learn from one
another as they work
27
28. Directed
Social
Learning
scheduled
events
structured
directed
Personal
Social
Learning
continuous
on demand
unstructured
autonomous
Encouraging &
developing modern
learning skills
Team
Social
Learning
Helping teams to
learn from one
another as they work
Guided
Social
Learning
scheduled/
continuous
semi-structured
semi-autonomous
Scaffolding a social
learning experience
28
34. Guided Social Learning
Success Factors
Group of people who wanted
to learn with and from one another
Organisation that encouraged
supported and rewarded
social learning
where there is
respect for people
Social platform that enabled
people remotely to connect, share (and learn)
34
35. Directed
Social
Learning
Personal
Social
Learning
Team
Social
Learning
Guided
Social
Learning
LMS Social Platform / ESN
Web Tools & Platforms
35
36. new mindset | new toolset | new roles | new skillset
36
38. Directed
Social
Learning
Personal
Social
Learning
Team
Social
Learning
Guided
Social
Learning
Trainers &
Instructional Designers
Workplace Learning Advisors
promote and support autonomous learning
38
40. Directed
Social
Learning
Personal
Social
Learning
Team
Social
Learning
Guided
Social
Learning
Start by developing your own
social learning skills
and that of your team
40
43. Social media
enables new ways of learning
(not enforces old ways of training)
Social learning is not something
you make others do
It all starts with you
43
44. References
Social or Fauxial Learning? www.c4lpt.co.uk/blog/2014/10/19/social-learning-
44
or-fauxial-learning/
Top 100 Tools for Learning c4lpt.co.uk/top100tools/
Learning in the Workplace Survey: c4lpt.co.uk/litw/
A special social learning experience: www.c4lpt.co.uk/blog/2014/10/07/
a-special-social-learning-experience-in-india/
Becoming a Social Learning Practitioner:
michelleockersdotcom.files.wordpress.com/2014/09/becoming-a-social-learning-
practitioner.pdf
Social Learning Practitioner Programme: modernworkplacelearning.com/
activities/social-learning-practitioner-programme/
The Modern Workplace Learning Landscape: www.c4lpt.co.uk/blog/
2014/10/26/the-modern-workplace-learning-landscape-more-than-telling-
people-what-to-learn/