1. Team 2 Presentation Frogs into Princes Bandler & Grinder

2. Book Synopsis Representational Systems Accessing Cues Models of NLP Techniques Group Uses in the Business Setting Presentation Outline

3. (subject/purpose) A transcript of a live seminar given by Bandler and Grinder Richard Bandler – BA – Psychology and Philosophy MA – Psychology Bandler and Grinder worked with Milton Erickson Got start by being asked to help psychiatrist Robert Spitzer transcribe a seminar By family therapist Virginia Satir Book synopsis

4. a model of interpersonal communication chiefly concerned with the relationship between successful patterns of behavior and the subjective experiences (esp. patterns of thought) underlying them" and "a system of alternative therapy based on this which seeks to educate people in self-awareness and effective communication, and to change their patterns of mental and emotional behavior".[1] –Wikipedia NLP

5. found by Bandler and Grinder in the 1970’s as a rapid form of psychotherapy Based on previous book from Grinder on transformational grammar Models based on works by: Perls, Satir and Erickson NLP Purpose create self-awareness and effective communication Originally for treating phobias, depression, psychosomatic illnesses, learning disorders Now: management training, self-help, life coaching NLP History

6. Visual – mental picture of something Sight, mental imagery, spatial awareness Auditory – talking to oneself Sound, speech, auditory , white noise Kinesthetic – sweating at the thought of something Temperature, emotion, pressure Representational Systems

7. Eye accessing cues Chart for normal right handed person Indicator for what person is thinking Sensory Predicates Verbal clues, posture changes, eye movements, posture changes, breathing change Accessing cues

10. Questions such as:

11. Where at?

12. According to who?

13. How do you know that?

15. The Milton model is general and ambiguous

17. Rapport Definition: Rapport is the quality of harmony, recognition and mutual acceptance that exists between people when they are at ease with one another and where communication is occurring easily. Why Use: In general, we gravitate towards people that we consider similar to us, because people like people who are like themselves - like likes like. In rapport the common ground or similarities are emphasized and the differencesare minimized. Rapport is an essential basis for successful communication - if there is no rapport there is no (real) communication! Techniques Group

18. By subtly matching non-verbal communication (i.e. voice eye contact patterns) Having a genuine interest in the other person Ways to Use Rapport 1. Matching non-verbal communication Non-verbal rapport can be made by using the sound of your voice and your eye contact patterns. Do as little as is necessary to achieve rapport, the goal is to make it very subtle and out of the other person's conscious awareness. It is not necessary to match exact gestures. Step 1: Match their non-verbal actions. (This is also called 'pacing'.) Step 2: Once you have matched their actions then 'Lead' by making a small non-matching change in your own non-verbal behavior. If they follow (typically 20-60 seconds later) with a similar shift then you have rapport. 2. A genuine interest in them This is where rapport occurs because of your genuine interest in the other person

19. NLP anchoring is one of the most popular NLP techniques because of it’s power and immediate impact. By using anchoring you can choose to deliberately put yourself or others in any chosen emotional state such as happiness, energetic, confident, cheerful and creative. The term anchoring comes from the impact of the technique being similar to a ship’s anchor. A ship uses an anchor to keep it in a certain place when it is not sailing. The anchor locks the ship in a specific location. NLP anchors do the same thing by keeping a person in a certain emotional state. By setting up NLP anchors to different states/mood, whenever we trigger that anchor we will immediately be brought to that state. Creating an anchor means producing the stimuli (the anchor) when the desired state is experienced so that the desired state is then paired to the anchor. For example, when someone is feeling a strong emotion another person can anchor that emotion by doing a visual, auditory, or kinesthetic movement (i.e. making a hand gesture, using a certain tone or touching them in a certain way). Activating (firing) the anchor means producing the anchor after it has been paired (or conditioned) so that the desired emotion occurs. For example, touching the knuckle of the right hand after the anchor has been established so that this action produces the desired emotion. Types of Anchors: Visual – Any visual action can be used as an anchor. Some examples are written symbols, objects and making hand gestures. Auditory – Tones of voice or expressions can be used as an anchor. Kinesthetic – Touching the other person is a certain spot or in a certain way can be used as an anchor. An example is a comforting pat on the back or shoulder. Anchoring

20. Pavlov’s dog - While doing a research on dogs’ digestion, he discovered this phenomenon. When it came ready for the dog’s meal time, Pavlov would use bells to call his dogs to the food. After repeating this numerous times, he found that even without any food, the dogs would salivate from hearing the sound of the bell. The bell anchored the dog’s emotional state of salivating because food was coming. Anchoring Example

21. Definition: The Swish technique enables us to quickly dissolve the feelings attached to unwanted thoughts and to deal with unwanted responses. In the Swish we replace the unwanted thought or response with a more useful and appropriate one because the Swish switches the thinking. It is an instruction to the brain No, not that - THIS!! What its for: This is a valuable technique for managing your own thinking, states, and behaviors. By using the Swish in your own life you develop your ability to maintain resourceful states and manage your responses to stressful situations. Swish

22. How to do it: 1. Select a replacement image Decide how you want to feel instead of your current feeling. Visualize yourself feeling this new feeling. Concentrate on seeing yourself feeling this new feeling. 2. Find out what causes the emotion that you do not want (i.e. the trigger or anchor). Ask yourself What occurs just before this negative or un-wanted state begins? This time, you want an associated image of what is going on immediately before you engage in the unwanted activity. 3. Put the replacement in the corner of unwanted image Imagine a small postage-stamp sized version of your replacement picture in the bottom corner of the unwanted picture. 4. Swish the two images. Now you want to make both images change simultaneously and with increasing speed. Have the 'negative' image become smaller and shoot off into the distance. At the same time have the 'positive' replacement image become larger and closer until it replaces the negative image completely. Imagine a "swish" sound as you do this - hence the name. That's one Swish sound. 5 Clear your mind. After each Swish round blank your mind, fully! Think of something else or visualize your favorite color. 6 Practice 5-7 times. Repeat steps 3 to 5 up to about seven times until you have difficulty in maintaining the unwanted image. Swish

23. A frame can refer to a belief, what limits our view of the world. If we let this limiting belief go, new conceptions and interpretation possibilities can develop. This is Similar to a picture frame that puts borders or boundaries on what you can see in a picture, the frames of reference that you choose as a result of your beliefs about yourself and others. By changing the frame of an experience can have a major influence on how you perceive, interpret and react to that experience. Example: Politicians are masters at reframing. It seems no matter what happens, they can put a positive spin on it for themselves or a negative spin for their opponents. In NLP, there are two basic forms of reframes - content (or meaning) and a context reframes. The content or meaning of a situation is determined by what you choose to focus on. An electrical power failure can be viewed as disruptive, a major disaster given all you have to get done. Or it can be viewed as an opportunity to spend some intimate time with your spouse or to have fun with your children finding innovative ways to manage the situation. The meaning of context reframes comes from the idea that all behaviors are useful or appropriate in some context. Interrupting a speaker by standing up and offering your view in the middle of her lecture may be judged as inappropriate. But doing this same behavior at the end of the presentation in order to provide a different perspective may be welcomed by all present. You just have to find a time when the behavior is useful instead of just condemning the behavior. Reframing

24. The six-step reframe is a pattern for changing unwanted habits and behaviors developed by John Grinder, the co-founder of NLP. It involves: Identifying the context where the unwanted behavior pattern occurred, Establishing unconscious yes/no signals, Confirming that the behavior has a positive intent, Finding a number of ways of fulfilling the positive intent, Selecting the best of the possible alternatives generated in step 4, Checking that the selection is ecological, that is, it is acceptable to the individual and in relationships to others. Six-Step reframing

25. Definition: Ecology in NLP deals with the relationships between a client and his or her natural, social and created environments and how a proposed goal or change might affect the clients relationships and environment. By using NLP to change the way the brain thinks, it is critical before implementing any change that the change itself be ecological. This is similar to the old saying like don't fix what isn’t broken. This is true in NLP and is common sense in life. Making a change can end up to be disastrous if you don't take time to step back and evaluate the impact of the change before making it. So it is important in NLP to do stress ecological checks before installing any new program. Purpose: An ecological check means stepping back from the proposed change to think about it in a disassociated way. We evaluate the future as though the change were made to see if there are any negative, harmful, or unnecessarily expensive results caused by its implementation. This gives us an opportunity to debug the new program before it is ever installed. Ecology and Congruency

26. Congruence is a name for that state in which every fiber of your being is in agreement. Wherever your attention is, it is undivided. Examples: Whether you are watching a sunset or changing a flat tire, no part of you is attending to something else. No part is whispering, "But you really have to start cooking dinner," or "I should have checked the air earlier." No part is imagining how the sunset could be improved by a little stronger orange, or thinking about getting new tires. Congruence and Incongruence: Congruence allows us to concentrate fully on one experience temporarily, either to appreciate it fully and learn from it, or to get something done. Incongruence allows us to consider the infinite possibilities and consequences that living continually offers us. In order to maintain this balance, we need to understand and appreciate both sides of the balance well, have ways of detecting different kinds of imbalance, and have ways of restoring our balance when imbalance is detected. Congruency

27. Definition: Parts Integration is a metaphor representing different parts of ourselves and the conflicts that we might have to deal with deciding on goals, perceptions and beliefs. Process: Parts integration is the process of 'identifying' these parts and negotiating with each of these parts separately & together. The goal is to resolve internal conflict. Successful parts negotiation occurs by listening to and providing opportunities to meet the needs of each part while adequately addressing each part's interests so that they are each satisfied with the desired outcome. History: Parts integration comes from the model of 'parts' from family therapy and has many similarities to the ego-state therapy in psychoanalysis. It seeks to resolve conflicts that constitute a "family of self" within a single individual. Parts Integration

28. NLP in Business is ideal for leaders, managers, sales people, HR professionals, project managers, IT specialists, and anyone who wants to develop better professionally. NLP has many uses from therapeutic to improvement in a business setting. NLP has been used to help organizations improve their sales, build teams, develop leadership qualities, learn how to build rapport and gain peak performance from their employees. The basic idea of NLP is to identify which patterns highly successful people are using to become successful, and then figure out how you can mimic those patterns yourself. Uses in the Business Setting

29. Steve Andreas, SA. (2003). Whispering In The Wind. Retrieved from http://www.wikipedia.com Grinder, J. (1976). Milton Model. Retrieved from http://www.wikipedia.com Hoag, J.D. (2003). N.L.P. Meta Model. Retrieved from http://www.nlpls.com/articles/NLPmetaModel.php Citations

30. Team 2 Kameren Lund Colby Davis John Higgins Jay Yeater Scott Shiller