Presentation given by Jean-Pierre Beelen at Apeldoorn IT on 21 January 2008

1. Demand & Supply Management in a Multi-Sourcing Environment Jean-Pierre Beelen Managing / Principal Consultant ICT as strategic enabler for high performance

6. Agenda 29 May 2009 Getronics Confidential Page Maturity

10. Gartner I&O Maturity Model Roles Bus. Processes Governance Automate (Selfhelp) ICT Process (ITIL) ICT Catalogue Role based Standards Virtualisation Shared Services SLA -> KPI’s Balanced Score Card Business Metrics

11. Business Maturity Model Source: Deloitte

12. Business IT Integration (BITI) Maturity Model Business Perception of need for IT IT Service Organization Source: Getronics PinkRoccade

13. Demand & Supply Maturity Model Source: KPMG

15. Agenda 29 May 2009 Getronics Confidential Page Multi-sourcing

16. What’s the most import invention of the industrial revolution?

17. The industrial revolution provides important insights - Standardization of screw thread was one of the key inventions of the industrial revolution - Henry Maudslay 1771-1831

18. Standardization leads to interchangeability, specialization, economies of scale and mass production

19. Ultimately, standards have led to contemporary enterprise architectures

20. E2E Multi-sourcing model Service Oriented Infrastructure COE Build Connectivity Enterpise Appl. Print facilities Business Appl. SPoC Business Incidents Business Alignment Storage Messaging Service Delivery CIO Office E2E Management Identity & Access Management

21. Manage Multi-sourcing Source: Gartner

22. 4 Worlds of sourcing Source: Gartner

23. Sourcing related to competence and value Source: Gartner

24. Is there ONE model for Demand & Supply Management?

25. Current management models Delivering change Delivering change Business Corporate ICT Third parties BiSL IS Lite ASL/ITIL Source: Atos Consulting 1 3 5 2 4

26. Agenda 29 May 2009 Getronics Confidential Page Supply Management

28. Multi-Domain Monitoring Availability Monitoring Performance Monitoring Security Monitoring Correlation & Consolidation Engine Generic Collector Cisco Works LMS QMS CWSLE Microsoft MOM Net IQ Checkpoint P1 Cisco VMS Cisco CS-Mars Concord Red Siren Collector Consolidation / Cross-Domain Correlation Engine Vigilance Security Correlation Engine Customer dashboards Capacity reports Trend reports Vulnerability reports Incidents Identity LAN Datacenter WAN System Application Firewall IDS Content security Wireless objects

29. Security Monitoring

30. Agenda 29 May 2009 Getronics Confidential Page Demand Management

31. ICT roadmap drivers ICT- infrastructure changing needs Business drivers new bidders and posibilties Technology and Service developments Continuous improvement Servicemanagement drivers

32. Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2007 2008 2009 Q1 Q2 Q3 Q4 2010 Business Drivers Technology and Service Drivers ICT Infrastructure Sustainability Acquisition Mobility International Presence Web EAI Ubiquitous Access Bandwidth ILM Virtualization Smart Objects and Ambient Intelligence Semantic Connectivity OS innovation Application Rationalization E2E Management Managed IPT Performance Management Wireless workplace Service Management Drivers Centralization Standardization Tooling OS innovation Automate Aurora 2006 Output Management Identity & Access Management Value Add Hermes Apollo Innovation

33. Business Oriented Scenario’s Source: Microsoft Application Platform Optimization Model Business Intelligence Enterprise Content Management Collaboration Unified Communications Enterprise Search Business Productivity Infrastructure Optimization Model Development SOA and Business Process Business Intelligence User Experience Data Management Data Protection and Recovery Desktop, Device, and Server Mgmt Identity and Access Management Security and Networking Core Infrastructure Optimization Model IT and Security Process BASIC STANDARDIZED RATIONALIZED DYNAMIC BASIC STANDARDIZED RATIONALIZED DYNAMIC BASIC STANDARDIZED ADVANCED DYNAMIC Build Customer Connections Enable Your Mobile Workforce Drive Business Performance Drive Real-World Business Processes Improve Compliance Optimize Your Finance Operations Optimize Your Sales Force Productivity Optimize Your Customer Service Payments Other Industry Priority Solutions.. Business Infrastructure Requirements Optimize your business infrastructure

34. Agenda 29 May 2009 Getronics Confidential Page The next barrier

36. 29 May 2009 Getronics Confidential Page Questions – Thank you

37. Business IT Alignment model Source: Gartner