1.
Multi-Platform Chatbot
Modeling and Deployment with
the Jarvis Framework
Gwendal Daniel, Jordi Cabot, Laurent Deruelle & Mustapha Derras
Xatkit

2.
‘‘Chatbots are everywhere’’
- Some dude trying to get his startup funded
Customer Service
Education e-commerce Smart House

3.
Let’s create a chatbot to help
newcomers to write issues on Github!
Alright! It’s just a set of questions &
answers, this will be pretty simple!
Narrator It wasn’t.
Once upon a time

4.
What went wrong?
if(‘’ I have an issue’’) {
return ‘’In which repository?’’
}

5.
Chatbots are complex systems
Conversation Logic
Text Processing
External Services
Messaging
Platforms
Deployment
Evolution
Maintenance
Tests

6.
Chatbot applications
In the end what do we really want to do?
User Intent
Action Parameters
If the User Wants To Open Issue
Reply « In which repository? » on Slack
Platform

7.
Xatkit Framework
• Raise the level of abstraction at what chatbots are defined
• Focus on the core logic of the chatbot
• Conversation and user interactions
• Action computations
• Independent from specific implementation technologies
• Automatize the deployment and execution of the modeled chatbot
• Deploy over multiple platforms
• Execute the chatbot logic

8.
Xatkit Framework
Chatbot
Designer
Intent Recognition Providers
(platform-specific)
Platorm Package
Intent Package
Xatkit Modeling Language
Chatbot
User
Instant
Messaging
Platforms
Xatkit Runtime
Execution Package
uses
uses
Platform-independent
chatbot definition
External
Services
Deployment
Configuration
Platform
Designer

9.
Xatkit Framework
• Intent language package
Library Example
intent OpenNewIssue {
inputs {
‘’I want to create an issue’’
‘’Open an issue’’
}
}
intent SpecifyRepository {
inputs {
‘’In repository MyRepo’’
}
creates context Repository {
sets value name from fragment
‘’MyRepo’’ (entity any)
}
}

10.
Xatkit Framework
• Platform language package
Abstract platform Chat
actions {
PostMessage(message, channel)
Reply(message)
}
}
Platform Slack extends Chat
Platform Discord extends Chat
Platform Github
actions {
OpenIssue(repository, title, content)
}
}

11.
Xatkit Framework
• Execution language package
Import library Example
Import platform Slack
Import platform Discord
Import platform Github
Listen to Slack
on intent OpenNewIssue do
Slack.Reply(‘’Sure, I’ll help you to write
your issue! Which repository would you
like to report an issue for?’’)
on intent SpecifyRepository do
Slack.Reply(‘’Alright, your issue is related to
repository’’ + context(Repository).get(name))
[…]
Github.OpenIssue(context(Repository).get(name),
context(Issue).get(title),
context(Issue).get(content))
Discord.PostMessage(‘’A new issue has been opened in ’’
context(Repository).get(name))

12.
Xatkit Framework Intent Recognition Providers
(platform-specific)
Platorm Package
Intent Package
Xatkit Modeling Language
Instant
Messaging
Platforms
Xatkit Runtime
Execution Package
uses
uses
Platform-independent
chatbot definition
External
Services
Deployment
Configuration
Chatbot
Designer Chatbot
User
Platform
Designer

13.
Xatkit Framework
• Runtime component
• Generic event-based execution engine
• Platform-specific connectors
• Automatic deployment
• Execution life-cycle
• Inputs
• Chatbot model (defined with the Xatkit modeling language)
• Configuration file

14.
Xatkit Framework
• Runtime configuration
• Provide deployment information
• NLP engine to use
• Credentials
• Authentication tokens
• Platform-specific properties (e.g. username, fallback urls, etc)

15.
Xatkit Framework
• Runtime configuration
// Intent Recognition Provider Configuration
xatkit.intent.recognition = DialogFlow
xatkit.dialogflow.project = dialogflow_project_id
xatkit.dialogflow.credentials = key.json
// Platform configuration
xatkit.slack.credentials = slack_oauth_token
xatkit.discord.credentials = discord_credentials
xatkit.github.credentials = github_oauth_token

16.
Tool Support
• Tooling
• Open source project (EPL v2)
• Available on Github
• Under development (~600 commits)
• Test-driven development (~350 tests)
• Forks and contributions more than welcome!
• Supported Platforms
• Github, Giphy, UML
• Slack, Discord, Web-based
• Intent recognition
• DialogFlow
• RegExp (To Extend)

17.
Applications
• Chatbots to explain process models
• From Process Models to Chatbots - Anselmo López-Cuenca, Josep Carmona, Lluís Padró and Josep
Sànchez-Ferreres
• (Chat)bots to automatize existing processes
• Interactive FAQ for newcomers
• Develop research prototypes
Your amazing
tool
Xatkit Users

18.
Future Work
• New platforms, actions, recognition engines …
• Chatbot generation
• From models, Web API, etc
• Chatbot + SPL =
• Generic events
• Real world use case

19.
Summary
• An extensible framework to define and deploy chatbots
• DSL to specify intents, platforms, and execution models
• Automatic deployment over NLP engines and messaging platforms
• Chatbot execution management
https://github.com/xatkit-bot-platform