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a brief history
• With the slogan "you press the button, we
do the rest," George Eastman was the
pioneering in the work of photograph. He
put the first simple camera into the hands
of a world consumers in 1888.
• Kodak has been the market leader for many
years in the business of photographic films.
• Began to diversify their business when
started in the late 90s early digital cameras
• Reinventing and developing products that
would maintain its leadership in the
photographic market through acquisitions
of technology companies. One of the initial
problems was that with technology
products, margins previously achieved
through the sale of films were no longer
Kodak’s business and its Key Success Factors
✓ Pioneer company and leader in
the photograph film industries.
✓ Key success Factors are the
access to technology on late 19th
century to make photography
an easier task and by doing
that to become a reference in
✓ Understanding that
profitability, since that time,
was more related to
consumables (films) and not
hardware (cameras). With these
success factors they have
become leaders in the
photograph industry in the
Worldwide Film Market Share, 1990 - 2002E (unit market share, in percent)
Key Strategic Resources and Core Competences
Aways fighting for the quality products,
good relationship with channels
generating loyalty with their customers
and outstanding manufacturing process
that guarantee low cost products.
" Nothing is more important than the
value of our name and the quality it
stands for. We must make quality our
the industry’s KSFs with Kodak’s Resources and
At the beginning of 20th century their
success factors and resources strategy used
to make perfect sense. The case shows that
time and digital cameras these factors did
not fit anymore
level of uncertainty
The time described by the case talks
about the challenge Kodak had to face
when Digital Cameras were invented and
how they could survive without
photograph films, that was always their
leading product. They needed to know
how to maintain leadership in the market
by selling hardware and not consumer
products. They were not specialists in the
technology required at that moment.
Digital Imaging Technology;an Opportunity or a
Threat for Kodak?
It was always a threat to the semi-monopoly
Kodak used to have for many years. They had
to deferential them selves to keep surviving
but did not used this new era as an
opportunity to keep being a reference in that
market, by lack of right decisions in their
strategic planning. Competitors: Canon Inc.,
Fuji Photo Film Co., Hewlett Packard Co.,
Nikon, Sony Corp.
Time has proven that Kodak had to
change their mind – do not insist to
have consumer products/service as core
competency. Technology hardware was
key to competitors like Sony and
Canon to succeed.
✓Changing CEO from Whitmore to
Fischer was the right decision but
company’s culture was not ready to the
structural change proposed by Fischer
at the time.
✓During the 90’s Fuji Film took a lot of
market share from Kodak during the
time the latter was diversifying and
loosing focus on their core business.
✓Early 2000 Kodak had to become a
technology company focused on
hardware and not to waste resources on
consumer products and printing