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Keeping It Real
Staying personal in a distracted world
Jeff Bunch, Brand + Digital Strategist
jeffbunch.com |marketingeq.com
Walking The Walk: About Me
Jeff Bunch,
Brand + Digital Strategist
•  Former Journalist, Digital Editor
•  Marketer on Agency, Client Side
•  Worked in Both B2B/B2C Sectors
•  Clients have included: Heathman
Hotel, Cupcake Wines, Music & Arts
•  Business Partner of Marketing EQ
The marketing landscape
!  Today’s world isn’t just about the latest shiny object
!  Marketing, PR, Advertising, Direct Mail, have roles
!  All campaigns need to be coordinated, integrated
!  Strategies, tactics are unique to every business
!  Key is which ones work best for your brand
!  There is no template for what you need to do
!  Tailor to industry, segment, audience (B2B or B2C)
It’s about people
Source: http://socialmediatoday.com/
The fundamental shift
!  The marketplace is relationally more intimate
!  Social media and digital isn’t all about technology
!  Consumers have more information, trust peers
!  Simply blasting out a message doesn’t work
!  They want real conversations with real people
!  You need to understand your business
!  In relation to the customer, market, prospects
!  Customer retention should be a marketing priority
Some things don’t change
!  Be honest about your company & employees
!  How do you see your customers, treat them?
!  Today, your brand is what they say about you
!  Good marketing can’t remedy business flaws
!  Fix any broken systems, employee morale issues
!  Customers, employees are brand ambassadors
!  No marketing is free, traditional or digital
Take a closer
look: What do
you see now?
Start with a brand story
!  It’s all about telling your story in authentic way,
reaching the right audience
!  What is your brand story?
!  What differentiates your company?
!  What problem are you solving for the market?
!  The answers to the foregoing dictate strategy
!  It’s not about you, it’s about your customers
The 3-step process
EVALUATION PLANNING DECIDE
Reaching your objective
!  You need to have a goal, plan for everything
!  Acquire new customers, retain or both?
!  Each may require different strategy, tactics
!  Core messages and value propositions universal
!  Create pieces that can be utilized cross-channel
!  Map out a strategy and assign budgets
!  Determine KPI’s, measure ROI, adjust in real-time
Look within, look around
!  Start with an assessment of current efforts
!  Sales figures, business goals
!  Internal marketing spend
!  Traditional, digital efforts
!  Make decisions based on strategy, data
!  What is/isn’t working (based on results)?
!  Adjust strategy accordingly, be nimble
Thinking it through
Audience Message Medium
Call to
Action
FrequencyBudget
Source: Julie Gorham, Chief Marketing Architect,
MarketingEQ.com | julie@marketingeq.com
Mixing mediums
!  Who are you? It affects your marketing strategy.
!  Online merchant: Can you incorporate offline?
!  Brick & mortar: What about an online campaign?
!  Professional: How do you best target your efforts?
!  Manufacturer: How do you make your story exciting?
!  Retail: Attract new customers or reward existing ones?
!  Diversify – A good marketing mix (offline/online)
The Marketing Matrix
Cost Reach CPM Value
Advertising Medium Relative Value
Source: Julie Gorham, Chief Marketing Architect,
MarketingEQ.com | julie@marketingeq.com
Navigating new media
!  Paid media is only half of the story
!  Includes offline ads (e.g. newspapers, publications)
!  Includes online ads (e.g. Google paid listings)
!  Earned media is currency in today’s market
!  Brands are publishers and content marketing is key
!  Once you create content, publish it out to the world
!  Encourage your advocates to share your brand story
Where to focus
!  You can’t be on every platform, so be strategic
!  Include social media, but it isn’t one-size-fits-all
!  If you are B2C, go where you can find consumers
!  Facebook, Twitter, Instagram, YouTube
!  If you are B2C, go where the decision-makers are
!  Advertising, Industry Events, Business Media
!  Your website is your best resource in a digital world
Thank You!
JeffreyRBunch@gmail.com | jeffbunch.com

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Keeping it Real

  • 1. Keeping It Real Staying personal in a distracted world Jeff Bunch, Brand + Digital Strategist jeffbunch.com |marketingeq.com
  • 2. Walking The Walk: About Me Jeff Bunch, Brand + Digital Strategist •  Former Journalist, Digital Editor •  Marketer on Agency, Client Side •  Worked in Both B2B/B2C Sectors •  Clients have included: Heathman Hotel, Cupcake Wines, Music & Arts •  Business Partner of Marketing EQ
  • 3.
  • 4. The marketing landscape !  Today’s world isn’t just about the latest shiny object !  Marketing, PR, Advertising, Direct Mail, have roles !  All campaigns need to be coordinated, integrated !  Strategies, tactics are unique to every business !  Key is which ones work best for your brand !  There is no template for what you need to do !  Tailor to industry, segment, audience (B2B or B2C)
  • 5. It’s about people Source: http://socialmediatoday.com/
  • 6. The fundamental shift !  The marketplace is relationally more intimate !  Social media and digital isn’t all about technology !  Consumers have more information, trust peers !  Simply blasting out a message doesn’t work !  They want real conversations with real people !  You need to understand your business !  In relation to the customer, market, prospects !  Customer retention should be a marketing priority
  • 7. Some things don’t change !  Be honest about your company & employees !  How do you see your customers, treat them? !  Today, your brand is what they say about you !  Good marketing can’t remedy business flaws !  Fix any broken systems, employee morale issues !  Customers, employees are brand ambassadors !  No marketing is free, traditional or digital
  • 8. Take a closer look: What do you see now?
  • 9. Start with a brand story !  It’s all about telling your story in authentic way, reaching the right audience !  What is your brand story? !  What differentiates your company? !  What problem are you solving for the market? !  The answers to the foregoing dictate strategy !  It’s not about you, it’s about your customers
  • 10. The 3-step process EVALUATION PLANNING DECIDE
  • 11. Reaching your objective !  You need to have a goal, plan for everything !  Acquire new customers, retain or both? !  Each may require different strategy, tactics !  Core messages and value propositions universal !  Create pieces that can be utilized cross-channel !  Map out a strategy and assign budgets !  Determine KPI’s, measure ROI, adjust in real-time
  • 12. Look within, look around !  Start with an assessment of current efforts !  Sales figures, business goals !  Internal marketing spend !  Traditional, digital efforts !  Make decisions based on strategy, data !  What is/isn’t working (based on results)? !  Adjust strategy accordingly, be nimble
  • 13. Thinking it through Audience Message Medium Call to Action FrequencyBudget Source: Julie Gorham, Chief Marketing Architect, MarketingEQ.com | julie@marketingeq.com
  • 14. Mixing mediums !  Who are you? It affects your marketing strategy. !  Online merchant: Can you incorporate offline? !  Brick & mortar: What about an online campaign? !  Professional: How do you best target your efforts? !  Manufacturer: How do you make your story exciting? !  Retail: Attract new customers or reward existing ones? !  Diversify – A good marketing mix (offline/online)
  • 15. The Marketing Matrix Cost Reach CPM Value Advertising Medium Relative Value Source: Julie Gorham, Chief Marketing Architect, MarketingEQ.com | julie@marketingeq.com
  • 16. Navigating new media !  Paid media is only half of the story !  Includes offline ads (e.g. newspapers, publications) !  Includes online ads (e.g. Google paid listings) !  Earned media is currency in today’s market !  Brands are publishers and content marketing is key !  Once you create content, publish it out to the world !  Encourage your advocates to share your brand story
  • 17. Where to focus !  You can’t be on every platform, so be strategic !  Include social media, but it isn’t one-size-fits-all !  If you are B2C, go where you can find consumers !  Facebook, Twitter, Instagram, YouTube !  If you are B2C, go where the decision-makers are !  Advertising, Industry Events, Business Media !  Your website is your best resource in a digital world