Enjoy Managing Misbehavior

1. MANAGINGby:
Reported MISBEHAVIOR
Reported To:
Dr. mary jane d.Cruz
Jerome M. dela castillo

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Misbehavior?
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INTRODUCTION
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3. MANAGING MISBEHAVIOR
Home Referenc
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Samples of
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Building Trust &
Respect
Privacy in the
Workplace
Suggestions for
Monitoring
Employee

4. SAMPLES OF MISBEHAVIOR AT WORK
Arson
Blackmail
Bribery
Bullying
Cheating
Discrimination
Dishonesty
Espionage
Fraud
Incivility
Intimidation
Kickbacks
Lying
Misinformation
Privacy violations
Revenge
Sabotage
Sexual harassment
Substance abuse
Theft
Threats
Whistle blowing
Withholding information
(concealment)

5. THE MANAGEMENT OF MISBEHAVIOR
Home Referenc
es
Samples of
Misbehavior  Managing employee
Management of misbehavior takes an active
Misbehavior
position in that managers are
Key Factors in
Organizational
Misbehavior
responsible to act, solve, and
Selected
correct problems
Misbehavior
Suggestion for
Building Trust &
Respect
 Misbehavior is viewed as a form
Privacy in the of antisocial behavior
Workplace
Suggestions for
Monitoring
Employee

6. KEY FACTORS IN ORGANIZATIONAL MISBEHAVIOR
Home Referenc
es
Samples of
Misbehavior
Management of
Misbehavior
Key Factors in Antecedents Mediators
Organizational
Misbehavior
Selected
Misbehavior
Suggestion for
Building Trust & Outcomes Costs
Respect
Privacy in the
Workplace
Suggestions for
Monitoring
Employee

7. SELECTED MISBEHAVIOR
Home Referenc
es
Samples of Sexual Harassment
Misbehavior
Aggression and Violence
Management of
Misbehavior Bullying
Key Factors in
Organizational Incivility
Misbehavior
Selected Fraud
Misbehavior
Substance Abuse at Work
Suggestion for
Building Trust & Cyberslacking
Respect
Privacy in the Sabotage
Workplace
Theft
Suggestions for
Monitoring
Employee

8. SELECTED MISBEHAVIOR: SEXUAL HARASSMENT
Home Referenc
es
Sexual harassment is displayed by
Samples of
Misbehavior
unwelcome sexual advances, requests
for sexual favors, and other verbal or
Management of physical conduct of a sexual nature
Misbehavior when:
Key Factors in a) submission to or rejection of such conduct
Organizational is made either explicitly or implicitly a term
Misbehavior
or condition of an individual’s employment
Selected b) submission to or rejection of such conduct
Misbehavior by an individual is used as the basis for
employment decisions affecting such
Suggestion for
Building Trust &
individual, or
Respect c) such conduct has the purpose or effect of
Privacy in the unreasonably interfering with an
Workplace individual’s work performance or creating
an intimidating, hostile, or offensive work
Suggestions for
Monitoring
environment
Employee

9. SELECTED MISBEHAVIOR: SEXUAL HARASSMENT
Home Referenc
es
Samples of
Misbehavior
 Sexual harassment is a form of
Management of
aggression and unethical behavior
Misbehavior  Sexual harassment is a form of
Key Factors in
Organizational discrimination
Misbehavior
 Sexual harassment is illegal
Selected
Misbehavior  Sexual harassment occurs because of
Suggestion for power differences and lust
Building Trust &
Respect
 Sexual harassment occurs across
Privacy in the
Workplace gender lines and across sexual
Suggestions for orientation lines
Monitoring
Employee

10. SELECTED MISBEHAVIOR: SEXUAL HARASSMENT
Home Referenc
es
Samples of Sexual Harassment
Misbehavior  How can a manager recognize
Aggression and Violence
a behavior as sexual
Management of
Misbehavior
harassment?
Bullying
Key Factors in
Organizational Incivility
 The Family IQ Test
Misbehavior
Selected
Fraud
 The Public Forum Test
Misbehavior
Substance Abuse at Work
 Dual Treatment
Suggestion for
Building Trust & Cyberslacking
Respect
Privacy in the Sabotage
Workplace
Theft
Suggestions for
Monitoring
Employee

11. SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCE
Home Referenc
es
Samples of
Misbehavior
 Aggression at work – the effort of
an individual to bring harm to:
Management of
Misbehavior  others with whom the person
Key Factors in worked for
Organizational
Misbehavior  others with whom the person
Selected
currently works for
Misbehavior  an organization (i.e., current or
Suggestion for
past)
Building Trust &
Respect  The attempt to bring harm is
Privacy in the intentional
Workplace
Suggestions for
 It includes psychological as well as
Monitoring
Employee
physical injury

12. SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCE
Home Referenc
es
Samples of
Misbehavior  Violence (or the threat of
Management of violence) creates a workplace
Misbehavior
climate of fear, uncertainty,
Key Factors in
Organizational
Misbehavior
anger, and hostility
Selected
Misbehavior
 This type of climate creates
Suggestion for
Building Trust &
Respect
stress for employees
Privacy in the
Workplace
Suggestions for
Monitoring
Employee

13. SELECTED MISBEHAVIOR: AGGRESSION AND VIOLENCE
Home Referenc
es
Samples of Sexual Harassment
Misbehavior  The increase in non-fatal violence
Management of
and acts of aggression in the
Aggression and Violence
Misbehavior workplace may be the result of:
Bullying
Key Factors in
Organizational  downsizing
Incivility
Misbehavior
 poor management observation
Selected
Fraud
and anticipation skills
Misbehavior
Substance Abuse at Work
 increased insecurity
Suggestion for
Building Trust & Cyberslacking
 increased pressure for more
Respect
Privacy in the productivity
Sabotage
Workplace
 longer work hours
Theft
Suggestions for
Monitoring
Employee

14. SELECTED MISBEHAVIOR: BULLYING
Home Referenc
es
Samples of
Misbehavior  Bullying – repeated
Management of actions, that are directed to
Misbehavior
another worker,
Key Factors in
Organizational  which are unwanted,
Misbehavior
Selected  which may be done deliberately
Misbehavior or unconsciously,
Suggestion for  but clearly cause humiliation and
Building Trust &
Respect distress that creates an
Privacy in the
Workplace unpleasant work setting
Suggestions for
Monitoring
Employee

15. SELECTED MISBEHAVIOR: BULLYING
Home Referenc
es
Samples of Sexual Harassment
Misbehavior
 The behaviors of a bully are
Management of
intended to and hostile actions
Aggression be Violence
Misbehavior or are considered by the victim
Bullying
Key Factors in to be hostile
Organizational Incivility
 Bullying is an evolving process
Misbehavior
Selected
Fraud
Misbehavior  Humiliating or punitive behaviors
Substance Abuse at Work
become an accepted pattern
Suggestion for
Building Trust & over time
Cyberslacking
Respect
Privacy in the Sabotage thrives when supported
Bullying
Workplace by the organization’s culture
Theft
Suggestions for
Monitoring
Employee

16. SELECTED MISBEHAVIOR: INCIVILITY
Home Referenc
es
Samples of
Misbehavior  Workplace incivility – involves
Management of
acting rudely, discourteously, or in
Misbehavior a demeaning manor toward
Key Factors in
Organizational others
Misbehavior
 It is a lack of respect for others
Selected
Misbehavior  It appears to be on the increase
Suggestion for outside and inside the workplace
Building Trust &
Respect  Incivility can cause workplace
Privacy in the
Workplace conflicts and detract from
Suggestions for productivity
Monitoring
Employee

17. SELECTED MISBEHAVIOR: INCIVILITY
Home Referenc
es
Samples of Sexual Harassment
Misbehavior
 Being civil or polite with regard
Management of
to Aggression an organization is
others in and Violence
Misbehavior preferred
Bullying
Key Factors in
 Itconstitutes organizational
Organizational Incivility
Misbehavior citizenship behavior (OCB)
Fraud
Selected
Misbehavior
 Firms are using training and
Substance Abuse at Work
education programs to
Suggestion for
Building Trust & eliminate this
Cyberslacking
Respect
Privacy in the  Objective
Sabotage is to involve
Workplace participants in practicing civility
Theft
Suggestions for and proper etiquette
Monitoring
Employee

18. SELECTED MISBEHAVIOR: FRAUD
Home Referenc
es
Samples of
Misbehavior
 Fraud – the intentional act of
deceiving or misrepresenting in
Management of
Misbehavior
order to induce another individual or
Key Factors in
group to give up something of value
Organizational
Misbehavior  A study of over 12,000 employees
Selected
found
Misbehavior  90 percent engaged at some time in
Suggestion for workplace misbehaviors such as fraud,
goldbricking, and sick time abuses
Building Trust &
Respect
 33 percent actually stole money or
Privacy in the
Workplace
merchandise on the job
Suggestions for
Monitoring
Employee

19. SELECTED MISBEHAVIOR: FRAUD
Home Referenc
es
Samples of
Misbehavior  Fraud is Harassment
Sexual a combination of
Aggression and Violence
motive and opportunity
Management of
Misbehavior
 The opportunity
Bullying to commit fraud is
Key Factors in
Organizational addressed through internal control
Incivility
Misbehavior
systems Fraud
Selected
Misbehavior  Ensuring fairness, good working
Substance Abuse at Work
Suggestion for conditions, and sound leadership are
Cyberslacking
Building Trust &
Respect available can help reduce the motivation
Privacy in the to resort to fraud
Sabotage
Workplace
Theft
Suggestions for
Monitoring
Employee

20. SELECTED MISBEHAVIOR: SUBSTANCE ABUSE AT WORK
Home Referenc
es
Samples of Sexual Harassment
Substance abuse among workers
Misbehavior
represents billions of dollars in
Aggression and Violence
Management of
Misbehavior
organizational financial loss
Bullying
Key Factors in Non-users are also at risk
Organizational Incivility
Misbehavior Research concludes that workers’
Selected
Fraud
substance abuse is a personal
Misbehavior characteristic and has less to do
Substance Abuse at Work
Suggestion for with working conditions
Building Trust & Cyberslacking
Respect There is no accurate test that can
Privacy in the Sabotage
predict current or future substance
Workplace
Suggestions for
abuse
Theft
Monitoring
Employee

21. SELECTED MISBEHAVIOR: CYBERSLACKING
Home Referenc
es
Samples of Cyberslacking – the use of the
Misbehavior
Internet for personal reasons
Management of
Misbehavior It is a form of virtual goldbricking
Key Factors in Personal cyberslacking can also
Organizational
Misbehavior place a burden on an organization’s
Selected computer network
Misbehavior
Employees who access
Suggestion for
Building Trust & pornography sites on office
Respect
Privacy in the computers may also contribute to
Workplace
sexual harassment behaviors
Suggestions for
Monitoring
Employee

22. WHERE DO CYBERSLACKERS SURF?
Home Referenc
es
Samples of Area of Surfing Amount of Time (%)
Misbehavior
General News 29.1%
Management of
Misbehavior Investment 22.5%
Key Factors in
Organizational Pornography 9.7%
Misbehavior
Travel 8.2%
Selected
Misbehavior Entertainment 6.6%
Suggestion for
Building Trust &
Sports 6.1%
Respect
Privacy in the Shopping 3.5%
Workplace
Other 14.3%
Suggestions for
Monitoring
Employee

23. SELECTED MISBEHAVIOR: CYBERSLACKING
Home Referenc
es
Samples of  Electronic monitoring of
Sexual Harassment
Misbehavior employees on the job is now
Management of practiced byand Violence
Aggression
many U.S.
Misbehavior
organizations
Bullying
Key Factors in
Organizational  E-mail, computer
Incivility files, and
Misbehavior
interactions with customers
Fraud
Selected
Misbehavior  Organizations have used
Substance Abuse at Work
Suggestion for electronic monitoring
Building Trust & Cyberslacking
Respect information to fire employees
Privacy in the Sabotage
who mix personal and
Workplace
Suggestions for
organizational business
Theft
Monitoring
Employee

24. SELECTED MISBEHAVIOR: SABOTAGE
Home Referenc
es
Samples of  Sabotage – involves damaging or
Misbehavior
destroying an organization’s or
Management of colleagues equipment, workspace,
Misbehavior
Key Factors in
or data
Organizational
Misbehavior  It is an expression of aggression
Selected or violence by something tangible
Misbehavior
 Sabotage targets include:
Suggestion for
Building Trust &  people
Respect
Privacy in the  equipment
Workplace
 operations
Suggestions for
Monitoring
Employee

25. SELECTED MISBEHAVIOR: SABOTAGE
Home Referenc
es
Samples of Angry employees covertly
Sexual Harassment and
Misbehavior
overtly resortand Violence to:
Aggression
to sabotage
Management of
get even
Misbehavior Bullying
Key Factors in correct a perceived wrong
Organizational Incivility
Misbehavior take revenge
Selected
Fraud
make a statement to others
Misbehavior
Attempts to Abuse at Work
Substance minimize sabotage
Suggestion for
Building Trust & appear to focus on treating
Cyberslacking
Respect
Privacy in the employees Sabotage honestly
fairly and
Workplace
Theft
Suggestions for
Monitoring
Employee

26. SELECTED MISBEHAVIOR: THEFT
Home Referenc
es
Samples of  Theft – the unauthorized taking,
Misbehavior
consuming, or transfer of
Management of
Misbehavior money or goods owned by the
Key Factors in
Organizational
organization
Misbehavior
 Stealing is not limited to tangible
Selected property
Misbehavior
 Data, information, and intellectual
Suggestion for
Building Trust &
Respect
property can and are stolen
Privacy in the
Workplace
 Theft is a serious issue that
Suggestions for managers need to address
Monitoring
Employee

27. SELECTED MISBEHAVIOR: THEFT
Home Referenc
es
Samples of  Electronic surveillance is
Misbehavior
increasingly used to stop or
Management of
Misbehavior
catch thieves
Key Factors in
Organizational
Misbehavior  Organizations have also
Selected increased their use of honesty
Misbehavior
or integrity tests to identify
Suggestion for
Building Trust & theft-prone job candidates
Respect
Privacy in the
before hiring them
Workplace  Use of these tests is inconclusive
Suggestions for
Monitoring
Employee

28. MOTIVES AND INTENTIONS OF A PERSON TO STEAL:
Home Referenc
es
Samples of Sexual Harassment
Misbehavior
Aggression and Violence
Management of
Misbehavior Bullying
Key Factors in
Approach Support
Organizational Incivility
Misbehavior Motive Motive
Selected
Fraud
Misbehavior
Substance Abuse at Work
Even the Score
Suggestion for
Cyberslacking Thwart Motive
Building Trust &
Respect
Motive
Privacy in the Sabotage
Workplace
Theft
Suggestions for
Monitoring
Employee

29. SUGGESTIONS FOR BUILDING TRUST AND RESPECT
Home Referenc
es
Samples of 1. Listen assertively to what an
Misbehavior
individual is saying about work
Management of
Misbehavior conditions, your style, fairness of
Key Factors in
Organizational
rewards, and needs
Work to help employees improve
Misbehavior
2.
Selected
Misbehavior themselves and grow
Suggestion for
Building Trust &
3. Lead by being an exceptional role
Respect
Privacy in the
model in terms of integrity, ethical
Workplace behavior, and civility
Suggestions for
Monitoring
Employee

30. SUGGESTIONS FOR BUILDING TRUST AND RESPECT
Home Referenc
es
Samples of
Misbehavior
4. Display courtesy with individuals at
Management of
every level, status, and location
Misbehavior
5. Never lose your temper
Key Factors in
Organizational
Misbehavior
6. Never angrily reprimand, bully, or
Selected intimidate an employee privately or
Misbehavior
publicly
Emphasize employee strengths not
Suggestion for
Building Trust & 7.
Respect
Privacy in the weaknesses
Workplace
Suggestions for
Monitoring
Employee

31. PRIVACY IN THE WORKPLACE
Home Referenc
es
Samples of  Privacy in the workplace is an
Misbehavior
important issues facing
Management of
Misbehavior managers and employees
 The managerial perspective on
Key Factors in
Organizational
Misbehavior
privacy can include:
Selected
Misbehavior  drug testing
Suggestion for  electronic workplace searches
Building Trust &
Respect
 surveillance by tape recording or
Privacy in the
Workplace video
Suggestions for  monitoring off-duty conduct
Monitoring
Employee

32. PRIVACY IN THE WORKPLACE
Home Referenc
es
Samples of
 Employers currently have leeway
Misbehavior in monitoring any form of their
Management of employees’ communication
Misbehavior
 Organizations can utilize testing if
Key Factors in
Organizational the test:
Misbehavior
 is designed to predict a person’s ability
Selected
Misbehavior to perform
 is relatively non-invasive
Suggestion for
Building Trust &
Respect
 results are private
Privacy in the e.g., medical, drug, psychological, or lie
Workplace
detector tests
Suggestions for
Monitoring
Employee

33. SUGGESTIONS FOR MONITORING EMPLOYEE COMMUNICATION:
Home Referenc
Adopt and communicate a policy –
es
Samples of 1.
Misbehavior state clearly what will be done and how
Management of
Misbehavior 2. Only monitor for legitimate
Key Factors in organizational reasons
Organizational
Misbehavior 3. Keep track of all monitoring
Selected
Misbehavior 4. Be fair, reasonable, and use common
Suggestion for
sense
Building Trust &
Respect 5. Do not invade employees’ off-duty
Privacy in the
Workplace
behavior – do not intrude into your
Suggestions for
employees’ life off-the-job
Monitoring
Employee

34. REFERENCES
Home Referenc
es
Samples of
Misbehavior Ivancevich J., Konopaske R.,
Management of Matteson M. “Organizational
Misbehavior
Behavior and Management: 7th
Key Factors in
Organizational
Misbehavior
Edition” pp.201 – 222
Selected
Misbehavior
http//:www.gifs-paradise.com
Suggestion for
Building Trust &
Respect
Privacy in the
Workplace http//:www.google.com(images)
Suggestions for
Monitoring
Employee

35. THANK YOU!..............................................
Home Referenc
es
Samples of
Misbehavior
“ A Man who
Management of Cannot behave
Misbehavior
Key Factors in
Himself;
Organizational
Misbehavior Cannot behave
Selected Others
Misbehavior
as Well…….”
Suggestion for
Building Trust &
Respect
Privacy in the
Workplace
Suggestions for (Anonymous)
Monitoring
Employee