12. Aging Population = More Demand For Services
Rising Retirement = Smaller Workforce
THE DEMOGRAPHIC
PARADOX THATWILL
DEFINETHE NEXT
DECADES.
HOW DO WE CLOSE
THIS SERVICE GAP?
13. WE HAVE NO ALTERNATIVE BUTTO REINVENThttp://www.flickr.com/photos/whalt/175352360
78. TO SUM UP:
COMPLEXITYDEMANDS CHANGE
DESIGN MATURITY ACROSS THE CONTINUUM FROM STYLE TO FRAMING
USE SERVICE ARCHITECTURE LENS TO ZOOM IN, ZOOM OUT
FOCUS ON THE VALUE OF DESIGN TO HELP CLOSE THE POLICY/DELIVERYGAP
86. Many thanks to the following great folks who
helped make this talk better
» Alex MacLennan, Blair Neufeld, Dominique Bohn, Ashley Johnston,
Rommel Agbay, Savannah Murphy, David Hume and all the BC team.
» Lou Rosenfeld and my fellow Rosenfeld Media Experts.
» Laura Wesley, Blaise Hébert, Sage Cram,Tanya Snook, Cornelius Rachieru
and the rest of the Ottawa crew. Long live #gcdesign
» All the great Flickr users who shared Creative Commons photos!
» Cyd Harrell, Dana Chisnell,Whitney Quesenberry, and all the other
citizen experience pioneers. Keep up the fight!
ACKNOWLEDGEMENTS