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Presenter’s Name
Title
Company/Email
Juan Herrera Utande
juan.herrera@suse.com
October 2017
SUSE Retail Solutions
SUSE Today
 Solutions
 Portfolio
 Technology leads
 SUSE in numbers
 Community involvement
1
AGENDA
SUSE for Retail
 Overview
 Timeline
 References
 IHV + ISV
2
SUSE Manager for Retail
 Overview
 Features
 Architecture
 Delivery methods
3
Customer stories
 Pick’n’Play
 Apollo
 Coop
 PCMS
 Sherwin-Williams
4
SUSE Today
About SUSE
4
An always open enterprise
that empowers your
possibilities.
To provide and support
enterprise-grade Linux and
open source solutions with
exceptional service, value
and flexibility.
With partners and communities,
we innovate, adapt and deliver
secure open source technologies
to create solutions for mixed
enterprise IT environments.
Our
Mission
Our
Strategy
Our Vision
for You
SUSE Software-defined Infrastructure solutions
An open, flexible infrastructure approach
28
Application Delivery
Custom Micro Service Applications
Kubernetes / Magnum
Physical Infrastructure: Server, Switches, Storage
Public Cloud
SUSE Cloud Service
Provider Program
Containers
SUSE CaaS Platform
Software Defined Everything
Storage
SUSE Enterprise
Storage
Networking
SDN and NFV
Virtualization
KVM, Xen, VMware,
and z/VM
Operating System
SUSE Linux Enterprise Server
Platform as a Service
Cloud Foundry
Private Cloud / IaaS
SUSE OpenStack Cloud
Operations,
Monitor and Patch
• SUSE Manager
• SUSE OpenStack Cloud
Monitoring
• openATTIC
Cluster
Deployment
• Crowbar
• Salt
Orchestration
• Heat
• Kubernetes
Management
Product Portfolio
6
Server and
Desktop
• SUSE Linux Enterprise Server
• SUSE Linux Enterprise Server for
System z and LinuxONE
• SUSE Linux Enterprise Server for
POWER
• SUSE Linux Enterprise Server
for ARM
• SUSE Linux Enterprise Server for
SAP Applications
• SUSE Linux Enterprise Server for
High Performance Computing
• SUSE Linux Enterprise
Real Time
• SUSE Linux Enterprise Server with
with Expanded Support
• SUSE Linux Enterprise
Point of Service
• SUSE Linux Enterprise Desktop
Server
Extensions
• SUSE Linux Enterprise
High Availability Extension
• GEO Clustering for SUSE Linux
Enterprise High Availability
Extension
• SUSE Linux Enterprise Workstation
Extension
• SUSE Linux Enterprise
Virtual Machine Driver Pack
• Long Term Service Pack Support
• SUSE Linux Enterprise
Live Patching
Cloud, Storage
and Management
• SUSE OpenStack Cloud
• SUSE Enterprise Storage
• SUSE CaaS Platform
• SUSE Manager
• SUSE Manager for Retail
• SUSE Manager Management
Pack for Microsoft System Center
• SUSE Studio
Leading Technology Innovation
SUSE has been the first to:
• Develop enterprise Linux on SAP HANA, AWS and Azure public cloud
• Lead development of the commercial Linux market by delivering the first
commercially supported Linux distribution
• Allow instant rollback of operating system changes
• Pioneer continuous availability through live patching for mission-critical systems, including SAP HANA environments
• Deliver a Linux high availability solution that supports geographic mirroring with a broad set of redundancy
configurations
• Champion for simplified single system Linux configuration and management
• Deliver the first commercially supported OpenStack distribution
• Bring an innovative approach to simplify the deployment of configurable infrastructure (OBS)
• Give consistent support on multiple system architectures by using a common code base
• Provide efficient multiple systems software and asset management built on leading open source technology such as
Salt
• Facilitate DevOps adoption through inclusion of Docker technology in SUSE Linux Enterprise Server
• Create the Portus project to simplify and secure management of Docker registries
150+
Support
Engineers
SUSE at a Glance
25+Years of Linux
Engineering
Experience
1stEnterprise Open
Stack Distribution
7000+
Certified
Applications
5000+
Global
Partners
2/3+of the Fortune Global
100 use SUSE Linux
Enterprise
20000+
Certified
Systems
18%
Revenue
Growth
29
Where
SUSE Leads
Linux in Automotive
10 of the largest global automobile mfgs.
are active SUSE customers
x10
Linux in Retail
7 out of 10 of the largest retailers in the
U.S. are active SUSE customers
7/10
Linux in Telecom
10 of the largest telecommunications
carriers rely on SUSE
x10
Linux in Pharma
7 out of 10 of the largest pharmaceutical
companies use SUSE Linux Enterprise
7/10
Linux in Aerospace
9 out of 10 of the largest aerospace
companies rely on SUSE
9/10
SAP on Linux
70% of all SAP applications running
on Linux run on SUSE
95% HANA systems based on
SUSE
70%
Linux in HPC
Half of the world’s 20 largest super
computers run on SUSE
50%
Linux in Large Enterprise
Over 80% of the Fortune Global 50 are
active SUSE Customers
80%
Mainframe Linux
Over 15 years of mainframe Linux
market share leadership
15+
Linux in Manufacturing
7 out of 10 world’s largest manufacturers
use SUSE Linux Enterprise
7/10
Linux in Finance
4 out of 5 of the world’s largest
banks use SUSE Linux Enterprise
4/5
30
Community
Involvement
10
YaST
Why SUSE for Retail?
150+
Support
Engineers
SUSE Retail at a Glance
15+Years of
innovation
1stEnterprise
Supported Retail
Linux Distribution
0+
Certified
Applications
+250kTerminals deployed
500+
Certified
Systems
18%
Revenue
Growth
29
SUSE Retail Solutions Timeline
2003
First commercially
supported Enterprise
Linux distribution for
retail customers:
SUSE Linux Retail
Solution based on
SUSE Linux
Enterprise 8.
2006
SUSE Linux Retail
Solution becomes
SUSE Linux
Enterprise Point of
Service based on
SLES 9.
Achieved 50.000 POS
deployments
worldwide.
2007
Reached 25 ISV
certified product and
+500 IHV supported
devices
15 years of evolution
Retail Open Source Pioneers
2009
SUSE Linux Point of
Service 11 released.
Longest support
lifespan in the industry:
14 years
2011
SUSE Linux Point of
Service 11 breaks the
250k terminals
barrier. Expanded
leadership in America
and Europe.
23
2017
SUSE Linux Point of
Service becomes
SUSE Manager for
Retail
SUSE celebrates it’s
25th anniversary.
Why a SUSE based Point of Service Solution?
 A credible, stable, secure OS and management
platform supported by leading IHVs and ISVs
 The leading enterprise grade Linux distribution
adapted to retail business very own use cases
 Covers the full ecosystems: central servers, in-store
servers, touch points, totems, information
terminals, peripherals, …
 Open source platform with the widest ecosystem
 Unbreakable TCO
 Enterprise grade security and reliability
14
SUSE’s strengths on the POS market
15
Retail
Customers
And more…
37
Retail
IHV
17
And more…
Retail
ISV
18
And more…
SUSE Manager for Retail 3.1
SUSE Manager for Retail
21
Overview
SUSE Manager for Retail is built on top of:
22
SUSE Manager
SUSE Manager is an automated, enterprise-grade Linux systems-
management infrastructure that makes managing a diverse Linux
estate easier, safer and more cost effective.
A single, centralized management console automates IT tasks for
multiple Linux distros—including SUSE, Red Hat and CentOS—to
reduce complexity, lower operating costs (OpEx), and give IT
over Linux assets, compliance and security policies.
SUSE Manager helps you:
• Deploy and manage physical, virtual and cloud workloads from a
single console
• Automate audit and reporting capabilities for server-patch status
as well as HW/SW Inventories
• Automatically maintain standard configurations that conform to
security specifications
• Optimize usage across your organization
SUSE Linux Enterprise Point of Service
SUSE Linux Enterprise Point of Service – A credible, stable, secure
OS supported by leading IHVs and ISVs for a reasonable value
The leading enterprise-class Linux solution for point of service
environments, and specifically tailored to the unique needs of the
retail sector
Includes Linux for user touch points and in-store servers
Delivers the capabilities of a Linux Point of Service solution based
on the SUSE Linux Enterprise platform, combining market-leading
client and server technology to support multi-tier POS
deployments.
Provides a secure, reliable platform that gives you a competitive
advantage by improving quality of service while reducing total cost
of ownership
.
22
Key functional features
• Ensures compliance with internal security
policies and external regulations
• Reduces complexity in configuration,
patching and provisioning of store devices
• Monitors system health to minimize
unplanned downtime
• Securely integrates new POS devices –
mobile and tablet
• Seamless omni-channel experience for
customers
• Centralized POS image management and
administration
• Deployment of software updates/patches
• Configuration management
• Deploys store applications on a secure
platform
• …
23
Key technical features
• Terminal deployment:
- Multicast PXE Support
- Disk management: raid, encryption, …
- Deploy full, compressed or delta images
- Deploy software packages incrementally
• Integrated image designer
• Support for disconnected branches
• Multiple roles per terminal
• Rollback support
• Wifi boot support
• Security: CVE audit, openSCAP, …
• Configuration enforcing with Salt
• Terminal profiles stored on local or remote
LDAP server
• ….
24
Solution components
25
Admin server
SUSE Manager
Server
LDAP
POS
IMAGES
Branch
Server
SUSE Manager
Proxy
LDAP Branch
Server
SUSE Manager
Proxy
LDAP
Branch
Server
SUSE Manager
Proxy
LDAP
Branch
Server
SUSE Manager
Proxy
LDAP…
BRANCH LEVEL
CENTRAL LEVEL
Solution components detailed
On a central localtion
- SUSE Manager Server: software channels, patches and updates management. Security audit.
Remote command execution. Advanced hardware inventory.
- Admin Server: manages central images repository and deals with all central side support services
for branches. Provides centrilized logging services.
- Master LDAP: central repo to store definition of terminal and their mapping to roles and images
On each branch
- Branch Server: provides branch level services such as terminal booting and image delivery
- SUSE Manager Proxy: branch level cache of packages and command executor proxy for SUSE
Manager
- Local LDAP (optional): replicated local info about terminal profiles and policies.
Tools
- Image Designer / SUSE Studio / Kiwi: wide range of tools designed to make imagen creation an
easy process. Image designer is included as part of SUSE Manager for Retail. SUSE Studio is a free
online service and Kiwi is SUSE’s underlying techology for all image creation and management
tasks.
Multiple Software Delivery methods available
Full image Delta image
TRANSACTIONAL
Image based
Autoyast
profile
rpms
TRANSACTIONAL
Config file based
NON TRANSACTION
Package based
Software Delivery methods
Full transactional models:
- POS software is delivered alongside the OS with a system image created with
the Image Designer, SUSE Studio or KIWI. Delta images supported to deliver
minor increments (fixes, updates, …).
- Minimal boot system with Autoyast profile. Slower but usefull if image structure
changes often (testing, QA, …). Autoyast profile is an XML file easy to update.
Traditional model:
- Traditional not POS-specific: OS minimal image is deployed and software
packages and configurations are delivered by SUSE Manager via Salt
Customer Stories
Proactive Management and Control of POS Environment
South Africa’s second largest retailer of food, general
merchandise, and clothing
• Provided centralized, automated management of an
extensive POS estate, reducing time spent on
maintenance and support and improved control of
business systems
• Enabled an enhanced lifecycle management of entire
infrastructure, with improved overview of configuration,
software versions and status of POS devices at all retail
locations
• Improved system resilience – in the event of network
problems, stores can operate business-critical systems
independently of branch or administrative servers
30SUSE Internal Use Only
Faster Time To Market and Improved Customer Experience
Apollo-Optik is a leading optical retailer with
800 branches and franchise stores in
Germany
• Automated server deployment
• Simplified and centralized systems,
configuration and software management
• Accelerated software development and testing
• Enables seamless multi-channel sales
processes
31SUSE Internal Use Only
Faster, More Reliable Linux Platform
Coop has 1,900 stores across Switzerland,
with “Supercard” services provided via 1,200
“Superbox” kiosks and 8,000 POS systems in
the stores
• Enabled migration from Windows to SUSE of
1,200 info terminals within 14 weeks
• Provided a faster, more stable and standardized
platform for Java and web applications
• Massively reduced maintenance costs, patching
workload has been reduced by 30 percent
32SUSE Internal Use Only
Constant Availability of Point Of Sale Systems
PCMS in the UK specializes in retail
services, and is a pioneer in developing
mobile retail solutions, including customer
shopping applications and mobile POS
• Drives cost efficiency with automated
management of the POS landscape
• Provides for better performance with reduced
capital investment in hardware resources
• Reduces manual effort with preconfigured,
prepackaged software libraries
33SUSE Internal Use Only
Reduced TCO and Centralized Administration
Sherwin-Williams is a leading supplier of
paints with 3,000 retail stores in North
America
• Needed to replace old POS operating system
with Linux-based platform
• Wanted code compatibility across applications,
desktops and servers
• Standardized platform solution that works
across the entire infrastructure – from POS
terminals to mainframe servers
34SUSE Internal Use Only
Thanks!
35
SUSE Manager for Retail
37
Unpublished Work of SUSE LLC. All Rights Reserved.
This work is an unpublished work and contains confidential, proprietary and trade secret information of SUSE LLC.
Access to this work is restricted to SUSE employees who have a need to know to perform tasks within the scope of their
assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated,
abridged, condensed, expanded, collected, or adapted without the prior written consent of SUSE.
Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability.
General Disclaimer
This document is not to be construed as a promise by any participating company to develop, deliver, or market a
product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making
purchasing decisions. SUSE makes no representations or warranties with respect to the contents of this document, and
specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The
development, release, and timing of features or functionality described for SUSE products remains at the sole discretion
of SUSE. Further, SUSE reserves the right to revise this document and to make changes to its content, at any time,
without obligation to notify any person or entity of such revisions or changes. All SUSE marks referenced in this
presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-
party trademarks are the property of their respective owners.

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SUSE Manager for Retail 3.1

  • 1. Presenter’s Name Title Company/Email Juan Herrera Utande juan.herrera@suse.com October 2017 SUSE Retail Solutions
  • 2. SUSE Today  Solutions  Portfolio  Technology leads  SUSE in numbers  Community involvement 1 AGENDA SUSE for Retail  Overview  Timeline  References  IHV + ISV 2 SUSE Manager for Retail  Overview  Features  Architecture  Delivery methods 3 Customer stories  Pick’n’Play  Apollo  Coop  PCMS  Sherwin-Williams 4
  • 4. About SUSE 4 An always open enterprise that empowers your possibilities. To provide and support enterprise-grade Linux and open source solutions with exceptional service, value and flexibility. With partners and communities, we innovate, adapt and deliver secure open source technologies to create solutions for mixed enterprise IT environments. Our Mission Our Strategy Our Vision for You
  • 5. SUSE Software-defined Infrastructure solutions An open, flexible infrastructure approach 28 Application Delivery Custom Micro Service Applications Kubernetes / Magnum Physical Infrastructure: Server, Switches, Storage Public Cloud SUSE Cloud Service Provider Program Containers SUSE CaaS Platform Software Defined Everything Storage SUSE Enterprise Storage Networking SDN and NFV Virtualization KVM, Xen, VMware, and z/VM Operating System SUSE Linux Enterprise Server Platform as a Service Cloud Foundry Private Cloud / IaaS SUSE OpenStack Cloud Operations, Monitor and Patch • SUSE Manager • SUSE OpenStack Cloud Monitoring • openATTIC Cluster Deployment • Crowbar • Salt Orchestration • Heat • Kubernetes Management
  • 6. Product Portfolio 6 Server and Desktop • SUSE Linux Enterprise Server • SUSE Linux Enterprise Server for System z and LinuxONE • SUSE Linux Enterprise Server for POWER • SUSE Linux Enterprise Server for ARM • SUSE Linux Enterprise Server for SAP Applications • SUSE Linux Enterprise Server for High Performance Computing • SUSE Linux Enterprise Real Time • SUSE Linux Enterprise Server with with Expanded Support • SUSE Linux Enterprise Point of Service • SUSE Linux Enterprise Desktop Server Extensions • SUSE Linux Enterprise High Availability Extension • GEO Clustering for SUSE Linux Enterprise High Availability Extension • SUSE Linux Enterprise Workstation Extension • SUSE Linux Enterprise Virtual Machine Driver Pack • Long Term Service Pack Support • SUSE Linux Enterprise Live Patching Cloud, Storage and Management • SUSE OpenStack Cloud • SUSE Enterprise Storage • SUSE CaaS Platform • SUSE Manager • SUSE Manager for Retail • SUSE Manager Management Pack for Microsoft System Center • SUSE Studio
  • 7. Leading Technology Innovation SUSE has been the first to: • Develop enterprise Linux on SAP HANA, AWS and Azure public cloud • Lead development of the commercial Linux market by delivering the first commercially supported Linux distribution • Allow instant rollback of operating system changes • Pioneer continuous availability through live patching for mission-critical systems, including SAP HANA environments • Deliver a Linux high availability solution that supports geographic mirroring with a broad set of redundancy configurations • Champion for simplified single system Linux configuration and management • Deliver the first commercially supported OpenStack distribution • Bring an innovative approach to simplify the deployment of configurable infrastructure (OBS) • Give consistent support on multiple system architectures by using a common code base • Provide efficient multiple systems software and asset management built on leading open source technology such as Salt • Facilitate DevOps adoption through inclusion of Docker technology in SUSE Linux Enterprise Server • Create the Portus project to simplify and secure management of Docker registries
  • 8. 150+ Support Engineers SUSE at a Glance 25+Years of Linux Engineering Experience 1stEnterprise Open Stack Distribution 7000+ Certified Applications 5000+ Global Partners 2/3+of the Fortune Global 100 use SUSE Linux Enterprise 20000+ Certified Systems 18% Revenue Growth 29
  • 9. Where SUSE Leads Linux in Automotive 10 of the largest global automobile mfgs. are active SUSE customers x10 Linux in Retail 7 out of 10 of the largest retailers in the U.S. are active SUSE customers 7/10 Linux in Telecom 10 of the largest telecommunications carriers rely on SUSE x10 Linux in Pharma 7 out of 10 of the largest pharmaceutical companies use SUSE Linux Enterprise 7/10 Linux in Aerospace 9 out of 10 of the largest aerospace companies rely on SUSE 9/10 SAP on Linux 70% of all SAP applications running on Linux run on SUSE 95% HANA systems based on SUSE 70% Linux in HPC Half of the world’s 20 largest super computers run on SUSE 50% Linux in Large Enterprise Over 80% of the Fortune Global 50 are active SUSE Customers 80% Mainframe Linux Over 15 years of mainframe Linux market share leadership 15+ Linux in Manufacturing 7 out of 10 world’s largest manufacturers use SUSE Linux Enterprise 7/10 Linux in Finance 4 out of 5 of the world’s largest banks use SUSE Linux Enterprise 4/5 30
  • 11. Why SUSE for Retail?
  • 12. 150+ Support Engineers SUSE Retail at a Glance 15+Years of innovation 1stEnterprise Supported Retail Linux Distribution 0+ Certified Applications +250kTerminals deployed 500+ Certified Systems 18% Revenue Growth 29
  • 13. SUSE Retail Solutions Timeline 2003 First commercially supported Enterprise Linux distribution for retail customers: SUSE Linux Retail Solution based on SUSE Linux Enterprise 8. 2006 SUSE Linux Retail Solution becomes SUSE Linux Enterprise Point of Service based on SLES 9. Achieved 50.000 POS deployments worldwide. 2007 Reached 25 ISV certified product and +500 IHV supported devices 15 years of evolution Retail Open Source Pioneers 2009 SUSE Linux Point of Service 11 released. Longest support lifespan in the industry: 14 years 2011 SUSE Linux Point of Service 11 breaks the 250k terminals barrier. Expanded leadership in America and Europe. 23 2017 SUSE Linux Point of Service becomes SUSE Manager for Retail SUSE celebrates it’s 25th anniversary.
  • 14. Why a SUSE based Point of Service Solution?  A credible, stable, secure OS and management platform supported by leading IHVs and ISVs  The leading enterprise grade Linux distribution adapted to retail business very own use cases  Covers the full ecosystems: central servers, in-store servers, touch points, totems, information terminals, peripherals, …  Open source platform with the widest ecosystem  Unbreakable TCO  Enterprise grade security and reliability 14
  • 15. SUSE’s strengths on the POS market 15
  • 19. SUSE Manager for Retail 3.1
  • 20. SUSE Manager for Retail 21
  • 21. Overview SUSE Manager for Retail is built on top of: 22 SUSE Manager SUSE Manager is an automated, enterprise-grade Linux systems- management infrastructure that makes managing a diverse Linux estate easier, safer and more cost effective. A single, centralized management console automates IT tasks for multiple Linux distros—including SUSE, Red Hat and CentOS—to reduce complexity, lower operating costs (OpEx), and give IT over Linux assets, compliance and security policies. SUSE Manager helps you: • Deploy and manage physical, virtual and cloud workloads from a single console • Automate audit and reporting capabilities for server-patch status as well as HW/SW Inventories • Automatically maintain standard configurations that conform to security specifications • Optimize usage across your organization SUSE Linux Enterprise Point of Service SUSE Linux Enterprise Point of Service – A credible, stable, secure OS supported by leading IHVs and ISVs for a reasonable value The leading enterprise-class Linux solution for point of service environments, and specifically tailored to the unique needs of the retail sector Includes Linux for user touch points and in-store servers Delivers the capabilities of a Linux Point of Service solution based on the SUSE Linux Enterprise platform, combining market-leading client and server technology to support multi-tier POS deployments. Provides a secure, reliable platform that gives you a competitive advantage by improving quality of service while reducing total cost of ownership . 22
  • 22. Key functional features • Ensures compliance with internal security policies and external regulations • Reduces complexity in configuration, patching and provisioning of store devices • Monitors system health to minimize unplanned downtime • Securely integrates new POS devices – mobile and tablet • Seamless omni-channel experience for customers • Centralized POS image management and administration • Deployment of software updates/patches • Configuration management • Deploys store applications on a secure platform • … 23
  • 23. Key technical features • Terminal deployment: - Multicast PXE Support - Disk management: raid, encryption, … - Deploy full, compressed or delta images - Deploy software packages incrementally • Integrated image designer • Support for disconnected branches • Multiple roles per terminal • Rollback support • Wifi boot support • Security: CVE audit, openSCAP, … • Configuration enforcing with Salt • Terminal profiles stored on local or remote LDAP server • …. 24
  • 24. Solution components 25 Admin server SUSE Manager Server LDAP POS IMAGES Branch Server SUSE Manager Proxy LDAP Branch Server SUSE Manager Proxy LDAP Branch Server SUSE Manager Proxy LDAP Branch Server SUSE Manager Proxy LDAP… BRANCH LEVEL CENTRAL LEVEL
  • 25. Solution components detailed On a central localtion - SUSE Manager Server: software channels, patches and updates management. Security audit. Remote command execution. Advanced hardware inventory. - Admin Server: manages central images repository and deals with all central side support services for branches. Provides centrilized logging services. - Master LDAP: central repo to store definition of terminal and their mapping to roles and images On each branch - Branch Server: provides branch level services such as terminal booting and image delivery - SUSE Manager Proxy: branch level cache of packages and command executor proxy for SUSE Manager - Local LDAP (optional): replicated local info about terminal profiles and policies. Tools - Image Designer / SUSE Studio / Kiwi: wide range of tools designed to make imagen creation an easy process. Image designer is included as part of SUSE Manager for Retail. SUSE Studio is a free online service and Kiwi is SUSE’s underlying techology for all image creation and management tasks.
  • 26. Multiple Software Delivery methods available Full image Delta image TRANSACTIONAL Image based Autoyast profile rpms TRANSACTIONAL Config file based NON TRANSACTION Package based
  • 27. Software Delivery methods Full transactional models: - POS software is delivered alongside the OS with a system image created with the Image Designer, SUSE Studio or KIWI. Delta images supported to deliver minor increments (fixes, updates, …). - Minimal boot system with Autoyast profile. Slower but usefull if image structure changes often (testing, QA, …). Autoyast profile is an XML file easy to update. Traditional model: - Traditional not POS-specific: OS minimal image is deployed and software packages and configurations are delivered by SUSE Manager via Salt
  • 29. Proactive Management and Control of POS Environment South Africa’s second largest retailer of food, general merchandise, and clothing • Provided centralized, automated management of an extensive POS estate, reducing time spent on maintenance and support and improved control of business systems • Enabled an enhanced lifecycle management of entire infrastructure, with improved overview of configuration, software versions and status of POS devices at all retail locations • Improved system resilience – in the event of network problems, stores can operate business-critical systems independently of branch or administrative servers 30SUSE Internal Use Only
  • 30. Faster Time To Market and Improved Customer Experience Apollo-Optik is a leading optical retailer with 800 branches and franchise stores in Germany • Automated server deployment • Simplified and centralized systems, configuration and software management • Accelerated software development and testing • Enables seamless multi-channel sales processes 31SUSE Internal Use Only
  • 31. Faster, More Reliable Linux Platform Coop has 1,900 stores across Switzerland, with “Supercard” services provided via 1,200 “Superbox” kiosks and 8,000 POS systems in the stores • Enabled migration from Windows to SUSE of 1,200 info terminals within 14 weeks • Provided a faster, more stable and standardized platform for Java and web applications • Massively reduced maintenance costs, patching workload has been reduced by 30 percent 32SUSE Internal Use Only
  • 32. Constant Availability of Point Of Sale Systems PCMS in the UK specializes in retail services, and is a pioneer in developing mobile retail solutions, including customer shopping applications and mobile POS • Drives cost efficiency with automated management of the POS landscape • Provides for better performance with reduced capital investment in hardware resources • Reduces manual effort with preconfigured, prepackaged software libraries 33SUSE Internal Use Only
  • 33. Reduced TCO and Centralized Administration Sherwin-Williams is a leading supplier of paints with 3,000 retail stores in North America • Needed to replace old POS operating system with Linux-based platform • Wanted code compatibility across applications, desktops and servers • Standardized platform solution that works across the entire infrastructure – from POS terminals to mainframe servers 34SUSE Internal Use Only
  • 35.
  • 36. 37 Unpublished Work of SUSE LLC. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary and trade secret information of SUSE LLC. Access to this work is restricted to SUSE employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of SUSE. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. SUSE makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for SUSE products remains at the sole discretion of SUSE. Further, SUSE reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All SUSE marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third- party trademarks are the property of their respective owners.

Editor's Notes

  1. Scott Corfield
  2. Slide Content Owner: Corporate Communications / Scott Corfield VISION Key phrases and concepts: Open Enterprise – frames this in terms of a) enterprise focus and b) open source technology/model (including our “open open” concept) but also ties into to other meanings of open from the customers point of view. Empowers – positions us as part of an enabling/empowering platform or infrastructure rather than the end application layer Possibilities – this is about the customer's/partners possibilities to operate more effectively, create new products/services faster, compete better, differentiate themselves etc. – and this leads either directly or indirectly to the concept of their “success” Possible spoken words: “At SUSE have a Vision for our customers and partners. We want them to have the benefits and power of an open enterprise that can expand their possibilities.” Follow through if/when needed: “By harnessing the power and flexibility of open source platforms in their enterprise, our customers and partners will be able to operate more efficiently, create new products and services faster and ultimately to compete better and win.” MISSION Key phrases and concepts: Enterprise grade – a short hand way to capture numerous attributes including: Quality, reliability, performance, scalability, security etc. Linux and open source – to highlight Linux but clearly expand beyond into additional open source solution areas – such as IaaS, SDS, NFV/SDN, PaaS etc. Service – addresses the core of what we’re really selling (we’re not selling licenses) and also expands to include various elements of service - consulting, training, support, patches etc. Value - the combination of solution capabilities + economical scalability equals value -which is very different than simply being cheap(er) in terms of price.   Flexibility – to capture in a single word the anti lock-in/choice concepts – both in terms of technology and business model – both what we do and how we do it – both are flexible – the open open concept ties in here. Possible spoken words: “At SUSE our mission is simple. We provide the best enterprise-grade open source solutions (from Linux to OpenStack cloud to Ceph Storage etc.) and we deliver exceptional service, value and flexibility in both the technology we deliver and how we do business.” STRATEGY Key phrases and concepts: Partners – we work with partners to increase the customer value and choice – we don’t try to build an isolated stack Communities – we don’t just take – we actively engage upstream as part of the community to develop and add enterprise value to the technologies Adapt, secure and harden – literally what do to transform upstream innovation into enterprise ready solutions Open source – setting the focus on open source but not explicitly calling out Linux as it is already in Mission – this can expand to include technologies such as Enterprise Linux, IaaS, SDS, NFV/SDN, PaaS etc. Solutions – not just products! This is a combination of products/technologies and services – follows logically from what we sell and also inclusive of what we do with partners Enterprise IT – setting the scope and focus to enterprise infrastructure (not really necessary to spell out infrastructure here) Possible spoken words: “Our SUSE strategy is about collaboration and choice. We innovate, adapt and harden open source technologies (from Linux, OpenStack cloud, Ceph distributed storage etc.) – with our partners and communities - and create enterprise solutions for today’s complex and mixed IT environments.”
  3. Slide Owners – Terri Schlosser & Pete Chadwick SUSE has been successful in delivering an enterprise grade Linux operating system for nearly 25 years. If we step back and look at what SUSE Linux Enterprise Server provides – it is a set of APIs and services that abstract away the details of the underlying hardware infrastructure to make it possible to write applications that can work with the widest range of architectures, servers, storage and network options available. Along with that we have provided tools such as SUSE Manager to simplify installation, operation and maintenance of the environment. We back all that up with a support lifecycle for stability. We are beginning to see the emergence of 2 new paradigms – the software defined infrastructure and the emergence of cloud-native applications. These new approaches require new tools at the operating system and application delivery layers. The traditional role of the OS – APIs and services to control the infrastructure – are addressed by tools such as OpenStack and containerization engines. SUSE OpenStack Cloud addresses this need today by making it easy to deploy across a wide range of software defined solutions such as hypervisors, software defined storage such as SUSE Enterprise Storage and open source and proprietary networking solutions. As we move toward containerized application development, we see two closely related solutions – SUSE Container as a Service Platform will combine a container optimized version of SUSE Linux with Kubernetes and an industry standard container engine to enable the creation and deployment of cloud native applications that can run across private data centers and public clouds. As a result of our recent acquisition of skills and technology from HPE in the area of Platform as a Service, we will add a Cloud Foundry certified PaaS that combines a variety of runtimes, pre-defined services and an automated CI/CD workflow to enable developers to quickly create and deploy new business services - initially in customer operated environments, but ultimately across both public and private infrastructure. SUSE will continue to offer a wide range of management tools to improve the ability of customers to deploy and operate complex infrastructures without the need for costly increases in staff. But we do not intend this to be a monolithic, all or nothing approach. The SUSE commitment to openness means that we will continue to work with partners to provide customers with options at multiple layers in the stack – physical infrastructure as well as development and deployment tools. In the remainder of this presentation and other sessions, we will provide you with more details on our overall approach to the changing IT landscape, and I encourage you to ask questions and provide your feedback on our direction. SUSE has been successful in delivering an enterprise grade Linux operating system for nearly 25 years. If we step back and look at what SUSE Linux Enterprise Server provides – it is a set of APIs and services that abstract away the details of the underlying hardware infrastructure to make it possible to write applications that can work with the widest range of architectures, servers, storage and network options available. Along with that we have provided tools such as SUSE Manager to simplify installation, operation and maintenance of the environment. We back all that up with a support lifecycle for stability. We are beginning to see the emergence of 2 new paradigms – the software defined infrastructure and the emergence of cloud-native applications. These new approaches require new tools at the operating system and application delivery layers. The traditional role of the OS – APIs and services to control the infrastructure – are addressed by tools such as OpenStack and containerization engines. SUSE OpenStack Cloud addresses this need today by making it easy to deploy across a wide range of software defined solutions such as hypervisors, software defined storage such as SUSE Enterprise Storage and open source and proprietary networking solutions. As we move toward containerized application development, we see two closely related solutions – SUSE Container as a Service Platform will combine a container optimized version of SUSE Linux with Kubernetes and an industry standard container engine to enable the creation and deployment of cloud native applications that can run across private data centers and public clouds. As a result of our recent acquisition of skills and technology from HPE in the area of Platform as a Service, we will add a Cloud Foundry certified PaaS that combines a variety of runtimes, pre-defined services and an automated CI/CD workflow to enable developers to quickly create and deploy new business services - initially in customer operated environments, but ultimately across both public and private infrastructure. SUSE will continue to offer a wide range of management tools to improve the ability of customers to deploy and operate complex infrastructures without the need for costly increases in staff. But we do not intend this to be a monolithic, all or nothing approach. The SUSE commitment to openness means that we will continue to work with partners to provide customers with options at multiple layers in the stack – physical infrastructure as well as development and deployment tools. In the remainder of this presentation and other sessions, we will provide you with more details on our overall approach to the changing IT landscape, and I encourage you to ask questions and provide your feedback on our direction.
  4. Slide Content Owner: Product Marketing / Terri Schlosser
  5. Slide Content Owner: Gerald Pfeifer “SUSE has been first to market with a number of open source innovations. For SUSE customers, this means they can deploy the latest enterprise-ready advancements faster than competitors who are using DIY or alternative open source distributions. By utilizing these new technologies to reduce costs, increase business agility or deploy innovative new solutions their customers are demanding, our customers create competitive advantages for their business.”
  6. Slide Content Owner: Corporate Communications / Scott Corfield
  7. Slide Content Owner: Corporate Communications / Scott Corfield
  8. Slide Content Owner: Alan Clarke
  9. Slide Content Owner: Corporate Communications / Scott Corfield
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  11. Slide Content Owner: Corporate Communications / Scott Corfield 1992—Roland Dyroff, Thomas Fehr, Burchard Steinbild and Hubert Mantel get together to develop software and function as an advisory group for UNIX and decide instead to distribute Linux, offering support. They name the company “S.u.S.E.” a German acronym for “Software und System-Entwicklung” (software and systems development).  Mid-1992—Distributes SLS, the first comprehensive Linux distribution (created by Peter MacDonald), on floppies to people who want Linux. 1993—Patrick Volkerding cleans up SLS, creating Slackware  1994—Releases S.u.S.E. Linux 1.0 distribution, a German translation of Slackware developed with Volkerding; ships first on floppies, then on CDs  1996—First true distribution developed by SUSE engineers released, named “SUSE Linux 4.2” (after Douglas Adam’s Hitchhiker’s Guide to the Galaxy) 1997—Enters the U.S. market, establishing itself as SUSE LLC 1997-1998—Grows in Europe, becoming the region's market-leading Linux distribution 1999—Kicks off key partnerships: IBM (first Linux for the mainframe), SAP (SUSE on-site at SAP LinuxLab), Oracle (certified to run on SUSE)  1999-2000—Develops YaST, a unique, popular graphical installation and configuration framework 1999-2000—Invests in engineering, opening Prague engineering office and SUSE Labs (for innovation and open source project support) 1999-2000—Expands worldwide, including first subsidiary in Asia-Pacific (in South Korea) 1999-2000—Develops and releases the very first Enterprise Linux Server Edition worldwide 1999-2000—Becomes SUSE Linux AG 2000- Releases SUSE Enterprise Linux Server for IBM s/390 in 2000 2000- SUSE starts helping AMD port Linux to x86-64 architecture (starting in 2000, first products in 2003), today's most widely used CPU architecture.
  12. Analyze your current point of service environment Is it supported and secure? Does it allow for new and modern customer services? Is it still economic? SUSE Linux Enterprise Point of Service Benefits SUSE Linux Enterprise POS scales from old Hardware to the latest systems, means you can re-purpose old machines for your POS servers. You can lengthen the lifecycles of your hardware because SUSE Linux Enterprise easily runs on older machines and is backed by seven years of support. This is even more true for SLEPOS because the POS images normally are small and don´t need huge capacities. Flexibility: With SLEPOS, you can easily create and deploy tailored images, which is not possible that way e.g. with WEPOS or POSReady 2009. SLEPOS uses the image builder KIWI which lets you automatically generate your image templates, while with WEPOS you have to manually redo and adapt your images. And, with SLEPOS you can flexibly customize and tailor your images as you need them and as they fit for your HW, from very small footprints to even large images. Also the deployment of new/patched images works automatically and makes administration and maintenance really easy. Finally you have different deployment options – as said more or less automatically via Admin Server, but also offline via Media or even USB. Security/reliability: As you can build very small images, the danger of malicious attacks is much smaller. SLEPOS 11 comes with encrypted LDAP directory, and the systems do exchange security certificates. SLEPOS enables for Payment Card Industry (PCI) Data Security Standard support. It surely also ships all security tools delivered with SUSE Linux Enterprise Server, like VPN, Secure Shell, integrated firewall, etc ... Last, not least, SLEPOS is based on a proven and new “real” server operating system. (while e.g. WEPOS and POSReady 2009 are based on the old XP operating system). Customize: Thanks to KIWI, you can easily build your own packages, adapt the images sizes, and tailor all packages contained in SUSE Linux Enterprise Server or Desktop if needed. Reduced TCO: You can eliminate operating system licensing fees and pay only for the maintenance subscriptions and services that add value to your business. Moreover, you can use your SLEPOS operating system during your subscription period for whatever HW system you want – means it is not tied to a specific “machine” like WEPOS (OEM preload), and you can buy new HW or re-purpose old HW as often as you want. You need only as much subscriptions as machines deployed – means during the times you don´t use a certain POS system, you don´t even pay for it (while with WEPOS you already have paid in advance, even if you don´t use the system anymore). During the period of subscription you benefit also from our upgrade protection, means you can upgrade from an older version of SLEPOS to the newest one without any additional costs. And with SLEPOS, you don´t have to think about Client-Access licenses – they are simply not existent, as your subscription is based on the server deployment and support. Finally, SLEPOS is based on the SLE platform and shares a common code base with all other SUSE Linux Enterprise based products. You literally have a solution that can work across your entire infrastructure from point of sale terminals to the mainframe servers. This helps you reduce the complexity of your environment and leverages existing skills of your staff These are only some of the most important benefits of SUSE Linux Enterprise Point of Service, additionally to the proven reliability, security and performance of Linux itself.
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  16. Slide Content Owner: Corporate Communications / Scott Corfield
  17. SUSE Manager for Retail is an open source infrastructure management solution, optimized and tailored specifically for the retail industry, designed to help you reduce complexity and regain control of IT assets, increase efficiency while meeting security policies and optimize operations with automation to reduce costs – providing a reliable, flexible and open platform for managing point of service and point of sale terminals, kiosks, self-service systems and reverse-vending systems SUSE Manager for Retail enables you to: Optimize operations and reduce costs across your retail environment with automated provisioning, patching and configuration of your point of service devices Ensure compliance to security policies and regulations of your retail environment with improved change control, discovery and compliance tracking while preventing data loss Increase the flexibility, reliability, and uptime of your point of service devices and image building with simplified management and control Get enhanced reliability and security with a powerful POS managed solution Supported by an ecosystem of retail application and hardware partner vendors Easily create and deploy customized images
  18. ADMIN SERVER SLEPOS Admin Server es la oficina central. Crea las imágenes de los clientes de los Punto de Venta Linux los cuales están basados en SLES10 SP1 usando KIWI. Mantiene también la configuración de los clientes de Punto de Venta en un directorio OpenLDAP. Utiliza open-source rsync para replicar las imágenes de los Puntos de Venta a los servidores branch (o directamente a los TPV si no existen servidores branch). Soporte de sincronización de NTPpara los servidors Branch Consolida las salidas de los syslog de los Branch Servers (opcional) BRANCH SERVER SLEPOS Branch Server es el nexo de conexión entre los TPV y la oficina central. Tiene las siguientes características Distribuir las imágenes SLEPOS a los clientes. Branch Server usa un mecanismo de distribución de software basado en RSYNC para recoger las imágenes desde el Administration Server. Después usa TFTP para enviar la imagen y ficheros de configuración al hardware de los terminales de punto de venta. Basado en SLES10 SP1. Servicios de DNS, DHCP para poder controlar el proceso de boot a través de red de los TPV y servicio de multicast para los TPV. La configuration es tomada desde el directorio LDAP del servidor de Administración para saber como bota cada TPV Puede configurarse en alta disponibilidad. Soporte de NTP para sincrionización de tiempo con el Administration Server. Soporte de SNMP Gestión de los syslog de los TPV (opcional). POS Client Images Las imágenes de SLEPOS son construidas desde el Admin Server. SLEPOS incluye por defecto 4 templates para la creación de estas imágenes. Estas Imágenes de Linux son un SLES10 SP1 con paquetes eliminados para decrementar la cantidad de memoria necesaria y el espacio en disco requerido
  19. Workloads: Operates large retail network (hypermarkets, supermarkets, pharmacies, convenience stores) Creation of central operating system image that is then deployed to POS clients in the field Centralized management Business Issues: Old POS system did not provide high levels of flexibility, scalability and manageability Linux-based operating system was not regularly maintained IT administrator manually had to manage OS rollouts and upgrades for individual branch servers. Results: Central, more accurate view of entire IT estate Improved management of POS systems Maximized operational efficiency, enhanced customer experience, while keeping total cost of ownership low
  20. Workloads: Standardized packaging, deployment and installation processes Customized application integration platform based on B1-Glue API to connect SUSE Manager to the company’s Microsoft Dynamics NAV ERP system Business Issues: IT solution unable to keep pace with business growth: Continuous expansion from 250 to 800 stores Outdated systems slowed down time-to-market for new features Complex dependency management Results: Automated server deployment Simplified and centralized systems, configuration and software management Increased operational security and improved governance
  21. Workloads: More than 1,900 stores and 53,500 employees across the country 'Supercard' services provided via 1,200 'Superbox' kiosks 8,000 POS systems in the stores Business Issues: Window systems required frequent updates, entire solution was quite instable Corporate strategy to standardize on one Linux operating system Minimize costs during migration and roll-out Results: Immense resilience and stability of the SUSE solution Significant contribution to reducing electricity consumption; advanced power management features help support Green IT strategy Massively reduced maintenance costs, patching workload has been reduced by 30 percent Migration of all 1,200 info terminals from Windows to SUSE Linux Enterprise within a 14-week period
  22. Workloads: PCMS VISION BeanStore (VBS) point-of-sale (POS) software On 4,200 POS systems worldwide Business Issues: Operating numerous brands plus hundreds of stores across UK alone Implementing aggressive strategy for international expansion Consolidating store landscape Results: Enables constant availability for point-of-sale (POS) systems Drives cost-efficiencies with automated management of the POS landscape Provides for better performance with reduced capital investment in hardware resources
  23. Workloads: More than 3,000 retail stores in 50 US states, Canada and Latin America Retail store multi-function desktop/registers and in-store servers Business Issues: Needed to replace current POS operating system Wanted a supported Linux operating system platform Looked for code compatibility across their relevant applications, desktops and servers. Results: Reduced total cost of ownership through flexible pricing model, centralized administration and deployment tools, small footprint images and support for heterogeneous IT environments A standardized platform, and a solution that works across the entire infrastructure from point of sale terminals to mainframe servers Better support