By Abby Moore and Beth Martin, Atkins Library, University of North Carolina Charlotte Presented on March 18, 2015 for the Trends in Research Assistance portion of the NCLA-RASS Conference Series--Trends in Reference 2015.

1. Maybe My Friend Can Help:
A Roaming Peer-to-Peer Service Model at
UNC Charlotte’s Atkins Library

2. Presenters:
Beth Martin
Head of Access Services
Abby Moore
Education Librarian
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3. Planning the Program
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4. Implementation
Tools
• iPads
• Barcode readers
• Survey instruments
• Chat service
• Access Services
• Printing/Scanning
• Directions
Initial training
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5. Implementation Continued
● Research Services
● Customer Service
● Chat Services
• Staffing
• Culture
Training 2 Concerns
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6. Beta Test
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7. Beta Test Continued
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8. Next Steps
• Hiring Student Associates
• Research Training
• Marketing
• Program and Training evaluations
• Soft 2015 summer rollout
• Fall 2015 official rollout 8

9. Contact Information
Abby Moore
amoor164@uncc.edu
Beth Martin
sarmarti@uncc.edu
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