1. Business Management 331
Which of the following is least likely to improve employee engagement? (Points : 1)
Identifying workers for job enlargement
Assigning workers to jobs that utilize their skills
Treating workers with trust and respect
Encouraging workers to be innovative
2. What type of ethics is involved when a HR manager knows that it is wrong to discriminate but does so
anyway? (Points : 1)
Type I
Type II
Type III
Type IV
3. The implied, enforced, or felt obligation of managers, acting in their official capacities, to serve or
protect the interests of groups other than themselves is known as __________. (Points : 1)
business centered morality
human resource ethics
corporate social responsibility
environmental morality
4. What recruitment method was Google using when it sponsored its Code Jam? (Points : 1)
Open house
Competitive games
Event recruiting
Internet recruiting
5. Dan works for a U. S. accounting firm in its Singapore office. Over the weekend, Dan plans to complete
one of the firm's training courses using his home computer. Which of the following most likely describes the
type of training in which Dan is participating? (Points : 1)
Just-in-time training
Dynamic training
Reinforcement training
Static training
6. Corporate downsizing in the 1980s and 1990s cast aside millions of __________. (Points : 1)
technology experts
Generation Xers

2. Baby Boomers
Generation Zers
7. The Supreme Court ruling in Bechtel v Competitive Technologies Inc. upheld which federal law? (Points :
1)
Sarbanes-Oxley Act
Taft-Hartley Act
McCarran-Ferguson Act
Davis-Bacon Act
8. As an HR manager at a global electronics firm, you have employees who practice many different
religions. As a result, you have a number of employees who are prohibited from working on certain days of
the week. Which of the following would be the LEAST appropriate method for accommodating an
employee's religious practices? (Points : 1)
Changes in job assignments
Voluntary substitutes
Flexible scheduling
Vertical movements
9. With the case study method of training and development, students would most likely be expected to
__________. (Points : 1)
tweet about hiring decisions
research the finances of firms
interview organizational leaders
provide computer assisted instruction
10. What performance appraisal system has been described as fostering cutthroat competition, paranoia,
and general ill will among employees? (Points : 1)
BARS
Rating scales
Forced distribution
360-feedback
11. The Rehabilitation Act is administered by the __________. (Points : 1)
Equal Employment Opportunity Commission
Office of Federal Contract Compliance Programs
Department of Justice
Department of Labor

3. 12. Which Executive Order amended EO 11246 and changed the word creed to religion and added sex
discrimination to the other prohibited items? (Points : 1)
EO 11838
EO 11102
EO 10988
EO 11375
13. Which term refers to specific means through which potential employees are attracted to the
firm? (Points : 1)
Employment descriptions
Recruitment sources
Job postings
Recruitment methods
14. Firms are most likely using promotion from within more frequently because the policy
__________. (Points : 1)
meets EEOC requirements
lessens the need for employee development
improves employee motivation
eases the repatriation process
15. What is a goal-oriented conversation in which the interviewer and applicant exchange information
called? (Points : 1)
Development interview
Training interview
Recruitment interview
Employment interview
16. What is essential when subordinates are given the opportunity to evaluate their supervisor? (Points :
1)
Training subordinates how to evaluate performance
Benchmarking all evaluations
Guaranteeing anonymity of the evaluators
Teaching evaluators how to measure performance
17. According to research, what characteristic is most frequently shared by firms that receive high rankings
for corporate social responsibility? (Points : 1)
Encouraging employees to participate in civic activities
Linking compensation to ethical behaviors

4. Promoting integrity through ethics training
Requiring managers to understand ethics laws
18. Which term refers to the owners of a corporation? (Points : 1)
Executives
Presidents
Shareholders
Managers
19. How does job analysis primarily benefit an HR manager? (Points : 1)
Adheres to federal standards
Improves public relations
Outlines labor negotiation requirements
Provides guidelines for staffing
20. Historically, what type of security depended upon an employee doing a good job and keeping out of
trouble? (Points : 1)
Job counseling
Job development
Job screening
Job security
21. Several applicants interacting in the presence of one or more interviewers is typical of what type of
interview? (Points : 1)
Role-play
Board
Stress
Group
22. Withholding appraisal data from employees hinders their __________. (Points : 1)
profit sharing
long-term strategic planning
evaluator training
developmental efforts
23. The owners of a start-up company are in the process of developing a corporate mission statement.
Which of the following questions is LEAST likely to help them create an effective mission statement? (Points
: 1)

5. Should we emphasize financial stability to employees?
What are the greatest threats to the success of the firm?
What is upper management attempting to accomplish?
Should we maximize profit and shareholders' dividends?
24. Which of the following is not a major provision in the SHRM code of ethics? (Points : 1)
Fairness and justice
Cultural understanding
Professional development
Professional responsibility
25. What law prohibits the release of source selection and proposal information? (Points : 1)
Federal Sentencing Guidelines for Organizations
Federal Contract Protection Act
Sarbanes-Oxley Act
Procurement Integrity Act
26. You are a human resource manager with a large manufacturing firm. Yesterday you heard one of your
recruiters ask an applicant the following question: "How old are you?" Would this be an employment
standard to avoid? If this is an employment standard to avoid, what law or court, decision is it based
on? (Points : 1)
Yes; Civil Rights Act of 1991
Yes; American with Disabilities Act
No; it is an acceptable question
Yes; Age Discrimination in Employment Act
27. All of the following are most likely HRIS tools except __________. (Points : 1)
applicant tracking system
online assessment
network career path
automated reference checking
28. In a workgroup consisting of a supervisor, two analysts, and four clerks, how many jobs and positions
are involved? (Points : 1)
6 jobs; 1 position
1 job; 6 positions
3 jobs; 7 positions

6. 7 jobs; 3 positions
29. What implies security in one job, often with one company? (Points : 1)
Job development
Job counseling
Job security
Job screening
30. What does recruitment involve? (Points : 1)
Attracting and selecting employees for the firm
Selecting qualified people for employment at a firm
Determining sources of employees
Encouraging qualified people to apply for employment with a firm
31. What human resource management task involves protecting employees from injuries caused by work-
related accidents? (Points : 1)
Accident prevention
Safety
Injury analysis
Job analysis
32. All of the following were changes that resulted from the ADAAA being enacted in 2008 except
__________. (Points : 1)
eliminating the "substantially limited" requirement
defining and expanding the term "major life activities"
minimizing protections for current illegal drug users
expanding the definition of "disability"
33. Steve works as an HR generalist at FedEx, but he would like to become a benefits specialist. Which
organization would enable Steve to earn the designation of Certified Benefits Professional? (Points : 1)
WorldatWork
HRCI
ASTD
SHRM
34. Which of the following is not required by the Sarbanes-Oxley Act? (Points : 1)
Publicly traded firms must not discharge employees who report ethical abuses.
Publicly traded firms must disclose whether they have a code of ethics for top executives.

7. Bank-holding companies and SEC reporting banks must have codes of ethics.
Corporations must not provide financial loans to executives or directors.
35. Which term refers to the use of software to automate paper-based HR processes that require a
manager's approval and support the manager's job? (Points : 1)
Corporate support systems
Manager support service
HR information systems
Manager self-service
36. LinkedIn, Facebook, and Twitter are examples of __________. (Points : 1)
search engines
computer platforms
e-mail accounts
social networking sites
37. Learning that looks beyond today's job and has a more long-term focus is referred to as
__________. (Points : 1)
orientation
development
training
instruction
38. For most firms, what is the primary reason for establishing corporate universities? (Points : 1)
Aligning with educational institutions
Offering degrees to employees
Providing e-learning for expatriates
Creating organizational change
39. Which of the following occurs if women and minorities are not hired at the rate of at least 80% of the
best achieving group of applicants? (Points : 1)
Negligent hiring
Disparate treatment
Adverse impact
Geocentric staffing
40. Which external factor would most likely be opposed to performance appraisal systems? (Points : 1)
Labor unions

8. Professional organizations
Trade associations
State and federal governments
41. Which term refers to a company that leases employees to other businesses? (Points : 1)
Professional employer organization
Shared service center
External employer organization
Human resource provider
42. Which of the following terms refers to a goal-oriented process that is directed toward ensuring that
organizational processes are in place to maximize the productivity of employees, teams, and the
organization? (Points : 1)
Team strategic management
Career development
Performance management
Organization development
43. Which of the following is least likely to be included in a job description? (Points : 1)
Specific details about benefits and compensation
Performance standards to be achieved
Major duties performed
Percentage of time devoted to each duty
44. Which term refers to a statement of the values adopted by the company, its employees, and its
directors? (Points : 1)
Code of ethics
Ethical policies
Code of conduct
Vision statement
45. What selection method continues to be the primary method companies use to evaluate
applicants? (Points : 1)
Background checks
Assessment centers
Cognitive ability tests
Employment interviews

9. 46. The utilization of individuals to achieve organizational objectives is known as __________. (Points : 1)
human resource planning
human resource management
human resource staffing
human resource leadership
47. As an HR specialist at a large auto manufacturer, you have noticed that many of the technicians
employed by your firm are bored with their jobs, not meeting performance goals, and frequently absent.
Which of the following would most likely resolve some of these problems among technicians? (Points : 1)
Downsizing the firm
Implementing a job rotation program
Initiating a hiring freeze
Conducting a new job analysis
48. What human resource task pervades all functional areas of human resource management? (Points : 1)
Health and safety
Research
Training
Development
49. Individuals are more likely to be committed to a development plan, which is __________. (Points : 1)
long range
broad
general
specific
50. Tyra, an HR manager at an automotive parts facility, received 500 online applications for 30 job
openings in the production department. To determine if an applicant is qualified, Tyra will most likely
compare the information provided in each application to a __________. (Points : 1)
job-knowledge test
gainsharing assessment
job description
merit pay program
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