I Am Athlete - Defining Culture at the Intersection of Sports and Technology
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I Am Athlete (imATHLETE.com) is a leading provider of online event registration software for the sports industry. We are driven by our culture and our goal to create a work environment that inspires, rewards and spreads happiness internally and externally. So far so good. *Special thanks to Netflix, Zappos and other great companies who helped inspire some of these ideas.
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I Am Athlete - Defining Culture at the Intersection of Sports and Technology
- 1. Our Culture Code who we are and why
- 3. Culture is not office parties, drunken twister and free pizza (though those things don’t hurt)
- 4. Culture is values shared beliefs ways of acting interpersonal communications
- 5. Why is it important to define company culture?
- 7. It gives us
- 8. It guides decision making
- 9. It influences who we hire who we promote and who we invite to leave
- 10. and each of us being the best we can be It leads to happiness, productivity
- 12. imATHLETE started with friends and family. Specifically, Jeff’s
- 13. A wiki for sports. Registration and athletic behavior A way to connect, inform and inspire.
- 16. First partner/employee was my oldest friend, Mark (who is still on the Board and is an investor) mark second oldest friend. first investor. another long-time friend. brother was first advisor
- 17. What we did Worked hard, moved fast Stayed focused on a goal Innovated and improved Celebrated every success Hired people who shared our passion
- 18. It worked.
- 19. But always room to strive, grow and improve
- 21. To inspire every athlete to live a healthier and happier life the imATHLETE vision
- 23. Our 7 Core Values 1. Create and celebrate WOW! moments 2. Leadership isn’t a title, it’s a way of acting 3. Be curious, courageous and compassionate 4. Strive for excellence 5. Problem solving, not problem admiring 6. Constructive communication 7. Trust through transparency
- 24. #1
- 25. A WOW! moment is… • seeing something that makes you - or someone else - say “WOW!” • learning something new • going above and beyond the call of duty (without even being asked to) • surprising others with a positive change
- 26. • WOW! moments make us feel good • WOW! moments make our clients feel good • We all want to be part of something that makes people say “WOW!” Celebrate the WOW! “Sometimes the best things in life are unexpected surprises”
- 27. leadership isn’t a title it’s a way of acting #2
- 28. A leader is… • Humble • Encouraging • Empathetic • Honest and ethical with high integrity • Approachable • Willing to make tough decisions • Self-motivated and proactive • Able to hold themselves accountable • Optimistic, able to turn a negative situation into a positive experience
- 30. Be Curious • Proactively find answers and share what you find • Ask questions of each other • Ask questions of our clients • Embrace your inner 5 year old. “Why?” “Why?” “Why?” • Curiosity leads to ideas • Curiosity breeds innovation
- 31. Be Courageous • Failure is rewarded. Take a chance. • Stand for what you believe in • Ask any questions • Sometimes the scariest thing is just making a decision. Assess the options, than do the best you can. “Great things never came from comfort zones”
- 32. Be Compassionate • Find commonalities not differences • Give back - internally and externally • Seek to understand other’s motivations (especially when you don’t understand why something was done the way it was) • Work to empower each other
- 34. Excellence • Nobody strives for mediocrity • Requires intention, effort and persistence • It takes a village to achieve excellence • Take ownership of what you do • Be proud of what you create
- 35. #5
- 36. Focus on the solution • Define the problem • Explore options • Never be afraid to ask for help • Evaluate and select best alternative • Implement solution • Learn from the experience and adjust accordingly • More important to have ideas for a solution than to have the right idea
- 38. Constructive Communication • Be calm • Be constructive • Be clear • Be an empathetic listener • Avoid reactivity • Show appreciation and validation • Let go of your ego • No personal attacks. Ever.
- 39. #7
- 40. Transparency • Open sharing of information • Honesty • Regular (constructive) feedback • It’s ok to ask “why?” • Don’t avoid the negative • Admit when you’re wrong
Notas del editor
- Create and celebrate wow! moments (inspiration + innovation) Constructive communication (happy customers doesn’t come from a department, it comes from a company attitude)