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Shepherding change: leading your DevOps transformation

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So you have read the Phoenix Project, attended DevOps Days or a local meetup and you are ready to implement your own DevOps transformation. Congratulations! Now how do you get started? What do you do? Who do you pull in to help you? How is this going to work? How long will it take? Who needs to buy-in/approve? These are all the daunting questions you are left answering,...as an agent of change. As you embark on your DevOps transformation, you will come to find the toughest part is not learning Chef, but rather...the people in your organization

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Shepherding change: leading your DevOps transformation

  1. 1. Shepherding Change Leading your DevOps transformation Mike McGarr mmcgarr@netflix.com @SonOfGarr http://www.MikeMcGarr.com
  2. 2. about me • J. Michael (Mike) McGarr • Engineering Manager, Netflix Build Tools • Founder, DC Continuous Delivery Meetup • Former Director of DevOps, Blackboard • Excella Consulting • Booz Allen Hamilton 11/18/14 2
  3. 3. we want devops! https://flic.kr/p/bpQFTw 11/18/14 3
  4. 4. then learn all this… • lean • kanban • monitoring • cycle time, lead time • MTTR • the Three Ways • CALMS • The Toyota Way • virtualization • continuous integration • Deming • infrastructure as code • continuous delivery • test automation • MVP • DevOpsDays • TDD • culture/silos • deployment pipelines • acceptance testing • the cloud • The Phoenix Project 11/18/14 4
  5. 5. are you kidding me? 11/18/14 5
  6. 6. just do it 11/18/14 https://flic.kr/p/fAeVDP 6
  7. 7. organization 11/18/14 7
  8. 8. culture 11/18/14 8
  9. 9. ok, that still sounds hard… 11/18/14 9
  10. 10. organizational change management 11/18/14 10
  11. 11. change campaign 11/18/14 11
  12. 12. http://xkcd.com/927/ 11/18/14 12
  13. 13. PLAN 11/18/14 13
  14. 14. change agents 11/18/14 https://flic.kr/p/4CrgL7 14
  15. 15. scope of change Bitbucket to Github Perforce to Github use version control wanted! devs who know Git! low friction high friction 11/18/14 15
  16. 16. organizational pulse • who has the power to make change? • who influences changes? • what is the tolerance for change? 11/18/14 16
  17. 17. 11/18/14 17
  18. 18. create urgency • capitalize on crisis • allow for failure • align change with a crisis 11/18/14 18
  19. 19. elevator pitch https://flic.kr/p/3kFft 11/18/14 19
  20. 20. MARKET 11/18/14 20
  21. 21. 11/18/14 21
  22. 22. • creditable influencers • may not be leadership • choose wisely! collaborators – a poor choice here can derail the effort 11/18/14 22
  23. 23. avoid buzzwords • devops • continuous delivery • agile • test driven development • reduce time-to-market • improve quality • increase team velocity • reduce lead time • reduce delivery costs 11/18/14 23
  24. 24. intrinsic motivators • curiosity • honor • acceptance • mastery • power • freedom • relatedness • order • goal • status 11/18/14 http://bit.ly/1snPugM 24
  25. 25. EXECUTE 11/18/14 25
  26. 26. start small 11/18/14 https://flic.kr/p/95nufb 26
  27. 27. show, don’t tell • lead by example • demonstrate a change, then show it off • let the value speak for itself 11/18/14 27
  28. 28. communication • email • meetings • brown bags • posters • system messages • repeat, repeat, repeat http://bit.ly/1zEyITc 11/18/14 28
  29. 29. BUILD MOMENTUM 11/18/14 29
  30. 30. iterate http://bit.ly/1uMdH7j 11/18/14 30
  31. 31. adoption curve http://bit.ly/1AGV9bL 11/18/14 31
  32. 32. 11/18/14 32
  33. 33. remove obstacles 11/18/14 https://flic.kr/p/a6yAbC 33
  34. 34. metrics 11/18/14 34
  35. 35. knowledge 11/18/14 https://flic.kr/p/6hRRXf 35
  36. 36. INSTITUTIONALIZE 11/18/14 36
  37. 37. don’t declare victory too early 11/18/14 37
  38. 38. make it easy • build/buy tools • solid documentation • make it self service 11/18/14 38
  39. 39. information radiators 11/18/14 39
  40. 40. change the environment • update policies • update values statements • update hiring practices • culture slowly changes 11/18/14 40
  41. 41. cultural change is an outcome 11/18/14 41
  42. 42. “The most important people to the culture are those who leave” - Andy Dunn, CEO/Founder Bonobos Inc. http://buswk.co/1xjTs00 https://medium.com/@dunn/creating-culture-21a117803f80 11/18/14 42
  43. 43. change is a constant 11/18/14 43
  44. 44. We are Hiring! Senior Tooling Integration Engineer http://nflx.it/1xyhkeD Senior Cloud Tools Engineer http://nflx.it/140BnJN Mike McGarr mmcgarr@netflix.com @SonOfGarr http://www.mikemcgarr.com 11/18/14 44

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