1. Emotional Intelligence in
Leadership
The Secret Sauce for
Increased Success
Find on Slideshare.com
Pic credit

3. Research
…carried out by the Carnegie Institute of
Technology shows that 85% of your financial
success is due to skills in “human engineering,”
your personality and ability to
communicate, negotiate, and lead.
Shockingly, only 15 percent is due to technical
knowledge…
-Forbes
http://www.forbes.com/sites/keldjensen/2012/04/12/intelligence-is-overrated-what-you-really-need-to-succeed/

4. Additionally, Nobel Prize
winning Israeli-American
psychologist, Daniel Kahneman,
found that people would rather
do business with a person they
like and trust rather than
someone they don’t, even if the
likeable person is offering a
lower quality product or service
at a higher price.
-Forbes

5. EQ is all about neuro biology…
The term neurobiology is
usually used
interchangeably with the
term
neuroscience, although the
former refers specifically to
the biology of the nervous
system

6. The Early Work

7. A Business Case for E.Q.
Let’s do the numbers…
•
•
•
•
Immediate gain = $3 million annually
Delivered $1.2 million more profit
$54,000 vs. $114,000
Increased retention = 50% vs. 6%

8. 4 Areas – Capabilities of EQ
1
2
3
4

9. The Simple Definition
> Being aware of your own feelings and
those of others,
> regulating these feelings in yourself and
others,
>using emotions that are appropriate to
the situation, (e.g.) selfmotivation, building relationships,
managing anger,
expressing empathy.

10. E.Q. - Social Intelligence Summary
1. Do I notice? = social aware = empathy =
acknowledge, understanding, connection, respe
ct
2. Do I care?
3. How will I respond? = impact,
influence,
relate (relationship management)

11. Your relationship
to E.Q.
What you were taught;
The messages you
received growing up.

12. It’s All About Me - My EQ History
• shaped your emotional habits
• created an emotional circuitry
• gave you practice or not
• shaped your frame of reference
of what was acceptable or not

13. Me EQ History
• Family (culture, gender)
• Natural Wiring: personality, left/right
• Social Development
– Hobbies
– Neighborhood
– Spiritual
– Schools
– Regional
– Country of origin
– Generation

14. Me EQ History
Continue to influence
All these have shaped
how and why you
relate and
communicate the way
you do.
•Work Life
Jobs
Industry
Bosses
Company

15. 3 E.Q. SUCCESS ELEMENTS
• RAPPORT
• CONNECTION
• INFLUENCE => Results

16. Practicing EQ
Empathetic
Communication
Empathetic words & phrasing
Tone
Body language
SENSORY IMPACT
TOWARD OR AWAY FROM
YOUR DESIRED OUTCOME
Considerate

17. Simple EQ Practice
Acknowledge
“I can see you feel……”

18. Recommended
Action Items
•
•
•
•
•
Build self-awareness = 30 day emotion audit
Be willing to be honest with your E.Q. History
Ask for candid feedback from those you trust
Identify one new behavior you can implement
Practice long enough until someone notices the
change.

19. Consider:
Your E.Q.
is part of
Your Brand

20. Consider…Postman Mike

21. Access To Information
• www.joanncorley.com
(Link = front page - scroll down - bottom left)
• The APP – The 1% Edge Portable
Coach (your app store)
• www.Slideshare.net - search JoAnn
Corley