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12 secrets to become a super communicator

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12 secrets to become a super communicator, communication skills

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12 secrets to become a super communicator

  1. 1. LOGO 12 secrets To become a super Communicator
  2. 2. "The single biggest problem in communication is the illusion that it has taken place." George Bernard Shaw JobGuide247.info2
  3. 3. “The biggest communication problem is we do not listen to understand. We listen to reply.” Unknow author JobGuide247.info3
  4. 4. Top materials: - To improve your communication skills, to become a super communicator, you can ref materials below: to-become-super-communicator.html - Top 20 secrets will change your life - 18 secrets for success from billionaires - 16 Secrets for Career Success From the World's Top Executives JobGuide247.info4
  5. 5. 1. Listen, Really Listen Finally, going hand-in- hand with most of the points above, the best thing you can do to improve your communication skills is to learn to really listen-to pay attention and let the other person talk without interrupting. How to? It‟s hard work, we know, but “A good conversation is a bunch of words elegantly connected with listening.” Then, even if your communication styles don‟t match, at least you‟re both working off the same page. And hopefully the other person will be attentively listening to you too. 5
  6. 6. Everything people say and do expresses an underlying need, longing or value. We can learn to identify and „hear‟ these needs, even when they are not expressed explicitly. Because all human beings share these needs, they are our magic key to unlocking mutual understanding For example, if someone says, “You are so selfish, you never do anything to help at home,” they are indirectly expressing a longing for consideration and support, but it is coming out as blame and judgment. If we can empathise rather than react, we will connect and the person will feel understood. 2. Understand needs, wishes and values. 1 2 6
  7. 7. 3. Be willing to hear “No”. 1 2 3 Even with these guidelines, our carefully expressed requests might still elicit a “No” from the other person. Why would this upset us? 4 Why would this upset us? Is it that our request was actually a demand that we expect the other person to fullfil? We have a choice in how we hear that “No”. It could be that something else is important to the other person; that they had a different need or value alive in that moment. Maybe the “No” is their request for something else to happen. And then we are into the dance of giving and bending! “No” is not as threatening as we might imagine. 7
  8. 8. 4. Mind your body language Intentionally or not, how you comport your body communicates a lot. For instance, do you appear closed off with your arms folded, or actively engaged, say by talking with your hands? It‟s worth considering, lest you send the wrong message with your posture or facial expression. JobGuide247.info8 Useful post: lifetime.html
  9. 9. This is a festive titleMaybe as a colleague concludes a presentation and looks around the room, you seem to glower—not because the presentation was bad, but because you‟re lost in thought. In moments like this, it‟s sometimes worthwhile to explain yourself: “That wasn‟t bad at all, I just need a moment to process. Let‟s circle back in a moment.” 4. Mind your body language (con…) Useful post: manager.html
  10. 10. 5. Great communication comes from focusing more on the other person than on your-self. “Focusing on the other person” when you‟re speaking involves sacrificing the illusion of perfection for the reality of transparency, which means being honest about mistakes (like when you forget an idea) or mishaps (like a technology glitch). JobGuide247.info10 Useful post: skills.html
  11. 11. This shows your listeners that you‟re much more interested in them getting the information than in your “performance,” or whether you‟re presenting perfectly. So, I‟m a big advocate for transparency and I think it‟s probably one of the most underutilized tools because we get up there and we feel this pressure to be perfect. Instead I would advise aiming for flexibility, not flawlessness. 5. Great communication comes from focusing more on the other person than on your-self (con...) JobGuide247.info11 Useful post: management.html
  12. 12. 6. Patience is a must 2 3 1 Many-a-times, a great deal of patience is required just to understand the problem, let alone offer a solution. But, in the end, being patient will make you a winner. Be patient and capture the finer details; keep in mind that great service is better than fast service. A customer reaches out to you when they are unsure, confused or have a grievance. He may, sometimes, be angry because of miscommunication or because he feels that he has been treated unfairly. 12
  13. 13. 7. Wait for the other person to finish We all know someone who likes to talk without listening; who seems to think that what they have to say is as fascinating to everyone else around them; who doesn‟t seem to understand that listening is an important part of communicating and connecting with others. JobGuide247.info13 Useful post: income-off-all-time.html
  14. 14. 7. Wait for the other person to finish (con…) The best communicators know that there is a kind of give and take between talking and listening, listening is the keya sharing of who is speaker and who is listener based on mutual respect and caring about each other‟s feelings. Some people talk about themselves because they genuinely think they‟re more interesting than anyone else they know. But many people are overwhelmed by their own feelings and push them away. Either way, monologs send the wrong message to your listener, while a two-way conversation brings people closer. JobGuide247.info14
  15. 15. 8. Summarize the highlights It‟s not unheard of for people to meet for an hour, raise a series of worthwhile questions, ponder potential answers, resolve nothing, and then realize it‟s time to leave for another meeting. This is where follow-up notes can help ensure whatever headway you might‟ve been making doesn‟t just vanish out the door. JobGuide247.info15 Useful post: skills.html
  16. 16. 8. Summarize the highlights (con…) If you can avoid sending lengthy emails to long strings of recipients, it‟s probably for the better. But if you must, you might also include a tl;dr (“too long; didn‟t read”) that briefly encapsulates the highlights. Put it at the top so that guy in logistics who only seems to skim will at least lay eyes on the essentials. JobGuide247.info16 Useful post: leader.html
  17. 17. 9. Consider the situation before taking any action Our emotions tempt us to make quick decisions based upon superficial evidence which may not reflect the true nature of the problem. The manager assumed that the poor appearance of the store was due to the employees‟ lack of effort or attention. He failed to consider that several store employees had been terminated due to the financial situation, while the store‟s workload remained the same. JobGuide247.info17
  18. 18. 9. Consider the situation before taking any action Furthermore, each assistant had been required to take a pay reduction due to the loss of the large customer, and each was concerned that the customer loss would slow their own promotion to store manager. Though not intended, their effort probably suffered due to their own worries. JobGuide247.info18 Useful post: time.html
  19. 19. 10. Gather and confirm information before making a decision We have a tendency to confuse symptoms with disease, and consequently treat the symptom rather than the underlying illness. Technology enables us to capture massive amounts of data and slice and dice it to make it appear any way we want. But data is a representation of the problem, not the problem itself. Observing the work of the assistants and talking and listening to them about the aspects of their job might have led to a different conclusion than the one the manager reached. JobGuide247.info19
  20. 20. 11. Focus on problems, not personalities The manager‟s memo attacked the character of each assistant by implying they were lazy, derelict, or had betrayed him. The implications intensified the emotional context of the memo, overshadowing its factual content and purpose. JobGuide247.info20 Useful post: life.html
  21. 21. 11. Focus on problems, not personalities The assistants, in response, reacted with emotion without stopping to consider the validity of the facts or attempting to give the manager any explanations. Whenever dealing with any issue that might have emotional content, the “24-Hour Rule” should be in effect: Don‟t send any email, message, letter, memo, or report to others until you‟ve had a day to reflect upon its content and are sure it communicates the facts and the tone you wish. JobGuide247.info21
  22. 22. 12. Learn From Your Mistakes Whatever the stage of your career, you can and should continue to learn. Over your working life, you‟ll work for and with superiors of varying capabilities and talents. Some you will remember because of their great leadership, while others you‟ll remember because they were such poor managers. Even the latter can teach you something. JobGuide247.info22
  23. 23. 12. Learn From Your Mistakes In this case, my friend learned how he felt when unjustly accused of poor performance. Hopefully, he will remember his feelings before he makes the same mistakes with the people who report to him currently or in the future. Sometimes, the bad examples are more effective than the good. JobGuide247.info23
  24. 24. LOGO