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How to apply lean to it

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Today´s business world is changing, but one thing remains constant: the need to maximize value and to minimize costs. Now more than ever. IT needs change. How can the various aspects of Lean be applied to IT Strategy Deployment, Portfolio- Program, Project Management, Service Design, Service Delivery and Service Support examined through a Lean lens.

Publicado en: Empresariales, Tecnología
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How to apply lean to it

  1. 1. How to apply Lean to IT John Bun, Principal Consultant
  2. 2. Background John Bun
  3. 3. Why Lean for IT?IT ...• Leading ERP …software• ITIL, CMMi, PMI…• Competence and Data Centres Business Perspective COMPLEX UNSTABLE SLOW
  4. 4. Causes Software silo Features layers defect process silonever used layers Workaround Docu? siloData Data DataCOMPLEX UNSTABLE SLOW
  5. 5. Root CausesNatural Behaviors• Add technology or complexity• Jump to solutions (instability)• Create buffers – extra layers
  6. 6. What is Lean IT? Engage Improve slowcomplex Value Instable Align Create
  7. 7. Lean IT Behaviors Cheaper
  8. 8. Lean IT Tools Shared Values, Mission, Vision LEAN IT Strategy Deployment Voice of the customer Easier thru simplification Mapping Eye for Waste Value Stream 5 Whys Standardizing PDCABetter by right at firstBuilt in Quality time A3 Reports 5S Flow SMED Lead Time Reduction Faster by LeadVisual Management Time Reduction Teamwork
  9. 9. How to start Lean IT?Know How Know Why• Establish Lean IT Behavior • Develop shared values,• Train Small Team in Lean IT Tools principles, mission, vision• Demonstrate quick results in pilot • Define deploy and execute projects strategy
  10. 10. How to apply Lean IT to Service Strategy?Lean IT Approach Lean IT Principles> Shared Values, Mission, Vision > Sense of purpose> Goal Objective Target Aligning > Embed strategy in daily work > Empowerment Lean IT Goals > Drive Innovation > Drive Value by daily report > Drive Growth
  11. 11. How to apply Lean IT to Service Design?Lean IT Approach Lean IT Principles > Voice of the customer> (Re) Design E2E Value Stream > Optimize the whole > Build Quality within Lean IT Goals> Agile Development > Make it simple > Create value for the customer> IT infrastructure standardization
  12. 12. How to apply lean IT to Service Transition?Lean IT Approach Lean IT Principles> Change Management > Customer Pulls Sprint (1-4 weeks) > Continuous improvement > Identify wasteful activities Lean IT Goals> Release Management > Maximize customer value SMED > Align to customer needs > Decrease Lead Time
  13. 13. How to apply Lean IT to Service Operations?Lean IT Approach Lean IT Principles Workplace (5S) Service Desk > Workplace> Standardization E-learning > Team based problem solving Lean IT Goals> Incident Management> Problem Management > Continuous Learning > First time right > Remove root causes
  14. 14. How to apply Lean IT to Continual Service Improvement?Lean IT Approach Lean IT Principles > Define Value for Customer > Just in time delivery Lean IT Goals > Maximize customer Value > Seek Perfection > Deliver fast
  15. 15. Conclusions Lean IT will make ITeasy, better and faster

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