This presentation emphasizes on the factors of privacy and authenticity that come along with business inbound numbers like 13, 1300 and 1800 number. For more you can log on to https://www.vtelecom.com.au

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Authenticity
Business Inbound Numbers
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www.vtelecom.com.au

2. Nowadays, companies promote their products telephonically. In many cases, we are bluffed by being sold,
products with fake sureties. Many times we suffer with the issue, that our identity and information, has been
leaked. A solution to all these is, the inbound number or toll free number of a company.
The inbound numbers are circulated and available everywhere, on the internet, newspapers etc. Connecting to
these numbers is safe, as 1800,13,1300 numbers, are the representatives of the particular brand. They have
become an authentic tool for customers to verify or enquire. Customers trust these numbers as; these numbers
are the sole representative of the brands, in the market.
Privacy measures for customers is also one of the prime preferences of the brands and the toll free service,
completes the requirements of Privacy policies. Under privacy measures, of the phone conversations, privacy
law “Invasion of Privacy Act 1971” (as all Australians have certain legal rights to privacy). If a call centre call is
interested in recording a call for business purpose, the call can be recorded, after the approval of the customer.
The caller informs the customer, in the beginning of the call, at the end of the call, or when the call is
transferred. Even the information collected by the caller, while the conversation is going on, is kept under the
confidential measures. The information and the Number Identity is not passed to Third parties or other
marketers, it is just stored by the called party. All the above requirements, are fulfilled by the inbound
numbers as, it is the representative of company and cannot breach the rules. Otherwise, it straightly affects the
brand name.
Privacy measures for customers is also one of the prime preferences of the brands and the toll free service,
completes the requirements of Privacy policies. Under privacy measures, of the phone conversations, privacy
law “Invasion of Privacy Act 1971” (as all Australians have certain legal rights to privacy). If a call centre call is
interested in recording a call for business purpose, the call can be recorded, after the approval of the customer.
The caller informs the customer, in the beginning of the call, at the end of the call, or when the call is
transferred. Even the information collected by the caller, while the conversation is going on, is kept under the
confidential measures. The information and the Number Identity is not passed to Third parties or other
marketers, it is just stored by the called party. All the above requirements, are fulfilled by the inbound
numbers as, it is the representative of company and cannot breach the rules. Otherwise, it straightly affects the
brand name.

3. At one side Toll free number is the supporter of the privacy policy and on the other side, toll free number
represents the transparency and authenticity of any company. Some features supportive of authenticity of
inbound numbers, in communication era are:
 The toll free number is, the representative of the company. The toll free number is posted all over the
sites and ads, and is the direct contact number for enquiries and queries. Hence, when the customer
contacts, he feels he is directly contacting the company.
 The Customer service representative is, bound with the policy to render true services and he cannot
cheat or bluff the customer on the call, as, the call can be recorded or checked if complained. Hence, the
services of toll free number are taken as the best accountable, service provided by a company.
 Some smart cheaters in the society use fake numbers, identity to sell deals on the name of any company.
We can enquire and verify their identity on, inbound number as this is the direct contact number of the
company.
The phone words used in these contact numbers also signify the authenticity and representative quality of the
contact number.
The accountable attitude of such inbound numbers like 1800 numbers and 1300 numbers, is to be maintained
as, these are good promotional tools for business and its authenticity in market. They help in creating a brand
name among people.
vTelecom
24 / 4a Bachell Ave, Lidcombe NSW 2141
1800 883 532
www.vtelecom.com.au