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Ed4 P9 Project Human Resources Management

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Ed4 P9 Project Human Resources Management

  1. 1. Project Human Resource Management Presentation initially prepared by Ken Dixon, PMP Updated by Jon Ashby Chapter 9 of the PMBOK® Guide (Fourth Edition) Project Human Resource Management
  2. 2. Project Human Resource Management <ul><li>The processes that organizes, manage, and lead the project team </li></ul><ul><li>Those with assigned roles and responsibilities for completing the project </li></ul><ul><li>Members can change as the project progresses </li></ul>Project Human Resource Management Pages 215 - 242
  3. 3. Project Human Resource Management Processes Project Human Resource Management Page 217 9.1 Develop HR Plan Identify/document roles/responsibilities/skill required/ reporting Planning 9.3 Develop Project Team Improving competencies, team interaction, overall environment Executing 9.4 Develop Project Team Tracking performance, providing feedback, resolving issues, managing changes to optimise project performance Executing 9.2 Acquire Project Team Confirming availability/obtaining the people needed to complete the project Executing
  4. 4. Develop Human Resource Plan (1 of 3) <ul><li>Inputs </li></ul><ul><ul><li>Understand your organisation and environment </li></ul></ul><ul><ul><li>Availabilityof limited skills and experience </li></ul></ul><ul><ul><li>NB Plan for and develop options </li></ul></ul><ul><li>Tools and Techniques </li></ul><ul><ul><li>Organisation chart </li></ul></ul><ul><ul><li>Use RAM (eg: RACI) and organisation charts (Pages 220/1) </li></ul></ul><ul><ul><li>Networking </li></ul></ul><ul><ul><li>NB For exam, need to have a basic understanding of Organisational Theory </li></ul></ul><ul><li>Outputs </li></ul><ul><ul><li>Human Resource Plan </li></ul></ul><ul><ul><ul><li>Project roles and Responsibilities </li></ul></ul></ul><ul><ul><ul><li>Skills required </li></ul></ul></ul><ul><ul><ul><li>Reporting relationships </li></ul></ul></ul><ul><ul><ul><li>Project organisation </li></ul></ul></ul><ul><ul><ul><li>Staffing management plan </li></ul></ul></ul><ul><li>NB For exam, need to understand the American view of Recognition and Rewards </li></ul>Project Human Resource Management Pages 218 - 225 9.1 Develop Human Resources Plan <ul><li>Inputs </li></ul><ul><li>Activity resource requirements </li></ul><ul><li>Enterprise environmental factors </li></ul><ul><li>Organisational process assets </li></ul><ul><li>Tools and Techniques </li></ul><ul><li>Organisation charts and position responsibilities </li></ul><ul><li>Networking </li></ul><ul><li>Organisational theory </li></ul><ul><li>Outputs </li></ul><ul><li>Human resource plan </li></ul>
  5. 5. <ul><li>A Responsibility Assignment Matrix (RAM – RACI example) </li></ul>Develop Human Resource Plan (2 of 3) Project Human Resource Management RACI Chart Person Activity Anne Ben Carlos Dina Ed Define A R I I I Design I A R C C Develop I A R C C Test A I I R I
  6. 6. <ul><li>Organisational Theory </li></ul><ul><li>Maslow's hierarchy of human needs </li></ul><ul><li>Herzberg </li></ul><ul><ul><li>Hygiene (failure can lead to dissatisfaction) </li></ul></ul><ul><ul><li>Motivational Factors </li></ul></ul><ul><li>McGregor Theory X: (developed by McGregor to describe how managers relate to subordinates) </li></ul><ul><li>Theory Y: </li></ul><ul><li>Theory Z: (Developed by Ouchi. The source was the Japanese workplace) </li></ul>Develop Human Resource Plan (3 of 3) Project Human Resource Management
  7. 7. Acquire Project Team <ul><li>Acquire the human resources needed to complete the project </li></ul><ul><li>Inputs </li></ul><ul><ul><li>People </li></ul></ul><ul><ul><ul><li>What sort of people do you need on the team? </li></ul></ul></ul><ul><ul><ul><li>Who do you want on the team? </li></ul></ul></ul><ul><ul><ul><li>Who wants to be on the team? </li></ul></ul></ul><ul><li>Tools and Techniques </li></ul><ul><ul><li>Pre-assignment </li></ul></ul><ul><ul><li>Negotiation and influencing </li></ul></ul><ul><ul><li>Acquisition </li></ul></ul><ul><ul><li>Virtual teams </li></ul></ul><ul><li>Outputs </li></ul><ul><ul><li>Staff assignments </li></ul></ul><ul><ul><li>Resource calendars </li></ul></ul><ul><ul><li>PM Plan updates </li></ul></ul>Project Human Resource Management Pages 225 - 229 9.2 Acquire Project Team <ul><li>Inputs </li></ul><ul><li>Project management plan </li></ul><ul><li>Enterprise environmental factors </li></ul><ul><li>Organisational process assets </li></ul><ul><li>Tools and Techniques </li></ul><ul><li>Pre-assignment </li></ul><ul><li>Negotiation </li></ul><ul><li>Acquisition </li></ul><ul><li>Virtual teams </li></ul><ul><li>Outputs </li></ul><ul><li>Project staff assignments </li></ul><ul><li>Resource calendars </li></ul><ul><li>Project management plan updates </li></ul>
  8. 8. Develop Project Team (1 of 2) <ul><li>Inputs </li></ul><ul><ul><li>Staff assignments </li></ul></ul><ul><ul><li>Resource calendars </li></ul></ul><ul><ul><li>PM Plan </li></ul></ul><ul><li>Tools and Techniques </li></ul><ul><ul><li>Interpersonal skills (soft skills) </li></ul></ul><ul><ul><ul><li>Empathy </li></ul></ul></ul><ul><ul><ul><li>Influence </li></ul></ul></ul><ul><ul><ul><li>Creativity </li></ul></ul></ul><ul><ul><ul><li>Group facilitation </li></ul></ul></ul><ul><ul><li>Training – informal or formal </li></ul></ul><ul><ul><li>Team Building (Team Development Stages) </li></ul></ul><ul><ul><ul><li>Forming </li></ul></ul></ul><ul><ul><ul><li>Storming </li></ul></ul></ul><ul><ul><ul><li>Norming </li></ul></ul></ul><ul><ul><ul><li>Performing </li></ul></ul></ul><ul><ul><ul><li>Adjourning </li></ul></ul></ul>Project Human Resource Management Pages 229 - 236 9.3 Develop Project Team <ul><li>Inputs </li></ul><ul><li>Project staff assignments </li></ul><ul><li>Project management plan </li></ul><ul><li>Resource calendars </li></ul><ul><li>Tools and Techniques </li></ul><ul><li>Inter-personal skills </li></ul><ul><li>Training </li></ul><ul><li>Team-building activities </li></ul><ul><li>Ground rules </li></ul><ul><li>Co-location </li></ul><ul><li>Recognition and rewards </li></ul><ul><li>Outputs </li></ul><ul><li>Team performance assessment </li></ul><ul><li>Enterprise environmental factors updates </li></ul>
  9. 9. Develop Project Team (2 of 2) <ul><li>Tools and Techniques </li></ul><ul><ul><li>Ground rules </li></ul></ul><ul><ul><ul><li>Clear expectations </li></ul></ul></ul><ul><ul><ul><li>Should be developed and enforced by the team </li></ul></ul></ul><ul><ul><ul><li>Meeting ground rules </li></ul></ul></ul><ul><ul><li>Co-location </li></ul></ul><ul><ul><ul><li>Team members working in the same place </li></ul></ul></ul><ul><ul><li>Recognition and Rewards </li></ul></ul><ul><ul><ul><li>Recognise and reward desirable behaviour </li></ul></ul></ul><ul><ul><ul><li>Team rewards are best </li></ul></ul></ul><ul><li>Objectives </li></ul><ul><ul><li>Improve skills of team members </li></ul></ul><ul><ul><li>Improve trust and cohesiveness among team members </li></ul></ul><ul><ul><li>Create a dynamic and cohesive team culture </li></ul></ul><ul><li>Outputs </li></ul><ul><ul><li>Team performance assessment </li></ul></ul><ul><ul><li>Update personnel records of the people on the project </li></ul></ul>Project Human Resource Management Pages 229 - 236 9.3 Develop Project Team <ul><li>Inputs </li></ul><ul><li>Project staff assignments </li></ul><ul><li>Project management plan </li></ul><ul><li>Resource calendars </li></ul><ul><li>Tools and Techniques </li></ul><ul><li>Inter-personal skills </li></ul><ul><li>Training </li></ul><ul><li>Team-building activities </li></ul><ul><li>Ground rules </li></ul><ul><li>Co-location </li></ul><ul><li>Recognition and rewards </li></ul><ul><li>Outputs </li></ul><ul><li>Team performance assessment </li></ul><ul><li>Enterprise environmental factors updates </li></ul>
  10. 10. Manage Project Team (1 of 3) <ul><li>Appointed </li></ul><ul><li>Formal (Legitimate) </li></ul><ul><li>Reward </li></ul><ul><li>Penalty </li></ul><ul><li>Expert </li></ul><ul><li>Referent </li></ul><ul><li>Involves </li></ul><ul><li>Both formal and informal </li></ul><ul><li>A matrix environment </li></ul><ul><li>Tracking team performance </li></ul><ul><li>Providing feedback </li></ul><ul><li>Resolving issues </li></ul><ul><li>Coordinating changes </li></ul><ul><li>Interpersonal Skills </li></ul><ul><li>Leadership </li></ul><ul><li>Influencing skills </li></ul><ul><li>Effective decision making </li></ul>Project Human Resource Management Pages 236 - 242
  11. 11. <ul><li>Reduce conflict </li></ul><ul><li>Differences of opinion - healthy and creative </li></ul><ul><li>Practice positive criticism </li></ul><ul><li>Generally manage their own conflicts </li></ul><ul><li>If conflict escalates then Project Manager steps in </li></ul><ul><li>Conflict should be addressed early and in private </li></ul><ul><li>Five methods of managing conflict: </li></ul><ul><ul><li>Withdrawal: </li></ul></ul><ul><ul><li>Smoothing: </li></ul></ul><ul><ul><li>Compromising: </li></ul></ul><ul><ul><li>Forcing: </li></ul></ul><ul><ul><li>Problem Solving </li></ul></ul>Manage Project Team (2 of 3) Project Human Resource Management Page 239
  12. 12. Manage Project Team (3 of 3) <ul><li>Inputs </li></ul><ul><ul><li>Staff assignments </li></ul></ul><ul><ul><li>PM Plan </li></ul></ul><ul><ul><li>Team performance assessments (RM - team effectiveness) </li></ul></ul><ul><ul><li>Performance reports </li></ul></ul><ul><ul><li>Organisational process assets </li></ul></ul><ul><li>Tools and Techniques </li></ul><ul><ul><li>Observation and Conversation </li></ul></ul><ul><ul><li>Conflict Management (RM – remember top 4) </li></ul></ul><ul><ul><ul><li>Schedules </li></ul></ul></ul><ul><ul><ul><li>Priorities </li></ul></ul></ul><ul><ul><ul><li>Resources </li></ul></ul></ul><ul><ul><ul><li>Technical opinions </li></ul></ul></ul><ul><ul><ul><li>Administrative procedures </li></ul></ul></ul><ul><ul><ul><li>Cost </li></ul></ul></ul><ul><ul><ul><li>Personality </li></ul></ul></ul><ul><ul><li>Issues logs </li></ul></ul><ul><ul><li>Interpersonal skills </li></ul></ul><ul><li>Outputs </li></ul><ul><ul><li>Staffing changes – may or may not impact schedule </li></ul></ul><ul><ul><li>Inputs to performance appraisals </li></ul></ul>Project Human Resource Management Pages 236 - 242 9.4 Manage Project Team <ul><li>Inputs </li></ul><ul><li>Project staff assignments </li></ul><ul><li>Project management plan </li></ul><ul><li>Team performance assessments </li></ul><ul><li>Performance reports </li></ul><ul><li>Organisational process assets </li></ul><ul><li>Tools and Techniques </li></ul><ul><li>Observation and conversation </li></ul><ul><li>Project performance appraisals </li></ul><ul><li>Conflict management </li></ul><ul><li>Issues log </li></ul><ul><li>Interpersonal skills </li></ul><ul><li>Outputs </li></ul><ul><li>Enterprise environmental factors updates </li></ul><ul><li>Organisational process assets updates </li></ul><ul><li>Change requests </li></ul><ul><li>Project management plan updates </li></ul>

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