What we know about Social Relationships and how that means HR needs to change

2. You: Your Name
Your Role and Organisation
(HR / Learning / Talent,
Executive Education, or Other?
Introductions
Me: Jon Ingham
Previously: International HR Director at
EY (UK, CIS)
Also Executive MBA Lecturer
Co-author with Dave Ulrich of ‘Building
Better HR Departments’
Author of The Social Organization

3. Agenda
What we know (25 minutes)
• What have I missed / misunderstood?
How this changes what we do (40 minutes)
• Supporting different groups
Leading the change (25 minutes)
• Leadership / enabling roles

4. Neuroscience
• Relatedness
• Empathic resonance
• Mentalising
• Harmonising

5. Eg Social Isolation
Cacioppo
UK Minister

6. Behavioural Economics
Dan Ariely
Social Contracts

7. Company Research
Eg Reward
Reward Lynn Stout
Pay for performance promotes selfishness
and reduces prosocial behaviour

8. Changing Nature of Work
CEB

9. Impact of AI
Tamara Erickson

10. Death of Deference
Edelman

11. Teaming – and Networking
Amy Edmondson

12. Social Capital
Ghoshal

13. Connections
CCL’s Boundary Spanning Leadership Model
Manage Boundaries to build safety and
respect
Ironically, the first step to create collaboration
is to clarify boundaries

14. Connections
Computer Guy

15. Connections
Rob Cross

16. Relationships
Amy Cuddy
Warmth - Competence

17. Conversations
• Functions – co-ordination
• Project teams – collaboration
• Communities – cultivation
• Networks – co-operation

18. Horizontal
teams Networks
Functions Communities
Task focus,
Extrinsic
motivation
Human focus,
Intrinsic
motivation
Internal
orientation,
Exploitation
of existing
resources
External
orientation,
Exploration
of new
opportunities
© Jon Ingham, 2018
Organisation Design

19. Horizontal teams:
• Project rooms
• Break-out spaces and
meeting rooms
• Team tables
• Team walls
.
Networks:
• Spaces for creativity and
cooperative working
• Opportunities for informal
conversation
• Plentiful white boards
Functions:
• Team spaces (not
necessarily desks)
• Access to quiet and small
group areas
• Informal spaces
.
Communities:
• Huddle areas
• Relaxed, comfortable
meeting spaces
• Supporting personal
choice in locations
© Jon Ingham, 2018
Workplace Design

20. HR Processes
• Recruiting

21. Organisation Development
• World Cafe

22. Zone 3c
Social
learning
Zones 0 & 1
Zone 3b
Social project
management
Zone3d
Social
innovation
Zone3a
Social
intranet
Horizontal
teams
Networks
Simple
groupings Communities
© Jon Ingham, 2018
Technology

23. Analytics
• Social / Organisation Network Analysis
• Sociometers
• Neural Synchrony

24. jon@organization.social
linkedin.com/in/joningham
twitter.com/joningham
+44 7904 185134
organization.social
www.koganpage.com
/SocialOrganization