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Small project, big difference!
AILP 2015: THE LIBRARY AS EXPERIENCE
Anne Bailey
Director, Branch Libraries
Toronto Public Library
STRATEGIES AND IDEAS · CASE STUDY
KEY INGREDIENTS · LESSONS LEARNED
Johanna Romero
Coordinator, Space Administration
Wilfrid Laurier University
Jon Loewen
Architectural Designer
Perkins+Will Canada
Exteriors and Entrances
The experience starts outside
Beaches branch, Toronto Public Library
Maximise street presence and outdoor space
BEFORE AFTER
Scarborough Civic Centre branch, Toronto Public Library
Even signage helps! Remember to think about
day and night.
St James Town branch, Toronto Public Library
5
Carnegie Gallery, Dundas ON
Do a lot with a little: make additions multi-functional
Carnegie Gallery, Dundas ON
Do a lot with a little: make additions multi-functional
BEFORE AFTER
Wayfinding and Circulation
The unfolding experience
Northern District branch, Toronto Public Library
Eliminate clutter! Enhance visual access from the
front door, and show us what’s important
BEFORE AFTER
Make a good first impression!
Don Mills branch, Toronto Public Library
BEFORE AFTER
Use materials and fixed elements to
make wayfinding and function intuitive
BEFORE AFTER
Eatonville branch, Toronto Public Library
Queen Elizabeth Park Community Centre, Oakville
Where signage is required, use it as an
opportunity to create definition and interest
Queen Elizabeth Park Community Centre, Oakville
Use exhibition and display to showcase
unique activities and programs
University of Guelph Archives and Special Collections
Making Places
Think in zones and neighbourhoods
Think in clusters and zones
Northern District branch, Toronto Public Library
BEFORE AFTER
Odegaard Library, University of Washington
(Miller | Hull)
Use furniture, millwork, and lighting together to
define new spaces and uses
BEFORE AFTER
A little goes a long way! Use strategic
additions as focal points
Midland County Library, Texas (Dewberry) TEVA Eatery, Missisauga
Light and Views
Make the most of existing access
Use natural light to define routes and
support wayfinding
Orillia Public Library, Orillia Hazel McCallion Academic Learning Centre, UofT Mississauga
Choose shelving and furnishings that
maximise light penetration
Northern District branch, Toronto Public Library
BEFORE AFTER
Use existing windows wisely!
Northern District branch, Toronto Public Library
BEFORE AFTER
Colour, Texture, and Materiality
If walls could talk…
Use colour and texture volumetrically
to transform existing space
Office renovation, Mississauga
Odegaard Library, University of Washington
(Miller | Hull)
Use colour and texture selectively,
to define zones and uses
King’s College Student Life Centre, Western University
Buchanan Building renovation,
University of British Columbia
Use colour and texture intentionally,
to support wayfinding and orientation
Staff and Service Spaces
Rethinking the service experience
Promote self-service to reclaim valuable space;
keep work spaces out of public areas
Northern District branch, Toronto Public Library
BEFORE AFTER
27
Use millwork and furniture to
enhance service and interaction
Don Mills branch, Toronto Public Library
BEFORE AFTER
Consider implementing a more dynamic
service model to create new opportunities
Rush Rhees Library, University of Rochester
BEFORE AFTERBEFORE AFTER (PROPOSED)
Furnishings and Millwork
Simple ways to redefine your space
Introduce new elements strategically
City Hall branch, Toronto Public Library Spadina Road branch, Toronto Public Library
Use millwork and lighting to
modulate size and scale
Cornell Community Centre and Library, Markham iZone, Rush Rhees Library, University of Rochester
PROPOSED
Cornell Community Centre and Library,
City of Markham
Use mobile millwork to make
spaces multi-functional
Brooklin Community Centre and Library, WhitbyOrillia Public Library, Orillia
Use furnishings to define zones
and shape usage
iZone, Rush Rhees Library, University of Rochester
BEFORE AFTER (PROPOSED)
Working with what’s there
Playing the hand you’re dealt
Re-use existing fixtures
and equipment
Northern District branch, Toronto Public Library
BEFORE AFTER
Take advantage of existing
partitions and fixed elements
Northern District branch, Toronto Public Library
BEFORE AFTER
Create a feature out of existing
collections and programs
Leacock Room, Orillia Public LibraryNorthern District branch, Toronto Public Library
Case Study: Wilfrid Laurier University
The 1965 Waterloo Campus Laurier Library was built at a time
when there was 1,937 full time students and the last addition
built in 1984 was constructed when there were 4,532 full
time students. In 2013 the full time student population on the
Waterloo campus was 14,165 students. The student
population today is nearly four times that of the last significant
addition.
(excerpt Library Master Space plan prepared by Cannon
Design, 2014)
A new Library strategic plan
with priorities for 2020
Case Study: Wilfrid Laurier University
Case Study: Wilfrid Laurier University
Transformation over time: Phasing Plans
Proposed Addition and Vision Plans
Case Study: Wilfrid Laurier University
Case Study: Wilfrid Laurier University
Create flexible staff roles that facilitate innovation and change
to foster workflow efficiencies to meet evolving user needs
The Starting Point: from traditional to dynamic service models
BEFORE
AFTER
Student study spaces will be designed to:
• Meet students’ diverse learning styles
• have social and independent learning zones
• Create individual and group study spaces
• Provide extended hour study space
Case Study: Wilfrid Laurier University
Increase capacity and enhance student study and learning spaces
Student study spaces will be designed to:
• Meet students’ diverse learning styles
• have social and independent learning zones
• Create individual and group study spaces
• Provide extended hour study space
Increase capacity and enhance student study and learning spaces
Case Study: Wilfrid Laurier University
Provide inspirational spaces to foster great work and celebrate scholarship
• Create a dynamic, engaging space that showcases campus teaching, learning and research,
and how it relates to the world – fostering interdisciplinary and community engagement.
• Continue to expand the electronic collection thus reducing the main collection’s physical
footprint to free up space for student learning and studying.
Case Study: Wilfrid Laurier University
Case Study: Wilfrid Laurier University
Provide inspirational spaces to foster great work and celebrate scholarship
• Foster interdisciplinary and community engagement. The main level (Level 2) Learning
Commons will be the anchor of learning and collaboration
Case Study: Wilfrid Laurier University
Optimize use of outdoor spaces
Case Study: Wilfrid Laurier University
Creating an inviting and welcoming entrance
Case Study: Wilfrid Laurier University
Creating an accessible and inclusive entrance
• Gained participation from various
stakeholders to collaborate on the vision
for the Library of the future
• Successful implementation of small
projects due to engagement of consultants
with internal stakeholders and university
partners
• Time spent planning was repaid in buy-in
for phasing
• We are all professionals in our fields, and
together we create valuable and innovative
concepts
• Administrators set clear expectations from
the beginning which guided all
discussions in the planning process
• Positive student feedback
Case Study: Wilfrid Laurier University
Working with internal groups:
Case Study: Wilfrid Laurier University
Working with External Consultants:
• Translated visions and goals into a
workable actionable document and clearly
defined the path and milestones to get to
the end goal.
• Expertise from field regarding metrics and
evaluation processes
• Potential drawback is that it is perceived
as not always as collaborative as internal
process
Four Key Ingredients
(they’re not just for big projects!)
Vision
- Robust, clear and memorable
- Aligned with your context,
planning and strategic direction
Four Key Ingredients
(they’re not just for big projects!)
1
Vision
- Robust, clear and memorable
- Aligned with your context,
planning and strategic direction
Intention
- Define your aspirations
- Demand the best
Four Key Ingredients
(they’re not just for big projects!)
1
2
Four Key Ingredients
(they’re not just for big projects!)
Vision
- Robust, clear and memorable
- Aligned with your context,
planning and strategic direction
Intention
- Define your aspirations
- Demand the best
Inspiration
- Work with talented teams
- Think opportunistically
1
2
3
Four Key Ingredients
(they’re not just for big projects!)
Vision
- Robust, clear and memorable
- Aligned with your context,
planning and strategic direction
Intention
- Define your aspirations
- Demand the best
Inspiration
- Work with talented teams
- Think opportunistically
Commitment
- Stay the course
- Plan to prototype and assess
1
2
3
4
Plan for your vision
Will this project advance your
larger goals?
If you have a few projects in mind,
what order makes the most sense?
Lessons Learned: Envisioning your Small Project
Identify key needs
What’s missing?
What projects will have the biggest
impact on patrons? On staff? On
services?
Think creatively about how you
define these needs.
Rethink the program
Are there ways to double- or
triple-function existing spaces?
Find flexibility and real estate
within existing buildings.
Put everything on the table!
Lessons Learned: Planning your Small Project
Keep it simple
Use new elements sparingly, and
draw attention to them
Be strategic
Use a single intervention to define
multiple spaces, uses, or activities
Beg, borrow and steal!
Good ideas come from many places.
Don’t be afraid to look to
unconventional sources for inspiration,
and to put good ideas to work.
Lessons Learned: Designing your Small Project
Think in verbs, not nouns
When designing, focus on the
activities and experiences a project
will support rather than what it’s
made of.
Focus on zones, not elements.
Refreshing a zone using a few elements
together (eg. furnishings+lights+flooring),
may be more effective than replacing one
element through the whole building.
Some things never go out of style…
Improving circulation, wayfinding, and access
to light and views will always help!
Lessons Learned: Getting Bang for your Buck
Spend where you’ll see it
Focus on high-impact areas and
projects that patrons can see and
feel.
Avoid alterations to structure and
systems.
Reduce, reuse, recycle
Can you reuse furniture,
millwork, or equipment? Can
existing materials be refreshed,
rather than replaced?
Prioritise those items that must
be new
Work with what’s there
Take advantage of existing
elements
Don’t try to fight an existing
spatial framework.
You don’t need to spend a lot to make a big difference!

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Small Project, Big Difference

  • 1. Small project, big difference! AILP 2015: THE LIBRARY AS EXPERIENCE
  • 2. Anne Bailey Director, Branch Libraries Toronto Public Library STRATEGIES AND IDEAS · CASE STUDY KEY INGREDIENTS · LESSONS LEARNED Johanna Romero Coordinator, Space Administration Wilfrid Laurier University Jon Loewen Architectural Designer Perkins+Will Canada
  • 3. Exteriors and Entrances The experience starts outside
  • 4. Beaches branch, Toronto Public Library Maximise street presence and outdoor space BEFORE AFTER
  • 5. Scarborough Civic Centre branch, Toronto Public Library Even signage helps! Remember to think about day and night. St James Town branch, Toronto Public Library 5
  • 6. Carnegie Gallery, Dundas ON Do a lot with a little: make additions multi-functional
  • 7. Carnegie Gallery, Dundas ON Do a lot with a little: make additions multi-functional BEFORE AFTER
  • 8. Wayfinding and Circulation The unfolding experience
  • 9. Northern District branch, Toronto Public Library Eliminate clutter! Enhance visual access from the front door, and show us what’s important BEFORE AFTER
  • 10. Make a good first impression! Don Mills branch, Toronto Public Library BEFORE AFTER
  • 11. Use materials and fixed elements to make wayfinding and function intuitive BEFORE AFTER Eatonville branch, Toronto Public Library
  • 12. Queen Elizabeth Park Community Centre, Oakville Where signage is required, use it as an opportunity to create definition and interest
  • 13. Queen Elizabeth Park Community Centre, Oakville Use exhibition and display to showcase unique activities and programs University of Guelph Archives and Special Collections
  • 14. Making Places Think in zones and neighbourhoods
  • 15. Think in clusters and zones Northern District branch, Toronto Public Library BEFORE AFTER
  • 16. Odegaard Library, University of Washington (Miller | Hull) Use furniture, millwork, and lighting together to define new spaces and uses BEFORE AFTER
  • 17. A little goes a long way! Use strategic additions as focal points Midland County Library, Texas (Dewberry) TEVA Eatery, Missisauga
  • 18. Light and Views Make the most of existing access
  • 19. Use natural light to define routes and support wayfinding Orillia Public Library, Orillia Hazel McCallion Academic Learning Centre, UofT Mississauga
  • 20. Choose shelving and furnishings that maximise light penetration Northern District branch, Toronto Public Library BEFORE AFTER
  • 21. Use existing windows wisely! Northern District branch, Toronto Public Library BEFORE AFTER
  • 22. Colour, Texture, and Materiality If walls could talk…
  • 23. Use colour and texture volumetrically to transform existing space Office renovation, Mississauga
  • 24. Odegaard Library, University of Washington (Miller | Hull) Use colour and texture selectively, to define zones and uses King’s College Student Life Centre, Western University
  • 25. Buchanan Building renovation, University of British Columbia Use colour and texture intentionally, to support wayfinding and orientation
  • 26. Staff and Service Spaces Rethinking the service experience
  • 27. Promote self-service to reclaim valuable space; keep work spaces out of public areas Northern District branch, Toronto Public Library BEFORE AFTER 27
  • 28. Use millwork and furniture to enhance service and interaction Don Mills branch, Toronto Public Library BEFORE AFTER
  • 29. Consider implementing a more dynamic service model to create new opportunities Rush Rhees Library, University of Rochester BEFORE AFTERBEFORE AFTER (PROPOSED)
  • 30. Furnishings and Millwork Simple ways to redefine your space
  • 31. Introduce new elements strategically City Hall branch, Toronto Public Library Spadina Road branch, Toronto Public Library
  • 32. Use millwork and lighting to modulate size and scale Cornell Community Centre and Library, Markham iZone, Rush Rhees Library, University of Rochester PROPOSED
  • 33. Cornell Community Centre and Library, City of Markham Use mobile millwork to make spaces multi-functional Brooklin Community Centre and Library, WhitbyOrillia Public Library, Orillia
  • 34. Use furnishings to define zones and shape usage iZone, Rush Rhees Library, University of Rochester BEFORE AFTER (PROPOSED)
  • 35. Working with what’s there Playing the hand you’re dealt
  • 36. Re-use existing fixtures and equipment Northern District branch, Toronto Public Library BEFORE AFTER
  • 37. Take advantage of existing partitions and fixed elements Northern District branch, Toronto Public Library BEFORE AFTER
  • 38. Create a feature out of existing collections and programs Leacock Room, Orillia Public LibraryNorthern District branch, Toronto Public Library
  • 39. Case Study: Wilfrid Laurier University
  • 40. The 1965 Waterloo Campus Laurier Library was built at a time when there was 1,937 full time students and the last addition built in 1984 was constructed when there were 4,532 full time students. In 2013 the full time student population on the Waterloo campus was 14,165 students. The student population today is nearly four times that of the last significant addition. (excerpt Library Master Space plan prepared by Cannon Design, 2014) A new Library strategic plan with priorities for 2020 Case Study: Wilfrid Laurier University
  • 41. Case Study: Wilfrid Laurier University Transformation over time: Phasing Plans
  • 42. Proposed Addition and Vision Plans Case Study: Wilfrid Laurier University
  • 43. Case Study: Wilfrid Laurier University Create flexible staff roles that facilitate innovation and change to foster workflow efficiencies to meet evolving user needs The Starting Point: from traditional to dynamic service models BEFORE AFTER
  • 44. Student study spaces will be designed to: • Meet students’ diverse learning styles • have social and independent learning zones • Create individual and group study spaces • Provide extended hour study space Case Study: Wilfrid Laurier University Increase capacity and enhance student study and learning spaces
  • 45. Student study spaces will be designed to: • Meet students’ diverse learning styles • have social and independent learning zones • Create individual and group study spaces • Provide extended hour study space Increase capacity and enhance student study and learning spaces Case Study: Wilfrid Laurier University
  • 46. Provide inspirational spaces to foster great work and celebrate scholarship • Create a dynamic, engaging space that showcases campus teaching, learning and research, and how it relates to the world – fostering interdisciplinary and community engagement. • Continue to expand the electronic collection thus reducing the main collection’s physical footprint to free up space for student learning and studying. Case Study: Wilfrid Laurier University
  • 47. Case Study: Wilfrid Laurier University Provide inspirational spaces to foster great work and celebrate scholarship • Foster interdisciplinary and community engagement. The main level (Level 2) Learning Commons will be the anchor of learning and collaboration
  • 48. Case Study: Wilfrid Laurier University Optimize use of outdoor spaces
  • 49. Case Study: Wilfrid Laurier University Creating an inviting and welcoming entrance
  • 50. Case Study: Wilfrid Laurier University Creating an accessible and inclusive entrance
  • 51. • Gained participation from various stakeholders to collaborate on the vision for the Library of the future • Successful implementation of small projects due to engagement of consultants with internal stakeholders and university partners • Time spent planning was repaid in buy-in for phasing • We are all professionals in our fields, and together we create valuable and innovative concepts • Administrators set clear expectations from the beginning which guided all discussions in the planning process • Positive student feedback Case Study: Wilfrid Laurier University Working with internal groups:
  • 52. Case Study: Wilfrid Laurier University Working with External Consultants: • Translated visions and goals into a workable actionable document and clearly defined the path and milestones to get to the end goal. • Expertise from field regarding metrics and evaluation processes • Potential drawback is that it is perceived as not always as collaborative as internal process
  • 53. Four Key Ingredients (they’re not just for big projects!)
  • 54. Vision - Robust, clear and memorable - Aligned with your context, planning and strategic direction Four Key Ingredients (they’re not just for big projects!) 1
  • 55. Vision - Robust, clear and memorable - Aligned with your context, planning and strategic direction Intention - Define your aspirations - Demand the best Four Key Ingredients (they’re not just for big projects!) 1 2
  • 56. Four Key Ingredients (they’re not just for big projects!) Vision - Robust, clear and memorable - Aligned with your context, planning and strategic direction Intention - Define your aspirations - Demand the best Inspiration - Work with talented teams - Think opportunistically 1 2 3
  • 57. Four Key Ingredients (they’re not just for big projects!) Vision - Robust, clear and memorable - Aligned with your context, planning and strategic direction Intention - Define your aspirations - Demand the best Inspiration - Work with talented teams - Think opportunistically Commitment - Stay the course - Plan to prototype and assess 1 2 3 4
  • 58. Plan for your vision Will this project advance your larger goals? If you have a few projects in mind, what order makes the most sense? Lessons Learned: Envisioning your Small Project Identify key needs What’s missing? What projects will have the biggest impact on patrons? On staff? On services? Think creatively about how you define these needs. Rethink the program Are there ways to double- or triple-function existing spaces? Find flexibility and real estate within existing buildings. Put everything on the table!
  • 59. Lessons Learned: Planning your Small Project Keep it simple Use new elements sparingly, and draw attention to them Be strategic Use a single intervention to define multiple spaces, uses, or activities Beg, borrow and steal! Good ideas come from many places. Don’t be afraid to look to unconventional sources for inspiration, and to put good ideas to work.
  • 60. Lessons Learned: Designing your Small Project Think in verbs, not nouns When designing, focus on the activities and experiences a project will support rather than what it’s made of. Focus on zones, not elements. Refreshing a zone using a few elements together (eg. furnishings+lights+flooring), may be more effective than replacing one element through the whole building. Some things never go out of style… Improving circulation, wayfinding, and access to light and views will always help!
  • 61. Lessons Learned: Getting Bang for your Buck Spend where you’ll see it Focus on high-impact areas and projects that patrons can see and feel. Avoid alterations to structure and systems. Reduce, reuse, recycle Can you reuse furniture, millwork, or equipment? Can existing materials be refreshed, rather than replaced? Prioritise those items that must be new Work with what’s there Take advantage of existing elements Don’t try to fight an existing spatial framework.
  • 62. You don’t need to spend a lot to make a big difference!