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The Surgery
           Demonstration of the system

               Jessica Rodriguez, Joseph and Jennifer Colley




08/01/12                        Service Science                1
The Surgery

Content:

 Problems with the current system
 Current Business Model
 Proposed Business Model
 Methodology

 System Design
 Demo
Evaluation




08/01/12                             Service Science   2
The Surgery

Problems:

 receptionist’s telephone is too busy

 no booking in advance

 waste of time waiting to be registered  patients arrive late

 Booking of appointments only by telephone

 too much administration work

 No appointment booking at wished time or with wished doctor

 not enough time for patients treatment

 Patients prefer known doctors

08/01/12                                 Service Science          3
The Surgery

Current Business Model




08/01/12                 Service Science   4
The Surgery
Proposed Business Model




08/01/12                  Service Science   5
The Surgery

Methodology




08/01/12          Service Science   6
The Surgery

System Design




08/01/12            Service Science   7
The Surgery
The Demo

 http://www.i-servicedesign.com/I-Surgery/admin/index.php

 http://www.i-servicedesign.com/I-Surgery/




08/01/12                        Service Science              8
The Surgery

Evaluation

 How well does the system solve the problems?

Capacity Management

 Service Quality Measurement
    − DoI
    − TAM
    − ServQual




08/01/12                           Service Science   9
Thank you!!!




08/01/12      Service Science   10

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I-Surgery Service Design Blueprint

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