1. The Surgery
Demonstration of the system
Jessica Rodriguez, Joseph and Jennifer Colley
08/01/12 Service Science 1
2. The Surgery
Content:
Problems with the current system
Current Business Model
Proposed Business Model
Methodology
System Design
Demo
Evaluation
08/01/12 Service Science 2
3. The Surgery
Problems:
receptionist’s telephone is too busy
no booking in advance
waste of time waiting to be registered patients arrive late
Booking of appointments only by telephone
too much administration work
No appointment booking at wished time or with wished doctor
not enough time for patients treatment
Patients prefer known doctors
08/01/12 Service Science 3
8. The Surgery
The Demo
http://www.i-servicedesign.com/I-Surgery/admin/index.php
http://www.i-servicedesign.com/I-Surgery/
08/01/12 Service Science 8
9. The Surgery
Evaluation
How well does the system solve the problems?
Capacity Management
Service Quality Measurement
− DoI
− TAM
− ServQual
08/01/12 Service Science 9