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The	
  Five	
  Ques+onsSM	
  
        	
  “Which	
  social	
  media	
  tools	
  should	
  I	
  use?”	
  	
  
What	
  you	
  need	
  to	
  know	
  to	
  get	
  started	
  with	
  social	
  media	
  




                   Created	
  and	
  presented	
  by:	
  
                   Joyce	
  Sullivan	
  

                   Founder	
  and	
  CEO	
  
                   SocMediaFin,	
  Inc.	
  

                                                                                       January	
  2013	
  
Before	
  asking	
  “Which	
  social	
  media	
  tools	
  should	
  I	
  use?”	
  	
  
               answer	
  these	
  Five	
  Ques)ons℠	
  


        1.	
  Who	
  are	
  you?	
  

        2.	
  What	
  do	
  you	
  have	
  to	
  say?	
  

        3.	
  Who	
  are	
  you	
  trying	
  to	
  reach?	
  

        4.	
  How	
  do	
  they	
  WANT	
  to	
  be	
  reached?...	
  or	
  not	
  

        5.	
  Once	
  you	
  connect,	
  then	
  what?	
  
The	
  Five	
  Ques)ons℠	
  
                                      Employee,	
  business-­‐line	
  owner,	
  
   1.	
  Who	
  are	
  you?	
         industry	
  execu+ve,	
  wealth	
  
                                      manager,	
  private	
  banker	
  



                                      Great	
  skills,	
  great	
  products,	
  	
  
2.	
  What	
  do	
  you	
  have	
     excellent	
  company	
  to	
  work	
  with,	
  
         to	
  say?	
                 outstanding	
  service	
  




    3.	
  Who	
  are	
  you	
         Your	
  current	
  customer,	
  	
  
    trying	
  to	
  reach?	
          poten+al	
  new	
  customer,	
  
                                      industry	
  leaders,	
  compe+tors	
  
The	
  Five	
  Ques)ons℠

                                    	
  Email	
  (home	
  or	
  work)	
  
   4.	
  How	
  do	
  they	
        	
  Voicemail	
  
     WANT	
  to	
  be	
             	
  Phone	
  text	
  
   reached?	
  ...	
  Or	
          	
  Instant	
  message	
  
           not.	
                   	
  Twi[er	
  
                                    	
  LinkedIn	
  
                                    	
  Facebook	
  	
  
                                    	
  (public	
  or	
  private	
  message)	
  



  5.	
  Once	
  you	
  are	
            How	
  do	
  you	
  develop	
  
 ready	
  to	
  	
  connect,	
         meaningful	
  connec+ons	
  
      then	
  what?	
                   while	
  complying	
  with	
  
                                        industry	
  regula+ons?	
  
The	
  Five	
  Ques)ons℠-­‐	
  with	
  your	
  answers	
  

1.	
  Who	
  are	
  you?	
  



2.	
  What	
  do	
  you	
  have	
  to	
  say?	
  


3.	
  Who	
  are	
  you	
  trying	
  to	
  
reach?	
  

4.	
  How	
  do	
  they	
  WANT	
  to	
  be	
  
reached?	
  

5.	
  Once	
  you	
  are	
  ready	
  to	
  
connect,	
  then	
  what?	
  
Social	
  Media	
  Tools	
  –	
  established	
  and	
  emerging	
  




    Launched:	
  2002	
         2004	
                 2005	
            2006	
  




           2009	
                2009	
                 2011	
             2011	
  


And	
  many	
  more…	
  
Social	
  media	
  communica+ons	
  




Social media compliance
software needs to be in place to
monitor and archive social
media posts
Social	
  Media	
  Strategy	
  and	
  Program	
  
                 Management	
  Services	
  

                 o Social	
  media	
  seminars	
  for	
  regulated	
  
                 industries,	
  specializing	
  in	
  financial	
  services	
  
                 o Program	
  management	
  services	
  –	
  enterprise	
  
                 business	
  and	
  technology	
  reengineering	
  
                 o Social	
  media	
  training	
  and	
  staff	
  development	
  
                 o Industry	
  execu+ves	
  and	
  senior	
  leadership	
  
                 programs	
  in	
  social	
  media	
  
                 o Keynote	
  speaker	
  for	
  company	
  events	
  and	
  
                 industry	
  conferences	
  




Visit us >	
  SocMediaFin.com	
  
Thank you!
                         Please connect with me.
                         I would enjoy hearing from you.
                                                    Joyce




LinkedIn             	
  h[p://linkedin.com/in/joycemsullivan	
  

About.me 	
  h[p://about.me/joycemsullivan	
  

Twi[er               	
  h[p://twi[er.com/joycemsullivan	
  

Website              	
  h[p://socmediafin.com	
  

email:	
  	
  	
     	
  joyce@socmediafin.com	
  




                                                                    9
The	
  Five	
  Ques+onsSM	
  
        	
  “Which	
  social	
  media	
  tools	
  should	
  I	
  use?”	
  	
  
What	
  you	
  need	
  to	
  know	
  to	
  get	
  started	
  with	
  social	
  media	
  




                   Created	
  and	
  presented	
  by:	
  
                   Joyce	
  Sullivan	
  

                   Founder	
  and	
  CEO	
  
                   SocMediaFin,	
  Inc.	
  

                                                                               January	
  2013	
  

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Joyce Sullivan and The Five Questions of Social Media

  • 1. The  Five  Ques+onsSM    “Which  social  media  tools  should  I  use?”     What  you  need  to  know  to  get  started  with  social  media   Created  and  presented  by:   Joyce  Sullivan   Founder  and  CEO   SocMediaFin,  Inc.   January  2013  
  • 2. Before  asking  “Which  social  media  tools  should  I  use?”     answer  these  Five  Ques)ons℠   1.  Who  are  you?   2.  What  do  you  have  to  say?   3.  Who  are  you  trying  to  reach?   4.  How  do  they  WANT  to  be  reached?...  or  not   5.  Once  you  connect,  then  what?  
  • 3. The  Five  Ques)ons℠   Employee,  business-­‐line  owner,   1.  Who  are  you?   industry  execu+ve,  wealth   manager,  private  banker   Great  skills,  great  products,     2.  What  do  you  have   excellent  company  to  work  with,   to  say?   outstanding  service   3.  Who  are  you   Your  current  customer,     trying  to  reach?   poten+al  new  customer,   industry  leaders,  compe+tors  
  • 4. The  Five  Ques)ons℠    Email  (home  or  work)   4.  How  do  they      Voicemail   WANT  to  be      Phone  text   reached?  ...  Or      Instant  message   not.      Twi[er      LinkedIn      Facebook        (public  or  private  message)   5.  Once  you  are   How  do  you  develop   ready  to    connect,   meaningful  connec+ons   then  what?   while  complying  with   industry  regula+ons?  
  • 5. The  Five  Ques)ons℠-­‐  with  your  answers   1.  Who  are  you?   2.  What  do  you  have  to  say?   3.  Who  are  you  trying  to   reach?   4.  How  do  they  WANT  to  be   reached?   5.  Once  you  are  ready  to   connect,  then  what?  
  • 6. Social  Media  Tools  –  established  and  emerging   Launched:  2002   2004   2005   2006   2009   2009   2011   2011   And  many  more…  
  • 7. Social  media  communica+ons   Social media compliance software needs to be in place to monitor and archive social media posts
  • 8. Social  Media  Strategy  and  Program   Management  Services   o Social  media  seminars  for  regulated   industries,  specializing  in  financial  services   o Program  management  services  –  enterprise   business  and  technology  reengineering   o Social  media  training  and  staff  development   o Industry  execu+ves  and  senior  leadership   programs  in  social  media   o Keynote  speaker  for  company  events  and   industry  conferences   Visit us >  SocMediaFin.com  
  • 9. Thank you! Please connect with me. I would enjoy hearing from you. Joyce LinkedIn  h[p://linkedin.com/in/joycemsullivan   About.me  h[p://about.me/joycemsullivan   Twi[er  h[p://twi[er.com/joycemsullivan   Website  h[p://socmediafin.com   email:        joyce@socmediafin.com   9
  • 10. The  Five  Ques+onsSM    “Which  social  media  tools  should  I  use?”     What  you  need  to  know  to  get  started  with  social  media   Created  and  presented  by:   Joyce  Sullivan   Founder  and  CEO   SocMediaFin,  Inc.   January  2013