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Empowerment Pathways and Quality Culture Change

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John Cover, CQA (ASQ), CTBS Director, Quality Assurance Science Care American Association of Tissue Banks Quality Assurance Workshop IX November 15 th , 2007 Empowerment Pathways And Quality Culture Change
[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover Henry David Thoreau
What is Quality? ,[object Object],[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Quality Culture Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Adopt A New Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Internal Customers ,[object Object],[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Voice of the Customer (VOC) ,[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover The ability to change your own world.
[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Empowerment Pathways: Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Communication & Tools ,[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Online Intranet Site: Communication & Tools Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Online: Policy & Procedure Library Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Online: Policy & Procedure Library Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Online: Policy & Procedure Library Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Online: QA Information Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Online Workspaces: Quality Circles Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Online Workspaces: Quality Circles Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Having A Voice ,[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
[object Object],Having a Voice: American Customer Satisfaction Index (ACSI) Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Having a Voice: American Customer Satisfaction Index (ACSI) Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Having A Voice ,[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Having A Voice: Change Management Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Having A Voice: Change Management Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Removing Barriers ,[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
[object Object],Adding Tools and Removing Barriers Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover Dr. Deming
Removing Barriers Between Departments Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover ,[object Object],[object Object],[object Object],[object Object],[object Object]
Remove Barriers: Process Based Procedures Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Remove Barriers: Process Based Procedures Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Remove Barriers: Process Based Procedures Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
Remember: Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover ,[object Object],[object Object],[object Object],[object Object]
How Can You Make a Difference? ,[object Object],[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover

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Empowerment Pathways and Quality Culture Change

  • 1. John Cover, CQA (ASQ), CTBS Director, Quality Assurance Science Care American Association of Tissue Banks Quality Assurance Workshop IX November 15 th , 2007 Empowerment Pathways And Quality Culture Change
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Online Intranet Site: Communication & Tools Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 13. Online: Policy & Procedure Library Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 14. Online: Policy & Procedure Library Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 15. Online: Policy & Procedure Library Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 16. Online: QA Information Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 17. Online Workspaces: Quality Circles Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 18. Online Workspaces: Quality Circles Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 19.
  • 20.
  • 21.
  • 22. Having a Voice: American Customer Satisfaction Index (ACSI) Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 23.
  • 24. Having A Voice: Change Management Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 25. Having A Voice: Change Management Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 26.
  • 27.
  • 28.
  • 29. Remove Barriers: Process Based Procedures Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 30. Remove Barriers: Process Based Procedures Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 31. Remove Barriers: Process Based Procedures Empowerment Pathways And Quality Culture Change AATB Quality Assurance Workshop IX John Cover
  • 32.
  • 33.
  • 34.
  • 35.

Notas del editor

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