1. Dealing with situations – model actions to be taken
Situation Actions to be taken
During the march you notice a small Get them to stay with you until their
child around five or six years old parent or guardian arrives, which
clearly very distressed within the group usually happens quite soon. Ask the
of marchers. child if they have the mobile number of
their parent or guardian – phone it.
Get the child's name, age and a
description, in case details are needed
later. If the parent does not arrive, ask
a Senior Steward to contact Event
Control which is in touch with the
entire event team. If necessary, follow
instructions from Event Control in
order to handover the child to the Lost
Child team.
A camera crew are positioned at the Keep the March moving. Ask the
side of the road. The people at the senior staff who want to be
head of your group want to stop and interviewed to step outside the March.
see if they can get one of their senior
staff interviewed with the union
colours in the background.
You notice a group of people coming Let the group into the March, inform a
out of a side street and joining the Senior Steward, and monitor the
march and suspect they may be situation
looking to cause trouble
The March comes to a complete Ask a Senior Steward for information.
standstill for some time. People are Relay the information to people on the
becoming concerned March.
A rumour is spreading along the Seek clarification from a Senior
marchers that a right wing extremist Steward and establish with them the
group have assembled further along message to pass back to people on
the route and are looking to clash with the March. Reassure, be clam and
the marchers avoid causing alarm.
On part of the march route the lane of Ask them to rejoin the main March.
oncoming traffic has not been closed. Contact a Senior Steward and/or a
People are walking along the road police officer.
overtaking the main body of marchers

2. Some people start spraying graffiti on Tell a Senior Steward, who will contact
a shop window the police.
A senior Steward informs you that a Relay the information calmly and firmly
major incident has occurred and the to people on the March.
police have said the march must end
and people leave the area