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Redesigning
              UBC Library
              John Chan
              July 25, 2012




Friday, 5 April, 13
A Little History


Friday, 5 April, 13
June 1997
Friday, 5 April, 13
July 1999
Friday, 5 April, 13
October 2000
Friday, 5 April, 13
February 2003
Friday, 5 April, 13
June 2007
Friday, 5 April, 13
September 2008
Friday, 5 April, 13
January 2010
Friday, 5 April, 13
September 2010
Friday, 5 April, 13
January 2011
Friday, 5 April, 13
July 2011
Friday, 5 April, 13
December 2011
Friday, 5 April, 13
The recent rapid changes led to a lot of frustration.
                      Change meant recreating instructions and starting over.




Friday, 5 April, 13
So our redesigns reflected the path of least resistance.
                                  We paved over the cow paths.




Friday, 5 April, 13
But still, a redesign was long overdue.




Friday, 5 April, 13
And now... today.




Friday, 5 April, 13
Our Focus




Friday, 5 April, 13
Our Focus

                       A value proposition that explains
                      the purpose of academic libraries.




Friday, 5 April, 13
Our Focus

                      Homepage sections that reflects
                      our site’s contents and priorities.




Friday, 5 April, 13
Our Focus

                      An improved navigation with
                         more clarity and utility.




Friday, 5 April, 13
We’ve heard this before.




Friday, 5 April, 13
A Brand New Start


Friday, 5 April, 13
If we remove the
                        shackles of the past,
                      what are the possibilities?



Friday, 5 April, 13
Complete User Experience


Friday, 5 April, 13
Complete Design Process


Friday, 5 April, 13
Let’s talk about process.




Friday, 5 April, 13
Design culture at LSIT




Friday, 5 April, 13
Design culture at LSIT

                      “Too little, too late”


Friday, 5 April, 13
Design culture at LSIT

                      “Too little, too late”
                            Consultation



Friday, 5 April, 13
Design culture at LSIT

                      “Too little, too late”
                            Consultation
                               Feedback


Friday, 5 April, 13
Design culture at LSIT

                      “Too little, too late”
                            Consultation
                               Feedback
                                Resources


Friday, 5 April, 13
Design culture at LSIT

                      “Too little, too late”
                            Consultation
                               Feedback
                                Resources
                                   Testing


Friday, 5 April, 13
Design culture at LSIT

                      “Too little, too late”
                            Consultation
                               Feedback
                                Resources
                                   Testing
                                    Notice


Friday, 5 April, 13
We heard you.




Friday, 5 April, 13
Here’s what we changed.




Friday, 5 April, 13
A Dedicated Working Group




Friday, 5 April, 13
A Dedicated Working Group
                      Multiple Internal Feedback Sessions




Friday, 5 April, 13
A Dedicated Working Group
                      Multiple Internal Feedback Sessions
                           Preview Working Designs




Friday, 5 April, 13
A Dedicated Working Group
                      Multiple Internal Feedback Sessions
                           Preview Working Designs
                      More Comprehensive Data Collection



Friday, 5 April, 13
A Dedicated Working Group
                      Multiple Internal Feedback Sessions
                           Preview Working Designs
                      More Comprehensive Data Collection
                             Earlier Project Launch


Friday, 5 April, 13
Better Communication
                                 +
                       Better Transparency




Friday, 5 April, 13
How did we do?




Friday, 5 April, 13
Complete User Experience


Friday, 5 April, 13
What makes user experience complete?




Friday, 5 April, 13
Jesse James Garrett
                      author of “The Elements of User Experience”




Friday, 5 April, 13
Jesse James Garrett
                      From “The Elements of User Experience”




Friday, 5 April, 13
Site Objectives   User Needs



Friday, 5 April, 13
Functional
                                        Content Requirements
                      Requirements


                      Site Objectives       User Needs



Friday, 5 April, 13
Interaction         Information
                          Design            Architecture

                       Functional
                                        Content Requirements
                      Requirements


                      Site Objectives       User Needs



Friday, 5 April, 13
Information Design     Navigation Design


                         Interaction           Information
                           Design              Architecture

                         Functional
                                           Content Requirements
                        Requirements


                       Site Objectives         User Needs



Friday, 5 April, 13
Visual Design



                      Information Design         Navigation Design


                         Interaction                   Information
                           Design                      Architecture

                         Functional
                                               Content Requirements
                        Requirements


                       Site Objectives                 User Needs



Friday, 5 April, 13
In the past, we were only able to
                              design in sections.




Friday, 5 April, 13
Visual Design



                      Information Design


                                                     Information
                                                     Architecture

                         Functional
                        Requirements


                                                     User Needs



Friday, 5 April, 13
Fragmented considerations, means
                           poorer design choices...




Friday, 5 April, 13
... hence, our default answer to
                           most feedback is “no”.




Friday, 5 April, 13
BUT


Friday, 5 April, 13
Our team at LSIT don’t have all the answers.
                                We see the world as:




Friday, 5 April, 13
Visual Design



                                                Navigation Design


                        Interaction                   Information
                          Design                      Architecture

                       Functional
                      Requirements


                      Site Objectives                 User Needs



Friday, 5 April, 13
We need YOU to see the rest.




Friday, 5 April, 13
We need EACH OTHER to see the rest.




Friday, 5 April, 13
Don’t panic.




Friday, 5 April, 13
We’re on the road to recovery.




Friday, 5 April, 13
Keep the dialogue going.




Friday, 5 April, 13
Thank you.

                         @jtcchan
                      jc@37signals.com




Friday, 5 April, 13

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Redesigning UBC Library