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Mobility
Solutions.
Manage IT Complexity.
Drive Business Results.

Juarez Junior
Systems Architect - UGO
Agenda.
    The Mobility Challenge

    Unisys Mobility Solutions

    Our Approach

    Why Unisys?




2
Enterprise Mobility Challenges.
    IT Planning Challenges                         IT Management
                                                    Challenges
    •Setting strategic
     mobility vision while                         •Addressing proliferation
     technologies and                               of
     standards are rapidly                          outside personal devices
     changing                                       accessing
                                                    corporate resources
    •Reeling in initiatives
     underway to maximize                          •Supporting an increasing
     benefits                                       number of
                                                    mobile workers, or large
    •Establishing a common                          field/sales force
     vision of mobility                             (infrastructure, staff)
     ownership and scope
    Challenge of Demonstrating Business Value
                                                   •Hiring/training staff
    •Maximizing ROI by unlocking access to key
                                                    knowledgeable
     applications and messaging                     about mobility
    •Rapidly demonstrating success from mobility    technologies
     investments
                                                   •Maintaining security and
    •Translating successful pilots to full scale    management issues
     deployments                                    unique
                                                    to the mobile
3                                                   environment
Challenges Lead to Immediate Solutions.
    Companies are managing an array of personal
    devices used by employees—it can be chaos!
    • Unisys helps clients convert “personal” productivity devices
      into “enterprise” productivity devices
    • Unisys helps IT departments keep track of and manage these
      personal devices
    • Unisys helps enterprises reduce costs associated with mobile
      devices as well as enhance their value by enabling secure
      access to enterprise applications and integrating them into
      business processes




4
Mobility Is More Than …
    The latest
    gadgets



    It’s about being able to work from anywhere,
    at any time, with any device




5
Mobility – The Next Logical Step.
    The Field is Where You Make Your Money
    • If your processes fail to follow, you lose money, time & customers
    • Processes need not be constrained by time, location or device
    Actively Utilize Mobility in Your Core Processes
    • Extend your infrastructure & processes beyond your desk
    • Build a corporate mobility strategy to gain from process mobilization


                  ERP      Customer Data

                  SFA      Product Info

                  SAP      Productivity Data
                E-Mail
                           Operations Data
               Intranet


6
Complexity of Mobility Landscape
Requires Cohesive Integration.
     Multiple Device    Multiple Network                                    Multiple
                                               Mobility Gateway
     Types and OS      Types and Carriers                              Applications / Data
                                             “Application Mobilizer”
                                                                            Sources


                                                                            ERP
                        Corporate or
                        ISP Wireless                                       Email
                            LAN

                                                                           CRM
                                                                       Database
                                                                          Legacy
                          Mobile Data
                           Operator                                     Applications
                           Service
                                                                       Collaboration


      Security Services                     Management Infrastructure


7
Unisys Mobility Solutions
    Unisys takes a holistic approach to mobility by offering
    comprehensive and realistic solutions tailored to each client
    Unisys understands – because we’ve done it – that Mobility is a
    difficult undertaking for any organization
    • Unisys has implemented successfully a full suite of mobility solutions for its global
      workforce
    • Field Force Case Study and Mobile access to email and personal information
      management

    True global reach
    • Unisys has real capability on the ground around the world
    • One company, not a network of affiliates
    We’ve integrated an Advisory approach into our
    Transformation and Managed Service offerings



8
Mobility Advisory Services
                     Business             Details mobility direction, defines strategy, identifies specific
    Strategy         Architecture          mobility opportunities and articulates the architecture required to
                                           support the strategy.

                     Service Portfolio    Defines what infrastructure services are required to support
                     Definition            business architecture objectives.

    Infrastructure                        Defines how the IT organization ensures they execute their
                     Governance &
    Strategy                               mission properly and identifies key controls & measures for
                     Measurement
                                           ensuring and verifying delivery.
                     Investment           Provides Guidance on priorities for mobility infrastructure-oriented
                     Strategy              initiatives.

    Infrastructure   Infrastructure       Defines how infrastructure technology components fit together to
    Architecture     Architecture          deliver core services to the business.

    Infrastructure
                     Execution            Details how and when a new environment or new approach
    Execution
                     Plan                  should be implemented and managed.
    Planning




9
Mobility Transformation Services
                  Start-up phase of project
                  Defines project goals/objectives and test/acceptance criteria, key
 Scope            stakeholders, project team member roles/responsibilities and work plan.
                  In the case of application mobilization work, may use facilitated workshop
                  technique to rapidly identify, clarify and capture use cases.

                  Specification and documentation of conceptual and physical design
 Design           Provide evaluation of alternatives and selection of specific technologies
                  and products required to successfully implement the project.`

                  Build out of mobility solution and test in accordance with requirements
                  and pre-defined acceptance criteria.
 Develop & Test
                  May include configuration of existing infrastructure elements and
                  lightweight application development.
                  Roll-out of mobility solution across defined user-base; to include user
                  training.
 Deploy           Assumes maintenance and support processes and procedures are
                  defined (either through Unisys Managed Services or client-owned
                  process).




10
Mobility Managed Services
                              Incident and Request Management portion of Service Desk ensures a single
                               point of contact for the client and functions as a coordinator for problem
                               resolution.
                              Asset/Device Tracking consists of the people, processes, and tools required to
            Service Desk
                               efficiently manage the wireless assets throughout the lifecycle phases of
 Required                      acquisition, deployment, and retirement.
 Services                     Procurement services that source, provision and track wireless devices.
                               Service will provide 24 hour replacement and proof of delivery.

            Service           Service Portal allows the end user to communicate with the Service Desk via
            Portal             the Internet to submit incidents and requests, as well as, check the status or
                               requests and trouble tickets and view reports.

            Distributed       Distributed Systems Management provides management of PIM (Personal
            Systems            Information Management) and e-mail accelerator servers to their managed
            Management         server environment.
                              Wireless Plan Optimization delivers cellular provider cost verification,
                               validation, cost allocation to the user level and optimization of all wireless-
 Optional   Wireless Plan
                               related expenses, including voice, data, and mobility hardware costs. This will
            Optimization
 Services                      aid the client in potentially reducing vendor billing errors and simplify billing
                               data complexity.
                              Managed Communications Services-Client Provider Management assumes
            Managed
                               the management of the Client cellular Provider’s relationship on their behalf
            Communications     for cellular service provisioning, change management, and SLA attainment
            Services           reporting.




11
Unisys Differentiators
in Mobility Services Space.
     Practical point of view based on real world experience
      • Consistent with accepted “Enterprise Planning” theories
      • We apply that theory-based framework, but begin with
       application of knowledge gained from actual engagements
     Advisory approach integrated into Transformation
     and Managed Service offerings
      • Unisys will provide you with the tools to transform and manage
       your agile environment, or we can handle those chores for you
      • Boutiques and large consultancies leave it to you to figure out
       how to utilize their advice
     True global reach
      • Unisys has real capability on the ground around the world
      • One company, not a network of affiliates




12
Unisys.
     The right company to help you
     connect your business
     strategy to your mobile IT
     infrastructure
     Optimal balance of business
     value & cost containment
     Committed to the continuous
     improvement of your agile IT
     infrastructure
                                     WE “MOBILIZE” YOUR
                                     INFRASTRUCTURE
                                       TO MEET YOUR
                                          BUSINESS
                                        OBJECTIVES.


13
Mobility Solutions
Client Proof Points
Sanofi-Aventis
                                                 Client Situation
     Second largest pharmaceutical group in France; Seventh in Europe; among the top 20 in the world
     Market capitalisation 43 751 Eur m., with 2003 consolidated sales of 436,8 Eur m.

      Business Challenge & Objectives                                       Unisys Solution
     Fully integrate with back-office systems, including     Unisys provided the business process consulting,
     SAP                                                     system integration, project management and
                                                             maintenance and support
     Eliminate customer data silos
                                                             Partnered with StayinFront to provide suite of CRM tools
     Provide anytime, anywhere “availability” via PDAs
                                                             for the pharmaceutical industry and deep product
     for110 mobile sales agents
                                                             expertise.
     Provide an easy to use user-interface and set of
                                                             Emphasis on scoping and prototype phase to
     functionalities
                                                             understand requirements and ensure adoption.
     Provide immediate availability of aggregate             Accelerated prototype development to 2 months.
     statistics and reports in flexible formats for review
     by sales managers and back-office staff                 Collaborative approach between Unisys and key users
                                                             to fully define implementation and adoption issues, and
                                                             develop plans to mitigate them.
                                               Business Benefits
     Fast operational-ization of the company’s CRM vision and strategy
     Customer database integration and consolidation
     Improved organizational performance through increased efficiency
     New reporting capabilities to analyze current sales activity and take corrective actions
     Broad end-user adoption


15
Starwood Hotels and Resorts
                                                 Client Situation
     One of the world’s leading hotel and leisure companies, with 105,000 employees
     250,000+ guest rooms in 750+ properties in 82 countries
     Brands include St. Regis, The Luxury Collection, Sheraton, Westin, Four Points, and W Hotels
     Starwood’s guest loyalty program has more than 15 million members

      Business Challenge & Objectives                                      Unisys Solution
     Enhance the guest experience by offering services      Wireless LAN Design and Installation
     such as internet access from guest rooms and           Managed Security Services
     conference rooms
                                                            Broadband Infrastructure Design and Installation
     Ensure a high level of guest service and
     satisfaction                                           Remote Network Management and Help Desk Services
     Protect network computing infrastructure from          Centralized Project Management e business process
     potential security threats and user misuse             consulting, system integration, project management
                                                            and maintenance and support



                                                Business Benefits
     Increased bandwidth and network reliability for guest users
     Ability to provide guests with secure high-speed full bandwidth Internet experience
     New revenue stream from charging guests and hotel franchisees to access the internet
     Competitive adantage




16
Unisys Corporation
                                                 Client Situation
     $5.9 B in revenue with 79% of revenue through services.
     Worldwide information technology services and solutions company; 36,000 people in 100+ countries
     Highly mobile workforce; 4000 Customer Infrastructure Representatives (CIRs) and devices in over 100
     countries
      Business Challenge & Objectives                                     Unisys Solution
     Reduce costs and resources in its call center where       PDA and laptop devices using wireless
     CIR calls are received and data is entered into           technologies to provide consistent approach
     SRMS                                                      regardless of geography or service provider
     Improve quality and accuracy of the data collected        Leverage many service providers to provide
     by CIRs and entered into SRMS                             wireless services on a global basis
     Improve time accounting and reporting issues.             Customized applications to deliver optimal data
                                                               streams to the PDA
     Full integration with the proprietary Unisys call
     management system                                         Post-implementation carrier, device, and
     Ensure transmission of private, sensitive                 application management/support services
     information over public airways is secure
                                               Business Benefits
 >Cost savings associated with a reduction of number of people handling data and associated errors; near-real-
  time reporting
 >Greater data accountability and integrity among field force personnel
 >80% reduction in response times; Time to close out tickets decreased by 71% Call center traffic reduced by
  80%
 >Improved accuracy of customer billings

17
U.S. Dept of Homeland Security
                                                 Client Situation
     Provides the unifying core for the vast national network of organizations and institutions involved in efforts to
     secure our nation with over 180,000 employees worldwide, throughout all DHS agencies.
     More than 87,000 different governmental jurisdictions at the federal, state, and local level have homeland
     security responsibilities.

      Business Challenge & Objectives                                        Unisys Solution
     Secure U.S. border entry points, particularly            Turnkey solution - consulting, project management,
     airports                                                 architecture, deployment, support
     Deploying equipment and personnel is expensive           Real-time voice and data access - anytime and
                                                              anywhere – via Dolphin 9500 Handheld device-
     Significant variations in environmental logistics per
     site, require support for cell and 802.11 wireless       Microsoft® Windows Mobile™, integrated Wireless
                                                              Full Area Networking™ (WFAN) with co-located
     services
                                                              GSM/GPRS, 802.11b, Bluetooth™ radios
     Requirement to capture biographic traveler data -
                                                              Integrated printer & document reader; fingerprint
     fingerprints, facial images, etc
                                                              sensor
                                                              Tightly integrated into existing security model
                                               Business Benefits
     Cost-effective solution for providing anytime, anywhere access for DHS personnel at U.S. airport border
     checkpoints
     Small footprint solution for meeting advanced biometrics and wireless functionality
     End-to-end security ensures data protection and privacy
     Leverages standards-based components, where applicable, for seamless integration and manageability



18
U.S. Golf Association
                                                 Client Situation
     Formed in 1894, the USGA serves as the national governing body of golf for the U.S.
     Sponsors a variety of programs including 13 national championships each year; Writes and interprets Rules of
     Golf; Funds turf grass and course maintenance practices; Supports grassroots programs through its “For the
     Good of the Game” initiative

      Business Challenge & Objectives                                       Unisys Solution
     Golf Scoring System provides real time scoring           Partnership with Intermec Technologies Corp., providing
     services for professional golf tournaments around        802.11b wireless expertise, along with the mobile
     the world                                                access points and wireless terminals
     Custom, non-permanent mobile solutions required          Custom designed wireless solution for each
     for each event                                           tournament, based on physical and logistical
     Walking scorers must collect, input, and upload          requirements
     information real-time throughout the course for          Installs and maintains 175 wired PCs to deliver real
     each hole and each golfer                                time scoring information to on-site media, representing
     Server application calculates information from           another 50 laptops and 20 desktops
     scorers to create key statistics, and then distributes   Provides server and application support for the scoring
     information to hardwired terminals throughout the        system
     tournament
                                               Business Benefits
     Full life-cycle implementation of wireless service and scoring applications for USGA events
     Streamlined process for updating scoring and golfer information, real-time, and without paper
     Custom design and application support as needed to support the USGA Scoring System.
     Proven high reliability and predictable performance


19
U.S. Transportation Security
Administration
                                                  Client Situation
     Responsible for protecting the U.S. transportation systems to ensure freedom of movement for people and
     commerce; Includes airports, railways, highways, transit, maritime, and pipelines.
     Over 429 commercial airports serving more than 2M passengers per day
     Over 6,000 geographically dispersed users requiring mobility services

      Business Challenge & Objectives                                        Unisys Solution
     Managing carrier operations and services from      Project planning, rate negotiations and service procurement;
     a large number of service providers                provides customer service to streamline and enhance
                                                        wireless communications services
     Provide rate standardization and cost
     management for all mobility services and           Created a “Nationwide 500 minute pooled plan” to
     devices                                            standardize rates, giving TSA the ability to accurately budget
     Effective lifecycle management of mobility         and forecast
     equipment                                          Developed customized plan for TSA to ‘rent’ cellular
     Billing management and auditing from service       equipment under the managed services model, eliminating
     providers                                          ownership and disposal of obsolete, damaged or
                                                        malfunctioning equipment
     Provide quality customer service for users
                                                         Consolidated billing and management of daily carrier
                                                        operations of all cellular services

                                               Business Benefits
     Rate Standardization – eliminate costs from usage overages
     Cost Savings – TSA will save nearly 30% in the first contract year over the previous carrier billing
     Overall Program Optimization – Unisys created a database of all active units and associated usage and made
     recommendations for deactivation or redeployment

20
Verizon Wireless
                                                Client Situation
     Diverse work force of approximately 208,000 employees
     Verizon Wireless serves 42.1 million voice and data customers across the United States.
     International presence includes wireline and wireless operations and investments, primarily in the Americas
     and Europe

      Business Challenge & Objectives                                      Unisys Solution
     Eliminate inefficiencies between disparate NOC              Implement software to integrate several NOC
     systems and automate processes                              systems; automate processes; enable access to
                                                                 trouble ticket system via mobile devices
     Improve response times of field and NOC
     technicians                                                 Non-invasive implementation ensured the
                                                                 workforce remained continually operational
     Control costs associated with supporting a wireless
     network and its customers                                   Software’s Presentation Level Integration (PLI)
                                                                 technology automatically navigates the network
                                                                 information systems; identifies the relevant pieces
                                                                 of information, and enters them into the trouble
                                                                 ticket system

                                              Business Benefits
     Savings of several minutes per incident – adding to hundreds of hours/day across all NOC technicians
     Efficient utilization of NOC resources; less administrative burden; more time for network management
     Immediate access to information – reduced repair time, especially on high priority trouble tickets
     Savings on communication costs
     Immediate updates to the trouble ticket system ensures accurate and timely reporting
     Significantly better equipment, resource and network utilization
21
Thank You.

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Mobility solutions client presentation

  • 1. Mobility Solutions. Manage IT Complexity. Drive Business Results. Juarez Junior Systems Architect - UGO
  • 2. Agenda. The Mobility Challenge Unisys Mobility Solutions Our Approach Why Unisys? 2
  • 3. Enterprise Mobility Challenges. IT Planning Challenges IT Management Challenges •Setting strategic mobility vision while •Addressing proliferation technologies and of standards are rapidly outside personal devices changing accessing corporate resources •Reeling in initiatives underway to maximize •Supporting an increasing benefits number of mobile workers, or large •Establishing a common field/sales force vision of mobility (infrastructure, staff) ownership and scope Challenge of Demonstrating Business Value •Hiring/training staff •Maximizing ROI by unlocking access to key knowledgeable applications and messaging about mobility •Rapidly demonstrating success from mobility technologies investments •Maintaining security and •Translating successful pilots to full scale management issues deployments unique to the mobile 3 environment
  • 4. Challenges Lead to Immediate Solutions. Companies are managing an array of personal devices used by employees—it can be chaos! • Unisys helps clients convert “personal” productivity devices into “enterprise” productivity devices • Unisys helps IT departments keep track of and manage these personal devices • Unisys helps enterprises reduce costs associated with mobile devices as well as enhance their value by enabling secure access to enterprise applications and integrating them into business processes 4
  • 5. Mobility Is More Than … The latest gadgets It’s about being able to work from anywhere, at any time, with any device 5
  • 6. Mobility – The Next Logical Step. The Field is Where You Make Your Money • If your processes fail to follow, you lose money, time & customers • Processes need not be constrained by time, location or device Actively Utilize Mobility in Your Core Processes • Extend your infrastructure & processes beyond your desk • Build a corporate mobility strategy to gain from process mobilization ERP Customer Data SFA Product Info SAP Productivity Data E-Mail Operations Data Intranet 6
  • 7. Complexity of Mobility Landscape Requires Cohesive Integration. Multiple Device Multiple Network Multiple Mobility Gateway Types and OS Types and Carriers Applications / Data “Application Mobilizer” Sources ERP Corporate or ISP Wireless Email LAN CRM Database Legacy Mobile Data Operator Applications Service Collaboration Security Services Management Infrastructure 7
  • 8. Unisys Mobility Solutions Unisys takes a holistic approach to mobility by offering comprehensive and realistic solutions tailored to each client Unisys understands – because we’ve done it – that Mobility is a difficult undertaking for any organization • Unisys has implemented successfully a full suite of mobility solutions for its global workforce • Field Force Case Study and Mobile access to email and personal information management True global reach • Unisys has real capability on the ground around the world • One company, not a network of affiliates We’ve integrated an Advisory approach into our Transformation and Managed Service offerings 8
  • 9. Mobility Advisory Services Business  Details mobility direction, defines strategy, identifies specific Strategy Architecture mobility opportunities and articulates the architecture required to support the strategy. Service Portfolio  Defines what infrastructure services are required to support Definition business architecture objectives. Infrastructure  Defines how the IT organization ensures they execute their Governance & Strategy mission properly and identifies key controls & measures for Measurement ensuring and verifying delivery. Investment  Provides Guidance on priorities for mobility infrastructure-oriented Strategy initiatives. Infrastructure Infrastructure  Defines how infrastructure technology components fit together to Architecture Architecture deliver core services to the business. Infrastructure Execution  Details how and when a new environment or new approach Execution Plan should be implemented and managed. Planning 9
  • 10. Mobility Transformation Services Start-up phase of project Defines project goals/objectives and test/acceptance criteria, key Scope stakeholders, project team member roles/responsibilities and work plan. In the case of application mobilization work, may use facilitated workshop technique to rapidly identify, clarify and capture use cases. Specification and documentation of conceptual and physical design Design Provide evaluation of alternatives and selection of specific technologies and products required to successfully implement the project.` Build out of mobility solution and test in accordance with requirements and pre-defined acceptance criteria. Develop & Test May include configuration of existing infrastructure elements and lightweight application development. Roll-out of mobility solution across defined user-base; to include user training. Deploy Assumes maintenance and support processes and procedures are defined (either through Unisys Managed Services or client-owned process). 10
  • 11. Mobility Managed Services  Incident and Request Management portion of Service Desk ensures a single point of contact for the client and functions as a coordinator for problem resolution.  Asset/Device Tracking consists of the people, processes, and tools required to Service Desk efficiently manage the wireless assets throughout the lifecycle phases of Required acquisition, deployment, and retirement. Services  Procurement services that source, provision and track wireless devices. Service will provide 24 hour replacement and proof of delivery. Service  Service Portal allows the end user to communicate with the Service Desk via Portal the Internet to submit incidents and requests, as well as, check the status or requests and trouble tickets and view reports. Distributed  Distributed Systems Management provides management of PIM (Personal Systems Information Management) and e-mail accelerator servers to their managed Management server environment.  Wireless Plan Optimization delivers cellular provider cost verification, validation, cost allocation to the user level and optimization of all wireless- Optional Wireless Plan related expenses, including voice, data, and mobility hardware costs. This will Optimization Services aid the client in potentially reducing vendor billing errors and simplify billing data complexity.  Managed Communications Services-Client Provider Management assumes Managed the management of the Client cellular Provider’s relationship on their behalf Communications for cellular service provisioning, change management, and SLA attainment Services reporting. 11
  • 12. Unisys Differentiators in Mobility Services Space. Practical point of view based on real world experience • Consistent with accepted “Enterprise Planning” theories • We apply that theory-based framework, but begin with application of knowledge gained from actual engagements Advisory approach integrated into Transformation and Managed Service offerings • Unisys will provide you with the tools to transform and manage your agile environment, or we can handle those chores for you • Boutiques and large consultancies leave it to you to figure out how to utilize their advice True global reach • Unisys has real capability on the ground around the world • One company, not a network of affiliates 12
  • 13. Unisys. The right company to help you connect your business strategy to your mobile IT infrastructure Optimal balance of business value & cost containment Committed to the continuous improvement of your agile IT infrastructure WE “MOBILIZE” YOUR INFRASTRUCTURE TO MEET YOUR BUSINESS OBJECTIVES. 13
  • 15. Sanofi-Aventis Client Situation Second largest pharmaceutical group in France; Seventh in Europe; among the top 20 in the world Market capitalisation 43 751 Eur m., with 2003 consolidated sales of 436,8 Eur m. Business Challenge & Objectives Unisys Solution Fully integrate with back-office systems, including Unisys provided the business process consulting, SAP system integration, project management and maintenance and support Eliminate customer data silos Partnered with StayinFront to provide suite of CRM tools Provide anytime, anywhere “availability” via PDAs for the pharmaceutical industry and deep product for110 mobile sales agents expertise. Provide an easy to use user-interface and set of Emphasis on scoping and prototype phase to functionalities understand requirements and ensure adoption. Provide immediate availability of aggregate Accelerated prototype development to 2 months. statistics and reports in flexible formats for review by sales managers and back-office staff Collaborative approach between Unisys and key users to fully define implementation and adoption issues, and develop plans to mitigate them. Business Benefits Fast operational-ization of the company’s CRM vision and strategy Customer database integration and consolidation Improved organizational performance through increased efficiency New reporting capabilities to analyze current sales activity and take corrective actions Broad end-user adoption 15
  • 16. Starwood Hotels and Resorts Client Situation One of the world’s leading hotel and leisure companies, with 105,000 employees 250,000+ guest rooms in 750+ properties in 82 countries Brands include St. Regis, The Luxury Collection, Sheraton, Westin, Four Points, and W Hotels Starwood’s guest loyalty program has more than 15 million members Business Challenge & Objectives Unisys Solution Enhance the guest experience by offering services Wireless LAN Design and Installation such as internet access from guest rooms and Managed Security Services conference rooms Broadband Infrastructure Design and Installation Ensure a high level of guest service and satisfaction Remote Network Management and Help Desk Services Protect network computing infrastructure from Centralized Project Management e business process potential security threats and user misuse consulting, system integration, project management and maintenance and support Business Benefits Increased bandwidth and network reliability for guest users Ability to provide guests with secure high-speed full bandwidth Internet experience New revenue stream from charging guests and hotel franchisees to access the internet Competitive adantage 16
  • 17. Unisys Corporation Client Situation $5.9 B in revenue with 79% of revenue through services. Worldwide information technology services and solutions company; 36,000 people in 100+ countries Highly mobile workforce; 4000 Customer Infrastructure Representatives (CIRs) and devices in over 100 countries Business Challenge & Objectives Unisys Solution Reduce costs and resources in its call center where PDA and laptop devices using wireless CIR calls are received and data is entered into technologies to provide consistent approach SRMS regardless of geography or service provider Improve quality and accuracy of the data collected Leverage many service providers to provide by CIRs and entered into SRMS wireless services on a global basis Improve time accounting and reporting issues. Customized applications to deliver optimal data streams to the PDA Full integration with the proprietary Unisys call management system Post-implementation carrier, device, and Ensure transmission of private, sensitive application management/support services information over public airways is secure Business Benefits >Cost savings associated with a reduction of number of people handling data and associated errors; near-real- time reporting >Greater data accountability and integrity among field force personnel >80% reduction in response times; Time to close out tickets decreased by 71% Call center traffic reduced by 80% >Improved accuracy of customer billings 17
  • 18. U.S. Dept of Homeland Security Client Situation Provides the unifying core for the vast national network of organizations and institutions involved in efforts to secure our nation with over 180,000 employees worldwide, throughout all DHS agencies. More than 87,000 different governmental jurisdictions at the federal, state, and local level have homeland security responsibilities. Business Challenge & Objectives Unisys Solution Secure U.S. border entry points, particularly Turnkey solution - consulting, project management, airports architecture, deployment, support Deploying equipment and personnel is expensive Real-time voice and data access - anytime and anywhere – via Dolphin 9500 Handheld device- Significant variations in environmental logistics per site, require support for cell and 802.11 wireless Microsoft® Windows Mobile™, integrated Wireless Full Area Networking™ (WFAN) with co-located services GSM/GPRS, 802.11b, Bluetooth™ radios Requirement to capture biographic traveler data - Integrated printer & document reader; fingerprint fingerprints, facial images, etc sensor Tightly integrated into existing security model Business Benefits Cost-effective solution for providing anytime, anywhere access for DHS personnel at U.S. airport border checkpoints Small footprint solution for meeting advanced biometrics and wireless functionality End-to-end security ensures data protection and privacy Leverages standards-based components, where applicable, for seamless integration and manageability 18
  • 19. U.S. Golf Association Client Situation Formed in 1894, the USGA serves as the national governing body of golf for the U.S. Sponsors a variety of programs including 13 national championships each year; Writes and interprets Rules of Golf; Funds turf grass and course maintenance practices; Supports grassroots programs through its “For the Good of the Game” initiative Business Challenge & Objectives Unisys Solution Golf Scoring System provides real time scoring Partnership with Intermec Technologies Corp., providing services for professional golf tournaments around 802.11b wireless expertise, along with the mobile the world access points and wireless terminals Custom, non-permanent mobile solutions required Custom designed wireless solution for each for each event tournament, based on physical and logistical Walking scorers must collect, input, and upload requirements information real-time throughout the course for Installs and maintains 175 wired PCs to deliver real each hole and each golfer time scoring information to on-site media, representing Server application calculates information from another 50 laptops and 20 desktops scorers to create key statistics, and then distributes Provides server and application support for the scoring information to hardwired terminals throughout the system tournament Business Benefits Full life-cycle implementation of wireless service and scoring applications for USGA events Streamlined process for updating scoring and golfer information, real-time, and without paper Custom design and application support as needed to support the USGA Scoring System. Proven high reliability and predictable performance 19
  • 20. U.S. Transportation Security Administration Client Situation Responsible for protecting the U.S. transportation systems to ensure freedom of movement for people and commerce; Includes airports, railways, highways, transit, maritime, and pipelines. Over 429 commercial airports serving more than 2M passengers per day Over 6,000 geographically dispersed users requiring mobility services Business Challenge & Objectives Unisys Solution Managing carrier operations and services from Project planning, rate negotiations and service procurement; a large number of service providers provides customer service to streamline and enhance wireless communications services Provide rate standardization and cost management for all mobility services and Created a “Nationwide 500 minute pooled plan” to devices standardize rates, giving TSA the ability to accurately budget Effective lifecycle management of mobility and forecast equipment Developed customized plan for TSA to ‘rent’ cellular Billing management and auditing from service equipment under the managed services model, eliminating providers ownership and disposal of obsolete, damaged or malfunctioning equipment Provide quality customer service for users Consolidated billing and management of daily carrier operations of all cellular services Business Benefits Rate Standardization – eliminate costs from usage overages Cost Savings – TSA will save nearly 30% in the first contract year over the previous carrier billing Overall Program Optimization – Unisys created a database of all active units and associated usage and made recommendations for deactivation or redeployment 20
  • 21. Verizon Wireless Client Situation Diverse work force of approximately 208,000 employees Verizon Wireless serves 42.1 million voice and data customers across the United States. International presence includes wireline and wireless operations and investments, primarily in the Americas and Europe Business Challenge & Objectives Unisys Solution Eliminate inefficiencies between disparate NOC Implement software to integrate several NOC systems and automate processes systems; automate processes; enable access to trouble ticket system via mobile devices Improve response times of field and NOC technicians Non-invasive implementation ensured the workforce remained continually operational Control costs associated with supporting a wireless network and its customers Software’s Presentation Level Integration (PLI) technology automatically navigates the network information systems; identifies the relevant pieces of information, and enters them into the trouble ticket system Business Benefits Savings of several minutes per incident – adding to hundreds of hours/day across all NOC technicians Efficient utilization of NOC resources; less administrative burden; more time for network management Immediate access to information – reduced repair time, especially on high priority trouble tickets Savings on communication costs Immediate updates to the trouble ticket system ensures accurate and timely reporting Significantly better equipment, resource and network utilization 21