Kurt Nieser\'s Resume-2011

1. Kurt J. Nieser
The District on Kernan, apt 914 B
3601 Kernan Blvd. S
Jacksonville, FL 32224
Cell: (478) 442-6317
kurt.nieser@gmail.com
EDUCATION
2008 BA Degree, Honors, Georgia College and State University, Milledgeville
GA
2005 Diploma, Mount De Sales Academy, Macon GA
EMPLOYMENT
2010 Customer Care Unit(Cypress Property and Casualty/ Cypress Texas
Lloyds )
• Responsible for familiarizing myself with the insurance claims
process.
• Responsible for familiarizing myself with the policies and procedures
of Cypress Property and Casualty/Cypress Texas Lloyds.
• Provide excellent customer service by calling all Cypress
policyholders immediately following the report of a claim to educate
them of the process, to answer any questions, and to inform them of
when to expect a call and from whom.
• Calls the policyholder's agent and other involved parties to establish
a clear communication between the insured, their agent, and the
representatives.
• Responsible for updating the database and ensuring that the most
correct information is recorded.
• Responsible for keeping an organized calender to keep a concise
record of when to call policyholders and agents concerning the
progress of the claim
• Responsible for taking incoming calls from our policyholders and
answering any questions they may have as well as transferring them
to the appropriate party.
• Responsible for gathering and reporting data for analysis to improve
the efficiency and productivity of the Customer Care Departments

2. • Responsible for supporting the Claims Adjustment Department, the
Marketing Department, Other Customer Care Representatives, and
any other department requiring my expertise.
2010 ING Aetna Annual Enrollment Department (Spherion)
• - Responsible for familiarizing myself with health, vision, and other
employee benefits in general and specifically as they are adapted to
Aetna's benefits plan
• -Receives calls from Aetna benefit participants and addresses their
questions to the best of my ability and qualifications
• -Transfers callers to the appropriate departments as needed
• -Aid in enrolling customers by guiding them through the company
website and providing them information concerning their elections.
2010 State Farm Catastrophe Services CSA Department (Spherion)
• -Responsible for locating appropriate documents such as SOL's,
Estimates, Drafts, and other documents
• -Ensures that all documents are free of errors, matched
appropriately, and mailed off to the correct policyholders
• adheres to special instructions regarding specific claims including
overnight mail, faxing documents, and following paper instructions
• receives calls from policyholders, claim representatives, adjusters,
and contractors and addresses their needs to the best of my ability
and found the appropriate party to transfer them to.
• types messages from callers and sends them to the
appropriate team managers
• relays print message documents to the appropriate team members
• ensures that all closing duties are taken care of including locking the
personal mail cabinet, refilling the printers with paper, and
gathered imaging and routing documents from the other
departments.
• sends messages to the appropriate team manager's from the
incoming voicemail.
• ensures that void drafts are destroyed
• uses software from state farm including the website, reflections, and
workflow in order to accomplish these tasks
• uploads incoming photographs to appropriate claim files
• adds log notes to the claim file when appropriate.
2008 Customer Service Phone Correspondent, GEICO Auto Insurance, Macon
GA
• Answers questions, educates Policy Holders on their insurance
coverage, makes changes to policies, sells additional coverage, and
does whatever it takes to please the customers.

3. • Averages 150 telephone calls concerning clients and claims a day.
Resolves all Policy Holder's requests and concerns in an efficient and
upbeat manner. Handles each request and ensures each customer is
satisfied on the first call.
• Provides outstanding customer service. Deals with customers with
great patience, uses problem-solving skills, and gathers information
and makes decisions. Demonstrates an understanding and
commitment to first call resolution.
• Uses Microsoft Word and Outlook and prepares documents and
correspondence.
• Manages/prioritizes workload.
2008 Counselor, Youth Center, Robins Air Force Base GA
• Conducts and supervises appropriate programs, activities in a
leadership capacity. Leads games and creates activities as planned.
• Plans, implements and publicizes special events. Assists in the
preparation of posters, bulletin boards and other means of
advertisement. Ensures program information is available.
• Assists Recreation Supervisor in the maintenance of records and
completion of reports (i.e. Participation Usage Reports, time cards,
incident/accident reports, etc.) as directed. Informs Supervisor of
materials and supplies necessary to conduct programs.
• Develops, maintains, and enforces the policies and area ground
rules. Ensures the area is neat and free of health and safety
hazards. Assists with room-set-ups (moving tables/chairs etc.).
Cleans all program areas after completion of activities.
• Maintains and inventories property and equipment. Conducts regular
safety checks of the area, and reports problems that need to be
corrected. Reports any accidents, incidents, or industrial injuries
immediately to Supervisor.
• Attends appropriate staff meetings, training sessions.
2007 Engineer Research Assistant, MERC (Mercer Engineering Research
Center), Warner Robins GA
• Compares data with source documents, re-enters data in
verification format to detect errors. Transcribes Adobe PDF into
Excel spreadsheets. Compiles, sorts, and verifies the accuracy of
data before it is entered. Locates and corrects data entry errors;
reports them to supervisors. Selects materials needed to complete
work assignments. Stores completed documents in appropriate
locations.
• Manages document filing system. Files and maintains Technical
Library.
• Maintains logs of activities and completed work.

4. 2006 Laborer, Bass Custom Landscaping, Warner Robins GA
• Cares for established lawns. Mows and edges around flower beds
and lawns. Plants seeds, bulbs, foliage, flowering plants, grass, ground
covers, trees, and shrubs, and applies mulch for protection. Aerates,
weeds, and removes thatch. Prunes and trims trees, shrubs, and
hedges. Waters lawns, trees, and plants. Gathers and removes litter.
• Maintains and repairs tools, equipment, and structures such as
buildings, greenhouses, fences, and benches. Operates powered
equipment such as mowers, tractors, twin-axle vehicles, chain-saws,
electric clippers, sod cutters, and pruning saws. Operates hand tools
such as shovels, rakes, pruning saws, saws, hedge, brush trimmers,
and axes. Uses portable sprinkler systems, hoses, or watering cans.
• Follows planned landscaping designs to determine where to lay
sod, sow grass, or plant flowers and foliage. Trims and picks flowers,
and cleans flower beds. Hauls or spreads topsoil and straw over
seeded soil to hold soil in place.
2003 Boy Scout Troop 416, Warner Robins GA
• Eagle Scout
2002- 2005 Rifle Range and First Aid Camp Counselor, Camp Woodruff -
Atlanta Area Council BSA, Blairsville, GA
• Teaches, assists and is a role model for younger scouts.
• Riflery and First Aid Instructor. Provides quality firearm instruction and oversees
safety on the range. Provides first aid instruction for merit badge qualification.
SOFTWARE/SYSTEMS
Proficient with Microsoft Windows XP, Microsoft Word, Microsoft Excel,
Microsoft Power Point, Microsoft Office, Lexis, Nesix, Jstore, Galileo.
References upon request.

5. REFERENCES
Temeikio, 1(800) 841-9160, Supervisor, GEICO Auto Insurance, Macon GA
Marvin Hawkins (478) 926-2110, Supervisor, Youth Center, Robins Air Force Base GA
Mrs. Mary Schleider, (478) 953-6800 , Engineer, MERC (Mercer Engineering Research
Center), Warner Robins GA
Tony Bass, (478) 922-31008, Owner, Bass Custom Landscaping, Warner Robins GA
Mr. Michael Schleider, (478) 955 -6047 , Scout Master, Boy Scout Troop 416, Warner
Robins GA
Byron Jones, (770) 989-8820, Supervisor, Camp Woodruff - Atlanta Area Council BSA