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Implementing Business                                                              Book early, 
                                                                                                               courses will be 

                               Excellence & Innovation
                                                                                                                       strictly 
                                                                                                                      limited!

                               Methods
                               M h d - Specialist Training Series
                               Lean Six Sigma Green Belt Certification Offered

                 For Manufacturing Industry: Starts 25 October 2009
                                                       October,                  il      b i     i h
                                                                                Hilton Dubai Jumeirah Resort
                   For Service Industries: Starts 28 October, 2009                       Dubai, UAE

    “Most comprehensive and innovative training for Business Excellence, Innovation and Lean Six 
                             Sigma in the region” Ahmad Tammam, ADAT

Top 6 Benefits!
1   Lead Business Excellence and Innovation Projects
    Lead Business Excellence and Innovation Projects                  Who Should Attend?
                                                                      Who Should Attend?
2   Understand and Document Process Performance                       This specialist training series is for professionals 
                                                                      from all industries who are interested in 
3   Uncover Root Cause of Poor Process Performance                    business excellence, innovation, quality, R&D, 
                                                                      process improvement, organizational change 
4   Improve and Innovate Process Performance                          and project management. Also Lean Six Sigma 
                                                                      Green Belt candidates. Participants can choose 

5   Maintain Breakthrough Process Performance
                                                                      from manufacturing or service‐based (i.e., 
                                                                      healthcare, government, financial services, 
                                                                      healthcare government financial services

6
                                                                      retail and tourism) industry programs. 
    Get Certified as a Lean Six Sigma Green Belt

                           Call: +971 4 3197645  – www.i360institute.com
The Program
                          raining Series




                                                                                                        5 Great Courses in One Unique Package!
              Specialist Tr




                                                                                                        This unique program teaches the fundamentals of business        Program Benefits: 
                                                                                                        excellence and innovation, lessons which can be applied in      After completing the Implementing 
                                                                                                        any organization to optimize business processes, improve 
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                                                                                                                                                                        Business Excellence and Innovation Methods program, 
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                                                                                                        customer satisfaction, increase innovative problem‐solving 
                                                                                                        customer satisfaction increase innovative problem‐solving       participants will be able to:
                                                                                                                                                                        participants will be able to:
                                                                                                        capacity, and add value to new products and services. 
                                                                                                                                                                        •   Understand how to promote and lead business 
                                                                                       cation Offered




                                                                                                        The program includes four two‐day courses and one three‐            excellence and innovation in their organization.
                                                                                                        day course, and follows the Lean Six Sigma DMAIC roadmap        •   Identify and scope high‐impact improvement and 
                                                                                                        (Define – Measure – Analyze – Improve – Control). In                innovation projects that maximize ROI.
                                                                                                                                                                                        p j
                 ness Excellen & Innov
                                                      Lean Six Sigma Green Belt Certific




                                                                                                        addition, each course includes carefully selected innovation    •   View processes from the customer’s point of view to 
                                                                                                        tools and techniques, which increase process innovation             add value and increase innovation.
                                                                                                        and creative thinking. When taken in sequence, each             •   Understand and document processes to identify areas 
                                                                                                        course builds upon the previous ones to present a                   for improvement and innovation.
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                                                                                                        systematic methodology for business excellence and              •   Apply statistical analysis to process data to uncover the 
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                                                                                                        innovation. 
                                                                                                        i      ti                                                           root source of process‐based pain points and unmet 
                                                                                                                                                                                          f          b d i         i      d
                                                                                                                                                                            “jobs to be done.”
                                                                                                        Whether you’re interested in becoming a certified Lean Six      •   Apply a variety of improvement tools and innovation 
                                                                                                        Sigma Green Belt, or you’re looking to make a positive              techniques that result in breakthrough process 
                                                                                                        contribution to continuous improvement and innovation in            performance.
                                                                                                        your organization, this five course series provides the 
                                                                                                        your organization this five‐course series provides the          •   Put systems in place to sustain process improvements 
                                                                                                                                                                            Put systems in place to sustain process improvements
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                                                                                                        knowledge and skills you need to be successful.                     and innovation for the long term.



                                                                                                                       When you register for Implementing Business Excellence and Innovation Methods, 
                                                                                                                            y     g      f     p         g                                          ,
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                                                                                                                        Innovation 360 pays for your accommodation at Hilton Dubai Jumeirah Resort.
                                                                                                                            Register NOW and secure your free accommodation by simply visiting 
                                                                                                                         www.i360institute.com/beiprogram or calling our office at + 971 4 319 7645
raining Series
                                                                                                        The Courses
                                                                                                        Course One: Identifying Business Excellence and Innovation                       Course Two: Understanding and Documenting Process 
                                                                                                        Opportunities                                                                    Performance
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                                                                                                        25‐26 October, 2009 ‐ Manufacturing                                              15‐16 November, 2009 ‐ Manufacturing
                                                                                                        28‐29 October, 2009 ‐ Services                                                   18‐19 November, 2009 – Services
                                                                                                        To be truly effective, business excellence and innovation programs must          Every pain point or unmet need is part of a larger process. Understanding 
                                                                                                        focus on the issues that have the greatest impact on the organization’s          how that process operates is crucial to resolving the pain point or meeting 
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                                                                                                        strategy, and that provide the best return on investment. Thus, the ability      the need. Business excellence and innovation experts, must know how to 
                                     vation Metho




                                                                                                        to identify strategically significant opportunities for improvement and          think systematically, as opposed to viewing problems in isolation, which 
                                                                                                        innovation is a critical skill for business excellence and innovation experts.   rarely leads to a lasting solution.
                                                                                       cation Offered




                                                                                                        Course Description:                                                              Course Description: 
                                                                                                        This two‐day course guides you through a step‐by‐step approach to                This two‐day course provides the structure and tools you need to effectively 
                                                                                                        identifying key processes – those that will benefit the most from focused        understand and document process performance. You also learn how to 
                                                                                                        improvement and innovation. You also learn how to identify critical  pain 
                                                                                                        improvement and innovation. You also learn how to identify critical “pain        collect reliable data to help you make informed decisions about the process.
                                                                                                                                                                                         collect reliable data to help you make informed decisions about the process
                 ness Excellen & Innov
                                                      Lean Six Sigma Green Belt Certific




                                                                                                        points” that are ripe for improvement, and how to uncover unfulfilled 
                                                                                                        “jobs” that can be addressed through innovative thinking.                        Key Topics: 
                                                                                                                                                                                         • How to understand and document process flow at a macro level using 
                                                                                                        Key Topics:                                                                        tools like flow charts and process maps.
                                                                                                        • How business excellence and innovation experts can contribute to a             • How to understand and document process performance at a detailed 
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                                                                                                          culture of innovative problem‐solving and continuous improvement.                level using current‐state Value Stream Mapping.
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                                                                                                        • How to identify pain points and “jobs to be done” that align with
                                                                                                          How to identify pain points and “jobs to be done” that align with              • How to identify value‐added process steps and eliminate unnecessary 
                                                                                                          organizational strategy and key business metrics, using tools such as the        steps using the principles of Lean waste elimination.
                                                                                                          Value Quotient method.                                                         • How to invigorate your problem solving skills using the scientific method 
                                                                                                        • How to view pain points and unmet needs from the customer’s point of             of problem solving.
                                                                                                          view, using techniques such as Voice of the Customer and ethnography.          • How to refine the scope of a business problem using graphical analysis 
                                                                                                        • How to differentiate between customer expectations (outcome versus               tools such as histograms, box plots and run charts.
                                                                                                          p
                                                                                                          performance and perception).
                                                                                                                             p    p     )                                                • How to use basic inferential statistics to understand the voice of the
                                                                                                                                                                                           How to use basic inferential statistics to understand the voice of the 
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                                                                                                        • How to identify the larger process or system that is enabling a pain point       process.
                                                                                                          or unmet need using the SIPOC tool.                                            • How to set up an effective process measurement system that reduces 
                                                                                                        • How to select the methodology that will provide the improvement or               measurement error and bias.
                                                                                                          innovation you seek.                                                           • How to plan for and collect data that provides a realistic picture of 
                                                                                                        • How to scope the improvement or innovation using tools such as                   process performance.
                                                                                                          Heuristic Redefinition.                                                        • How to measure the true capability of a process.
                                                                                                                                                                                                                        p      y      p
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                                                                                                        • H
                                                                                                          How to properly define a project to set expectations and provide a 
                                                                                                                          l d fi        j                   i     d      id              • How to create a climate for process excellence and innovation using Lean 
                                                                                                          baseline for tracking benefits.                                                  techniques such as 5S and Standard Work.
                                                                                                        • How to gain support from key stakeholders who will be affected by the 
                                                                                                          improvement or innovation using change management best practices 
                                                                                                          such as stakeholder analysis, dealing with resistance and effective 
                                                                                                          communication.
raining Series
                                                                                                        The Courses
                                                                                                        Course Three: Uncovering the Root Cause of Poor Process                           Course Four: Improving and Innovating Process Performance
                                                                                                        Performance
                                                                                                                                                                                          13 14 January, 2010 
                                                                                                                                                                                          13‐14 January 2010 ‐ Manufacturing
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                                                                                                        15‐17 December, 2009 ‐ Services                                                   20‐22 January, 2010 – Services
                                                                                                        20‐22 December, 2009 – Manufacturing                                              Many organizations attempt to improve and innovate processes by 
                                                                                                        Pain points and unmet needs can usually be traced back to process inputs.         applying tried‐and‐true techniques. However, traditional thinking rarely 
                                                                                                        Sometimes the root cause is apparent. When it’s not, in‐depth analysis of         results in lasting breakthrough performance. Business excellence and 
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                                                                                                        process data is needed to uncover the source of the problem. Business             innovation experts who are trained to think and solve problems creatively 
                                     vation Metho




                                                                                                        excellence and innovation expert learn a variety of statistical analysis tools    can lead the organization toward more effective and innovative solutions.
                                                                                                                                                                                              l d th           i ti t      d      ff ti      di       ti     l ti
                                                                                                        to help them analyze process data so they can permanently solve the 
                                                                                                                                                                                          Course Description: 
                                                                                       cation Offered




                                                                                                        problem.
                                                                                                                                                                                          This two‐day course provides a variety of innovative problem‐solving 
                                                                                                        Course Description:                                                               techniques that you can use to eliminate process pain points and fulfill 
                                                                                                        This three‐day course provides instruction in the statistical tools and           jobs to be done. In addition to generating solutions, you learn how to 
                                                                                                        techniques used to diagnose the relationship between process inputs and 
                                                                                                        techniques used to diagnose the relationship between process inputs and           prioritize and select the best one, and test it before implementing it.
                                                                                                                                                                                          prioritize and select the best one, and test it before implementing it.
                 ness Excellen & Innov
                                                      Lean Six Sigma Green Belt Certific




                                                                                                        output.
                                                                                                                                                                                          Key Topics: 
                                                                                                        Key Topics:                                                                       • How to generate innovative improvement ideas that will result in true 
                                                                                                        • How to identify process inputs and outputs using tools such as Functional         breakthrough performance.
                                                                                                          Analysis and FMEA.                                                              • How to encourage innovative thinking using a variety of brainstorming 
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                                                                                                        • How to draw on subject matter expertise to discover potential failure             techniques such as SCAMPER, Brainwriting 6‐3‐5, and Provocation and 
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                                                                                                          modes within a process.                                                           Movement.
                                                                                                        • How to use statistical tests to validate relationships between specific         • How to ensure that solutions take advantage of all available resources 
                                                                                                          inputs and process output.                                                        using Resource Optimization technique.
                                                                                                        • How to mitigate the risk associated with making the wrong decision.             • How to solve solution contradictions using principles such as Structured 
                                                                                                        • How to optimize analysis by selecting the right sample sizes.                     Abstraction, Separation Principles and 76 Standard Solutions from TRIZ 
                                                                                                        • How to analyze multiple variables at once when historical data is                 (Theory of Inventive Problem Solving).
                                                                                                          available
                                                                                                          available.                                                                      • How to stratify prioritize and select the best solution using techniques
                                                                                                                                                                                            How to stratify, prioritize and select the best solution using techniques 
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                                                                                                        • How to construct a simple experiment to prove relationships using Design          such as affinity diagrams and Six Thinking Hats.
                                                                                                          of Experiments.                                                                 • How to use statistical tools such to guide you to “best case” settings.
                                                                                                        • How to study the flow of a process and coordinate activity to minimize          • How to test a solution to ensure it will meet performance goals using 
                                                                                                          process waste using tools such as Creative Challenge, Spaghetti Diagrams,         techniques such as Function Structure, Piloting and Prototyping.
                                                                                                          Work Combination Charts, Kanbans and Takt Time.
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                                                                                                                                                                                          Early Bird Discount ‐ 10% Off List Price
                                                                                                        Classroom size is limited. Register today!                                        List Price: $6,000 USD ($5,400 USD with Early Bird discount)
                                                                                                          www.i360institute.com/beiprogram                                                  INCLUDES all 5 courses in this series
                                                                                                                                                                                            INCLUDES hotel accommodations at the Hilton Dubai Jumeirah
raining Series
                                                                                                        The Courses
                                                                                                        Course Five: Maintaining Breakthrough Process Performance                     Optional Lean Six Sigma Green Belt Certification
                                                                                                        7 8 February, 2010 
                                                                                                        7‐8 February, 2010 ‐ Manufacturing                                            For 1 year from start of courses
                                                                                                                                                                                      For 1 year from start of courses
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                                                                                                        10‐11 February, 2010 – Services
                                                                                                                                                                                      Lean Six Sigma Green Belt certification is an option for participants in the 
                                                                                                        Even the most beneficial process improvements and innovations can             Implementing Business Excellence and Innovation Methods specialist 
                                                                                                        whither away due to resistance or lack of process controls. Business          training series.
                                                                                                        excellence and innovation experts help process owners and subject matter 
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                                                                                                        experts put systems in place to ensure the improvements and innovations       The five courses in this training series follow the Lean Six Sigma DMAIC 
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                                                                                                        are sustained over time.
                                                                                                        are sustained over time                                                       roadmap (Define – Measure – Analyze – Improve – Control). As a result, 
                                                                                                                                                                                      roadmap (Define – Measure – Analyze – Improve – Control) As a result
                                                                                                                                                                                      students receive comprehensive instruction in how to properly define, 
                                                                                                        Course Description:                                                           scope, lead and execute Performance Excellence projects using the DMAIC 
                                                                                       cation Offered




                                                                                                        This two‐day course demonstrates how to continually monitor processes to      methodology.
                                                                                                        detect any changes in performance. You also learn techniques for keeping 
                                                                                                        the process stable over the long term.                                        The training series also includes instruction on innovation techniques and 
                                                                                                                                                                                      change management tools, giving students an added edge to effectively 
                 ness Excellen & Innov
                                                      Lean Six Sigma Green Belt Certific




                                                                                                        Key Topics:                                                                   manage, support and motivate teams to achieve project goals.
                                                                                                        • How to document the improved process and related performance 
                                                                                                          expectations using control plans and capability studies.                    Why Choose Innovation 360 for Lean Six Sigma Certification?
                                                                                                        • How to design a control plan that keeps the process within performance      Lean Six Sigma Green Belts trained by Innovation 360 are more prepared to 
                                                                                                          limits.                                                                     tackle real‐world problems and lead Lean Six Sigma projects than Green 
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                                                                                                        • How to monitor process inputs to ensure optimal process output using        Belts trained by other companies. Here's why:
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                                                                                                          Statistical Process Control.
                                                                                                          S i i lP            C     l
                                                                                                        • How to use time‐based measurement techniques such as SPC to alert           • Comprehensive Program ‐ Innovation 360 packs in more skills and 
                                                                                                          process owners of potential problems.                                         concepts than its toughest competitors. This intensive training translates 
                                                                                                        • How to virtually eliminate process performance issues through the art of      to stronger, more competent practitioners.
                                                                                                          mistake‐proofing.                                                           • Experienced Instructors ‐ Innovation 360 instructors average five years 
                                                                                                        • How to use measure customer loyalty and increase innovation success           practical experience as Master Black Belts before ever teaching a class. 
                                                                                                          using tools such as Net Promoter Score.
                                                                                                          using tools such as Net Promoter Score.                                       This gives them the working knowledge to explain complex concepts in 
                                                                                                                                                                                        Thi i      th    th     ki k      l d t        l i       l         t i
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                                                                                                                                                                                        real‐world terms.
                                                                                                                                                                                      • Robust Support ‐ Students have access to instructors in between 
                                                                                                                                                                                        classroom sessions for project coaching and mentoring.
                                                                                                                                Participants in the Implementing 
                                                                                                                                Business Excellence and Innovation                    • Project Experience ‐ Project work is a critical component of training. 
                                                                                                                                                                                        Innovation 360 s Lean Six Sigma Green Belts graduate with their first 
                                                                                                                                                                                        Innovation 360's Lean Six Sigma Green Belts graduate with their first
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                                                                                                                                Methods training series stay FREE at the 
                                                                                                                                M th d t i i          i   t FREE t th
                                                                                                                                                                                        project complete, giving them the real‐world skills they need to succeed.
                                                                                                                                Hilton Dubai Jumeirah Resort during 
                                                                                                                                each of the five courses included in the              • Unique Curriculum ‐ Innovation 360's coursework incorporates hands‐on 
                                                                                                                                                                                        simulations, exercises and practical application that keeps learning 
                                                                                                                                series!                                                 interesting and fun, and enhances comprehension and retention.
The Leader
                          raining Series




                                                                                                        John W. Beemster
                                                                                                             W                                                           Background and Certifications:
                                                                                                                                                                         Background and Certifications:
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                                                                                                                                                                         Mr. Beemster has directed process 
                                                                                                        Lead Performance Excellence Consultant                           improvement and deployment initiatives 
                                                                                                        Lean Six Sigma Master Black Belt                                 for global organizations in the IT storage, 
                                                                                                                                                                         telecommunications, automotive and oil industries. He 
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                                                                                                        John Beemster is a Lean Six Sigma Black Belt and a lead          holds a B.S. in Industrial Engineering from the University of 
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                                     vation Metho




                                                                                                        business excellence and innovation consultant for 
                                                                                                        b i           ll       di        i         l    f                Maryland. Mr. Beemster is a Senior Member of the 
                                                                                                        Innovation 360. Since 1992, Mr. Beemster has devoted his         American Society for Quality (ASQ), and is a Certified 
                                                                                       cation Offered




                                                                                                        career to helping organizations around the world leverage        Quality Engineer, Quality Manager and Six Sigma Black Belt.
                                                                                                        Lean, Six Sigma, strategic planning and creative problem‐
                                                                                                        solving to reduce waste, improve quality and overcome            Following is a partial list of organizations Mr. Beemster has 
                                                                                                        challenges. Mr. Beemster has advised such global 
                                                                                                        challenges Mr Beemster has advised such global
                 ness Excellen & Innov
                                                      Lean Six Sigma Green Belt Certific




                                                                                                                                                                         assisted:
                                                                                                                                                                                d
                                                                                                        enterprises as Storage Technology Corporation, Cooper 
                                                                                                        Cameron, Magna International and the US Air Force.               •Abu Dhabi Aircraft Technologies
                                                                                                                                                                         •Abu Dhabi Commercial Bank
                                                                                                        Mr. Beemster has logged more than 12,000 hours of                •Blue Cross and Blue Shield
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                                                                                                        “podium time,” teaching business leaders and employees           •General Dynamics
                                                                                                                                                                         •General Dynamics
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                                                                                                        the tenets of quality management, Six Sigma, Lean, and           •HSBC Bank
                                                                                                        other high‐demand skill sets necessary in today’s fast‐paced     •Invitrogen
                                                                                                        business climate. Mr. Beemster’s fresh and energetic             •Master Card International
                                                                                                        teaching style, coupled with his powerful grasp of advanced      •Mubadala
                                                                                                        topics, provides an enjoyable yet productive learning event.     •Pacific Gas and Electric
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                                                                                                                                                                         •Seagate Technologies
                                                                                                                                                                         •Sutter Health Medical Center
                                                                                                                                                                         •Sun Microsystems
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                                                                                                                                IMPLEMENTING BUSINESS                                               IMPLEMENTING BUSINESS 
                                                                                                                                EXCELLENCE                                                          EXCELLENCE 
                                                                                                                                & INNOVATION METHODS                                                & INNOVATION METHODS 
                                                                                                                                Training Series                                                     Training Series
                                                ods
                                     vation Metho




                                                                                                                                FOR MANUFACTURING                                                   FOR SERVICE INDUSTRIES
                                                                                       cation Offered




                                                                                                        Sun, 25 Oct ‐           Identifying Business Excellence and          Wed, 28 Oct ‐          Identifying Business Excellence and 
                                                                                                        Mon, 26 Oct, 2009       Innovation Opportunities (Course 1)          Thu, 29 Oct, 2009      Innovation Opportunities (Course 1)
                                                                                                        Sun, 15 Nov ‐           Understanding and Documenting Process        Wed, 18 Nov ‐          Understanding and Documenting Process 
                                                                                                        Mon, 16 Nov, 2009
                                                                                                        M     16 N 2009         Performance (Course 2)
                                                                                                                                P f         (C      2)                       Thu, 19, Nov, 2009
                                                                                                                                                                             Th 19 N 2009           Performance (Course 2)
                                                                                                                                                                                                    P f         (C      2)
                 ness Excellen & Innov
                                                      Lean Six Sigma Green Belt Certific




                                                                                                        Sun, 20 Dec ‐           Uncovering the Root Cause of Poor Process    Tue, 15 Dec ‐          Uncovering the Root Cause of Poor Process 
                                                                                                        Tue, 22 Dec, 2009       Performance (Course 3)                       Thu, 17 Dec, 2009      Performance (Course 3)
                                                                                                        Sun, 10 Jan ‐           Improving and Innovating Process             Wed, 13 Jan ‐          Improving and Innovating Process 
                             nce




                                                                                                        Mon, 11 Jan, 2010
                                                                                                             ,       ,          Performance (Course 4)
                                                                                                                                Performance (Course 4)                       Thu, 14 Jan, 2010
                                                                                                                                                                                ,       ,           Performance (Course 4)
                                                                                                                                                                                                    Performance (Course 4)
                                                                   a




                                                                                                        Sun, 7 Feb ‐            Maintaining Breakthrough Process             Wed, 10 Feb ‐          Maintaining Breakthrough Process 
                                                                                                        Mon, 8 Feb, 2010        Performance (Course 5)                       Thu, 11 Feb, 2010      Performance (Course 5)
      enting Busin
Impleme




                                                                                                                                                                                                                         Organization
                                                                                                                           Strategy                         Execution                  Leadership
                                                                                                                                                                                                                            Success
Implementing Business Excellence
                                            & Innovation Methods
                                            Specialist Training Series
                                                                                                             For Manufacturing Industry: Starts 25 October, 2009
                                            Lean Six Sigma Green Belt Certification Offered
                                                                                                             For Service Industries      Starts 28 October, 2009
   FIVE EASY WAYS TO REGISTER
                                                                           Personal Information
   Phone :  971 4 3197645 
   Phone : +971 4 3197645          Fax:  971 4 330 3365 
                                   Fax: +971 4 330 3365
                                                                                              Title       First      Family        Job Title    Email          Mobile
   Mail:                                                                                                  Name       Name
   Innovation 360                  Email: info@i360institute.com
   P.O. Box: 506771                                                        1st Delegate
   Dubai, UAE
                                                                           2nd Delegate
                                                                                   g
   Web: www.i360institute.com 
                                                                           3rd Delegate
      Package: Price: US$6,000 per Delegate
      LSS GB Certification: US$750                                         4th Delegate
   Discounts:
                                                                           5th Delegate
   Early Bird: Sept. 24, 09             Group: 3+ Delegates
             10% OFF                            10% OFF                    6th Delegate

   Payment should be received 2 weeks before start of class.

   Cancellation: If customer cancels a training course                     Company: …………………………………………………………………………………………………………………
   booking giving less than 30 working days notice, a                      Address: …………………………………………………………………………………………………………………..
   cancellation fee is payable.  The fee payable depends                   ………………………………………………………………………………………………………………………………….
   on the notice period given, as follows:                                 ………………………………………………………………………………………………………………………………….
                                                                           No. of Employees on your site: 
Cancellation period                 Fees payable
30 or more working days notice. 
30 or more working days notice      No cancellation fee payable. Any 
                                    No cancellation fee payable Any          0 49
                                                                             0‐49           50 249
                                                                                            50‐249           250 
                                                                                                             250 ‐ 499          500 999
                                                                                                                                500‐999           1000+
                                    fees already paid will be refunded. 
21 to 29 working days notice.       50% of the course fee is payable.      Certification:
15 or 20 working days notice.       75% of the course fee is payable.      Students achieve certification after completing a project and passing the Lean Six Sigma Green 
Less than 15 working days notice.  Full course fee is payable.             Belt exam. When you graduate, you will have both the skills and confidence you need to 
                                                                           succeed as a Lean Six Sigma Green Belt.

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Business Excellence And Innovation Methods Training Program

  • 1. Implementing Business Book early,  courses will be  Excellence & Innovation strictly  limited! Methods M h d - Specialist Training Series Lean Six Sigma Green Belt Certification Offered For Manufacturing Industry: Starts 25 October 2009 October, il b i i h Hilton Dubai Jumeirah Resort For Service Industries: Starts 28 October, 2009 Dubai, UAE “Most comprehensive and innovative training for Business Excellence, Innovation and Lean Six  Sigma in the region” Ahmad Tammam, ADAT Top 6 Benefits! 1 Lead Business Excellence and Innovation Projects Lead Business Excellence and Innovation Projects Who Should Attend? Who Should Attend? 2 Understand and Document Process Performance This specialist training series is for professionals  from all industries who are interested in  3 Uncover Root Cause of Poor Process Performance business excellence, innovation, quality, R&D,  process improvement, organizational change  4 Improve and Innovate Process Performance and project management. Also Lean Six Sigma  Green Belt candidates. Participants can choose  5 Maintain Breakthrough Process Performance from manufacturing or service‐based (i.e.,  healthcare, government, financial services,  healthcare government financial services 6 retail and tourism) industry programs.  Get Certified as a Lean Six Sigma Green Belt Call: +971 4 3197645  – www.i360institute.com
  • 2. The Program raining Series 5 Great Courses in One Unique Package! Specialist Tr This unique program teaches the fundamentals of business  Program Benefits:  excellence and innovation, lessons which can be applied in  After completing the Implementing  any organization to optimize business processes, improve  ods Business Excellence and Innovation Methods program,  vation Metho customer satisfaction, increase innovative problem‐solving  customer satisfaction increase innovative problem‐solving participants will be able to: participants will be able to: capacity, and add value to new products and services.  • Understand how to promote and lead business  cation Offered The program includes four two‐day courses and one three‐ excellence and innovation in their organization. day course, and follows the Lean Six Sigma DMAIC roadmap  • Identify and scope high‐impact improvement and  (Define – Measure – Analyze – Improve – Control). In  innovation projects that maximize ROI. p j ness Excellen & Innov Lean Six Sigma Green Belt Certific addition, each course includes carefully selected innovation  • View processes from the customer’s point of view to  tools and techniques, which increase process innovation  add value and increase innovation. and creative thinking. When taken in sequence, each  • Understand and document processes to identify areas  course builds upon the previous ones to present a  for improvement and innovation. nce systematic methodology for business excellence and  • Apply statistical analysis to process data to uncover the  a innovation.  i ti root source of process‐based pain points and unmet  f b d i i d “jobs to be done.” Whether you’re interested in becoming a certified Lean Six  • Apply a variety of improvement tools and innovation  Sigma Green Belt, or you’re looking to make a positive  techniques that result in breakthrough process  contribution to continuous improvement and innovation in  performance. your organization, this five course series provides the  your organization this five‐course series provides the • Put systems in place to sustain process improvements  Put systems in place to sustain process improvements enting Busin knowledge and skills you need to be successful. and innovation for the long term. When you register for Implementing Business Excellence and Innovation Methods,  y g f p g , Impleme Innovation 360 pays for your accommodation at Hilton Dubai Jumeirah Resort. Register NOW and secure your free accommodation by simply visiting  www.i360institute.com/beiprogram or calling our office at + 971 4 319 7645
  • 3. raining Series The Courses Course One: Identifying Business Excellence and Innovation  Course Two: Understanding and Documenting Process  Opportunities Performance Specialist Tr 25‐26 October, 2009 ‐ Manufacturing 15‐16 November, 2009 ‐ Manufacturing 28‐29 October, 2009 ‐ Services 18‐19 November, 2009 – Services To be truly effective, business excellence and innovation programs must  Every pain point or unmet need is part of a larger process. Understanding  focus on the issues that have the greatest impact on the organization’s  how that process operates is crucial to resolving the pain point or meeting  ods strategy, and that provide the best return on investment. Thus, the ability  the need. Business excellence and innovation experts, must know how to  vation Metho to identify strategically significant opportunities for improvement and  think systematically, as opposed to viewing problems in isolation, which  innovation is a critical skill for business excellence and innovation experts. rarely leads to a lasting solution. cation Offered Course Description:  Course Description:  This two‐day course guides you through a step‐by‐step approach to  This two‐day course provides the structure and tools you need to effectively  identifying key processes – those that will benefit the most from focused  understand and document process performance. You also learn how to  improvement and innovation. You also learn how to identify critical  pain  improvement and innovation. You also learn how to identify critical “pain collect reliable data to help you make informed decisions about the process. collect reliable data to help you make informed decisions about the process ness Excellen & Innov Lean Six Sigma Green Belt Certific points” that are ripe for improvement, and how to uncover unfulfilled  “jobs” that can be addressed through innovative thinking. Key Topics:  • How to understand and document process flow at a macro level using  Key Topics: tools like flow charts and process maps. • How business excellence and innovation experts can contribute to a  • How to understand and document process performance at a detailed  nce culture of innovative problem‐solving and continuous improvement. level using current‐state Value Stream Mapping. a • How to identify pain points and “jobs to be done” that align with How to identify pain points and “jobs to be done” that align with  • How to identify value‐added process steps and eliminate unnecessary  organizational strategy and key business metrics, using tools such as the  steps using the principles of Lean waste elimination. Value Quotient method. • How to invigorate your problem solving skills using the scientific method  • How to view pain points and unmet needs from the customer’s point of  of problem solving. view, using techniques such as Voice of the Customer and ethnography. • How to refine the scope of a business problem using graphical analysis  • How to differentiate between customer expectations (outcome versus  tools such as histograms, box plots and run charts. p performance and perception). p p ) • How to use basic inferential statistics to understand the voice of the How to use basic inferential statistics to understand the voice of the  enting Busin • How to identify the larger process or system that is enabling a pain point  process. or unmet need using the SIPOC tool. • How to set up an effective process measurement system that reduces  • How to select the methodology that will provide the improvement or  measurement error and bias. innovation you seek. • How to plan for and collect data that provides a realistic picture of  • How to scope the improvement or innovation using tools such as  process performance. Heuristic Redefinition. • How to measure the true capability of a process. p y p Impleme • H How to properly define a project to set expectations and provide a  l d fi j i d id • How to create a climate for process excellence and innovation using Lean  baseline for tracking benefits. techniques such as 5S and Standard Work. • How to gain support from key stakeholders who will be affected by the  improvement or innovation using change management best practices  such as stakeholder analysis, dealing with resistance and effective  communication.
  • 4. raining Series The Courses Course Three: Uncovering the Root Cause of Poor Process  Course Four: Improving and Innovating Process Performance Performance 13 14 January, 2010  13‐14 January 2010 ‐ Manufacturing Specialist Tr 15‐17 December, 2009 ‐ Services 20‐22 January, 2010 – Services 20‐22 December, 2009 – Manufacturing Many organizations attempt to improve and innovate processes by  Pain points and unmet needs can usually be traced back to process inputs.  applying tried‐and‐true techniques. However, traditional thinking rarely  Sometimes the root cause is apparent. When it’s not, in‐depth analysis of  results in lasting breakthrough performance. Business excellence and  ods process data is needed to uncover the source of the problem. Business  innovation experts who are trained to think and solve problems creatively  vation Metho excellence and innovation expert learn a variety of statistical analysis tools  can lead the organization toward more effective and innovative solutions. l d th i ti t d ff ti di ti l ti to help them analyze process data so they can permanently solve the  Course Description:  cation Offered problem. This two‐day course provides a variety of innovative problem‐solving  Course Description:  techniques that you can use to eliminate process pain points and fulfill  This three‐day course provides instruction in the statistical tools and  jobs to be done. In addition to generating solutions, you learn how to  techniques used to diagnose the relationship between process inputs and  techniques used to diagnose the relationship between process inputs and prioritize and select the best one, and test it before implementing it. prioritize and select the best one, and test it before implementing it. ness Excellen & Innov Lean Six Sigma Green Belt Certific output. Key Topics:  Key Topics:  • How to generate innovative improvement ideas that will result in true  • How to identify process inputs and outputs using tools such as Functional  breakthrough performance. Analysis and FMEA. • How to encourage innovative thinking using a variety of brainstorming  nce • How to draw on subject matter expertise to discover potential failure  techniques such as SCAMPER, Brainwriting 6‐3‐5, and Provocation and  a modes within a process. Movement. • How to use statistical tests to validate relationships between specific  • How to ensure that solutions take advantage of all available resources  inputs and process output. using Resource Optimization technique. • How to mitigate the risk associated with making the wrong decision. • How to solve solution contradictions using principles such as Structured  • How to optimize analysis by selecting the right sample sizes. Abstraction, Separation Principles and 76 Standard Solutions from TRIZ  • How to analyze multiple variables at once when historical data is  (Theory of Inventive Problem Solving). available available. • How to stratify prioritize and select the best solution using techniques How to stratify, prioritize and select the best solution using techniques  enting Busin • How to construct a simple experiment to prove relationships using Design  such as affinity diagrams and Six Thinking Hats. of Experiments. • How to use statistical tools such to guide you to “best case” settings. • How to study the flow of a process and coordinate activity to minimize  • How to test a solution to ensure it will meet performance goals using  process waste using tools such as Creative Challenge, Spaghetti Diagrams,  techniques such as Function Structure, Piloting and Prototyping. Work Combination Charts, Kanbans and Takt Time. Impleme Early Bird Discount ‐ 10% Off List Price Classroom size is limited. Register today! List Price: $6,000 USD ($5,400 USD with Early Bird discount) www.i360institute.com/beiprogram INCLUDES all 5 courses in this series INCLUDES hotel accommodations at the Hilton Dubai Jumeirah
  • 5. raining Series The Courses Course Five: Maintaining Breakthrough Process Performance Optional Lean Six Sigma Green Belt Certification 7 8 February, 2010  7‐8 February, 2010 ‐ Manufacturing For 1 year from start of courses For 1 year from start of courses Specialist Tr 10‐11 February, 2010 – Services Lean Six Sigma Green Belt certification is an option for participants in the  Even the most beneficial process improvements and innovations can  Implementing Business Excellence and Innovation Methods specialist  whither away due to resistance or lack of process controls. Business  training series. excellence and innovation experts help process owners and subject matter  ods experts put systems in place to ensure the improvements and innovations  The five courses in this training series follow the Lean Six Sigma DMAIC  vation Metho are sustained over time. are sustained over time roadmap (Define – Measure – Analyze – Improve – Control). As a result,  roadmap (Define – Measure – Analyze – Improve – Control) As a result students receive comprehensive instruction in how to properly define,  Course Description:  scope, lead and execute Performance Excellence projects using the DMAIC  cation Offered This two‐day course demonstrates how to continually monitor processes to  methodology. detect any changes in performance. You also learn techniques for keeping  the process stable over the long term. The training series also includes instruction on innovation techniques and  change management tools, giving students an added edge to effectively  ness Excellen & Innov Lean Six Sigma Green Belt Certific Key Topics:  manage, support and motivate teams to achieve project goals. • How to document the improved process and related performance  expectations using control plans and capability studies. Why Choose Innovation 360 for Lean Six Sigma Certification? • How to design a control plan that keeps the process within performance  Lean Six Sigma Green Belts trained by Innovation 360 are more prepared to  limits. tackle real‐world problems and lead Lean Six Sigma projects than Green  nce • How to monitor process inputs to ensure optimal process output using  Belts trained by other companies. Here's why: a Statistical Process Control. S i i lP C l • How to use time‐based measurement techniques such as SPC to alert  • Comprehensive Program ‐ Innovation 360 packs in more skills and  process owners of potential problems. concepts than its toughest competitors. This intensive training translates  • How to virtually eliminate process performance issues through the art of  to stronger, more competent practitioners. mistake‐proofing. • Experienced Instructors ‐ Innovation 360 instructors average five years  • How to use measure customer loyalty and increase innovation success  practical experience as Master Black Belts before ever teaching a class.  using tools such as Net Promoter Score. using tools such as Net Promoter Score. This gives them the working knowledge to explain complex concepts in  Thi i th th ki k l d t l i l t i enting Busin real‐world terms. • Robust Support ‐ Students have access to instructors in between  classroom sessions for project coaching and mentoring. Participants in the Implementing  Business Excellence and Innovation  • Project Experience ‐ Project work is a critical component of training.  Innovation 360 s Lean Six Sigma Green Belts graduate with their first  Innovation 360's Lean Six Sigma Green Belts graduate with their first Impleme Methods training series stay FREE at the  M th d t i i i t FREE t th project complete, giving them the real‐world skills they need to succeed. Hilton Dubai Jumeirah Resort during  each of the five courses included in the  • Unique Curriculum ‐ Innovation 360's coursework incorporates hands‐on  simulations, exercises and practical application that keeps learning  series! interesting and fun, and enhances comprehension and retention.
  • 6. The Leader raining Series John W. Beemster W Background and Certifications: Background and Certifications: Specialist Tr Mr. Beemster has directed process  Lead Performance Excellence Consultant improvement and deployment initiatives  Lean Six Sigma Master Black Belt for global organizations in the IT storage,  telecommunications, automotive and oil industries. He  ods John Beemster is a Lean Six Sigma Black Belt and a lead  holds a B.S. in Industrial Engineering from the University of  g g y vation Metho business excellence and innovation consultant for  b i ll di i l f Maryland. Mr. Beemster is a Senior Member of the  Innovation 360. Since 1992, Mr. Beemster has devoted his  American Society for Quality (ASQ), and is a Certified  cation Offered career to helping organizations around the world leverage  Quality Engineer, Quality Manager and Six Sigma Black Belt. Lean, Six Sigma, strategic planning and creative problem‐ solving to reduce waste, improve quality and overcome  Following is a partial list of organizations Mr. Beemster has  challenges. Mr. Beemster has advised such global  challenges Mr Beemster has advised such global ness Excellen & Innov Lean Six Sigma Green Belt Certific assisted: d enterprises as Storage Technology Corporation, Cooper  Cameron, Magna International and the US Air Force. •Abu Dhabi Aircraft Technologies •Abu Dhabi Commercial Bank Mr. Beemster has logged more than 12,000 hours of  •Blue Cross and Blue Shield nce “podium time,” teaching business leaders and employees  •General Dynamics •General Dynamics a the tenets of quality management, Six Sigma, Lean, and  •HSBC Bank other high‐demand skill sets necessary in today’s fast‐paced  •Invitrogen business climate. Mr. Beemster’s fresh and energetic  •Master Card International teaching style, coupled with his powerful grasp of advanced  •Mubadala topics, provides an enjoyable yet productive learning event. •Pacific Gas and Electric enting Busin •Seagate Technologies •Sutter Health Medical Center •Sun Microsystems Impleme Follow us on
  • 7. The Schedule raining Series Specialist Tr IMPLEMENTING BUSINESS  IMPLEMENTING BUSINESS  EXCELLENCE  EXCELLENCE  & INNOVATION METHODS  & INNOVATION METHODS  Training Series Training Series ods vation Metho FOR MANUFACTURING FOR SERVICE INDUSTRIES cation Offered Sun, 25 Oct ‐ Identifying Business Excellence and  Wed, 28 Oct ‐ Identifying Business Excellence and  Mon, 26 Oct, 2009 Innovation Opportunities (Course 1) Thu, 29 Oct, 2009 Innovation Opportunities (Course 1) Sun, 15 Nov ‐ Understanding and Documenting Process  Wed, 18 Nov ‐ Understanding and Documenting Process  Mon, 16 Nov, 2009 M 16 N 2009 Performance (Course 2) P f (C 2) Thu, 19, Nov, 2009 Th 19 N 2009 Performance (Course 2) P f (C 2) ness Excellen & Innov Lean Six Sigma Green Belt Certific Sun, 20 Dec ‐ Uncovering the Root Cause of Poor Process  Tue, 15 Dec ‐ Uncovering the Root Cause of Poor Process  Tue, 22 Dec, 2009 Performance (Course 3) Thu, 17 Dec, 2009 Performance (Course 3) Sun, 10 Jan ‐ Improving and Innovating Process  Wed, 13 Jan ‐ Improving and Innovating Process  nce Mon, 11 Jan, 2010 , , Performance (Course 4) Performance (Course 4) Thu, 14 Jan, 2010 , , Performance (Course 4) Performance (Course 4) a Sun, 7 Feb ‐ Maintaining Breakthrough Process  Wed, 10 Feb ‐ Maintaining Breakthrough Process  Mon, 8 Feb, 2010 Performance (Course 5) Thu, 11 Feb, 2010 Performance (Course 5) enting Busin Impleme Organization Strategy Execution Leadership Success
  • 8. Implementing Business Excellence & Innovation Methods Specialist Training Series For Manufacturing Industry: Starts 25 October, 2009 Lean Six Sigma Green Belt Certification Offered For Service Industries  Starts 28 October, 2009 FIVE EASY WAYS TO REGISTER Personal Information Phone :  971 4 3197645  Phone : +971 4 3197645 Fax:  971 4 330 3365  Fax: +971 4 330 3365 Title First  Family Job Title Email Mobile Mail:   Name Name Innovation 360 Email: info@i360institute.com P.O. Box: 506771 1st Delegate Dubai, UAE 2nd Delegate g Web: www.i360institute.com  3rd Delegate Package: Price: US$6,000 per Delegate LSS GB Certification: US$750 4th Delegate Discounts: 5th Delegate Early Bird: Sept. 24, 09 Group: 3+ Delegates 10% OFF 10% OFF 6th Delegate Payment should be received 2 weeks before start of class. Cancellation: If customer cancels a training course  Company: ………………………………………………………………………………………………………………… booking giving less than 30 working days notice, a  Address: ………………………………………………………………………………………………………………….. cancellation fee is payable.  The fee payable depends  …………………………………………………………………………………………………………………………………. on the notice period given, as follows: …………………………………………………………………………………………………………………………………. No. of Employees on your site:  Cancellation period Fees payable 30 or more working days notice.  30 or more working days notice No cancellation fee payable. Any  No cancellation fee payable Any 0 49 0‐49 50 249 50‐249 250  250 ‐ 499 500 999 500‐999 1000+ fees already paid will be refunded.  21 to 29 working days notice.  50% of the course fee is payable.  Certification: 15 or 20 working days notice.  75% of the course fee is payable.  Students achieve certification after completing a project and passing the Lean Six Sigma Green  Less than 15 working days notice.  Full course fee is payable.  Belt exam. When you graduate, you will have both the skills and confidence you need to  succeed as a Lean Six Sigma Green Belt.