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Bringing a Culture of Wellbeing to Nonprofit Workplaces


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Bringing a Culture of Wellbeing to Nonprofit Workplaces

  1. How  to  Raise  More  Money  without  Burning  Out Beth  Kanter,  Master  Trainer,  Speaker,  Author
  2. @kanter Beth  Kanter: Master  Trainer,  Speaker,  Author and   Nonprofit  Thought  Leader
  3. • Nonprofit  Professionals • Understanding  Burnout  and  Self-­‐Care • Creating  A  Self-­‐Care  Plan • Avoiding  Collaboration  Overload • Nonprofit  Organizations • Leadership  and  Employee  Engagement • Culture  Change • Nonprofit  Case  Studies What  I’m  going  to  talk  about  …..
  4. Beth 399 Beth’s  Story:  Why  A  Book  on  Self-­‐Care Healthy  Range >150 Test  Results
  5. Too  Much  of  This  …
  6. Too  Much  of  That
  7. A  Little  Bit  of  That
  8. Way  Too  Much  of  This  …. Working  nights  and  weekends Sleep  deprivation No  vacation  or  down  time
  9. Test  Results 150
  10. Where  do  you  find   the  time  in  your   work  day?  
  11. Allen  Kwabena Frompong Black  Lives  Matter NYC
  12. Happy  Healthy  Nonprofit  Book We-­‐ Care Self-­‐ Care
  13. Burnout  is  a  state  of  emotional,  mental,  and  physical   exhaustion  that  occurs  when  we  feel  overwhelmed   by  too  many  demands,  too  few  resources,  and  too   little  recovery  time.  
  14. The  Symptoms  of  Burnout Emotional   Exhaustion   Cynicism                                                               Detachment Fatigue   Loss  of   enjoyment Insomnia   Pessimism Forgetfulness Impaired   concentration   Isolation Detachment Increased  illness Loss  of  appetite   Lack  of   Accomplishment Anxiety   Apathy Hopelessness Depression   Increased  irritability Anger   Lack  of  productivity   Poor  performance And  burnout  is  sneaky!
  15. The  4  Stages  of  Nonprofit  Burnout Passion   Driven Passion   Waning Passion   Challenged Passion   Depleted Take  Assessment:­‐burnout
  16. What  is  your  stress  trigger?  How  do  you  react?
  17. What’s  Your  Personal  Craziness  Index?
  18. Self-­‐Care:    Many  Ways  To  Put  On  Oxygen  Mask Self-­‐Care  is  about  revitalization.    It  includes  any  deliberate  and   consistent  habits  you  create  to    enhance  your  overall  well  being.
  19. Tip:  Protect  Your  Sleep
  20. Sitting  Is  New  Smoking
  21. Beverly  Trayner-­‐Wenger List  of  Standing  Desk  Resources Stand  Up  At  Work
  22. Tip:  Walk  More
  23. We  have  no  downtime 52%  of  smartphone  owners  check  their  phones a  few  times  an  hour  or  more. Behavior  Addiction
  24. Tip:  Unplug  regularly  &  often
  25. TIP:    Schedule    Quiet  Time
  26. Tip:  Take  Real  Vacations
  27. • What  is  one  self-­‐care   habit  you  want  to   build  into  your   work/life  starting  this   week?     Mindful  Moment
  28. From  Self-­Care  to WE-­Care ● Culture   ● Employee  Engagement ● Programs  and  Activities ● Nudges  and  Cues ● Policies,  Strategy
  29. Changing  An  Organizational  Culture  That  Eats  French   Fries  for  Breakfast Organizational  leaders  model  self-­‐care  and   don’t  ridicule  it,    ignore  it,  or  give  lip  service When  employees  are  engaged  in  creating  a   culture  of  we-­‐care  or  else  there  will  be   either  a  steak  and  scotch  rebellion  or   frequent  self-­‐care  abusers Not  a  quick  fix  with  tactics  or  activities,   requires  patience
  30. Avoid  Quick  Fixes
  31. Wellbeing  Is  Embedded  in  the  Culture
  32. Crisis  Response  Network: Listen  and  Engage  Employees  to  Shift  the  Culture   1:  Functioning Do  people  have  what  they  need  to  do  their  job? 2:    Feelings Do  people  feel  appreciated  and  respected? 3:    Friendship Do  people  feel  connected  to  one  another? 4:    Forward Do  people  feel  like  they  have  opportunities  for  growth? 5:    Fulfillment Do  people  feel  like  they  are  inspired  and  working  towards  a   higher  purpose?           Laura  Putnam  – 5  F’s  Framework
  33. United  Way  in  South  Dakota:  Moving  Together • Twice  daily  all  staff   walk  or  movement • Started  with  listening   and  engaging  with   employees • Wellness  coaching  and   experiment  10  years   ago • Now  part  of  culture
  34. Hazon:  Leverage  Staff  Champions Wednesday  Afternoon  Weekly  Walk -­‐After  lunch  for  20  minutes  to  energize  and  build  community
  35. Building  A  Movement  Inside  Your  Organization
  36. This  is  bunch   of  woo  woo What’s  the  ROI   of  Happy  and   Healthy? Your  Executive   Director
  37. Communal  Meals:  Crockpot  Mondays
  38. • Fewer  absences  and  sick  days • Lower  healthcare  costs • Higher  employee  work  satisfaction  and   retention   • Ability  to  attract  top  talent  when  recruiting  for   jobs • Higher  productivity • Greater  ability  to  handle  stressful  situations • Ability  to  meet  and  exceed  milestones • Motivated,  resilient  workers • Better  brand  ambassadors • Responsive  and  engaged  staff Return  on  Investment
  39. Get  Started  Now! • Be open about self-care. • Staff meeting to do assessments and create self-care plans • Accountability buddies • Make small changes and offer reward/praise • Does not have to cost a lot of money The  Happy  Healthy  Nonprofit
  40. • Does  your   organization’s  culture   amplify  stress  or   nurture  well-­‐being?   How  can  you  do  more   of  the  latter?   Mindful  Moment
  41. Summary • Self-­‐care  is  not  just  about  kale  smoothies  and   massages,  it  is  part  of  doing  the  work • Bringing  well  being  into  the  workplace  is  all   about  culture  change • A  culture  of  well  being  requires  leadership  and   employee  engagement • Quick  fixes  don’t  work • Benefits  include  recruiting  top  talent,  retention,   reduced  health  costs,  and  more • Start  practicing  self-­‐care  and  start  the  discussion   in  your  workplace
  42. Technology  Wellness  in  the  Nonprofit  Workplace
  43. Collaborative  Tech  Overload ● Burnout  from  too  many  e-­‐mails,   meetings,  and  collaborative  tech   tools  that  limits  our  ability  to  get  stuff   done ● More  connectivity  externally  and   more  collaboration  internally  is   positive,  but  can  lead  to  being   “overwhelmed” ● Research  shows  that  today’s  office   worker  spends  90%  of  their  time   engaged  in  tasks  with  other  people.     Research  Source:    Rob  Cross,  Adam  Grant
  44. ● 15%  of  organization   time  is  spent  in   meetings ● Four  hours  a  week  for   status  update  meetings ● There  are  an  estimated   11  millions  a  day  in   America ● US  businesses  waste   more  than  $37  billion   year  in  unproductive   meetings Source:     NY  Times,  “Meeting  is  Murder” 2/28/16 Fuze  Infographic  on  Meetings
  45. Is  this  familiar? • Long  work  week • Come  home  to  realize   you  didn’t  get  stuff   done • You  start  doing  solo   work  in  evenings  and   weekends • You  don’t  do  it  because   you  are  too  exhausted
  46. Take  the  Assessment Planning People Priorities Present
  47. Solution:      The  Four  P’s Planning People Priorities Present
  48. Planning:    Structure  and  Rituals Assessment 1. Our  team  has  a  clear  sense  of  what’s  ahead  each  month 2. We  stick to  deadlines  and  commitments  and  rarely  let  things  fall  through   the  cracks 3. My  team  or  organization  has  a  clear  policy  about  sending  after  hours  emails 4. My  team  uses  cloud  software  for  collaboration  and  has  a  well  mapped  out  workflow   and  training  for  all  users 0-­‐8 What’s  your  score?      0=No,  1=Sometimes  2=Yes Add  it  up  your  answers
  49. Tips  to  Improve  Planning ● Make  Solo  Time  Part  of  Your  Team  Culture ● Use  Look-­‐Ahead  Rituals
  50. Tips  to  Improve  Planning ● Clearly  Define  Workflow  for  Online  Collaboration   Platforms  and  Training ● Adopt  Formal  Practices  Around  Team  Emails
  51. People:  How  You  Relate  To  Others Assessment 1. I  am  comfortable  saying  no,  negotiating  requests,  and  making  requests  of  others. 2. I  stay  away  from  gossip,  office  politics,  and  drama 3. Our  team  communicates  precisely  via  email  and  online  collaboration  tools 4. Our  team  has  an  effective  approach  to  integrating  remote  and  on-­‐site  staff  for   meetings  and  collaboration What’s  your  score?      0=No,  1=Sometimes  2=Yes Add  it  up  your  answers 0-­‐8
  52. Tips  to  Improve   ● Set  a  Statute  of  Limitations  on  People  Frustrations ● Say  NO,  But  Enforce  Boundaries  With  Grace
  53. Tips  to  Improve  People ● Write  emails  that  are  precise ● Create  a  remote  working  charter  for  your  team Subjects  w/Keywords   [ACTION]        [SIGN] [DECISION]  [CORD] [INFO] Bottom  Line  Up  Front  (BLUF) Fewer  Words Link  to  Attachments
  54. Priorities:  How  You  Spend  Your  Time 1. We  spend  time  working  on  key  priorities  and  goals  that  move  the  needle  for  our   organization,  our  team,  or  my  own  performance  and  growth. 2. I  complete  tasks  even  when  I  don’t  want  to  do  them. 3. My  organization  or  team  has  clear  rationales  for  how  we  use  our  time 4. I  understand  and  accept  the  trade-­‐offs  that  I  make  when  choosing   how  to  spend  my   time. What’s  your  score?      0=No,  1=Sometimes  2=Yes Add  it  up  your  answers 0-­‐8
  55. Tips  to  Improve   ● Do  A  Trend-­‐Line  View  Reflection  with  Your  Team ● Rethink  Status  Updates  Meetings
  56. Tips  to  Improve   ● Don’t  schedule  hour  meetings  by  default
  57. Being  Present:    How  You  Focus  and  Pay   Attention 1. Our  team  schedules  work  according  energy  levels 2. Our  team  is  focused  and  engaged  in  meetings  and not  multi-­‐tasking 3. We  have  distraction  free  environment  and  time  needed to  complete  the  things  that   require  focus or strategic  thinking. 4. When  I  have  free  time,  I  know  how  to  use  it  productively  or  restoratively. What’s  your  score?      0=No,  1=Sometimes  2=Yes Add  it  up  your  answers 0-­‐8
  58. Tips  to  Improve   ● Team  wide  analysis  of  most  productive  times  during  day ● Have  explicit  team  or  organization  policy  about  white  space  or   maker  time
  59. Tips  to  Improve   ● Device  free  zones  in  your  workplace ● Meeting  policy  about  use  of  devices  to  avoid  “technoference”
  60. Thank  you! The  Happy  Healthy  Nonprofit