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Technology	
  Wellness:	
  
Effective	
  Tech	
  Habits	
  in	
  the	
  Nonprofit	
  Workplace
Beth	
  Kanter,	
  Master	
  Trainer,	
  Speaker,	
  Author
@kanter
www.bethkanter.org
Beth  Kanter: Master  Trainer,  Speaker,  Author and  
Nonprofit  Thought  Leader
• Nonprofit	
  Professionals:	
  Nonprofits
• Understanding	
  Connection	
  between	
  Tech	
  and	
  
Burnout
• Personal	
  Technology	
  Wellness	
  Tips
• Nonprofit	
  Workplace:	
  Organizations
• Bringing	
  Technology	
  Wellness	
  into	
  the	
  
Nonprofit	
  Workplace
What	
  I’m	
  going	
  to	
  talk	
  about	
  …..
bethkanter.wikispaces.com/stl
Technology	
  Use	
  Can	
  Cause	
  Stress	
  and	
  Burnout
Our	
  technology	
  use	
  is	
  
changing	
  our	
  brains
We	
  have	
  no	
  downtime
52%	
  of	
  smartphone	
  owners	
  check	
  their	
  phones
a	
  few	
  times	
  an	
  hour	
  or	
  more.
Behavior	
  Addiction
Mini-Workshop
Mini-Workshop
What	
  is	
  the	
  
average	
  human	
  
attention	
  span	
  
online?	
  	
  	
  
Attention	
  Spans	
  Online	
  …
Source:	
  National	
  Center	
  for	
  Biotechnology	
  Information,	
  US	
  National	
  Library	
  of	
  Medicine
Flickr	
  photo:	
  Josullivan59
Attention Span	
  Statistics Data
The	
  average	
  human	
  attention	
  span	
  in	
  2000. 12	
  seconds
The	
  average	
  human	
  attention	
  span	
  in	
  2013. 8	
  seconds
9	
  seconds
Mini-Workshop
Mini-Workshop
Mini-Workshop
Mini-Workshop
Mini-Workshop
Information Overload
Personal	
  Technology	
  Wellness	
  Assessment
1. Is	
  the	
  only	
  time	
  you	
  take	
  a	
  break	
  from	
  your	
  tech	
  when	
  you’re	
  sleeping?
2. Do	
  you	
  check	
  your	
  phone	
  before	
  you	
  go	
  to	
  bed	
  or	
  right	
  when	
  you	
  wake	
  up?
3. Do	
  you	
  have	
  problems	
  recalling	
  information	
  and	
  resort	
  to	
  searching	
  on	
  Google?
4. Do	
  you	
  feel	
  that	
  you	
  often	
  have	
  a	
  hard	
  time	
  paying	
  attention	
  or	
  focusing	
  on	
  a	
  
single	
  task?
5. Do	
  you	
  experience	
  frustration	
  at	
  the	
  amount	
  of	
  online	
  information	
  you	
  need	
  to	
  
process	
  every	
  day?
6. Do	
  you	
  frequently	
  or	
  constantly	
  check	
  your	
  email,	
  Twitter,	
  Facebook	
  or	
  other	
  
online	
  services?
7. Do	
  you	
  sometimes	
  check	
  your	
  mobile	
  phone	
  for	
  messages	
  while	
  in	
  the	
  
bathroom?
8. Do	
  you	
  find	
  yourself	
  reaching	
  for	
  your	
  phone	
  even	
  when	
  you’re	
  with	
  others?
9. Do	
  you	
  sit	
  at	
  your	
  computer	
  at	
  work	
  or	
  home	
  for	
  longer	
  than	
  30	
  minutes	
  at	
  a	
  
time	
  without	
  getting	
  up	
  to	
  take	
  a	
  break?
10.Do	
  you	
  ever	
  check	
  your	
  mobile	
  phone	
  while	
  walking	
  outside?
Add	
  up	
  all	
  the	
  questions	
  you	
  answered	
  “YES”	
  to	
  for	
  your	
  score
0…1…2…3…4…5…6…7…8…9…10
Source:	
  Lulumonathletica
Healthy……………………………………………………Unhealthy	
  
What’s	
  Your	
  Technology	
  Wellness	
  Score?
Technology	
  Wellness	
  Tips	
  for	
  
Nonprofit	
  Professionals
Tip:  Use  An  Alarm  Clock
Tip:  Unplug  regularly  &  often
Tip:  Organize  Mobile  Phone To  Avoid  
Addiction
• Notifications	
  from	
  people
• Customized	
  notifications
• Tools	
  on	
  home	
  screen
• Scramble	
  Apps
• Remove	
  or	
  move	
  work	
  apps	
  into	
  	
  folders	
  on	
  3rd or	
  4th screens	
  
during	
  non-­‐work	
  hours
• What	
  is	
  one	
  personal	
  
technology	
  wellness	
  
habit	
  you	
  can	
  start	
  
doing	
  now?
Mindful	
  Moment
Technology	
  Wellness	
  in	
  the	
  Nonprofit	
  Workplace
Mini-Workshop
Mini-Workshop
Mini-Workshop
Interfaith	
  Youth	
  Core	
  – Bottom	
  Up	
  and	
  Top	
  Down
• Leadership	
  supported	
  an	
  
employee	
  “Giddy”	
  committee
• Feedback	
  on	
  how	
  to	
  improve	
  
wellbeing	
  (health,	
  happiness,	
  
productivity)
• One	
  idea:	
  	
  “Creativity	
  Time”	
  –
three	
  hours	
  per	
  month	
  to	
  
visit	
  a	
  museum	
  – employee	
  
handbook
• No	
  one	
  used	
  it	
  until	
  Executive	
  
Director	
  started	
  to	
  use	
  it
Collaborative	
  Tech	
  Overload:	
  Connectivity	
  Driven
Is	
  this	
  familiar?
• Long	
  work	
  week
• Come	
  home	
  to	
  realize	
  
you	
  didn’t	
  get	
  stuff	
  
done
• You	
  start	
  doing	
  solo	
  
work	
  in	
  evenings	
  and	
  
weekends
• You	
  don’t	
  do	
  it	
  because	
  
you	
  are	
  too	
  exhausted
● 15%	
  of	
  organization	
  
time	
  is	
  spent	
  in	
  
meetings
● Four	
  hours	
  a	
  week	
  for	
  
status	
  update	
  meetings
● 11	
  million	
  meetings	
  a	
  
day	
  
● More	
  than	
  $37	
  billion	
  
year	
  in	
  unproductive	
  
meetings
Source:	
  	
  
NY	
  Times,	
  “Meeting	
  is	
  Murder”
2/28/16
Fuze	
  Infographic	
  on	
  Meetings
The	
  Four	
  P’s
Planning People
Priorities Present
Planning:	
  	
  Structure	
  and	
  Rituals
Assessment
1. Our	
  team	
  has	
  a	
  clear	
  sense	
  of	
  what’s	
  ahead	
  each	
  month
2. We	
  stick to	
  deadlines	
  and	
  commitments	
  and	
  rarely	
  let	
  things	
  fall	
  through	
   the	
  cracks
3. My	
  team	
  or	
  organization	
  has	
  a	
  clear	
  policy	
  about	
  sending	
  after	
  hours	
  emails
4. My	
  team	
  uses	
  cloud	
  software	
  for	
  collaboration	
  and	
  has	
  a	
  well	
  mapped	
  out	
  workflow	
  
and	
  training	
  for	
  all	
  users
0-­‐8
What’s	
  your	
  score?	
  	
  	
  0=No,	
  1=Sometimes	
  2=Yes
Add	
  it	
  up	
  your	
  answers
Tips	
  to	
  Improve	
  Planning
● Use	
  Look-­‐Ahead	
  Rituals
● Make	
  Solo	
  Focus	
  Time	
  Part	
  of	
  Your	
  Team	
  Culture
Tips	
  to	
  Improve	
  Planning
● Clearly	
  Define	
  Workflow	
  for	
  Online	
  Collaboration	
  
Platforms	
  and	
  Training
● Adopt	
  Formal	
  Practices	
  Around	
  Team	
  Emails
People:	
  How	
  You	
  Relate	
  To	
  Others
Assessment
1. I	
  am	
  comfortable	
  saying	
  no,	
  negotiating	
  requests,	
  and	
  making	
  requests	
  of	
  others.
2. I	
  stay	
  away	
  from	
  gossip,	
  office	
  politics,	
  and	
  drama
3. Our	
  team	
  communicates	
  precisely	
  via	
  email	
  and	
  online	
  collaboration	
  tools
4. Our	
  team	
  has	
  an	
  effective	
  approach	
  to	
  integrating	
  remote	
  and	
  on-­‐site	
  staff	
  for	
  
meetings	
  and	
  collaboration
What’s	
  your	
  score?	
  	
  	
  0=No,	
  1=Sometimes	
  2=Yes
Add	
  it	
  up	
  your	
  answers
0-­‐8
Tips	
  to	
  Improve	
  
● Set	
  a	
  Statute	
  of	
  Limitations	
  on	
  People	
  Frustrations
● Say	
  NO,	
  But	
  Enforce	
  Boundaries	
  With	
  Grace
Tips	
  to	
  Improve	
  People
● Write	
  emails	
  that	
  are	
  precise
● Create	
  a	
  remote	
  working	
  charter	
  for	
  your	
  team
Subjects	
  w/Keywords	
  
[ACTION]	
  	
  	
  	
  [SIGN]
[DECISION]	
  [CORD]
[INFO]
Bottom	
  Line	
  Up	
  Front	
  (BLUF)
Fewer	
  Words
Link	
  to	
  Attachments
Priorities:	
  How	
  You	
  Spend	
  Your	
  Time
1. We	
  spend	
  time	
  working	
  on	
  key	
  priorities	
  and	
  goals	
  that	
  move	
  the	
  needle	
  for	
  our	
  
organization,	
  our	
  team,	
  or	
  my	
  own	
  performance	
  and	
  growth.
2. I	
  complete	
  tasks	
  even	
  when	
  I	
  don’t	
  want	
  to	
  do	
  them.
3. My	
  organization	
  or	
  team	
  has	
  clear	
  rationales	
  for	
  how	
  we	
  use	
  our	
  time
4. I	
  understand	
  and	
  accept	
  the	
  trade-­‐offs	
  that	
  I	
  make	
  when	
  choosing	
   how	
  to	
  spend	
  my	
  
time.
What’s	
  your	
  score?	
  	
  	
  0=No,	
  1=Sometimes	
  2=Yes
Add	
  it	
  up	
  your	
  answers
0-­‐8
Tips	
  to	
  Improve	
  
● Do	
  A	
  Trend-­‐Line	
  View	
  Reflection	
  with	
  Your	
  Team
● Rethink	
  Status	
  Updates	
  Meetings
Tips	
  to	
  Improve	
  
● Don’t	
  schedule	
  hour	
  meetings	
  by	
  default
Being	
  Present:	
  	
  How	
  You	
  Focus	
  and	
  Pay	
  
Attention
1. Our	
  team	
  schedules	
  work	
  according	
  energy	
  levels
2. Our	
  team	
  is	
  focused	
  and	
  engaged	
  in	
  meetings	
  and not	
  multi-­‐tasking
3. We	
  have	
  distraction	
  free	
  environment	
  and	
  time	
  needed to	
  complete	
  the	
  things	
  that	
  
require	
  focus or strategic	
  thinking.
4. When	
  I	
  have	
  free	
  time,	
  I	
  know	
  how	
  to	
  use	
  it	
  productively	
  or	
  restoratively.
What’s	
  your	
  score?	
  	
  	
  0=No,	
  1=Sometimes	
  2=Yes
Add	
  it	
  up	
  your	
  answers
0-­‐8
Tips	
  to	
  Improve	
  
● Team	
  wide	
  analysis	
  of	
  most	
  productive	
  times	
  during	
  day
● Have	
  explicit	
  team	
  or	
  organization	
  policy	
  about	
  white	
  space	
  or	
  
maker	
  time
Tips	
  to	
  Improve	
  
● Device	
  free	
  zones	
  in	
  your	
  workplace
● Meeting	
  policy	
  about	
  use	
  of	
  devices	
  to	
  avoid	
  “technoference”
Mini-Workshop
Summary
Our	
  personal	
  and	
  organizational	
  use	
  of	
  
technology	
  can	
  create	
  stress	
  leading	
  to	
  
burnout.	
  	
  	
  	
  But	
  if	
  we	
  are	
  intentional	
  
about	
  how	
  we	
  use	
  our	
  devices	
  and	
  our	
  
workplace	
  culture,	
  we	
  can	
  be	
  more	
  
productive,	
  healthier,	
  and	
  happier.
Thank	
  you!
www.bethkanter.org
The	
  Happy	
  Healthy	
  Nonprofit
http://bit.ly/happyhealthynpbook

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Mini-Workshop

  • 1. Technology  Wellness:   Effective  Tech  Habits  in  the  Nonprofit  Workplace Beth  Kanter,  Master  Trainer,  Speaker,  Author
  • 2. @kanter www.bethkanter.org Beth  Kanter: Master  Trainer,  Speaker,  Author and   Nonprofit  Thought  Leader
  • 3. • Nonprofit  Professionals:  Nonprofits • Understanding  Connection  between  Tech  and   Burnout • Personal  Technology  Wellness  Tips • Nonprofit  Workplace:  Organizations • Bringing  Technology  Wellness  into  the   Nonprofit  Workplace What  I’m  going  to  talk  about  ….. bethkanter.wikispaces.com/stl
  • 4. Technology  Use  Can  Cause  Stress  and  Burnout
  • 5. Our  technology  use  is   changing  our  brains
  • 6. We  have  no  downtime 52%  of  smartphone  owners  check  their  phones a  few  times  an  hour  or  more. Behavior  Addiction
  • 9. What  is  the   average  human   attention  span   online?      
  • 10. Attention  Spans  Online  … Source:  National  Center  for  Biotechnology  Information,  US  National  Library  of  Medicine Flickr  photo:  Josullivan59 Attention Span  Statistics Data The  average  human  attention  span  in  2000. 12  seconds The  average  human  attention  span  in  2013. 8  seconds 9  seconds
  • 16. Information Overload Personal  Technology  Wellness  Assessment 1. Is  the  only  time  you  take  a  break  from  your  tech  when  you’re  sleeping? 2. Do  you  check  your  phone  before  you  go  to  bed  or  right  when  you  wake  up? 3. Do  you  have  problems  recalling  information  and  resort  to  searching  on  Google? 4. Do  you  feel  that  you  often  have  a  hard  time  paying  attention  or  focusing  on  a   single  task? 5. Do  you  experience  frustration  at  the  amount  of  online  information  you  need  to   process  every  day? 6. Do  you  frequently  or  constantly  check  your  email,  Twitter,  Facebook  or  other   online  services? 7. Do  you  sometimes  check  your  mobile  phone  for  messages  while  in  the   bathroom? 8. Do  you  find  yourself  reaching  for  your  phone  even  when  you’re  with  others? 9. Do  you  sit  at  your  computer  at  work  or  home  for  longer  than  30  minutes  at  a   time  without  getting  up  to  take  a  break? 10.Do  you  ever  check  your  mobile  phone  while  walking  outside? Add  up  all  the  questions  you  answered  “YES”  to  for  your  score
  • 18. Technology  Wellness  Tips  for   Nonprofit  Professionals
  • 19. Tip:  Use  An  Alarm  Clock
  • 21. Tip:  Organize  Mobile  Phone To  Avoid   Addiction • Notifications  from  people • Customized  notifications • Tools  on  home  screen • Scramble  Apps • Remove  or  move  work  apps  into    folders  on  3rd or  4th screens   during  non-­‐work  hours
  • 22. • What  is  one  personal   technology  wellness   habit  you  can  start   doing  now? Mindful  Moment
  • 23. Technology  Wellness  in  the  Nonprofit  Workplace
  • 27. Interfaith  Youth  Core  – Bottom  Up  and  Top  Down • Leadership  supported  an   employee  “Giddy”  committee • Feedback  on  how  to  improve   wellbeing  (health,  happiness,   productivity) • One  idea:    “Creativity  Time”  – three  hours  per  month  to   visit  a  museum  – employee   handbook • No  one  used  it  until  Executive   Director  started  to  use  it
  • 28. Collaborative  Tech  Overload:  Connectivity  Driven
  • 29. Is  this  familiar? • Long  work  week • Come  home  to  realize   you  didn’t  get  stuff   done • You  start  doing  solo   work  in  evenings  and   weekends • You  don’t  do  it  because   you  are  too  exhausted
  • 30. ● 15%  of  organization   time  is  spent  in   meetings ● Four  hours  a  week  for   status  update  meetings ● 11  million  meetings  a   day   ● More  than  $37  billion   year  in  unproductive   meetings Source:     NY  Times,  “Meeting  is  Murder” 2/28/16 Fuze  Infographic  on  Meetings
  • 31. The  Four  P’s Planning People Priorities Present
  • 32. Planning:    Structure  and  Rituals Assessment 1. Our  team  has  a  clear  sense  of  what’s  ahead  each  month 2. We  stick to  deadlines  and  commitments  and  rarely  let  things  fall  through   the  cracks 3. My  team  or  organization  has  a  clear  policy  about  sending  after  hours  emails 4. My  team  uses  cloud  software  for  collaboration  and  has  a  well  mapped  out  workflow   and  training  for  all  users 0-­‐8 What’s  your  score?      0=No,  1=Sometimes  2=Yes Add  it  up  your  answers
  • 33. Tips  to  Improve  Planning ● Use  Look-­‐Ahead  Rituals ● Make  Solo  Focus  Time  Part  of  Your  Team  Culture
  • 34. Tips  to  Improve  Planning ● Clearly  Define  Workflow  for  Online  Collaboration   Platforms  and  Training ● Adopt  Formal  Practices  Around  Team  Emails
  • 35. People:  How  You  Relate  To  Others Assessment 1. I  am  comfortable  saying  no,  negotiating  requests,  and  making  requests  of  others. 2. I  stay  away  from  gossip,  office  politics,  and  drama 3. Our  team  communicates  precisely  via  email  and  online  collaboration  tools 4. Our  team  has  an  effective  approach  to  integrating  remote  and  on-­‐site  staff  for   meetings  and  collaboration What’s  your  score?      0=No,  1=Sometimes  2=Yes Add  it  up  your  answers 0-­‐8
  • 36. Tips  to  Improve   ● Set  a  Statute  of  Limitations  on  People  Frustrations ● Say  NO,  But  Enforce  Boundaries  With  Grace
  • 37. Tips  to  Improve  People ● Write  emails  that  are  precise ● Create  a  remote  working  charter  for  your  team Subjects  w/Keywords   [ACTION]        [SIGN] [DECISION]  [CORD] [INFO] Bottom  Line  Up  Front  (BLUF) Fewer  Words Link  to  Attachments
  • 38. Priorities:  How  You  Spend  Your  Time 1. We  spend  time  working  on  key  priorities  and  goals  that  move  the  needle  for  our   organization,  our  team,  or  my  own  performance  and  growth. 2. I  complete  tasks  even  when  I  don’t  want  to  do  them. 3. My  organization  or  team  has  clear  rationales  for  how  we  use  our  time 4. I  understand  and  accept  the  trade-­‐offs  that  I  make  when  choosing   how  to  spend  my   time. What’s  your  score?      0=No,  1=Sometimes  2=Yes Add  it  up  your  answers 0-­‐8
  • 39. Tips  to  Improve   ● Do  A  Trend-­‐Line  View  Reflection  with  Your  Team ● Rethink  Status  Updates  Meetings
  • 40. Tips  to  Improve   ● Don’t  schedule  hour  meetings  by  default
  • 41. Being  Present:    How  You  Focus  and  Pay   Attention 1. Our  team  schedules  work  according  energy  levels 2. Our  team  is  focused  and  engaged  in  meetings  and not  multi-­‐tasking 3. We  have  distraction  free  environment  and  time  needed to  complete  the  things  that   require  focus or strategic  thinking. 4. When  I  have  free  time,  I  know  how  to  use  it  productively  or  restoratively. What’s  your  score?      0=No,  1=Sometimes  2=Yes Add  it  up  your  answers 0-­‐8
  • 42. Tips  to  Improve   ● Team  wide  analysis  of  most  productive  times  during  day ● Have  explicit  team  or  organization  policy  about  white  space  or   maker  time
  • 43. Tips  to  Improve   ● Device  free  zones  in  your  workplace ● Meeting  policy  about  use  of  devices  to  avoid  “technoference”
  • 45. Summary Our  personal  and  organizational  use  of   technology  can  create  stress  leading  to   burnout.        But  if  we  are  intentional   about  how  we  use  our  devices  and  our   workplace  culture,  we  can  be  more   productive,  healthier,  and  happier.
  • 46. Thank  you! www.bethkanter.org The  Happy  Healthy  Nonprofit http://bit.ly/happyhealthynpbook