Using business process improvement strategies to overcome the challenges of the current economic climate. PDCC members are invited to complete an online survey by going to: http://www.surveymonkey.com/s.aspx?sm=xrxn2HpbhmM72RdQQJnClQ_3d_3d Find out what your peers think.

1. BRIGHT IDEAS Strategies for Developing Championship Form by Kathryn Alexandrei and Patrick Gauthier

3. A process is a systematic, deliberate series of actions designed to produce a specific end or result. Processes occur logically prior to physical implementation– much the same way a blueprint occurs prior to the building of a house. Call Prospect start Log information Interest? End call No Schedule Appointment Yes

4. THE SITUATION Understand the current playing field. THE RING Prepare for Victory Your ring is your market, your industry, your place in this economy. The ring is roped off and defined by the supply of resources and the demand placed on them by consumers. The supply of products and services and the demand of customers able to pay for them. Costs, credit and profits are all within the ring. Global & Local Economy Industry & Sector Market Material/Human Resources Cost of Products/Services Supply Demand Customers Pricing/Credit

5. round one–UNDERSTAND THE OPPONENT The status quo is not your ally right now. Step up to the challenge of your organizations’ inefficiencies by looking for the root cause.

7. Resilient Prepared Agile Creative Confident Resourceful Enduring Efficient Self-Aware Intelligent Cunning Waste Nothing Aligned? Integrated round two–KNOW YOURSELF & YOUR CONDITION

9. Business process diagrams make core processes “visible” to everyone involved and allow managers to “see” inefficiencies and quality improvement opportunities Trigger Event Actors Business Rule Business Decision Discrete Task Steps Forms and Information Hand-off round three-VISIBILITY

11. Champions are lean. They don’t waste resources or opportunities. “ Lean” is a set of principals developed by Toyota that aims to increase the ratio of value added activity. Value is defined completely by the customer. Lean identifies 7 different varieties of waste: round four–THE LEAN MACHINE extra processing waiting inventory Overproduction defects transport motion

15. round five–DON’T BACK DOWN-INNOVATE! Great champions have mastered the fundamentals and continuously innovate to surprise their opponents. practice makes perfect How = process modeling Innovation produces new products, services, supplier arrangements and information. Innovation creates new markets.

25. round ten–NEW RULES "what would happen if we didn't do it that way any longer?" "What if they were a partner instead of a competitor?“ “ What if they were a customer instead of a supplier?" "What would it take for us to do business over there?“ "How could we do that in half the time and consume 50% fewer resources in the process?" Challenge "old” rules, Myths and assumptions.

27. round eleven-Female Fighters Unite The number of women-owned businesses is growing by approximately twice the national average. Women own more than 6.5 million businesses and make up nearly 30 percent of non-farm businesses generating more than $1 trillion in revenue. Nearly one-third of woman-owned firms operate in the health care and social assistance fields, as well as other services. Women owned 72 percent of all social assistance businesses and just over half of nursing and residential care facilities. Wholesale and retail trade accounted for almost 40 percent of women-owned business revenue.

29. round twelve–THE COACH Coaching comes from more than one source

30. round twelve–THE COACH ROUND TWELVE ACTION ITEM : Identify your coaches You have evaluated the fighting ring (market), the opponent, your own condition and some of your core processes Vulnerabilities have shown themselves Enlist the allies you need to address them

31. what we know what we do PROCESS IMPROVEMENT the gap between what we know and what we do is filled with opportunity

33. (888) 898-3280 www.kapalign.com Copyright© 2008 Kapalign. All right reserved To Map Your Way Success