If you are facing problems like time-consuming service, delayed responses, decreased customer retention and reduced sales then the customer management software is the answer. Get one all-in-one service CRM software that can help you have an insight and solve all the customer queries quickly and efficiently thus maintaining the loyalty of the customers.

1. Service CRM
Get rid of all the unnecessary hassle with a compact platform that
can be your contact center, service center, and field service.

2. What is Service CRM?
A Service CRM is easy-to-use software used to run the
enterprises by maintaining your organisation's
relationships with individual people including customers
and colleagues.
It is an all in one solution that prevents you from moving
from one software to another.
An efficient CRM is a foundation for a company.

3. 3) 74% of them say that CRM software has
improved their access to customer data.
Statistics - What Makes It Stand Out
1) It is observed that overall CRM usage
increased from 56% to 74%.
2) 91% of businesses with over 11
employees now use CRM, compared to 50%
of those with 10 employees or less.
Businesses will continue to increase investments in CRM solutions.

4. Customer Relationship Management
Customer Service
Scalability
Integrations
Security
For What
Purpose?

5. Members:
Member Register - Keep a comprehensive 360º view
of your members.
Member Portal - Sign up to track their training, events,
manage their invoices etc.
Member Acquisition - Combine all the acquisition
processes on a single platform.
Member Invoicing - With all the information in place
manage the invoicing of the members
Advisory Service - Support your members by helping
and advising them.
Who Can Use It?

6. Customer service agent- For receiving all the
customer inquiries and quickly solving it.
Customer service manager- To have insight
into the issues that their customer service agents
don’t have the authority to take action on.
Customer operations manager- To define
customer service workflows, look for bottlenecks,
and improve processes.
Customer success manager- Based on a
history of complaints to customer service they
promote retention and loyalty.
Who Can Use It?

7. Get a 360° customer view of the customers
It consists of all the details related to the customers
right from the name, email-id, contact number,
products and services used to the date of accessing
the services etc. It will show you what they care
about.
More efficiency
Automate almost anything that’s triggered by the
customer’s activity ranging from sending follow-up
emails manually to calling a colleague to ask for
notes and many more thus save your time.
Reap Benefits

8. Improved customer retention
It is a great tool for keeping your existing
customers happy and finding potential
customers. It will remind you about
appointments or when to send follow up
emails.
Did you know?
The report by Frederick Reichheld of Bain &
Company claims that keeping an existing
customer is 6 or 7 times economical than
getting a new one.
Reap Benefits

9. Transform your customer support with powerful
omnichannel Kapture CRM.
Kapture Statistics:
325+ authorised service centres
40,000 tools serviced per year
17% Increase in CSAT
Kapture CRM Service

10. Contact Center
Service Center
Field Force
Live Chat
Self-Serve
Ticketing Management
System
Kapture CRM Service: CRM Features

11. "Kapture brings greater proficiency at Stanley Black & Decker Service Centres. "
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and
manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-
5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture
offers a powerful Service CRM customised to the needs of our organization."
Varun Karunananth, Stanley Black & Decker
Kapture CRM Service: Case Study