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Computer Hardware & Software Assistance Business Case
Sabil Mukhi
S309871
Index
Page No.
Executive Summary
3
Overview
3
Expected Benefits & Dis-benefits
4
Project Requirements
7
Costs
8
Major Risks
9
Timescale
10
Conclusion
10
References

2. 10
Executive Summary
This business case summarizes the details about the cost we
going to use, timescale to finish the project and return on
investment to make project successful. Also, it describes the
benefits and risks of the project during and after the project
period. This project is basically describing the concept of
business related the computers. In this business I try to cover
hardware installments and repairing the computer problems for
the all kind of business around Darwin, schools, and some
social works like educating indigenous people. I am also
focusing on to solving the basic system errors occurs in the
offices, create data base, implant the back-up systems and
recover limited data which is lost by mistake. This project is
golden chance for the newly graduate students of IT and
computer fields. They can start their field job with the basic
knowledge they have. So, this project will create some
opportunities in Darwin as well.
Overview:
With the tremendous influence of digitalization, people start

3. moving towards the digital devices to use in their small
business or big industries. As a developing state NT, when it is
on the pick of IT and computer industry set up the basic need is
good computer lab- set ups. To do such kind of task, here isn’t
any compony who is doing things for a small-scale business as
good so far. By the report of (Worldometers.info, 2019), in
current year the number of desktops and laptops are being sold
is more than 161 million and it is still increasing by numbers
each minute. Another major problem is employee of all the
business are not from the IT field so it’s hard to maintain the
labs, do the backup and if any error occurs, they don’t know
how to solve. According a recent report, sales of computer
services are expected to exceed $47 billion this year in the U.S.
alone, with PC repair leading the way ((Anon, 2019)). So, this
all numbers showing the scope of this project. This business is
not just bounded here only with the hardware, our business also
provides the software suggestions, create the computer network
in small or big business, solve the problems happens in network
of companies. For this project we are going to follows the
methodology of Prince2. I did start with finding needs and
problems. Then scopes, when to start, what need to execute this,
pros and cons, what we need (in terms of human source,
location, equipment’s etc.) how long it will take, how much it
will cost and how useful is this to the local community.
By following such steps to finalize the project, I measure the
project outcome so far positive. This project we can start with
the low budget, it just needs office location, couple of desktops,
basic lab set-up equipment’s. The main and important thing
about this project is it just need IT knowledge to work in this
project. So, it is easy to find the employees, also at the base rate
we can provide the service to the schools, aboriginal
community, and collaborated companies. Which is good and
permanent business scope and helpful to the society. And with
all this kind of services and rate it is obvious that this project
will get massive success.

4. Expected Benefits and Dis-benefits
This project is committed to providing all the services related to
the computers. The main reason to do this project is less
competition and chance to achieve big contracts. It will help all
newly opened companies specially because they get all the
services from the local people like us. They don’t need to wait
until someone come from down south of Australia and charge
big amount of fees. Our organization will work for schools and
indigenous people for low rate or held free seminar to explain
the things related to computers.
SWOT Analysis
Unexperienced Staff
Inexpensive
Organisation
Knowledge Employee

5. Strength
Weakness
Good Service
Performance
SWOT Analysis
Communication Skills
Availability of Human Resorce
Threats
Opportunities
Field Work
Competition
Industry Work
Economy Decline
In this project I will must face some problems because this
project has some weakness as mention. From all that the main
problem is the performance because every time different
employee will be appointed to do some stuff. So, if someone

6. leftover something another person cannot do the rest in
appropriate time. Also, the biggest threat is Darwin’s economy
decline. As per my research Darwin’s economy is decline
rapidly which can be reason of unsuccessful project. But on the
other hand, it has many positive facts like, it will create
employment in field of IT and computer. Also, this project
needs basic knowledge of computers so any of graduate student
can join the project and gain his/her knowledge and network.
Over this it has many benefits like it will help the local
community and schools to implement the latest technology in
their schools just using computers. Also, it will be cheaper for
the community because this project is focusing to help the
society as much as we can.
Weighted Scoring Model
All scores are between 0 and 1
Cost
Value
Risk
Quality
1
0 - 80% of budget
It will be used by more than assumed business in Darwin and
valued highly
Success
Will meet requirements and satisfy users
0.7
81 - 105% of budget
It will be used by least than assumed business in Darwin and
valued highly
Probably successful
Will meet requirements or satisfy users
0
106% - above of budget

7. It will be used by less than assumed business and generally
disliked
Failure
Will not meet requirements and satisfy users
Criteria
Weight
Going ahead with project
Doing no project at all
Cost
15%
0.7
1
Strategic value
50%
1
0
Risk
20%
0.7
1
Quality
15%
1
0
Sum
100%
3.40
2.00
59%
Weighted Project Scores

8. 0.895
0.35
39%
After doing such analysis, it clears that we can assume that this
project will work and fulfil the need of customers and the
organization who paid money to create this. Risk factor of this
project is minimal which direct that this project will get huge
success. The main idea to doing this business is due to highly
demand from market and less competition in such kind of field.
Lastly, there have some weakness of this project as mention
above but the strength and opportunities will take over the
factors and this project will work as smooth as mentioned.
Project Requirements:
To make this project happened we need some basic stuff like A
location to open the business (More preferred in CBD Darwin),
Set up in office including 2 desktops. 2 tables, 2 chairs and
basic needs. Also need 3-4 casual employee (more preferred are
IT graduates), One full time manager. A website to advertise
ourselves.
From the project it assumed that this project will going to help
all the non- IT business very well. As well as we going to do
some volunteer work for schools and indigenous people which
is the main purpose of this project. This is going to be the easy
industry job for newly graduates. It also assumed that
everything will be done in given criteria like cost, time scale.
The biggest limitation for this project is working with any of
big compony and working for any IT compony. Because this

9. kind of work need extra human resource to complete the work in
given time. It can be exited the budget we fixed for this
business. Al so with work for any IT compony is big trouble.
We have freshly graduate so, maybe we cannot reach the
expectation of the professionals in starting of our business.
Costs:
The final cost for this project business is estimated between
$40k to $50k.
· Location (rent): $400*52(weekly rent) = $20,800
· (furniture and office set-up): $3,500(desktops and set up
including wi-fi) + $5,000 (furniture) + $5,000 (equipment’s)
· Advertising: $4,000 (website and holding for office)
· Extra: $2,000
· Total: $40,300
· Milestones: As mention my cost for the business. It will be
divided in main 3 parts.
1. Renting a location on yearly lease. ($20,800)
2. Set up the place. ($13,500)
3. Advertising. ($4,000)
Here the first thing we need to start project is a permanent
location. So, the first milestone will be the location and money
spend on it. Then set-up of that place will be the next part and
end of that we must do advertise the brand.
ROI (Return on Investment):
income that can be earned by the business: -
· This business work costs $40 per hour in which the equipment
like computers and cables will be provided by compony. If we
assume to find work of 3000 hours. Then the total income will
become $120,000 (3000*40=120,000). From that employee will
be payed as the base rate of $28 per hour. So, employee will get
$84,000. From this the net benefit is $36,000 at the end of the
year.
· Total investment: - $50,000

10. · Net benefit: - $36,000
Return of investment (ROI): Net benefit/ Total investment *
100%
:36000/50000*100
:72%
So, here ROI is 72% which will be used to expand the business
and make it big compony. Also, it will use to do some volunteer
work for community.
Major Risks:
· A major risk is the location and population size of Darwin
which will hurt the business to fulfil its assumed goal. And we
do not have any option to solve it.
· Another risk factor is availability of all the employee for the
business. It can be solving by motivating them on every
achievement and give them credit of work done by them.
· The cost of maintaining the business is also a major risk. If
this business work as expected, then it will be solving easily
otherwise it will be tough to run the business.
· Here is a risk of resign of employees from the business. As
mention this need basic skill and we can only hire any employee
as casual base so this can be the major risk for business. It can
be solved by hiring loyal and commits staff for any position.
· Client satisfaction is the key of any business, in easy terms we
must provide friendly and consistence service to the customers,
so they come again for work to us.
Avoid: We can avoid the risk of the availability of the employee
in the business. It can be swap by another employee by another

11. one or by hire another person for that place.
Transfer: Here is the big risk of transfer in the business due to
less people in Darwin and less job for the business. So, it can be
transfer to the client to the compony by self.
Mitigate: This risk factor can be solved by another job option in
business. Like here we are not only serving hardware services.
If it declines opportunities in that still, we can survive on job
on software.
Timescale:
The timescale of this business takes around 8 to 10month of
periods to start and run the business. After that we can start
earning our return on investment.
· Milestones: To finish the work in given time period is one of
the most important things for any business. Here I categories
this work in different time periods of milestone given below.
1. Find the location (in CBD Darwin): 2 months.
2. Set- up the place (furniture): 2 months
(computers and equipment): 1 month
3. Fine perfect candidate for the work role: 1 month
4. Doing advertise on google(website): 1 month
5. Internal Training for the staff: 1 month
Conclusion:
In conclusion, we come up with numbers of risk, weakness
attached with this business but in my opinion the positive
points, strength and opportunities of this business for Darwin is
more fruitful than risk. It will be built in limit of cost within
given timescale. Also, it has lots of benefits for graduates, local
communities and Darwin’s local businesses.
References:
Allan, T. (2019). Project Proposal. [online]
Cduebooks.pressbooks.pub. Available at:
https://cduebooks.pressbooks.pub/prince2/part/project-proposal/
[Accessed 19 Aug. 2019].

12. Anon, (2019). [Blog].
Jbhifi.com.au. (2019). JB Hi-Fi | JB Hi-Fi - Australia's Largest
Home Entertainment Retailer. [online] Available at:
https://www.jbhifi.com.au/ [Accessed 19 Aug. 2019].
Worldometers.info. (2019). Computers sold in the world this
year - Worldometers. [online] Available at:
https://www.worldometers.info/computers/ [Accessed 14 Aug.
2019].
Weighted Score
Going ahead with project 0.89500000000000002 Doing no
project at all 0.35
| Page Sabil Mukhi(s309871)
Nasser
Joanna Nasser
Professor Terence Meehan
ENG 250:E60W.
10/02/2019
Diversity in Children Literature
Adam, Helen & Harper, Laurie. “Assessing and selecting
culturally diverse literature for the classroom.” Practical

13. Literacy: The Early and Primary Years, Vol. 21, no.2, 2016,
pp.10-14.
Adam and Harper (p. 11) argue that it is crucial for educators to
assess children literature for cultural authenticity before
introducing it to learners. They acknowledge a major challenge
in children literature whereby most of it is written by
individuals from dominant cultures hence bearing stereotypes
and prejudice against minority cultures. Through literature
review, the author identifies various criteria that can be used to
assess the quality of children literature books for cultural
diversity (p.14).
The article discusses the issue of diversity in children literature
by focusing on accommodating differences in cultural
backgrounds while selecting children literature. It shows how to
conduct proper selection of literature books. It also discusses
the advantages of selecting appropriate materials which promote
intercultural awareness and formation of personal identities.
Waters, Katie. “Children books featuring diverse family
structures and living arrangements: Recommendation for
elementary teachers.” Paper & Publication: Interdisciplinary
Journal of Undergraduate Research, Vol. 6, no. 21, 2017, pp.
126-134.
Walters (p.126) argues that most children in the United States
do not live in traditional family units. Unfortunately, majority
of children literature lacks inclusivity by failing to depict the
family situation of each child. As a result, children cannot
relate to these books. The author guides educators through
various steps that they can use to identify inclusive literature
books that are appropriate for their learners by fostering
creation of personal identities and facilitating learning (p.130).
This article relates to the topic of diversity in children literature
by examining diversity from the aspect of family inclusivity. It
shows the advantages of ensuring inclusivity and the difficulties
that educators can expect. Additionally, the article offers
insight about how educators can navigate these difficulties to
select appropriate materials.

14. Works Cited
Adam, Helen & Harper, Laurie. “Assessing and selecting
culturally diverse literature for the classroom.” Practical
Literacy: The Early and Primary Years, Vol. 21, no.2, 2016,
pp.10-14.
Waters, Katie. “Children books featuring diverse family
structures and living arrangements: Recommendation for
elementary teachers.” Paper & Publication: Interdisciplinary
Journal of Undergraduate Research, Vol. 6, no. 21, 2017, pp.
126-134.
COMPUTER SKILL DEVELOPMENT WORKSHOPS IN
SCHOOLS
Group: Internal 3
Zephyr & Gaurav
291065 & 296065
Week 6
06/09/19
Harpreet
326290
Week 7
13/09/19
Rabindra
306120

15. Week 8
20/09/19
Jordan
301529
Week 9
27/09/19
Alvin
290871
Week 10
4/10/19
Ngan
311496
Week 11
11/10/19
Table of Contents
Contents
1. Selection 2
2. Organisation 6
3. Project Plan 9
4. Stage plan or exception plan 14
5. Quality Management 20
6. Risk Management 22
1. Selection
1.1. Product Description
The project proposal is computer skill development workshops
in schools where the organisation will conduct Microsoft office
suit skill development workshops for year 7 students. The
workshops aim to develop student’s computer and Microsoft
office competency in order keep up with educational standards.
1.2. Explain the process your group used to select the project
proposal, include any structured and comparative analysis, and
describe the process and how you came to your decision
Proposal Analysis

16. Group member
Project proposal
Advantages
Disadvantage
Ngan
To open a store that trades and repair used electronic
equipment, also sell accessories and provide printing, scanning
services.
Reuse of unwanted materials.
Provides a pathway for saving the environment.
Profit oriented project
Harpreet
The existing office floor is failing to accommodate the
employees. In order to provide enough accommodation and
other facilities to the working employees, the company is
willing to reconstruct their office in the similar location and
tower in Darwin.
It will give opportunity to create a better relationship between
the corporation and employees
It will give commercial benefits to the organization
Additional sponsorship will cost additional resource and time
management cost
Zephyr
Skill development workshops for year 7 students in middle
school. It focuses on teaching students advance Microsoft office
program skills that will allow them to improve assignment
writing and document production. S
Engagement of local communities.
Students acquire the competency skills required by the
education standards.
Students are required to manage time for this.
Jordan
Summer camp with duration of a few weeks with a focus on
coding for primary to middles school (years 5 - 9) to coding

17. fundamentals through interactive and informative
workshops/games/challenges etc.
Provides a platform for the students to learn coding.
Coding requires long working hours so could impact health
Alvin
Project is about hosting a fundraising event to increase
awareness about cyber bullying and cyber security.
Gives awareness to the new and old generation of audience
Gives awareness to the new and old generation of audience
Loss of money if the event is cancelled due t certain
circumstances.
Rabindra
Project proposal is about conducting a software workshop. This
project intends to develop experimentally grounded
understandings of the social conditions, work procedures and
practices, specialized framework designs and hierarchical
settings that offer ascent to open software.
helps the community to understand more about open software
this project may not attract people as expected
Gaurab
The project proposal is about organizing a fundraising event by
Wesfarmers, a major Australian
Company, for setting up a school for
Aboriginal Australians.
makes the company socially accountable and increase the
sustainability of the business
-Wesfarmers stores are not so trusted in NT
Weighted Scoring model
All scores are between 0 and 1
Cost
Community engagement
Raising profile
Risk
1
0 – 35% of budget used

18. Lots of engagement
Corporate profile highly raised
Project success is guaranteed
.6
36-75% of budget used
Little engagement
Corporate slightly raised
Project success is likely
0
76-100% of budget used
No engagement
Corporate profile not raised at all
Certain to be unsuccessful
Criteria
Weight
Conducting project
No project at all
Cost
25%
0.6
1
Community engagement
25%
1
0
Raising profile
15%
0.6
0
Risk
35%
1
1
Sum
100%

19. 3.20
2.00
Weighted project scores
0.84
0.60
Analyzing the above data we have selected Zephyr’s project
proposal of conducting a workshop of year 7 middle school. We
have chosen it because the proposal has a higher score and
therefore going through with the proposal would result in more
success. The proposal has a projected of low to mid cost for
going ahead with. The project encompasses a very large amount
of community engagement. Which in turn raises the corporate
profile of the organization and demonstrates corporate social
responsibility resulting in happier stakeholders. Conducting the
project has a predicted probability of success being likely. In
addition, all the project proposal from our group were equally
beneficial and worthy but we chose to go with Zephyr’s as we
concluded in our group meeting that this project will create a
foundation for the students which will eventually help them in
their higher studies and is also very beneficial for the
community.
1.3. Selection rationale
According to the proposal the project conducts workshops for
students in their seventh year of schooling free of charge.
Whilst allowing the students to learn through one on one
engagement with team members and acquire the computer
competency skills required by education standards. Therefore,
the proposal satisfies the criteria of being beneficial to the
community.
The time constraint for the project was that the project is to be

20. completed within 1 year, as per the proposal the project will
commence from the 29th of January and be concluded on the
27th of September hence it can be said that the project will
comply with the time constraint provided by the organisation.
The estimated cost for the project according to the proposal is
between $28,332 and $44,068, the best-case estimate being
$28,332, the likely case estimate being $35,800 and the worst-
case estimate being $44,068. Therefore, this satisfies the
criteria of having a project that can be completed with a budget
between $25,000 and $50,000.
The proposal also satisfies the strategic intent of the
organisation as it demonstrates that the organisation’s social
responsibilities are being acknowledged through engaging with
local communities and educating students. The proposal will
both raise the business’s profile and benefit the community
while also making the stakeholders happy.
Thus, it can be said that the project proposal aligns with the
aligns with the specifications and criteria provided by the
Organisation.
2. Organisation
2.1. Describe how the project is to be structured and managed
2.1.1. Aim to align the organisational structure with the size of
the project
The project will be structured and managed following the
PRINCE2 methodology in 4 levels of management.
The structure will be project board, project manager and team
manager. Each role has its own responsibilities for a level, that
will be detailed below.
Corporate or Program management Level: This level is
responsible to commission the project and identify the executive
and also define the project tolerances. The Executive is
responsible for appointing the team members, this is a senior
role to ensure the project is always valuable, but executive is
not directly involved in the workshops.
Directing level: This level is managed by the project board,
which is the middle school. They have responsibility to approve

21. time and location, ensure it is available to hold the workshops,
provide the resources, and are responsible for electricity, water,
monitoring student and their safety.
Managing level: The Project Manager is responsible for this
level. They control and manage the project on a daily basis,
they communicate, manage finance, monitor the process, solve
problem. The project manager’s primary responsibility to ensure
students achieve some advanced computer operation and file
management skills after workshop, the workshop is organized
successfully within the budget and in the specified number of
days.
Delivery level: The team members directly instruct students, so
they should have advanced IT skills They are responsible for
ensuring the workshop start and finish on time, the teaching and
learning are carried out smoothly, handle arising situations
promptly and report workshop's progress to the project manager.
2.2. Explain why you structured the organisation of the project
in the way you have. E.g. What parts of PRINCE2 have you
used and left out and explain why
The change authority is left out because this project is not for
financial purpose, nor a type of project with high costs incurred
or changes, therefore it is not necessary to has a Change
authority, the Project Board is able to complete this role.
The Project Manager is indispensable in every project,
especially in the Initiating a Project process. Finding
stakeholders, ensuring the project is on schedule. It acts as a
bridge between other parts of project.
The project support is not a part of the project. Because the
team members, team managers are the one who directly
communicate to students, welcome them and teach them, there
no need administrative services, the Project manager and Team
manager are able to do this role.
2.3. Describe the customer supplier environment (identify
stakeholders where possible)

22. The environment for said stakeholders would primarily be
within the schools where these instructional workshops would
take place. All of those affected include participants involved
with either attending or teaching the workshops. These can be
identified as the following.
Students:
Middle school students ranging from years 7 will be the target
consumer as these workshops will be integrated into their
schooling schedules, being negatively affected could relate to
possible decline of study in other schooling units.
Project Board (Schools):
The project board within the school are a primary stakeholder
because they must determine the details of every project that
affects themselves, the students as well as other stakeholders to
ensure they are happy.
Employees / team members:
The workshop will have qualified team members that will assist
in hosting these direct workshops to students, their skill and
associated costs must be considered before implementing the
workshops.
The supplier environment becomes vital in this case because
without the location and the agreement from the schools to
allow these workshops to be held. This will include the
associated costs of supplying available classrooms as well as
computer equipment in order to deliver students and other
stakeholders a seamless product that will impart vital skills that
can be applied for future related uses.
2.4. Describe your communication strategy
Communication strategy is a way to communicate effectively,
smoothly with the client and the team while setting the standard
of how data and information will be shared among the team
members. In this project, the main communication strategy
preferred is face to face. The Face to face meetings have been
scheduled for every Friday after the lecture. Secondary

23. communication is a group chat where members can instantly
contact others. For communicating with the higher management
regarding progress update, email communication is preferable in
which the project manager will update the progress of project or
any project-based request through emails.
Communication strategy chart
Communication
Frequency
Format/method
Goal
Owner
Project status report/Team Briefing
Weekly
Meetings
Analysis of the project status and possible problems or delays
Project Manager
Team stand up
Daily
Facebook Group
To discuss the performance of every day
Project Manager
Progress Updates
Daily
Facebook Group
To share the update work daily.
Project Manager
Technical Incident/emergency help
Anytime
Phone / email / Facebook Group
To report the incident and in case of emergency help
Team Member.
2.5. Describe the methods you will use to: (for both Project Plan
and Stage Plan)

24. 2.5.1. Estimate cost
2.5.1.1. Describe how cost estimates will be determined
2.5.1.1.1. Include any tools or techniques used
For cost estimation of the project, bottom up estimation
technique will be utilised and the preferred tool for this is MS
Project. First, the work breakdown structure of the project will
be developed and once the durations are assigned to each
activity, various cost elements including material costs and
wages of team members will be assigned to each of the
activities. MS Project will then automatically calculate the total
budget of the project.
2.5.1.1.2. Include a definition of variable and fixed costs
There are both variable and fixed costs associated with project.
The variable costs will include the wages of the team members
and the fixed costs will include material costs that will be
required for the project.
2.5.1.2. Describe how the costs will be managed
2.5.1.2.1. Include an explanation of a flexible budgeting process
Flexible budgeting process will be utilised in order to ensure
the budget is uniformly allocated over all the aspects of the
project and ensure there is no cost overshoot in the project.
2.5.2. Estimate time
For time estimation, MS Project software will be used, and the
work breakdown structure of the project will be entered the
same. Durations will be assigned to each activity in order to
estimate the total duration of the project.
References:
Ray, S. and Ray, S. (2019). Understanding Critical Path in

25. Project Management. [online] ProjectManager.com. Available
at: https://www.projectmanager.com/blog/understanding-
critical-path-project-management [Accessed 24 Sep. 2019].
Internal 3 1
Dobson – 291065, Gaurav - s296065, Harpreet – 326290,
Rabindra – 306120, Tam – 301529, Alvin – 290871, Ngan -
311496
Running head: COMPUTER HARDWARE & SOFTWARE
ASSISTANCE
COMPUTER HARDWARE & SOFTWARE ASSISTANCE
12
Title Page
Computer hardware & software assistance
Group details
Name
Student Number
Course
Signature
1. Dave Nguyen
S311849
BIT
Dave
2. Farhan Khan (Group Leader)
S277309
BIT
Farhan
3. Oasky Nguyen
S311411
BIT
Oasky
4. Sabil Mukhi (Group Leader)
S309871
BIT

26. Sabil
5. Suman Karki
S304114
BIT
Suman
6. MD Zulkar Nayen
S303592
BIT
Zulkar
7. Hayden Le
S291259
BIT
Hayden
Contents
Executive Summary 2
Introduction 2
Expected Benefits and Dis-benefits 3
SWOT Analysis 3
Weighted Scoring Model 4
Project Requirements: 6
Costs: 6
ROI (Return on Investment): 7
Major Risks: 7
Conclusion: 9
References: 10

27. Executive Summary
This business case summarizes the details about the cost we
going to use, timescale to finish the project and return on
investment to make project successful. Also, it describes the
benefits and risks of the project during and after the project
period. This project is basically describing the concept of
business related the computers. In this business I try to cover
hardware installments and repairing the computer problems for
the all kind of business around Darwin, schools, and some
social works like educating indigenous people. I am also
focusing on to solving the basic system errors occurs in the
offices, create data base, implant the back-up systems and
recover limited data which is lost by mistake. This project is
golden chance for the newly graduate students of IT and
computer fields. They can start their field job with the basic
knowledge they have. So, this project will create some
opportunities in Darwin as well.Introduction
With the tremendous influence of digitalization, people start
moving towards the digital devices to use in their small
business or big industries. As a developing state NT, when it is
on the pick of IT and computer industry set up the basic need is
good computer lab- set ups. To do such kind of task, here isn’t
any compony who is doing things for a small-scale business as
good so far. By the report of (Worldometers.info, 2019), in
current year the number of desktops and laptops are being sold
is more than 161 million and it is still increasing by numbers
each minute. Another major problem is employee of all the
business are not from the IT field so it’s hard to maintain the
labs, do the backup and if any error occurs, they don’t know
how to solve. According a recent report, sales of computer
services are expected to exceed $47 billion this year in the U.S.
alone, with PC repair leading the way ((Anon, 2019)). So, this
all numbers showing the scope of this project. This business is
not just bounded here only with the hardware, our business also

28. provides the software suggestions, create the computer network
in small or big business, solve the problems happens in network
of companies. For this project we are going to follows the
methodology of Prince2. I did start with finding needs and
problems. Then scopes, when to start, what need to execute this,
pros and cons, what we need (in terms of human source,
location, equipment’s etc.) how long it will take, how much it
will cost and how useful is this to the local community.
By following such steps to finalize the project, I measure the
project outcome so far positive. This project we can start with
the low budget, it just needs office location, couple of desktops,
basic lab set-up equipment’s. The main and important thing
about this project is it just need IT knowledge to work in this
project. So, it is easy to find the employees, also at the base rate
we can provide the service to the schools, aboriginal
community, and collaborated companies. Which is good and
permanent business scope and helpful to the society. And with
all this kind of services and rate it is obvious that this project
will get massive success. Expected Benefits and Dis-benefits
This project is committed to providing all the services
related to the computers. The main reason to do this project is
less competition and chance to achieve big contracts. It will
help all newly opened companies especially because they get all
the services from the local people like us. They don’t need to
wait until someone come from down south of Australia and
charge big amount of fees. Our organization will work for
schools and indigenous people for low rate or held free seminar
to explain the things related to computers.SWOT Analysis
In this project I will must face some problems because this
project has some weakness as mention. From all that the main
problem is the performance because every time different
employee will be appointed to do some stuff. So, if someone
leftover something another person cannot do the rest in
appropriate time. Also, the biggest threat is Darwin’s economy
decline. As per my research Darwin’s economy is decline
rapidly which can be reason of unsuccessful project. But on the

29. other hand, it has many positive facts like, it will create
employment in field of IT and computer. Also, this project
needs basic knowledge of computers so any of graduate student
can join the project and gain his/her knowledge and network.
Over this it has many benefits like it will help the local
community and schools to implement the latest technology in
their schools just using computers. Also, it will be cheaper for
the community because this project is focusing to help the
society as much as we can.
Weighted Scoring Model
All scores are between 0 and 1
Cost
Value
Risk
Quality
1
0 - 80% of budget
It will be used by more than assumed business in Darwin and
valued highly
Success
Will meet requirements and satisfy users
0.7
81 - 105% of budget
It will be used by least than assumed business in Darwin and
valued highly
Probably successful
Will meet requirements or satisfy users
0
106% - above of budget
It will be used by less than assumed business and generally
disliked
Failure
Will not meet requirements and satisfy users

30. Criteria
Weight
Going ahead with project
Doing no project at all
Cost
15%
0.7
1
Strategic value
50%
1
0
Risk
20%
0.7
1
Quality
15%
1
0
Sum
100%
3.40
2.00
59%
Weighted Project Scores
0.895
0.35
39%

31. After doing such analysis, it clears that we can assume that this
project will work and fulfil the need of customers and the
organization who paid money to create this. Risk factor of this
project is minimal which direct that this project will get huge
success. The main idea to doing this business is due to highly
demand from market and less competition in such kind of field.
Lastly, there have some weakness of this project as mention
above but the strength and opportunities will take over the
factors and this project will work as smooth as mentioned.
Project Requirements:
To make this project happened we need some basic stuff like A
location to open the business (More preferred in CBD Darwin),
Set up in office including 2 desktops. 2 tables, 2 chairs and
basic needs. Also need 3-4 casual employee (more preferred are
IT graduates), One full time manager. A website to advertise
ourselves.
From the project it assumed that this project will going to help
all the non- IT business very well. As well as we going to do
some volunteer work for schools and indigenous people which
is the main purpose of this project. This is going to be the easy
industry job for newly graduates. It also assumed that
everything will be done in given criteria like cost, time scale.
The biggest limitation for this project is working with any of
big compony and working for any IT compony. Because this
kind of work need extra human resource to complete the work in
given time. It can be exited the budget we fixed for this
business. Al so with work for any IT compony is big trouble.
We have freshly graduate so, maybe we cannot reach the
expectation of the professionals in starting of our business.
Costs:
The final cost for this project business is estimated between
$40k to $50k.
● Location (rent): $400*52(weekly rent) = $20,800

32. ● (furniture and office set-up): $3,500(desktops and set up
including wi-fi) + $5,000 (furniture) + $5,000 (equipment’s)
● Advertising: $4,000 (website and holding for office)
● Extra: $2,000
● Total: $40,300
❖ Milestones: As mention my cost for the business. It will be
divided in main 3 parts.
1. Renting a location on yearly lease. ($20,800)
2. Set up the place. ($13,500)
3. Advertising. ($4,000)
Here the first thing we need to start project is a permanent
location. So, the first milestone will be the location and money
spend on it. Then set-up of that place will be the next part and
end of that we must do advertise the brand.
ROI (Return on Investment):
income that can be earned by the business: -
● This business work costs $40 per hour in which the
equipment like computers and cables will be provided by
compony. If we assume to find work of 3000 hours. Then the
total income will become $120,000 (3000*40=120,000). From
that employee will be payed as the base rate of $28 per hour.
So, employee will get $84,000. From this the net benefit is
$36,000 at the end of the year.
● Total investment: - $50,000
● Net benefit: - $36,000
Return of investment (ROI): Net benefit/ Total investment *
100%
:36000/50000*100
:72%
So, here ROI is 72% which will be used to expand the business
and make it big compony. Also, it will use to do some volunteer
work for community. Major Risks:

33. ● A major risk is the location and population size of Darwin
which will hurt the business to fulfil its assumed goal. And we
do not have any option to solve it.
● Another risk factor is availability of all the employee for
the business. It can be solving by motivating them on every
achievement and give them credit of work done by them.
● The cost of maintaining the business is also a major risk. If
this business work as expected, then it will be solving easily
otherwise it will be tough to run the business.
● Here is a risk of resign of employees from the business. As
mention this need basic skill and we can only hire any employee
as casual base so this can be the major risk for business. It can
be solved by hiring loyal and commits staff for any position.
● Client satisfaction is the key of any business, in easy terms
we must provide friendly and consistence service to the
customers, so they come again for work to us.
Avoid: We can avoid the risk of the availability of the employee
in the business. It can be swap by another employee by another
one or by hire another person for that place.
Transfer: Here is the big risk of transfer in the business due to
less people in Darwin and less job for the business. So, it can be
transfer to the client to the compony by self.
Mitigate: This risk factor can be solved by another job option in
business. Like here we are not only serving hardware services.
If it declines opportunities in that still, we can survive on job
on software.
Timescale:
The timescale of this business takes around 8 to 10month of
periods to start and run the business. After that we can start
earning our return on investment.
❖ Milestones: To finish the work in given time period is one
of the most important things for any business. Here I categories
this work in different time periods of milestone given below.
2. Find the location (in CBD Darwin): 2 months.

34. 3. Set- up the place (furniture): 2 months
(computers and equipment): 1 month
4. Fine perfect candidate for the work role: 1 month
5. Doing advertise on google(website): 1 month
6. Internal Training for the staff: 1 monthConclusion:
In conclusion, we come up with numbers of risk, weakness
attached with this business but in my opinion the positive
points, strength and opportunities of this business for Darwin is
more fruitful than risk. It will be built in limit of cost within
given timescale. Also, it has lots of benefits for graduates, local
communities and Darwin’s local businesses.
References:
Allan, T. (2019). Project Proposal. [online]
Cduebooks.pressbooks.pub. Available at:
https://cduebooks.pressbooks.pub/prince2/part/project-proposal/
[Accessed 19 Aug. 2019].
Anon, (2019). [Blog].
Jbhifi.com.au. (2019). JB Hi-Fi | JB Hi-Fi - Australia's Largest
Home Entertainment Retailer. [online] Available at:
https://www.jbhifi.com.au/ [Accessed 19 Aug. 2019].
Worldometers.info. (2019). Computers sold in the world this
year - Worldometers. [online] Available at:
https://www.worldometers.info/computers/ [Accessed 14 Aug.
2019].