1. Key Deliverables
Sales
 Actively doing the sales, marketing, business development activities in UAE & QATAR.
 From Product proposals until finalization and From Project mobilization to Final
Completion.
 Extensive Market Research and Feedback to the production/backend on making a
product successful.
 Preparation of all documents required by the supporting divisions such as Finance,
Imports, and administration Legal etc
 Delegation and setting up targets to the subordinates in order to achieve the sales
targets and the supervision of weekly call plans and reports of subordinates
 Preparation and presenting monthly sales performances to the Board of Management
on Budgeted and actual basis.
Operations
 Overseeing spare parts sales & ensuring ready availability of stock at any given point
of time.
 Actively involved in handling the entire marketing operations & business development
activities.
 Preparing and maintaining various MIS reports for the reference of top management.
 Coordinating with the sales department and selling the products through service.
 Managing the defective stock and identifying appropriate ways to dispose/ use the
same.
Franchisee Operations
 Managing the complete franchisee operations identifying new franchisees for
expanding the service network.
 Handling verification of the franchisee and vendor bills for ensuring authentication.
 Regularly visiting the franchisee and various dealers thereby ensuring smooth
workflow.
Technical Service Operations
 Formulating service budgets, forecasts & operational plans and implementing cost-
saving measures at client end.
 Supporting sales on technical aspects- product feedback, Presale inspections, Product
demos, competitor’s products comparison & technical discussions etc.
 Ensuring immaculate service by servicing professional products at component level in
the field.
 Analyzing the data Related to various Performance and Quality parameters of group.
 Managing after sales service of professional products range as well as monitoring
service dealers/franchisee network.
Customer Support
 Ensuring maximum customer satisfaction by providing them with pre/post technical
service assistance and achieving delivery and quality service norms.
 Collecting & collating data on repeat jobs/ other specific complaints & discuss the
same with the manufacturing team for counter measures.
 Finalizing annual maintenance contracts with the clients and making regular visits at
their end for handling their grievances.
 Interacting with customers for solving their technical problems.
Team Management
 Imparting /organizing training programs for the service engineers/ customers &
driving them to achieve pre planned service targets.
 Incorporating bonded teamwork and managing healthy environment.

2.  Leading, training & monitoring the performance of team members to ensure
efficiency in service operations and meeting of individual & group targets.
From February 2007 to September 2010 FERCO SHUTTERS & SEATING SYSTEM
SALES/PRJECTS ENGINEER
Ferco Shutters & Seating System (M.E) Contracting Co L.L.C, UAE is a Sister Concern of
Ferco Shutters PTE Ltd, Singapore and Ferco Seating Systems, UK.
The group primarily focuses on Building and construction sector, selling quality products
like Fire/Non Fire Rated Rolling Shutters, Fire & Smoke Curtains, Fire Stopping System,
and Industrial Doors & Seating of all Kinds like Stadium Seatings, Lecture hall Seating,
Auditorium and Cinema Theatre Seating.
The group holds the recognition of having worked in Projects like
World’s Largest Shopping Mall - Dubai Mall
World’s Largest Horse Race Course - Meydan Race Course
World’s Longest Race Circuit -F1 Race –Yas Marina Circuit
World’s Largest Indoor Theme Park -Ferrari Experience Etc...
Noteworthy Contributions
 Completed 25 Projects ranging from Small to Medium Scale Projects starting from
Tender Bidding Stage to Finalization until Project Handover stage.
 Reduction of Costs through Negotiations with foreign principles in order to squeeze
their price levels.
 Successfully getting our product specified at various projects with the Architect &
Consultant by giving quick and detailed response.
 Successfully handled product comparison reports against alternatives by competitor.
 Capable and Handled Medium Big Size Projects Logistics Activity from the Tendering
stage to Delivery of Materials on site with detailed Vessel Scheduling to Coordination
for Movement of Consignment for a very time critical project.
 Was an active member of the team responsible for sales & Logistics delivery of the
above projects.