The importance of assertive communication practices at workplaces across the globe. This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bengaluru, India. All rights reserved .

1. If you don’t have the strength to
impose your terms upon life,
you must accept the terms
it offers you..
- T.S. Eliot
Growing Importance of
Assertive Communication
at Workplaces

2. Standing up for
your personal
rights
• Your personal
rights
• Expressing
yourself in direct,
honest and
appropriate way
Without being
aggressive,
Quality of
being
• Self assured
• confident
Developing
your
assertiveness
starts with
• Knowing who
you are
• Belief in the
values you bring
ASSERTIVENESS

3. When you have all three things, you get..
Self-Confidence
Helps to improve your work-life

4.  Assertive communication is the
straightforward and open expression of
your needs, desires, thoughts and feelings.
 Assertive communication involves advocating for
your own needs while still considering and
respecting the needs of others.

6. Different
Communication
styles
Assertiveness
Passive
Aggressive
Passive
Aggressive

7. At workplaces Dynamic balance between Aggressive & Passive conduct
 Value your right without violating the rights of others
 Receive criticism & compliments positively
 Express your thoughts & feelings in a healthy & positive manner
 Learn to say ‘No’ when you need to

8. What Should
an
Organization
Do?
Commitment
and willingness
to address the
situation
Recognition,
Self-awareness
and creating
opportunities
Standard set of
behaviour
policies and
procedures
Encourage
employees to
report disruptive
behaviours
Taking action
though
appropriate
intervention
strategies.
Focused team
training
programs
Having a clinical
champion or
early adopter

9. Employees
should
have
The right to
be consulted
about
decisions that
affect them in
their work.
The right to
know what is
expected of
them in their
jobs.
The right to
make genuine
mistakes and
do not deserve
blame and put-
downs.
The right to
feel
respected in
the
workplace.
The
responsibility to
respect other
employees’
rights,
irrespective of
seniority.
What Should an
Organization keep in
Mind?

33. Consequences of Neglecting Assertive Communication
Lack of self confidence and low self esteem
Negative feeling and thoughts about oneself
Unable to take control of any situation and dependent on others
Dismissive of feedback
Unwilling to take responsibility and initiatives
Use of harsh words and offending others
Submissive attitude

35. Is Assertiveness Important at workplace ?
43
39
7
3
50
57
0 1
0
10
20
30
40
50
60
No Work-ex With Work-ex
Agree Somewhat Agree Strongly Agree Strongly Disagree

36. Is Assertiveness Important at Social life?
59
53
7
3
14 13
20
31
0
10
20
30
40
50
60
70
No Work-ex With Work-ex
Agree Disagree Somewhat Agree Strongly Agree

37. Respondents who
Consciously try to be Assertive
41
18
27 27
32
55
0
10
20
30
40
50
60
No Work-ex With Work-ex
Can't Say No Yes

39. Kashyap
Kashish
K.Sriram
Kevin
HarshadKavya