1. Noida Institute of Engineering and Technology,
Greater Noida
Technical Communication Skills
AASL 0401
5/12/2022
Faculty Name Subject code and abbreviation Unit Number
1
Department of
English
Unit: IV
Public Speaking
B.Tech IV Semester
2. • Components of effective speaking (emphasis on
voice dynamics)
• Seminar and conference presentation
• Conducting/participating in meetings
• Appearing for a job interview
• Mobile etiquette
Unit IV - Syllabus
3. •Introduction
•Course Objective
•Course Outcome
•CO-PO and PSO Mapping
•Components of effective
speaking
•Seminar/Conferences
Presentation Skills
•Conducting/participating
in meetings
• Appearing for a job
interview
• Mobile etiquette
• Video links
•Daily Quiz
•Weekly Assignment
•MCQs
•Old Questions
•Expected Questions
•Summary
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abbreviation Unit Number
3
Contents
4. • To help the students develop communication and
critical thinking skills necessary for securing a job, and
succeeding in the diverse and ever- changing workplace
of the twenty first century
• To enable students to communicate effectively, in clear
and correct prose, in a style appropriate to the subject,
occasion and audience
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Faculty Name Subject code and abbreviation
Unit Number
4
Course Objective
5. • CO1 Comprehend the fundamental principles of technical
communication with special reference to reading.
• CO2 Write various kinds of professional correspondence.
• CO3 Recognize and produce different kinds of technical
documents.
• CO4 Apply effective speaking skills to communicate at the
workplace.
• CO5 Demonstrate their understanding of various ethical concerns
in written communication.
5/12/2022 Faculty Name Subject code and abbreviation
Unit Number
5
Course Outcome
7. Noida Institute of Engineering and Technology,
Greater Noida
Technical Communication Skills
5/12/2022 Faculty Name Subject code and abbreviation Unit Number
7
Dr. Shilpi Saxena
Department of
English
Unit: IV
Public Speaking
Topic 1: Effective Speaking
B.Tech. IV Semester
8. CO4 Apply effective speaking skills to communicate
at the workplace.
• The students will be able to speak efficiently at the
workplace
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 8
Topic Mapping with Course Outcome
10. • Expressing one’s feelings and thoughts effectively
• Ranges from an informal remark to a formal
address
Speaking Skills
11. • Be an active listener
• Be able to quickly organize one's thoughts
• Should know how to structure one’s ideas
• Can maintain fluency at the time of discussion
What is to be done before speaking?
12. • Being able to say what you want to say
• You can be heard and acted upon
• Ability to stand out from the rest
Effective Speaking
13. • GETTING THEM TO SAY ‘YES’
• DEVELOPING A CAREER EDGE
• HOLISTIC COMMUNICATIONS DEVELOPMENT
Importance of Effective speaking
15. • Body of words used in a particular language
• Good vocabulary, effective communication
Vocabulary
16. • Voice Modulation is when you control or adjust
your voice.
• It’s when you choose to go louder or softer, faster
or slower, dramatic or emotional.
• In simple words, voice modulation means using
your voice and tone to communicate your message
more effectively.
• Without voice modulation, you would speak in a
continuous, monotonous pitch or tone.
Voice modulation
18. • The quality of a sound governed by the rate of
vibrations producing it
• The degree of highness or lowness of a tone.
• the pitch is the volume of your voice. Example if
you are angry your voice gets loud if you are sad
your voice gets low.
PITCH
19. • Pace is your speed.. for example, if you are nervous or
scared, you speak very fast, if you are relaxed, you
speak slow.
• The goal is to speak at a conversational pace.
• Varying your pace helps keep your audience interested.
• Your pace affects your audience's ability to follow what
you are saying.
• Your pace shows your passion for your subject.
PACE
20. • Pause refers to the breaks we take in our
sentences. We pause for many reasons. A few are
at a comma, at a full...
• Pauses help your audience understand you.
• Pauses help convey emotion.
• Pauses control the overall pace of your delivery.
• Pauses replace filler words.
PAUSE
21. • Tone is the emotion with which you speak. This is
the most important part of modulation. You must
speak with...
• Tones of voice must be authentic and honest
• Emotions in speaking are more important than
words
TONE
23. What does it mean?
• Nonverbal communication ( NVC) is the nonlinguistic
transmission of information through visual, auditory,
tactile, and kinesthetic (physical) channels.
• Nonverbal communication is the transmission of
messages or signals through a nonverbal platform such
as eye contact, facial expressions, gestures, posture,
and the distance between two individuals.
NON-VERBAL (Cont.)
24. • Types of Nonverbal Communication.
• Judee Burgoon (1994) has identified seven different
nonverbal dimensions:
• Kinesics or body movements including facial
expressions and eye contact;
• Oculesics
• Proxemics
• Paralanguage or Vocalics that includes volume, rate,
pitch, and timbre; Personal appearance
• Artifacts
• Chronemics
• Tactics
Types of Non-Verbal communication
25. Tips to Effective Business Communication
• Purpose
• Planning
• Practice
• Clarity
• Language Competence/Grammatical Knowledge
• Remove Barriers
• Active Listening
• Be Open-Minded
• Don’t jump to conclusion quickly
• Seek Feedback
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Faculty Name Subject code and abbreviation
Unit Number 25
Effective Business Communication Competence
26. Q1. What are the important characteristics of
effective business communication?
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Unit Number 26
Weekly Assignment
27. Q1. ‘You attitude’ in professional communication is a
characteristic of:
A. Courtesy C. Consideration
B. Business strategy D. All of these
Q2. Which of these is not an ingredient of effective business
communication?
A. Purpose C. Strategy
B. Rudeness D. Leadership
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Faculty Name Subject code and abbreviation
Unit Number 27
MCQ s
28. • The students now know the importance of
improving speaking skill
• The students can now speak reasonably fluently
and communicate effectively orally
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 28
Topic Objective
29. 1. Effective business communication will foster the best
workplace relations.
2. You can represent your organization effectively and build
strong networks.
3. By using the right context and effective communication,
widen the horizon of thoughts.
4. Prepare to better participate in your everyday life for your
benefit.
5. Effective business communication will connect the
modern societies with the entire diversity of the world.
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abbreviation Unit Number
29
Summary
30. Noida Institute of Engineering and Technology,
Greater Noida
Topic 2: Seminar/conference
presentation
5/12/2022 Faculty Name Subject code and abbreviation Unit Number
30
Dr. Shilpi Saxena
Department of
English
Unit: IV
Technical
Communication.
B.Tech IV Semester
31. CO4 Apply effective speaking skills to
communicate at the workplace.
• The students will be able to know how to make
effective Seminar/Conference presentations
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 31
Topic Mapping with Course Outcome
32. • Recap
Effective communication
• Prerequisite
Critical thinking
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 32
Prerequisite and Recap
33. Seminar Presentation
•An instructional technique of higher academic
institution to bring small groups together
•Sharing ideas and focusing on a particular
subject
•It involves paper reading on a
theme/discussion/raising questions
•Effective presentation is required in business,
sales and selling, training, teaching, etc.
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Faculty Name Subject code and abbreviation
Unit Number
33
Seminar/Conferences Presentation &
Argumentation Skills
34. Conference Presentation
•A conference is a formal meeting for discussion,
problem-solving or consultation
•Conferences are supposed to be larger events
than Seminars
•Conferences have some general theme and
includes detailed lectures and presentations
•The various formats of conferences can be-
• as business, trade, academic, press
conference, etc.
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 34
Conference Presentation
35. • To develop critical thinking
• To improve communication skills
• To gain experts viewpoints
• To rejuvenate motivation
• To develop higher cognitive abilities
• To develop keen observation
• To seek clarification
• To explore topics deeply
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abbreviation Unit Number
35
Objectives of Seminar
36. • To build competencies
• To bring people together from different geographical areas
to share a common discipline
• A massive gateway to meet new people
• To seek spectrum of opportunities
• To strengthen communication
• To discuss on new trends
• To establish strong networks
Objectives of conference
37. Seminar/ Conference Presentation Skills
• Figure out what presentation style is the most
natural for you
• Preparing slides
• Be clear and concise
• Engage your audience with illustrations
• Handling the Q&A
• Practice makes perfect
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 37
Seminar/Conferences Presentation
38. Argumentation Skills
•It is a reasoned, logical way of asserting the
soundness of a position, belief, or conclusion.
•It takes a stand—supported by evidence—and
urges people to share the writer’s perspective
and insights.
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 38
Argumentation Skills
39. •To convince other people to accept—or at least accept
the validity of—your position
•To defend your position, even if others cannot be
convinced to agree
•To question or refute a position you believe to be
misguided, untrue, or dangerous without necessarily
offering an alternative
Purpose of Argumentation
40. 6 keys to argument-winning tools
• Know your facts
• Be ready to see the other person’s perspective
• If you can’t be open-minded, at least seem that
way
• Keep your emotions under control
• Respect your opponent
• Share your viewpoints logically
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Faculty Name Subject code and abbreviation Unit Number
40
Argumentation Skills Tools
41. Elements
• Appeals
• Evidence
• Nods to and refutation of
the opposition
• A clear sense of purpose
• A clear thesis or claim
• A clear sense of audience
Evidence of argumentation
evaluated in terms of four
criteria
•Relevance
•Representative
•Sufficient
•Accuracy
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 41
Elements of Argumentation Skills
42. Recognize all constraints
• Communication constraints in persuasive
situations
• Organizational Constraints
• Legal Constraints
• Ethical Constraints
• Time Constraints
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Faculty Name Subject code and abbreviation
Unit Number
42
Argumentation Skills
43. Support Your Claims Convincingly
•Offer convincing evidence:
• Factual statements, statistics, example, expert
testimony
•Appeal to common goals and values:
• identify at least one goal you and your audience
have in common:
• emphasize anything that advances our case and to
ignore anything that impedes it.
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 43
Argumentation Skills
44. • Evoke audience reaction depending on their
temperament, interests, fears, biases,
ambitions, or assumptions by asking
defensive questions like:
• Why should I?
• What’s in this for me?
• What will it cost?
• What are the risks?
• What are you up to?
• What’s in it for you?
• Will it mean more work
for me?
• Will it make me look
bad?
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abbreviation Unit Number
44
Argumentation Skills
Anticipate Audience Reaction
45. • YouTube/other Video Links
• https://www.youtube.com/watch?v=NoO4RB9jHzA
• https://www.youtube.com/watch?v=6-WD4X4IKEs
• https://www.youtube.com/watch?v=pP8dWURrEF0
• https://www.youtube.com/watch?v=lQrj_7xkeNI
• https://www.youtube.com/watch?v=zYNwyMXbRUg
• https://www.youtube.com/watch?v=1zZ4YEuThRw
5/12/2022
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Unit Number
45
Faculty Video Links, YouTube & NPTEL Video Links
and Online Courses Details
46. Q1. Argument is about how you persuade the next person
to agree with you or how to get the response you want.
A. True B. False
Q2. Which of these is not an ingredient of a presentation?
A. Purpose B. Planning C. Focusing D.
Arguing
Q3. The main objective of the seminar presentation
is/are-
A. To develop critical thinking B. To Improve
communication skills
C. To gain experts viewpoints D. All of these
Q4. A seminar discuss in a small group on original
research.
A. True B. False
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 46
MCQ s
47. Q1. Write the purposes of the following presentations?
A. Seminar B. Conference
Q2.Explain the elements of argumentative skills.
Q3. Explain the objectives of-
A. Seminar B. Conference
Q4. What are the constraints of argumentative skills?
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Faculty Name Subject code and abbreviation
Unit Number
47
Daily Quiz
48. Q1. Presentation is a tool to inform persuasion, share, and
views. (2018-2019)
Q2. Explain the argumentation. (2018-2019)
Q3. How focus, Content, and Style make seminar/conference
presentation strong? (2018-2019)
Q4.Why do we need presentation skills? Explain. (2013-2014)
(2014-2015)
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Faculty Name Subject code and abbreviation
Unit Number
48
Old Question Papers
49. Q1. Explain the conference presentation. What are the techniques
used to tackle the conference presentation?
Q.2 What are the elements of argumentation skills?
Q3. What are the objectives of the seminar presentation?
Q4. What are the advantage of argumentation skills? How does it
help to present the logical ideas?
Q5.What are the skills required to give an effective conference
presentation?
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Faculty Name Subject code and abbreviation
Unit Number
49
Expected Questions for University Exam
50. • Conference Presentations
• Seminar Presentations
• Dos and Don’ts
• Argumentative Skills
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
50
Summary
51. CO4 Apply effective speaking skills to communicate at
the workplace.
• The students will be able to make effective
Seminar/Conference presentations
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
51
Topic Objective
52. Noida Institute of Engineering and Technology,
Greater Noida
Conducting Meetings
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
52
Department of
English
Unit: IV
Technical Communication
B.Tech. IV Semester
53. CO4 Apply effective speaking skills to communicate at the
workplace.
• The students will be able to hone their interview skills
• The students will be able to practice common interview
questions
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
53
Topic Mapping with Course Outcome
55. Why have a meeting?
• To solve a problem
• To decide
• To develop a plan
• To gather or convey information
• To get a response to information
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Unit Number
55
Conducting/ Participating in Meetings
56. • 25% to 80% of managers 25% to 80% of managers’ and professionals
and professionals’ time is spent in meetings
• More than 33% of time spent in meetings is unproductive
• Although 75% say it is “almost essential” to have an agenda, they use
an agenda only 50% of the time
• Only 64% of meetings achieve their intended outcome.
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Unit Number
56
Meetings- Some Facts
57. 1. Briefings - A briefing is called to direct or instruct. Such
meetings are used to give information and instruction to
subordinates, clear up misunderstandings, and integrate ideas
and views where appropriate.
2. Advisory meetings - An advisory meeting is called to share
information. Such meetings are used to seek advice about a
problem, inform participants about ideas, and listen to their
views.
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57
Types of Meetings
58. 3. Committee meetings - A committee meeting gathers
interest groups to decide on matters of common
concern. Such meetings are characterized by a sense of
authority, compromise, and the resolution of differences
by voting.
4. Council meetings - A council meeting is held by
persons of equal status to contribute to a matter at
hand. Such meetings are typified by group
accountability, the resolution of differences through
discussion, and consensual decisions.
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58
Types of Meetings (Contd.)
59. 5. Negotiations - A negotiation also sees interest groups
gather but decisions are through bargaining, not voting. Such
meetings are differentiated by quid pro quo decisions from
sides having different but overlapping aims, with each seeking
to achieve the best possible terms for itself.
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Unit Number
59
Types of Meetings (Contd.)
60. Before planning a meeting ask yourself:
• Why are we calling people together?
• Is a meeting the most efficient/ effective means?
• Would an email/ memo/ call suffice
• Is there a need/ desire for group interaction?
• What would happen if we don’t meet?
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Unit Number
60
Is it required to hold a Meeting?
61. • Purpose not clear
• No Agenda
• Trying too hard to accomplish too many
• No respect for time-Start & Finish
• Too many invited to nod Too many invited to nod
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Faculty Name Subject code and abbreviation
Unit Number
61
Why meetings are unproductive…?
62. • An agenda for a meeting is a document given to all
attendees before the meeting that lists, in order, the matters
to be discussed. Also known as: order of business or meeting
timetable.
• An agenda is more than just a list of things to do. An agenda
is a meeting program designed to allow all relevant topics to
be dealt with in good order and in good time.
• An agenda is like a map that shows how to get from one
place to another, and how long each part of the journey will
take. Without it, you may take longer to reach your
destination. You may even get lost.
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 62
AGENDA
64. • advice attendees of a planned meeting.
• communicates important information
• advance notice of meetings topics
• helps meeting be efficient and is productive
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Unit Number
64
Purpose of an Agenda
65. • provides a guide to deal with the order of business
• Ensure discussion stays on agreed topics
• manage the time allocated for each topic.
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Unit Number
65
Purpose of an Agenda Cont.
66. 5/12/2022
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Unit Number
66
Terms in an agenda
•Action items – actions than an attendee agreed to undertake at
a previous meeting (or is directed to undertake)
•Attendee – a person who participates in a meeting (in person
or via electronic media)
•Chairperson – a person who controls a meeting and decides
who can speak and when
67. 5/12/2022
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Unit Number
67
Terms in an agenda Cont.
•Meeting – a discussion, often in a formal setting, between two
or more people about an agreed topic (or topics)
•Minutes – the official notes kept about what happened during
a meeting, especially of any decisions, agreements or action to
be taken
68. 5/12/2022
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Unit Number
68
Minutes of a Meeting
Follow the format of the meeting agenda and include:
• The committee number and title, date/location date/location of
meeting, and time called to order
• An accurate summary of the decisions and conclusions reached
• The assignments that were made
• The follow-up action required
• Time of adjournment and notice of the next meeting date, time and
location
69. 5/12/2022
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Unit Number
69
Opening Meetings
• Always start on time; this respects those who showed up on time
and reminds late-comers that the scheduling is serious.
• Welcome attendees and thank them for their time.
• Review the agenda at the beginning of each meeting, giving
participants a chance to understand all proposed major topics,
change them and accept them.
70. 5/12/2022
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Unit Number
70
Opening Meetings Cont.
• Note that a meeting recorder if used will take minutes
and provide them back to each participant shortly after
the meeting.
• Model the kind of energy and participant needed by
meeting participants.
• Clarify your role(s) in the meeting.
71. 5/12/2022
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Unit Number
71
Closing Meetings
• Always end meetings on time and attempt to end on a
positive note.
• At the end of a meeting, review actions and assignments, and
set the time for the next meeting and ask each person if they
can make it or not (to get their commitment)
• Clarify that meeting minutes and/or actions will be reported
back to members in at most a week (this helps to keep
momentum going).
72. 5/12/2022 Faculty Name Subject code and abbreviation Unit Number 72
Goals of a Meeting
Goals
Share
Information
Obtain
Input
Make
Decision
Build
Capacity Build
Community
Improve
Communication
Advance
Thinking
73. 5/12/2022
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Unit Number
73
Effective Meetings
• 88% – Participation
• 66% – Define The Meeting’s Purpose
• 62% – Address Each Item On The Agenda Address Each Item On The
Agenda
• 59% – Assign Follow-u p Action
• 47% – Record Discussion
• 46% – Invite Essential Personnel
• 36% – Publish an Agenda
74. Noida Institute of Engineering and Technology,
Greater Noida
Interview Skills
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
74
Department of
English
Unit: IV
Technical Communication
B.Tech. IV Semester
75. Interview
• Interview is a face-to-face meeting with an objective
• Interview is a structured conversation between interviewer
and interviewee
Objectives of Interview
• To recruit a potential candidate for the organisation
• To verify the obtained information of candidate by various
tests
• To monitor performance
• To collect/share information
• To counsel
5/12/2022
Faculty Name Subject code and abbreviation Unit Number
75
Unit IV-Interview Skills
76. • An Interview provides the opportunity for an
organisation and a candidate for employment to
trade information and determine if they are a good
fit for each other
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
76
Interview Skills
Explain your
resume
information
Demonstrate that you
have the skills and
desire to do the job
Make a good
impression
77. Preparation for interview
• Review a job description
• Go through your CV thoroughly
• Mock interview with your friends/family members
• Know your strengths/weaknesses
• Research about organization/location/designation and other
details
• Use a checklist
• Prepare your questions/Practice/Update your Resume/CV
• Use online resources to learn interview skills
• Carry all relevant documents in a folder
5/12/2022
Faculty Name Subject code and abbreviation Unit Number
77
Interview Skills
78. Body Language
• First impressions are very powerful
• Arrive 10-15 minutes in advance to the interview venue
• Dress appropriately
• Greet everyone with respect and courtesy
• Maintain good body gestures and eye contact during the
interview.
• Showcase a positive and enthusiastic approach during the
interview.
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 78
Interview Skills
79. Some Interview Questions
• About you
• Tell me about yourself
• Why did you choose that particular degree programme?
• What experience have you had that is relevant to this post?
• What would you consider your major achievements to date?
• About the job
• What interests you about this job?
• What do you know about this organisation?
• How do you see your career developing in 5 years?
• If you were Head of Department, what would be your priorities?
• General knowledge
• What do you think of the Government’s policy on college fees?
• What’s your opinion on education system in India?
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 79
Interview Skills
80. Interview Techniques
• Listen carefully/seek
clarification if you don’t
understand the question
• Illustrate answers with real
time examples and evidence
• Be positive
• Keep answers specific and
succinct
• Take time to respond
• Be alert to interviewer’s body
language
• Speak clearly, smile and show
enthusiasm
• Know what you want to say, and
find the opportunity
• Ask the right questions in the
right way
5/12/2022
Faculty Name Subject code and
abbreviation Unit Number
80
Interview Skills
82. What creates a bad impression
• Poor personal appearance
• Negative attitude – evasive, using excuses
• Lack of interest and enthusiasm
• Lack of preparation
• Poor knowledge of role
• Failure to give concrete examples of skills
• Over emphasis on money/rewards
• Lack of career plan
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
82
Interview Skills
84. Q1 Discuss and share ideas with your classmate about
‘Interview Skills” then write down some useful points
you have discussed.
Q2. What are soft skills? Why is this required? Discuss
with your classmate and then write down its relevant
points you have discussed.
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
84
Daily Quiz
85. Q1. What are interview skills?
Q2. Explain the importance of soft skills.
Q3. Write a short note on the given topics-
A. Do’s and don’t of soft skills
B. Do’s and don’ts of dressing in an interview
Q4.Why is a positive mental preparation required in
interview? How is that useful far a job seeker?
Q5. Discuss do’s and don’ts of interview.
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
85
Weekly Assignment
86. Q1. The best way to dress in interview should be.
a. fashionable b. informal c. casual d. professional
attire
Q.2.Soft skills is/are
a. communication skills b. confidence c. etiquette d. All of
these
Q3. What should you not do while preparing for interview?
a. arrange your resume b. research about the
company
c. memorizing important questions d. feeling positive about it
Q4. Attitude in interview
a. Smile b. walk with confidence c. keep fidgeting d.
enthusiastic
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number 86
MCQ s
87. Q1. Write about the interview skills and explain how
they help in professional life. (2018-2019)
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
87
Old Question Papers
88. Q1. What are interview skills?
Q2.What are soft skills? How does play crucial role for
candidate’s selection?
Q. 3How should one prepare before the interview?
Q.4 Write a short note on-
A. Appearance in interview B. Overcoming nervousness
for interview
Q.5 What is the role of body language in interview?
Explain how should the body language be during
interview?
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 88
Expected Questions for University Exam
89. 5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
89
Summary
• Interview Skills
• Dos and Don’ts
• Practice common interview questions
• Effective speaking
90. 5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
90
Topic Objective
• The students now know how to perform well in
interviews
• The students have prepared answers to some common
interview questions
91. Noida Institute of Engineering and Technology,
Noida Greater
Technical Communication
Skills
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
91
Dr. Shilpi Saxena
Department of
English
Unit: IV
Public Speaking
Topic 5: Mobile etiquette
B.Tech IV Semester
92. CO4 Apply effective speaking skills to
communicate at the workplace.
• The students will be able to speak efficiently over a
telephone
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 92
Topic Mapping with Course Outcome
93. Recap
• Interview Skills
Prerequisite
• communication skills
• Basic understanding of
formal communication
5/12/2022
Faculty Name Subject code and
abbreviation Unit Number
93
Prerequisite and Recap
94. Etiquette refers to the good manners which help an
individual find his place in the society.
What is mobile etiquette?
certain guidelines that individuals need to adhere to while
using the hand phone.
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
94
Mobile etiquette
95. Cell phones have become an essential part of our lives
and we find it hard to live without them. Yet the misuse
of cell phones can inconvenience others and cause
unpleasant situations when the users are inconsiderate.
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
95
Why do we need Mobile Etiquette?
96. Dos
• respect those who are with
you.
• let voicemail do its job.
• respect the personal space
of others.
• Practice active listening.
• Monitor your tone of voice.
• Ask before putting
someone on hold
• Tell the person when you
are putting him /her on
speaker
Don’ts
• sneak in someone’s phone
when they are using it.
• forget to filter your
language
• ignore universal quiet
zones such as the theatre,
the library etc.
• text and drive.
• Always use speakerphone
Mobile étiquette : Dos and Don’ts
97. • In places like a restaurant, the office or on public
transport , you should turn down the volume of your
ringtone or set the mobile phone to silent or vibrate
mode to minimize disturbing others.
• When you speak on the mobile, ensure that you control
the volume of your voice so that others are not ‘forced’
to listen to every single word of your conversation.
• If you are in a public place where it is very noisy, refrain
from picking up the call .
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 97
In Public Space
98. • Give your full attention to the speaker
• Do not hide your phone under the table
• Have a professional ringtone
• Do not answer your phone unless it really is an
emergency.
• Take calls in private
• Do not check your mobile phone
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
98
In a Meeting
99. 5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
99
Faculty Video Links, YouTube & NPTEL Video Links
and Online Courses Details
Cellphone Etiquette | Good Manners - YouTube
Cell Phone Etiquette in the Workplace -
YouTube
100. Q1. When you answer your phone, you have to say your
name?
true or false
Q.2.What should you do at the meeting?
a. turn off your phone b. use silent or vibrate mode
c. keep your phone on
Q3. What is important about your voice?
a. the volume b. the speed
c. the tone d. all of the above
5/12/2022 Faculty Name Subject code and abbreviation Unit Number 100
MCQs
101. Q1. What is the importance of mobile etiquette?
Q2.Discuss good and bad cell phone manners for any
situation.
Q3. What is the proper etiquette for cell phone use in
public?
5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
101
Expected Questions for University Exam
102. 5/12/2022
Faculty Name Subject code and abbreviation
Unit Number
102
Summary
• Mobiquette refers to certain guidelines that individuals
need to adhere to while using the hand phone.
• Misuse of mobile phones can cause uncomfortable
situations.
• Do not sneak into someone’s phone when they are using
it. .
• In places like restaurants , theatre and library keep your
phone in silent mode
• Do not use your phone while driving
103. Topic Objective
5/12/2022 103
BTech I Sem UNIT-4
• Students now understand the important aspects
of telephone tele-conversation
• Students know how to effectively converse over a
telephone