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What is the difference between a Policy, Process, and Procedure

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What is the difference between a Policy, Process, and Procedure

  1. 1. What is the Difference Between aPolicy, Process, and Procedure? Kathy Stanford-JoneseDocumentation Process™ www.KCGGroup.comPolicies, Processes, and Procedures that are www.DocumentationProcess.comClear, Concise, Complete, And Correct™
  2. 2. Hollywood to Los Angeles**MapQuest.com
  3. 3. Hollywood to Los Angeles Policy Process Procedure
  4. 4. Policy QualitiesPolicy contains the laws, guidelines, strategic goals and rulesunder which an enterprise operates and governs itself. Why the Policy is required. What is the Policy Who is responsible for the execution and enforcement of the Policy
  5. 5. Process Qualities Process is a series of activities or tasks that obtain a desired business outcome. They are usually cross- functional and may have Sub Processes. Procure to Pay Process What major functions Procurement 2.0 are performed 1.0 Purchase Requisition material Who is responsible to Receiving 3.0 Receive material perform the Process (department, division) Accounts Payable 4.0 Invoice 5.0 Issue payment End Process As needed, a summary 3.0 Receive Material block may be added 3.1 3.2 Receiving Receive Create material receiver 3.0 Receive material Who: Receiving manager 3.3 3.4 What: Reconcile End Quality Inspect Accept Yes process When: Daily material material Where: Receiving system How: Report 99 No Procurment Control: Quantity of goods 3.5 Disposition received to Dollar value of PO instructions
  6. 6. Procedure QualitiesProcedures are the detailed steps to perform a Processactivity or task. Procedures can take the form of a workinstruction, a desk top Procedure, a quick reference guide, ora more detailed Procedure. How to perform a specific task What steps are performed
  7. 7. Policies, Processes, and Procedures Form a Hierarchy Policies Processes Procedures
  8. 8. Policies, Processes, and Procedures Form a Hierarchy Policies Policy Policy Processes Process Process Sub ProcessProcedures Procedure Procedure Procedure Procedure Procedure Procedure Procedure Procedure Procedure Procedure
  9. 9. eDocumentation Process™The information for this presentation is from theeDocumentation Process™.The eDocumentation Process™ is a methodologyfor developing Policies, Processes, andProcedures that are clear, concise, complete,and correct™,Visit our web sites for more information.  www.DocumentationProcess.com  www.KCGGroup.com

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