2. Overview
Links New Jersey, New York and Philadelphia
Serves 223 million passenger trips each year.
Our focus: Northeast Corridor and North Jersey Coast Line
Northeast Corridor serves 53,798 daily passengers, owned by Amtrak, busiest
rail line
North Jersey Coast LIne serves 17,862 daily passengers, partially owned by
Amtrak
The Newark Division (includes the Northeast Corridor, North Jersey Coast, and
Raritan Valley lines operating to and from Newark Penn Station, Hoboken
Terminal, and Penn Station New York).
Other lines: Morris & Essex and Montclair Boonton
3. This week's goal
Look at NJ Transit from a general 360-degree view to identify all the layers,
define key issues or problems, and decide on a specific segment that we will
continue to research in detail moving forward
Interview some NJ transit riders on & off campus to get a general idea about
how the system works and their personal experience with NJ transit.
4. Questions
Who is going where? &
How does the NJ Transit system help or hinder them?
Information dissemination between NJ Transit and passengers commuters
Attitudes and experiences of the commuter
Demographics of areas/cities in which the transit system runs through
Opportunities for growth and improvements
5. Field Study
The field study was conducted at Penn Station 33rd
street to get an early impression of the following...
Traffic flows and space occupation
Amenities
Commuter Experience
Opportunities for growth and improvements
6. Information Dissemination
Tickets
Route Maps
Website
Train Schedules
Other Commuters Information Kiosks
7. Attitudes/Experiences of passengers
The commuter experience is adversely affected by...
Poor decision support
Confusing information/lack of information when needed
Dissemination mechanisms
Lack of amenities
9. Demographic Study
The demographic study is
focussed towards understanding
the following...
Commuters travelling by NJ
Transit
differences between commuters
from different areas
population types within
connected areas
Newark is the largest city in New
Jersey, and the county seat of Essex
County. As of the 2006 census
population estimate is 281,402
10. Opportunities for growth
User centered information channels
Provision of essential amenities
Development of relevant services
Optimum utilization of current infrastructure
11. Conclusion and Future Directions
We feel that the information dissemination within the NJ transit system would be a
good area of study as it ties in macro and micro elements.
We propose to study the above in the following way...
SWOT Analysis
Information
Dissemination
Channels and flow
Demographic Study
routes map +
surrounding areas
