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1. Six Sigma DMAIC Project
Kaiser Permanente – Asset Management
Project Leader/Green Belt: Kahlil Rahaman
Project Leader Title: Enterprise Planning & Strategy Analyst
Project Start Date: July 24, 2003
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action
Serial # - Model # Match
Customer Profile - 130,000 Seat Health Care Provider
Business Problem & Impact
The Serial numbers within the current asset management databases Process Capability – Before
(NOIS, AssetCenter, USS & DISCO) are not accurately matched to the
Success 37
Model numbers (affixed to the servers by the manufacturers). This
impacts problem solving, change management and maintenance contract Defects 160 19%
management. 81%
Measure & Analyze
Data Collection: Focused on Servers within the Corona Data Center
Root Causes: 1. Multiple Databases
2. Data must be verified across all databases
3. Manual replication of data
4. No documented processes Process Capability – After
5. Databases not accurately maintained
30 Defect
Improve & Control 91 Success
1. One Central CMDB established in Asset Center 4.x 25%
2. Any Serial Number to Model Number inaccuracies found in 75%
AssetCenter through physical audits will be corrected and root cause
analysis done
Results/Benefits
Multiple CMDB’s consolidated into one definitive CMDB, AssetCenter
Process Improvement from Z_ST = 2.5 Sigma to Z_ST = 2.7 Sigma.
Reduced Defects and Increased Sigma Level!