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How To Create Government Websites That Don't #FAIL

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Kathy Gill
Kathy Gill

Overview and notes for OpenGovWest 11 panel on website usability

DesignTechnology
1 of 21
How To Create Government Websites That Don’t #FAIL Kathy E. Gill, University of Washington Dustin Hodge, UX Designer Gordon Ross, OpenRoad
1. Be Useful 2. Be Usable 3. Be Accessible 4. Be Attractive 5. Be Social 6. Think Mobile
The Internet Is Mainstream ,[object Object],[object Object],[object Object],[object Object]
But They Can’t Always Get What They Want …
Successful Engagement Means… ,[object Object],[object Object],[object Object],[object Object]
 
No #1 Citizen Priority For Improvement … Functionality Transparency (a tie)
Benchmark Federal Gov’t Sites ,[object Object],[object Object],[object Object]
Panel: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Word About Social … …. It’s More Than Facebook
Don’t Make Us Create New Accounts To Access Info …. But Don’t Limit Us To FacebookConnect, Either!
And A Word About Mobile
Thank You! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Notes From Gordon – Page 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gordon - 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gordon - 3 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Gordon - 4 ,[object Object],[object Object]
Dustin – Page 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dustin - 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group Questions ,[object Object],[object Object],[object Object],[object Object]
Group Questions - 2 ,[object Object],[object Object],[object Object],[object Object]

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How To Create Government Websites That Don't #FAIL

  • 1. How To Create Government Websites That Don’t #FAIL Kathy E. Gill, University of Washington Dustin Hodge, UX Designer Gordon Ross, OpenRoad
  • 2. 1. Be Useful 2. Be Usable 3. Be Accessible 4. Be Attractive 5. Be Social 6. Think Mobile
  • 3.
  • 4. But They Can’t Always Get What They Want …
  • 5.
  • 6.  
  • 7. No #1 Citizen Priority For Improvement … Functionality Transparency (a tie)
  • 8.
  • 9.
  • 10. A Word About Social … …. It’s More Than Facebook
  • 11. Don’t Make Us Create New Accounts To Access Info …. But Don’t Limit Us To FacebookConnect, Either!
  • 12. And A Word About Mobile
  • 13.
  • 14.
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  • 21.

Editor's Notes

  1. http://www.foreseeresults.com/research-white-papers/acsi-e-gov-index-q1-2011-foresee.shtml
  2. Source: http://venturebeat.com/2010/08/02/android-outsells-iphone-again-sales-up-886-globally/