Idexcel offers application maintenance and support services to allow clients' teams to focus on strategic areas rather than routine tasks. They have a well-defined maintenance process to effectively capture, report, and resolve issues. This process supports distributed work across organizations according to request criticality. Idexcel aims to reduce costs and boost service levels through their application portfolio reviews, outsourcing analysis, management and maintenance support, and request handling.

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Application Maintenance
Application Maintenance and Support is a profound task. Outsourcing Application Maintenance to Idexcel frees
your team from routine maintenance tasks and allows them to focus more effectively on strategic areas. Idexcel
has a well‐defined and advanced Application Maintenance process which allows effective capture, reporting,
and resolution of maintenance requests. This process supports a distributed delivery environment wherein
work responsibilities can be effectively divided between the various organizations depending on the criticality
of the requests. We help our customers balance cost, complexity, and capacity to significantly reduce cost of
ownership, boost service levels, and create new operational efficiencies.
Idexcel’s Offering
• Application Portfolio Review
• Application Outsourcing Analysis
• Application Management & Maintenance
• Task Order Management
• Request Management
• Application Support & Helpdesk
Our Maintenance Approach
We have a simple, effective and de‐risked
approach to maintenance and support. We
call this TMO: Transition, Maintain, &
Optimize. Our unique Knowledge
Management philosophy enables a solid
foundation for our clients’ operations.
Why Choose Idexcel?
• Well defined processes for transition and application management and maintenance
• Application Maintenance with focus on business knowledge expertise and technology expertise
• Significantly reduce IT spend (application development & maintenance spend) by ~ 35‐60% by leveraging
our offshore delivery model while equally ensuring best‐in‐class maintenance services
• Flexible global delivery model
• Improved productivity thus reducing the cost of maintenance
Idexcel, Inc.
459 Herndon Parkway
Suite 10
Herndon, VA 20170
(703) 230‐2600
www.idexcel.com
inquiry@idexcel.com