More Related Content Similar to Cloud project secrets of success (20) More from Khazret Sapenov (20) Cloud project secrets of success1. Cloud Project Secrets of Success
Wednesday Mary 30,
10:30 AM Room A
Kurt Milne
Managing Director
IT Process Institute
Kurt.milne@itpi.org
Twitter @KurtMilne
Copyright © 2011 IT Process Institute
2. IT Process Institute 2
2
Advancing the science of IT management
Link practice to results
Research
IT Management
Leadership
Prescriptive
Guidance Benchmarking
Foster sustainable change Enable industry comparison
Copyright © 2012 IT Process Institute
Copyright © 2011 Process Institute
3. Research goal: answer important questions 3
• What are typical pre-requisites for a successful effort?
• What are critical dependencies during your project?
• What solution capabilities fit common use cases?
• Where should you focus your POC efforts?
• What are common friction points to avoid?
• What are typical results?
Copyright © 2012 IT Process Institute
Copyright © 2011 Process Institute
4. Research Model 4
Link things you have control over – to project outcomes
Factors that impact Outcomes
Goals
Outcomes
Pre-requisites
Benefits
What trying to do Critical
(use cases) Dependencies
Project
Solution Friction
Capabilities
Assumption: you can learn from what works at other organizations
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Copyright © 2011 Process Institute
5. How are “outcomes” measured?
Developer agility
- Streamlined development To what extent did your organization achieve the
- Developer agility following as a result of your cloud project?
- Deployment speed
3 – Significant Improvement
Ops efficiency
2 – Some Improvement
- Efficient provisioning 1 – Little Improvement
- Efficient run-time 0 – No Improvement
- Resource utilization
Service levels
- Provisioning quality 2.5
- Uptime Average Score per category
2.0
- Service response
Business outcomes 1.5
- Improved business outcomes
- New business offerings 1.0
Maintain control
0.5
- IT governance
- Reduced shadow IT
0.0
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Copyright © 2011 Process Institute Operational Efficiency Agility Service Levels
Business Outcomes
Governace
6. Study activities and results - range of companies 6
• Data from 143 companies
– 52% (74) – completed POC with some results
– 48% (68) – expansion driving broader adoption
50
45
40
35
30
25
20
15
10
5
0
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Copyright © 2011 Process Institute
7. Q: What is your general cloud strategy? 7
• Greenfield – not constrained by legacy
• Startup – started public going private
• Enterprise silo – cloud in corner of datacenter
• Enterprise open – leverage existing assets
as much as possible – moving toward “cloud 1st”
Greenfield
10%
Open 41%
Startup
22%
Silo 27%
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Copyright © 2011 Process Institute
8. Common use cases – private/hybrid IaaS 8
Q: Consider your private or hybrid cloud computing objectives and planned
usage, indicate if you have deployed.
Backup
Self-service dev or test
Self-service resource
Big Data
HA / DR
Self-service application
Scale out
Scale up
External 1st
**
Hybrid planned burst
Hybrid unplanned burst
0% 10% 20% 30% 40% 50% 60%
Predicts higher performance
Copyright © 2012 IT Process Institute
Copyright © 2011 Process Institute
9. Generalizing private/hybrid IaaS cloud story 9
What Why
Give users autonomous access •Reduce friction
to … •Less time overhead tasks
… highly standardized and •More predictable service
automated IT services … deployment
… in way that reduces impact •More efficient operations (people)
on operations … •Better utilization (assets)
… improves service levels … •Uptime
•Resilience
… and enables new business • Top line growth
capabilities.
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Copyright © 2011 Process Institute
10. Key success factors 10
• Focus on business agility
– Self-service
– Auto-scaling
– Workload movement
• Standardize to gain efficiency and leverage
• Treat “Cost reduction” as a side-effect
Copyright © 2012 IT Process Institute
Copyright © 2011 Process Institute
11. Pre-requisites 11
Q: Indicate if each already existed when you started your cloud project.
Standard architecture
Standard configuration
User demand
Users frustrated
Standard dev test production
Auto-provision templates
Process ITSM
Process application lifecycle
Virtualization governance
Service consistency
Automation maintenance
Auto-provision images
Shadow IT
Automation scaling
0% 10% 20% 30% 40% 50% 60% 70% 80%
Predicts higher performance
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Copyright © 2011 Process Institute
12. Key success factors 12
• Some prior experience required
– Dev and test in production-like environment
– Manage application lifecycle
– Automation
• Provisioning
• Maintenance
• Scaling
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13. Where focus POC? 13
Visibility
High 33% 21%
Low
33% 13%
Operations Business Focus
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Copyright © 2011 Process Institute Predicts higher performance
14. POC – executive level sponsorship 14
• Who is executive sponsor of your cloud POC?
IT Manager
IT Director
IT VP
CIO/CTO
CEO
Business executive
0% 10% 20% 30% 40%
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Copyright © 2011 Process Institute
15. Critical Dependencies – during project 15
Q: Indicate if each was implemented during your cloud project.
Policies - automation
Clear IT goals
Ops shift role
Separate process
Clear Business goals
POC - users on team
Simplified network
Standard infrastructure
Separate environment
Reorganization
Users shift usage
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Predicts higher performance
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Copyright © 2011 Process Institute
16. Key success factors 16
• Upgrade and simplify
– Networks
– Storage
– Servers
– in order to improve asset utilization?
• Start with “cloud in the corner”
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Copyright © 2011 Process Institute
17. Solution features 17
Q - Indicate whether each of these features have been deployed
User access rights
Multi-server
Policy based build
Metering
Policy based deployment
Multi-environment
End-to-end management
VM diversity
Scale up
Application lifecycle
Scale out
Automated provisioning
Environment aware
Semi-configurable services
Charge back
** Multi-cloud
Show back
0% 10% 20% 30% 40% 50% 60% 70% 80%
Predicts higher performance
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Copyright © 2011 Process Institute
18. Key success factors 18
• Plan for diversity
– Multiple VM platforms
– Multiple clouds
• Provisioning AND run-time management
– Focus on application
• Make shift to usage-based accounting
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Copyright © 2011 Process Institute
19. Project friction 19
Q: Indicate whether your organization encountered the following issues
related to your cloud project.
Over schedule
Over budget
Scope creep
Too much customization
Scaled back to fit
POC failed
Failed to scale
User experienced failure
Highly visible failure
0% 10% 20% 30% 40% 50% 60% 70%
Predicts higher performance
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Copyright © 2011 Process Institute
20. Biggest issue to overcome? 20
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21. Key success factors 21
• Focus on users
– Before – service design
– During – POC team
– After – service consumption behavior
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Copyright © 2011 Process Institute
22. Parting shot 22
• Treat “cloud” as a business project
– Present a business outcomes-based vision
– Find an invested executive level sponsor
– High visibility, business-focused POC
Copyright © 2012 IT Process Institute
Copyright © 2011 Process Institute
23. Questions
Kurt Milne
Managing Director
IT Process Institute
Kurt.milne@itpi.org
Twitter @KurtMilne
Copyright © 2011 IT Process Institute