Khurramgul Khan's curriculum vitae provides information about his professional experience and qualifications. He has over 9 years of experience in customer service and operations management roles for transportation companies in Dubai. His experience includes roles as Track & Trace Superintendent, Shift Superintendent, Duty Controller, and Customer Service Representative for Avis Emirates Transport. He also has experience working in networking roles for technology companies in Dubai and Pakistan.
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Curriculum Vitae
KHURRAMGUL KHAN
P.O Box 14312, Dubai UAE.
khurriikhan@gmail.com
Valid UAE Driving License
Visit Visa Valid until 10th Jan 2017
Mobile no. 055-9950377
Responsible, flexible, self-confident and self- motivated person with efficient communication skills, high
business awareness, capable of working independently as well as with team. High commitment towards
career growth. Joined as customer service agent finished at Superintendent.
ACADEMIC EDUCATION
Graduation from Karachi University.
Intermediate from S.M Commerce College.
High School from St Paul’s High School.
6 months diploma in Hardware and Networking.
2 Months Course M S Office and Internet.
PROFESSIONAL EXPERIENCE
Company: AVIS Emirates Transport by Luxury cars
Position: Track & TraceSuperintendent
Department: Emirates Chauffer Drive (Terminal 3)
Duration: October 2007 till August 2016.
Duties and Responsibilities:
As Track & Trace Superintendent:
Responsible to make new department named Track & Trace and choosing my staff and training
them.
Tracking the vehicles and Chauffeurs activities.
Daily Wash up meeting with Emirates Duty Officer.
Heading the Project Cost saving initiative for CDS.
Responsible for monthly billing and maintaining the trip failure and delay sheet.
Maintaining Weekly and monthly sheets ( Billing , Chauffeur complains , Guidance sheet , project
sheet and Wash up )
Weekly and monthly Operational and Project Meeting and maintaining the minutes also.
Directly working with all department and operation manager to brain storm the issues and
initiative of savings.
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As Shift Superintendent:
Ensure all reports that are prepared and sent are accurate and sent on time
As Duty Controller
Organizing, Planning and controlling all transportation requests for Emirates Airline first and
business class passengers to and fro from the airport with safety as paramount importance
Responsible For Handling Emirates high profile customers separately with high service standards
Route planning
Effective communication between the teams.
Resource deployment and its cross utilization
Preplanning and reporting
Staff deployment and duty rosters
To train new joining Staff
Enhance staff performance in terms of operations, communications and self-development
As Administrator
Worked on customized vehicle tracking system
As a leading scheduling agent assisting duty officer in operations
Properly Geo Coding the location to it correct geo coordinates
Dispatching Job to the vehicles.
Managing Drivers
Helping drivers to understand road maps and guiding the same in real time
As a Customer Service Representative
Dealing with Emirates Airline’s First & business class passengers
Meet and Greet guest & visitors and assist them
Managing chauffeur bookings for departures.
Exchange of information from the customers to the company & vice versa.
Handling Customer complaints.
Continuous monitoring customer service standards
Ability to communicate in a positive, professional, and politely
Ensure smooth functioning of day to day operations to ensure zero client and customer
complaints (meet all contractual SLAs)
Maintain a cordial relationship with all the client representatives
Display excellent customer service skills at all times
Coordinate with respective sections and client and be proactive to ensure zero trip delays and
highlight where required (contingency planning)
Handle teamefficiently and address assigned team members queries and concerns
Handle day to day administration work accurately and efficiently
Ensure DO and dispatchers are aligned and meet the standards /requirements
Multitasking or sharing of responsibility when required, e.g. PEAK
Take personal responsibility and interest to up skill self
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Company: Conway Bond LLC (Al Qouz Industrial Area-3 Dubai)
Position: Network In charge / Supervisor
Duration: February 2007 to August 2007
Duties and Responsibilities:
Worked on LAN (Local Area Network) and its maintenance
System assembling and Installation of all kind of Operating System and Software’s.
Maintenance of Systems and Network.
Printing of Brochures and Leaflets.
Sending & Receiving Fax.
Printers and Fax maintenance
Supervising Creative Force Teamat Workshop.
Arranging Transport for Creative Force Team.
Company: Fly Emirates Cricket Team
Position: Cricketer
Duration: October 2005 to January 2007
Played Cricket For Emirates Airline (A Division)
Played Cricket For Dnata Dubai (B Division)
Represent Avis Cricket Club till October 2009
Company: Leo Cable Network ( Gulshan e Iqbal Karachi, Pakistan )
Position: Network In charge
Duration: November 2004 to August 2005.
Duties and Responsibilities:
Server Installation On Windows 2000 Server and ISA(Microsoft Internet Security
Accelerator) Basic Configuration.
Dealing with Costumers and satisfying their needs
Making Marketing Plans.
Supervising the Network team.
Making Arrangements of all Lines, Cable and Internet Connections.
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Company: World Wide Cable Network (Clifton Karachi Pakistan.)
Position: Hardwareand Network Technician
Duration: July 2002 to October 2004.
Duties and Responsibilities:
System and Network Troubleshooting and Maintenance.
Installing Server on Windows 2000 Server and (ISA) Basic Configuration.
Cabling And Connection Of Connectors
Costumer End Troubling Shooting and Solving Network Problems.
Internet RelatedProblem.
LAN Configuration, LAN Card Configuration.
Managing and Maintaining About 100 Clients and 3 Servers.
PERSONAL DETAILS
Father’s name GULSHER KHAN.
Date of birth 06 Aug 1977.
Driving License 1706332(UAE valid until 19th July 2021)
Passport# UW4129731( Valid until 3rd August 2018)
Religion Islam.
Marital Status Married.
Visa Status Visit Visa valid till 10th January 2017.