1. Presented By
Aman Maloo

2. EFFECTIVE LISTENING

3. Contents 
 Defination.
 Types of Listening.
 Levels of Listening.
 Process Of Listening.
 Barriers to effective Listening.
 Developing Listening skills.
 Tips For Effective Listening.
 Nine Commandants Of Effective Listening.
 Importance of listening in Business.
 Objective of effective listening.

4. Defination Of Listening
Listening means paying attention and
focusing with the intention of understanding
and responding appropriately.
Listening requires concentration so that your
brain processes meaning from words and
sentences

5. Types Of Listening
These are the types of listening
Active Listening
Passive Listening
 Selective Listening
Attentive listening
 Critical listening
 Content listening

6. 1. Active Listening
It is also called paraphrasing and empathetic listening.
The advantages of active listening
 Active listening shows respect to the speaker
 Active listening helps the listener stay focused on the
conversation, and to remember what he or she hears.

7. 2. Passive Listening
Passive listening refers to inert or indifferent listening.
Passive listening, it must be emphasised, is a negative
listening behaviour. It is, however, useful when a
student engaged in serious private study has to contend
with music playing nearby which he listens to passively.

8. 3. Selective Listening
 Selective listening means the person
hear only what he want to hear.
 He hear some of the message and immediately begin to
formulate your reply or second guess the speaker without
waiting for the speaker to finish.

9. Levels of listening
1. Marginal listening
 If the pace of speaking of the speaker is slow the listener
does a marginal listening, which implies that the listener
may let his/her mind stray while someone is talking.
2. Evaluative listening
 This occurs when a listener gets some free time to
evaluate the speaker’s message during the oral
communication
3. Projective listening
 This listening provides the listeners with the greatest
potential for effective communication to utilize their time
fully

10. Process Of Listening
Hearing
Decoding
Responding
Remembering Comprehending

11. Hearing
This is the first essential step in listening.
There should be a certain attentiveness or
concentration in receiving verbal messages.
Hearing relates to receiving the words sent out to the
speaker for further processing by the listener.

12. Decoding
The next step relates to decoding.
This involves sensing and filtering of the verbal messages.
The message is decode by the listener
After the decode message thereafter sent to the next
process

13. Comprehending
The next level of listening consists of understanding.
The filtered message assumes a meaning.
This activity can also be described as absorbing,
grasping, or assimilating.
The listener has now understood what the speaker has
tried to convey.

14. Remembering
This is another important facet of listening.
The listener remember the message send by the
speaker.
Listener stored the message in memory to facilitate
future recall.

15. Responding
This is the last step of listening.
Response of the listener may take place at the end of
the verbal communication or even earlier.
When it is intended to provide feedback to the
communicator.

16. Barriers to effective listening
Environmental
 Adverse conditions like hot weather
Semantic
 Speaker’s style of speaking and mannerisms
Personal
 Fear, Anger & Anxiety
 Boredom
 Beliefs, attitudes & pre-conceived ideas
 Hunger, tiredness & pain
Socio-cultural
 Different cultural backgrounds-personal space ,sense of time
etc.

17. Developing listening skills
 Concentration
 Mental alertness
 Empathy
 Comprehension
 Appreciation
 Note-taking

18. Tips for effective listening
 Establish rapport with the speaker- An important requisite for
effective listening is to develop a positive chemistry between a
listener and a speaker. It helps the listener to keep track of what
speaker speaks and also helps him or her to prevent his or her
mind from going wayward.
 Make eye contact- For interpreting the non-verbal clues a
proper eye contact is particularly important. Some people may
claim when they listen keeping their eyes closed, they listen
most effectively. They may claim that this may act as aid to
better their communication.

19. Tips for effective listening
 Upright posture- Posture too is very important for an
effective listening. An upright posture helps a listener to
have better concentration. At the same time it is seen by the
speaker to be a positive, physically relaxed effecting mental
relaxations too which hinder effective concentration and a
successful listening.
 Remove distractions- Avoid actions that suggest your mind
is somewhere else. Distractions make the speaker feel you
are bored or uninterested. The sources of distractions come
from :
1. Within you, as when you daydream
2. the outside environment,
3. the speaker’s accent.

20. Nine commandments of effective listening
1. Stop talking! You cannot listen when you are talking. You will
Only be thinking about what you are going to say next instead of paying attention to what
other person is trying to say.
2. Put the speaker at ease:relax,smile,look at the speaker and help that person feel free to
talk. Look and act interested.
Remove distractions: playing with paper on table etc.
3. Pay attention to non-verbal language of physical gestures, facial expressions, tone of
voice and body posture.
4. Listen for what is not said. Ask questions to clarify the meaning of words and the
feelings involved, or ask the speaker to enlarge on the statement. People often find it
difficult to speak up about matters or experiences that are very important.
5. Know exactly what the other person is saying. Reflect back what the other person has
said in a ”shared meaning” experience so you completely understand the meaning and
content of the message before you reply to it. A Good listener does not assume they
understand the other person

21. 6.Concentrate on “hidden” emotional meanings. What are the real feelings
behind the words? What is the tone of voice saying?
What does the emphasis on certain words means?
7.Be patient. Don’t interrupt the speaker. This is disrespectful and suggests that
you want to talk instead of listening. Be courteous and allow plenty of time for
the speaker to convey ideas and meaning.
8.Hold your temper! Try to keep your own emotions from interfering with your
listening efficiency. When emotions are high,there is tendency to tune out the
speaker, become defensive, or want to give advice. You don’t have to agree to
be a good listener.
9.Empathize with the speaker. Try to “walk in the other’s shoes” so you can
feel what the person is feeling and understand the point of view the speaker is
trying to convey.

22. Importance of effective listening In business.
Verbal communication involves both speaking and
listening. In a business organization, listening is key to
effective working relationships among employees and
between management and staff.
Listening skills also impact a company’s interaction
with customers and other businesses. To improve your
listening skills, give the other person your full
attention and maintain eye contact. When she is done
speaking, rephrase her remarks and ask whether you
understand her correctly

23. Objective Of Effective Listening.
First Off all, it helps in getting the real meaning of the
message.
It helps in reaching good & successful decisions if the
message received is of good quality.
Good listening leaves its impact on others.
It removes the chances of mistakes, repetition.

24. Elements Of Effective Listening.
Positive Attitude.
Concentration.
Discipline.
Question Time.
Body posture.