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         TURBO CHARGING THE
TWITTER CONVERSATIONS WITH YOUR TRIBE
                    Kenny Jahng
        Big Click Syndicate LLC // www.KennyJahng.com
                              1
TURBO CHARGING THE
TWITTER CONVERSATIONS WITH YOUR TRIBE
                    Kenny Jahng
        Big Click Syndicate LLC // www.KennyJahng.com
                              2
CONTINUING THE CONVERSATION
       ABOUT SOCIAL MEDIA IN THE
      ENTREPRENEURSHIP CONTEXT
• Steering  Committee for Redeemer's
 Center for Faith & Work Entrepreneurship
 Initiative

• Strategic
          Communications Advisory &
 Digital Coaching - Big Click Syndicate LLC

• 2011 Ei Forum at World Trade Ctr in NYC
 - Social Media Breakout Session

•5   C's Framework for Digital Engagement
                               3
5 CRITICAL C'S FOR DIGITAL
            ENGAGEMENT
•   Connect: finding the most appropriate people to connect with online to
    engage regarding your brand and industry niche

•   Converse: offering engaging and relevant topics to the Twitterverse

•   Community: cultivating participation, cross-group dialogue, and content
    contributions

•   Collaborate: empowering supporters of your brand, vision or movement to
    take on ownership of the core values, messaging and spreading of ideas you
    and your enterprise stands for

•   Convert: your tribe begins to take on real word of mouse. Referrals,
    testimonies, reviews and sharing of your cornerstone content brings in new
    people into the Connect pipeline and continue the cycle across all 5 C's
                                         4
TODAY'S WEBINAR TARGETS
     TWITTER TACTICS
• Puttingtoday's presentation
 into context of bigger
 picture of strategic planning
 for communications

•5 C's Framework -- this
 conversation zeros in on the
 CONVERSE part of the
 puzzle

                                 5
5 C'S FRAMEWORK:
             CONVERSE
  AUTHENTIC CONVERSATION &
ENGAGEMENT REQUIRES 3 THINGS:
1. Tweeps - target the people you want to converse with online

2. Topics - offer subject matter that distinguishes you and/or your
   organization; focused curation for thought-leadership

3. Tools - figure out how you are going to get all of this done
   efficiently and in a way that doesn't disrupt your workflow

                               6
CONVERSATION: THE TWEEPS

• Find people that have
 common interests. Search
 proactively for people who
 self-identify themselves

• Serviceslike
 www.WeFollow.com
 let you search profiles by
 keyword tagging

                              7
CONVERSATION: THE TWEEPS

               • Usegeography as a filter to find
                people to converse with and/or
                influence

               • Especially
                          important if you
                have physical retail or
                geographic service regions

               • www.Twellow.com        finds
                people based on location in
                Twitter profiles
           8
CONVERSATION: THE TWEEPS

• Findthe tweeps already interested
 in and talking about the niche
 topics related to your business

• Twitter    Lists: curated lists
 that individuals build and maintain
 www.bit.ly/twitterlistbasics

• www.Listorious.com
 aggregates lists available to
 browse and follow
                                  9
CONVERSATION: TOPICS
              •   Automate the process to find new content
                  that is relevant and fresh on a consistent
                  and regular basis

              •   Google Alerts: save keyword phrase
                  searches. Google will email you
                  whenever it finds new content that
                  matches.

              •   www.Twilert.com: scans tweets and
                  sends compiled list of mentions daily

              •   www.TweetBeep.com: similar to
                  Twilert service with hourly update
                  option

         10
CONVERSATION: TOPICS

• Real-time & near-time searching lets
 you join in on what's trending now

• #hashtags: convenient   way to filter
 conversations regarding various
 topics, people or events

• GoogleTrends: buzz topics
 www.google.com/trends/hottrends

• www.TwitterFall.com: Realtime
 twitter search updated dynamically
                                     11
CONVERSATION: TOPICS

              • Filter
                     tweet streams by topic,
               account/person or keywords
               within dashboards

              • TweetDeck: set   up filter
               columns, updated dynamically

              • HootSuite: similarto
               TweetDeck, but web-based
               interface
         12
CONVERSATION: TOOLS

• All
   in one dashboards
 manages live threads, filters,
 multiple accounts & users

• TweetDeck: local
 application helps make sense
 of multiple, simultaneous
 functions & experiences.

                                 13
CONVERSATION: TOOLS
              • Pre-schedulecontent publishing to
               keep your stream active and
               attractional

              • HootSuite: similar     to
               TweetDeck, but web-based
               interface - will publish even
               when you are not connected.
               Multi-user control.

              • TweetDeck: allows    scheduling
               but has to be running to work

         14
CONVERSATION: TOOLS
•   Non-time-sensitive content can be
    spaced out into healthy pace with
    buffering services so you don't
    overload your followers with content.

•   BufferApp: don't worry about
    timing. The service adds to content
    queue and publishes on your own
    per-set times of day.
    http://www.bit.ly/twitterbuffer

•   Time.ly: buffers based in analysis
    of your optimal posting times in
    your history
    http://www.timely.is
                                            15
5 C'S FRAMEWORK:
             CONVERSE
  AUTHENTIC CONVERSATION &
ENGAGEMENT REQUIRES 3 THINGS:
1. Tweeps - target the people you want to converse with online

2. Topics - offer subject matter that distinguishes you and/or your
   organization; focused curation for thought-leadership

3. Tools - figure out how you are going to get all of this done
   efficiently and in a way that doesn't disrupt your workflow

                               16
What did you learn?
      What inspired you?
   What is still challenging you?


CONNECT WITH ME
        @godvertiser
        @kennyjahng
            @kkcoolj
  www.kennyjahng.com




                 17
Share your business' experience with Twitter

              Let us know if today's webinar was helpful

Help identify what other topics, tactics or tools should be covered next


               CONNECT WITH EI

                       Join the conversations on the
              Ei Facebook Page & Ei LinkedIn Group
              More info at www.faithandwork.org/ei




                                      18

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Redeemer Entrepreneurship Initiative Webinar: Turbocharge You Twitter Conversations

  • 1. Thanks for visiting our webinar page. We will begin at 12:30pm Eastern! TURBO CHARGING THE TWITTER CONVERSATIONS WITH YOUR TRIBE Kenny Jahng Big Click Syndicate LLC // www.KennyJahng.com 1
  • 2. TURBO CHARGING THE TWITTER CONVERSATIONS WITH YOUR TRIBE Kenny Jahng Big Click Syndicate LLC // www.KennyJahng.com 2
  • 3. CONTINUING THE CONVERSATION ABOUT SOCIAL MEDIA IN THE ENTREPRENEURSHIP CONTEXT • Steering Committee for Redeemer's Center for Faith & Work Entrepreneurship Initiative • Strategic Communications Advisory & Digital Coaching - Big Click Syndicate LLC • 2011 Ei Forum at World Trade Ctr in NYC - Social Media Breakout Session •5 C's Framework for Digital Engagement 3
  • 4. 5 CRITICAL C'S FOR DIGITAL ENGAGEMENT • Connect: finding the most appropriate people to connect with online to engage regarding your brand and industry niche • Converse: offering engaging and relevant topics to the Twitterverse • Community: cultivating participation, cross-group dialogue, and content contributions • Collaborate: empowering supporters of your brand, vision or movement to take on ownership of the core values, messaging and spreading of ideas you and your enterprise stands for • Convert: your tribe begins to take on real word of mouse. Referrals, testimonies, reviews and sharing of your cornerstone content brings in new people into the Connect pipeline and continue the cycle across all 5 C's 4
  • 5. TODAY'S WEBINAR TARGETS TWITTER TACTICS • Puttingtoday's presentation into context of bigger picture of strategic planning for communications •5 C's Framework -- this conversation zeros in on the CONVERSE part of the puzzle 5
  • 6. 5 C'S FRAMEWORK: CONVERSE AUTHENTIC CONVERSATION & ENGAGEMENT REQUIRES 3 THINGS: 1. Tweeps - target the people you want to converse with online 2. Topics - offer subject matter that distinguishes you and/or your organization; focused curation for thought-leadership 3. Tools - figure out how you are going to get all of this done efficiently and in a way that doesn't disrupt your workflow 6
  • 7. CONVERSATION: THE TWEEPS • Find people that have common interests. Search proactively for people who self-identify themselves • Serviceslike www.WeFollow.com let you search profiles by keyword tagging 7
  • 8. CONVERSATION: THE TWEEPS • Usegeography as a filter to find people to converse with and/or influence • Especially important if you have physical retail or geographic service regions • www.Twellow.com finds people based on location in Twitter profiles 8
  • 9. CONVERSATION: THE TWEEPS • Findthe tweeps already interested in and talking about the niche topics related to your business • Twitter Lists: curated lists that individuals build and maintain www.bit.ly/twitterlistbasics • www.Listorious.com aggregates lists available to browse and follow 9
  • 10. CONVERSATION: TOPICS • Automate the process to find new content that is relevant and fresh on a consistent and regular basis • Google Alerts: save keyword phrase searches. Google will email you whenever it finds new content that matches. • www.Twilert.com: scans tweets and sends compiled list of mentions daily • www.TweetBeep.com: similar to Twilert service with hourly update option 10
  • 11. CONVERSATION: TOPICS • Real-time & near-time searching lets you join in on what's trending now • #hashtags: convenient way to filter conversations regarding various topics, people or events • GoogleTrends: buzz topics www.google.com/trends/hottrends • www.TwitterFall.com: Realtime twitter search updated dynamically 11
  • 12. CONVERSATION: TOPICS • Filter tweet streams by topic, account/person or keywords within dashboards • TweetDeck: set up filter columns, updated dynamically • HootSuite: similarto TweetDeck, but web-based interface 12
  • 13. CONVERSATION: TOOLS • All in one dashboards manages live threads, filters, multiple accounts & users • TweetDeck: local application helps make sense of multiple, simultaneous functions & experiences. 13
  • 14. CONVERSATION: TOOLS • Pre-schedulecontent publishing to keep your stream active and attractional • HootSuite: similar to TweetDeck, but web-based interface - will publish even when you are not connected. Multi-user control. • TweetDeck: allows scheduling but has to be running to work 14
  • 15. CONVERSATION: TOOLS • Non-time-sensitive content can be spaced out into healthy pace with buffering services so you don't overload your followers with content. • BufferApp: don't worry about timing. The service adds to content queue and publishes on your own per-set times of day. http://www.bit.ly/twitterbuffer • Time.ly: buffers based in analysis of your optimal posting times in your history http://www.timely.is 15
  • 16. 5 C'S FRAMEWORK: CONVERSE AUTHENTIC CONVERSATION & ENGAGEMENT REQUIRES 3 THINGS: 1. Tweeps - target the people you want to converse with online 2. Topics - offer subject matter that distinguishes you and/or your organization; focused curation for thought-leadership 3. Tools - figure out how you are going to get all of this done efficiently and in a way that doesn't disrupt your workflow 16
  • 17. What did you learn? What inspired you? What is still challenging you? CONNECT WITH ME @godvertiser @kennyjahng @kkcoolj www.kennyjahng.com 17
  • 18. Share your business' experience with Twitter Let us know if today's webinar was helpful Help identify what other topics, tactics or tools should be covered next CONNECT WITH EI Join the conversations on the Ei Facebook Page & Ei LinkedIn Group More info at www.faithandwork.org/ei 18

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