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Cross cultural communication

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Presentation for final project. The narration isn't included.

Publicado en: Empresariales, Tecnología
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Cross cultural communication

  1. 1. Identifying barriers and developing strategies in a culturally diverse workplace
  2. 2.  Common barriers found in diverse workplaces Specific barriers found in this organization Affect of culture-based communication barriers  Relationships between employees  Relationships with clients Strategies to improve cross-cultural communication
  3. 3.  Verbal  Language  Tone and volume  Sentence structure or grammar
  4. 4.  Job Specific  Military  Technology  Medical Age could be an influence  Texting gives us LOL, OMG, BTW
  5. 5.  Speed  Rhythm  Inflection Rules Vary from language to language
  6. 6.  Non Verbal  Space  Stereotypes  Gestures or Body Language
  7. 7.  Air Force and Army  Same thing, different name Diverse civilianpopulation Agency specificacronyms
  8. 8.  Same type of client,same situation  Not always the case Clients stereotype, too Recognize it, work toprevent it
  9. 9.  Communication barriers increase  Stress  Frustration  Risk to clearances Barriers decrease productivity  Funding is lost  Workload increases
  10. 10.  Client communication vital to mission success Risk of alienating clients Risk of losing client trust
  11. 11.  Develop a plan, include all employees Increase awareness of diversity issues Encourage employees to report concerns Review and revise plans regularly

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