Jennifer Pahlka discusses the difference between the consumer experience and the citizen experience, noting that citizens vote, agitate, and volunteer in addition to buying and interacting. She outlines a progression from the virtuous consumer to the connected consumer to the citizen consumer and finally the barn-raiser consumer, with the citizen taking a more active role than the consumer. The summary also quotes Katie Stanton comparing working in government to running a marathon blindfolded while wearing sandbags.