Presentations from Julianne Coughlan (Service rePublic - Cork County Council) & Eline Ermens (McKinsey Design) during the "ARENA - The Future of Work" event hosted by Knight Moves.
24. Design
Services, technology, people don’t exist in isolation.
Service ecosystems are complex.
Remember people and how they interact with each other
are at the heart of these systems. 12
27. What support do people need to change things -
capacity and resources?
Where can obstacles to change be removed -
support at the top?
How can space be made for change to happen -
experiment with new ideas?
15
38. ● People transform - not technology
● Innovation is everywhere
● The trick is to recognise innovation and then
- Nurture it
- Find a way to connect it
- Enable it to be copied or expanded
- Show the impact of what it does
26
40. A - asset
B - Based
C - Community
D - development
Check out Cormac Russell on Ted Talks
28
41. The future of work will be determined by:
● our ability to transform ourselves to thrive in an
ever changing environment
● to recognise and integrate innovation when it
happens
● to build relationships and empathy as part of how we
work, understanding that sometimes, it’s more
important to enable than deliver
29
47. McKinsey & CompanyMcKinsey & Company
People are not
engaged at work
Humanizing the future of work !47
Source: Gallup
Europe
Africa
Asia
America
86%
64%
65%
68%
The real problem
48. McKinsey & CompanyHumanizing the future of work !48
We are wasting
human potential
McKinsey & Company
Source: Gallup
72%
Not engaged at work
25%
Productivity lost
~
49. McKinsey & CompanyMcKinsey & Company
Shaping the future of work
Humanizing the future of work
Operationalize
2000
Digitize
2015
Humanize
2025
!49
Shaping the future of work
51. McKinsey & CompanyMcKinsey & CompanyHumanizing the future of work !51
Humans are amazing
Critical thinking
Compassion
Creativity
Our competitive advantage is
our humanity
52. McKinsey & CompanyMcKinsey & Company
Three barriers holding us
back from humanization
Humanizing the future of work !52
53. McKinsey & CompanyMcKinsey & CompanyHumanizing the future of work !53
Barrier #1
Complacency silos
Stuck in silos with a lack of urgency where business
seems still ‘good enough’ not to change.
54. McKinsey & CompanyMcKinsey & Company
#1 - Complacency silos
Humanizing the future of work !54
Singapore
Government
From Silos to Coalition
55. McKinsey & CompanyMcKinsey & CompanyHumanizing the future of work !55
Greta
Thunberg
From Silos to Coalition
#1 - Complacency silos
56. McKinsey & CompanyMcKinsey & CompanyHumanizing the future of work !56
Barrier #2
Humans as assets
Industrial and utilitarian view of workforce as assets
creates disconnect with employee needs.
57. McKinsey & CompanyMcKinsey & Company
#2 - Humans as assets
Humanizing the future of work !57
Global Tech
Company
From Assets to Potential
58. McKinsey & CompanyMcKinsey & CompanyHumanizing the future of work !58
Barrier #3
Getting stuck
Skill needs keep evolving which creates anxiety
and confusion. Many good initiatives don’t
deliver due to lack of focus and agility.
59. McKinsey & CompanyMcKinsey & CompanyHumanizing the future of work !59
Thanmay
Backshi
From Stuck to Flux
Self-taught Developer
TED & Keynote speaker
AI Expert
Honorary IBM Cloud Advisor
Author
#3 - Getting stuck
60. McKinsey & CompanyMcKinsey & Company
#3 - Getting stuck
Humanizing the future of work !60
Spotify
From Stuck to Flux
In order to stay
ahead, we need to
learn faster than
the world is
changing
- Spotify
“
”
61. McKinsey & CompanyMcKinsey & Company
Three shifts to humanize the future of work
Humanizing the future of work !61
Silos
Assets
Stuck
Create a shared purpose and alignment
Coalition
Potential
Understand what matters to employees
Flux
Constantly be brave to learn and grow