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  Excellence : De livering superior value to your customers Rodot 2008 Kick-Off Meeting January 26, 2008 Remi ADESEUN
Overview ,[object Object],[object Object],[object Object],[object Object]
Excellence defined... ,[object Object],[object Object],[object Object],[object Object],[object Object],We are what we repeatedly do. Excellence, then, is not an act, but a habit.   Aristotle
Excellence Building Blocks... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategy ,[object Object],[object Object],[object Object]
Strategy....Traditional Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategy...Blue Ocean Approach
Four Actions Framework + Eliminate/Reduce/Raise/Create Grid The four actions framework offers an technique that breaks the trade-off between differentiation and low cost and to create a new value curve.  It answers the four key questions of what industry takes for granted and needs to be eliminated; what factors need to be reduced below industry standards; what factors need to be raised above industry standards; and what should be created that the industry has never offered. The eliminate-reduce-raise-create grid pushes companies not only to ask all four questions in the four actions framework but also to  act  on all four to create a new value curve.  By driving companies to fill in the grid with the actions of eliminating, reducing, raising, and creating, the grid provides four immediate benefits: it pushes them to simultaneously pursue differentiation and low costs; identifies companies who are only raising and creating thereby raising costs; makes it easier for managers to understand and comply; and it drives companies to scrutinize every factor the industry competes on. A New Value Curve Reduce Eliminate Create Raise Which factors should be  reduced well below  industry standards? Which factors should be  created  that the industry has never offered? Which factors should be  raised well above  the industry’s standard? Which of the factors that the industry takes for granted should be  eliminated ? Eliminate Enological terminology and distinctions Aging qualities Above-the-line marketing Raise Price versus budget wines Retail Store involvement Reduce Wine complexity Wine range Vineyard prestige Create Easy drinking Ease of selection Fun and adventure
Four Actions Framework + Eliminate/Reduce/Raise/Create Grid Four Actions Framework A New Value Curve Reduce Eliminate Create Raise The Eliminate-Reduce-Raise-Create Grid Eliminate Raise Reduce Create
Structure ,[object Object],[object Object],[object Object]
Systems ,[object Object],[object Object],[object Object],[object Object]
Shared Values ,[object Object],[object Object],[object Object],[object Object]
Skills ,[object Object],[object Object],[object Object],Supreme excellence consists in breaking the enemy's resistance without fighting.   Sun Tzu
Staff ,[object Object],[object Object]
Style ,[object Object],[object Object],2 Corinthians 8:7  But as you excel in everything—in faith, in speech, in knowledge, and in all eagerness and in the love from us that is in you—make sure that you excel in this act of kindness too.
The 7-S Framework (McKinsey)
Achieving Excellence... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Bias for Action... ,[object Object],[object Object],[object Object],[object Object],[object Object],As  Edwin Bliss  once said, “The pursuit of excellence is gratifying and healthy. The pursuit of perfection is frustrating, neurotic, and a terrible waste of time.
Customer-Centric... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Autonomy and Entrepeneurship... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Productivity through People... ,[object Object],[object Object],[object Object],[object Object],[object Object]
Consistency... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Attitude  matters  in the Pursuit of Excellence
Flexibility... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pursuing Excellence Is a Matter of a Whole-Hearted Endeavor
Hands-on, Value-Driven... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pursuing Excellence is an All-Inclusive Pursuit
Nuggets of Excellence.. ,[object Object],[object Object],[object Object],[object Object],Pursuing Excellence Is a Matter of Choosing the  Nobler of your options
Nuggets of Excellence.. ,[object Object],[object Object],[object Object],[object Object],[object Object],Pursuing Excellence Should Not be Limited by the Nature of the Task
Nuggets of Excellence.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pursuing Excellence is not to be a Quest for Superiority
RODOT VISION: “ To be the preferred provider of Products, Services and Solutions to clients in our chosen spheres of endeavor”
Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]
Have an Excellent 2008!

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Remi Adeseun On Excellence Pfizer 50th Anniversary Presentation

  • 1. Excellence : De livering superior value to your customers Rodot 2008 Kick-Off Meeting January 26, 2008 Remi ADESEUN
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 8. Four Actions Framework + Eliminate/Reduce/Raise/Create Grid The four actions framework offers an technique that breaks the trade-off between differentiation and low cost and to create a new value curve. It answers the four key questions of what industry takes for granted and needs to be eliminated; what factors need to be reduced below industry standards; what factors need to be raised above industry standards; and what should be created that the industry has never offered. The eliminate-reduce-raise-create grid pushes companies not only to ask all four questions in the four actions framework but also to act on all four to create a new value curve. By driving companies to fill in the grid with the actions of eliminating, reducing, raising, and creating, the grid provides four immediate benefits: it pushes them to simultaneously pursue differentiation and low costs; identifies companies who are only raising and creating thereby raising costs; makes it easier for managers to understand and comply; and it drives companies to scrutinize every factor the industry competes on. A New Value Curve Reduce Eliminate Create Raise Which factors should be reduced well below industry standards? Which factors should be created that the industry has never offered? Which factors should be raised well above the industry’s standard? Which of the factors that the industry takes for granted should be eliminated ? Eliminate Enological terminology and distinctions Aging qualities Above-the-line marketing Raise Price versus budget wines Retail Store involvement Reduce Wine complexity Wine range Vineyard prestige Create Easy drinking Ease of selection Fun and adventure
  • 9. Four Actions Framework + Eliminate/Reduce/Raise/Create Grid Four Actions Framework A New Value Curve Reduce Eliminate Create Raise The Eliminate-Reduce-Raise-Create Grid Eliminate Raise Reduce Create
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. The 7-S Framework (McKinsey)
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
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  • 28. RODOT VISION: “ To be the preferred provider of Products, Services and Solutions to clients in our chosen spheres of endeavor”
  • 29.